LG Electronics’s earns a 2.2-star rating from 1538 reviews, showing that the majority of electronics consumers are somewhat dissatisfied with their products.
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pathetic appch and attitude towords customer
Dear sir
I purchased a 1.5 ton window ac through dealer csd canteen at cockerel canteen ranchi on 15 apr 2010. at 1351 hr I got my self registered at lg call center and was given id no - c_[protected] with a promise that within 24 hrs my ac will be installed or local lg rep will contact for instillation details. I reminded the call center at 0900 hrs on a6 apr that no one has contacted me so for. again at 1400hrs I contacted the call center who in turn gave me local service center's no the auth service center ranchi told me that sorry they may not be able to install my ac as they have no time. I requested for the tele no off the owner. I was given the no of mr adil [protected]. mr adil was not at all sorry for the delay and told me that he will be able to send someone only next day ie 17apr 2010.17 apr came and gone no one turned up.in the mean time I must have made n no of calls to lg help line. however no action was taken instead igot a funny msg that’ my request for instllation is closed as the customer willcall’ again. on calling call center I was asked to register my self once again and was given id no-c104170978. fed up and frustrated I contacted mr arka ghosh in charge area service center, who promised that my ac will be installed with in next 24hrs. as im writing this mail no action has been initiated by anyone. at 1835 hrs on 18 apr 2010 I contacted mr arka ghosh once again who told me that my job willbe done on monday positively as the person to whom he has assigned my work is not avilable on tele. meanwhile I recd another sms from lg care that my second request has also been closed reason' demo /service not reqd by the customer'. I m shocked and surprised to see the response of lg more so the attitude of the people. I m going to give these details to local news papers also and go to the consumer court for help and redressal
Thank
The complaint has been investigated and resolved to the customer’s satisfaction.
a c not working satisfactorily
Dear sir,
I have purchased your company ac lwa5hw2dd1. ae43yn1 (in) two weeks before. the ac is not working properly. the ac is not effective, is not cooling properly. it seems that its compressor is not working. this is surprising as I thought that lg (life's good) was a company of good repute. as the room is sealed for effective cooling, the room is oppressively hot. since jaipur (house number 551/4 pratap lines, jaipur cantt) has already become unbearably hot, may I request you to kindly take an expeditious action to give suitable instructions to the person responsible to rectify the defect. I would be grateful.
with regards
yours sincerely
col. p. c naithani
The complaint has been investigated and resolved to the customer’s satisfaction.
Sir please check your inbox
mold
I purchased the LG Tromm clothes washer. In my opinion this washing machine is the worst major appliance I have ever purchased. The mold problem started three weeks after I purchased the unit and has continued despite my attempts at cleaning the drum and maintaining a dry drum after each use. It is amazing to me that this item has not been recalled as I have read thousands of complaints on the same model I purchased!
drain hose
yes we have one of those LG dishwasher all need to recall all those dishwasher thaat have plastic hoses on them because they crack to easy and they damage hlaf of our floor. it was bad in we still working on our floor because of it. all need to do something or we never will ever buy one of alls products again for real.
plus LG knows those drain hoses are bad but will not do anything about them !please do something
Thanks
lg shortchanges consumers on energy rebates
I own one of the Kenmore Elite refrigerators manufactured by LG that lost its Energy Star designation. It is model number 795.775726. I purchased the refrigerator in June of 2007.I also own a Kill A WattEz energy usage monitor. When I measured the annual estimated usage over 3 days the monitor settled at an estimate of 1, 152KWH for the year. LG stated that the annual consumption was 578KWH for my model (This is what they told me over the phone). The refrigerator was at its maximum settings for both the refrigerator (33 degrees) and freezer (-6). The ice maker was turned off.
I called to have the modifications done to the refrigerator as outlined in the agreement with the DOE. Now, after having the modifications to the refrigerator done by Sears, the Kill a WattEZ estimate has settled at 966KWH for the year. If you are unfamiliar with the Kill a Watt products they measure usage electronically. You use the product as a go between of the product you are measuring and the wall outlet. The instructions say the unit constantly monitors the energy consumption until it settles in on the estimated usage. It has a stated accuracy of 99.8%.
I called LG for my rebate check. I received my rebate check today for $54.46. I called LG back and asked them what criteria they used to calculate the refund. I was told that my model number used 892KWH vs. the 578KWH stated. I was informed that my rebate was calculated from the time I purchased my appliance until 12/2009. I would then receive a check yearly after that based on the now modified difference in usage. They stated that the new annual usage, based on the modifications would be 613KWH. Now here is where it gets interesting.
1) There is a major difference in estimated annual usage between LG and my Kill a WattEz (1, 152 vs. 892).
2) There is a major difference in estimated annual usage between LG and my Kill a WattEZ after the modifications were made (966 vs. 613)
3) My rebate check in the amount of $54.46 is far below what is should be even when you take the LG figures. (892-578=314 difference) (314 divided by 12 = 26KWH a month rounded down) (30.5 months (based on 6/15/2007 purchase date X 26KWH = 793KWH) ($54.46 divided by 793 = 6.87 cents per kilowatt hour reimbursed). In NJ, our current rate is 17.8 cents, last year at this time it was 17.4 cents. I don’t have my previous invoices but I would be willing to bet the cost was no lower than say 16.5 cents going back to June 2007. At an average rate of 17 cents, the reimbursed amount should have been $134.81. Based on my own readings and not LG’s figures, the amount reimbursed should have been $248.01.
4) Over the next 10-12 years, LG will continue to short change consumers with their annual payments by using a much lower KWH rate and KWH usage figures.
5) LG is not reimbursing consumers for the implied premium we paid for the Energy Star Label for which we paid a premium.
6) LG has ignored the fact that many consumers, like myself, would not buy a major appliance without the Energy Star Label.
In Australia, consumers, who purchased these refrigerators were offered $322 for energy usage or a new refrigerator that was Energy Star compliant or a FULL reimbursement of the purchase price. I guess Americans don’t rate as high as Australians.
Contact your state attorney general. This must be addressed immediately.
The complaint has been investigated and resolved to the customer’s satisfaction.
product and service
Purchased LG dishwasher less than 1 year ago. Stopped working and 4 service calls, 2 different service companies, 2 motors, control panel, wiring harness replaced- still not repaired! First serviceman broke the brackets that hold the machine to the cabinet so now it falls out when opened! Very dangerous!
After over 16 hours of waiting for repairmen let alone the time they spent trying to assess and make the repair, am told ANOTHER 2 service calls will need to be made! That translates into 8 more hours of my wait time when the original problem was never fixed. They refuse to replace the machine. More importantly, they DON'T CARE THAT MY SITUATION IS DANGEROUS AND WILL SEND OUT A SERVICEMAN IN A COUPLE OF DAYS BUT CANNOT GUARANTEE THE PARTS ARRIVE IN TIME TO FIX THE MOUNTING PROBLEM! PROBLEM ONGOING FOR OVER ONE MONTH!
DO NOT, I REPEAT, DO NOT PURCHASE AN LG APPLIANCE. THEY ABSOLUTELY DO NOT CARE ABOUT CUSTOMER SERVICE, THEY ONLY WANT TO MAKE A SALE!
2017 I purchased an lg refridgerator, stove microwave first it took 4 deliverys before we received a working refridgerator and they said they had a problem with the warehouse and coolong systems I wanted my money back so I could purchase a different brand and they told me they couldnt do that because we already installed the stove but they insured me we would have no more problems delivered a working refridgerator in two yrs the cooling system went out we had to purchase a new refridgerator because they wanted to charge us four hundred dollars to fix it without any gaurentee it would work then this yr the stove stopped working I contacted the company faxxed them my receipts and they said they would see what they could do, and you guessed it I havent heard a thing from them. I will never buy a nother lg product and I will continue to persure this is in small claims court as well as report it to the ftc and bbb. I spent twent two hundred dollars ond now after 3 yrs I am replacing my appliances again I think after you spend that much money on a stove or refridgerator it should last longer then 2-3 yrs.
Life's Good! Having bought relatively inexpensive appliance all our lives we decided to splurge and so we bought an expensive LG fridge and a dishwasher 3 years ago. Recently and almost simultaneously both sprung internal water leaks. The water from the dishwasher ran under our living room carpet and ruined it and the water from the fridge ran down into the basement ceiling.
Now we have to pay a company "technician" to come and fix the leaks. In addition, we need to have our carpet cleaned and put a new ceiling in our basement. So much for buying quality appliances.
We purchased an LG Refrigerator and Dishwasher in 2017. The ice maker in the refrigerator dumps the ice into the bottom of the freezer or on the floor. No solution to repair from LG. Now our dishwasher has stopped working due to the insulation deteriorating and damaging the wiring in the process. Again LG has no recall or defect notice on this so they will not repair the unit. Three years old and their solution is to replace the unit. What a rip-off! I would never suggest to anyone to purchase goods from LG Electronics!
Recently I bought a refrigerators 310 ltrs capacity from Hoshiarpur its cooling has not been proper. I have visited ur customer care center at Hoshiarpur and lodged the complaint the technicians who came to attend had no knowledge how to fix up the fault left without repairing the fault with a promise that he will send a senior technician. Two months gone inspite of my personal visit to the customer care center at Hoshiarpur no body has come to repair my refrigerator.
Similarly my lg microwave oven has not been working since last two months inspite of repeated reminders on phone and visits to th LG service center nobody has cared to attend the complaint. Really speaking I have lost faith in Lg products.
I couldn't agree more, as a company they lack the ability to provide effective consumer support for their products, also I question the quality control in their manufactoring process. This is 2017 and LGs customer service and product reliability is not up to where it should be.
I am in Canada. I have a Fridge Freezer from LG that had a problem. The Service is incompetent and as such I have a $3000 six months old "lovely to look at " piece of rubbish.
The service advice was followed - it failed - I have failed to get any reasonable on-site service to fix it.
Over a $1000 of food is into the garbage - over $300 of Restaurant bills are going to be incurred.
LG should not distribute Fridge Freezers in Canada - We are in Central Toronto but its too tough to get a service call inside two days. A very very poor service / non-service effort.
My efforts to get a Director to get service delivered was so far unsuccessful.
EVANS
i meant i spent twenty two hundred dollars
Three years ago we redid our kitchen and bought and LG refrigerator, dishwasher, and microwave. Just a month ago, our dishwasher completely stopped working and wouldn't even turn on. I had the repairman come out and look at it and he said it needed a new control board. Well, when he put the control board in, it still wouldn't work. He then called LG service himself and they basically stated there was a defect in the lining of the panel that covered the control board. It is black and they discontinued the panel. I asked him to ask them if there was a recall, to which the LG person replied, no, we just discontinued the part. Upon further inspection of the area, you could see that the lining melted the control board and destroyed the wires. One would think that if there was a defect, a recall would have ensued. The only thing I could deduce is that the company would lose A LOT of money if they were to recall this item. This absolutely disgusts me, this dishwasher was sold to me at Home Depot, with them saying this was a "top of the line" piece of equipment - of course it was $680 also. I strongly urge against purchasing any LG products. They charge a lot of money for their products and they suck!
Over the last two years i have purchased over fifty items from LG both for personal use and business. These items consist of their latest Art cool split unit air conditions, flat screen TVs, home surround systems, washing machine, refrigerator, deep freezers, DVD players, and a micro wave over.
I was shocked to find out, when my micro wave which is under warranty had a fault, that LG does not honour international warranty agreements, instead they repair your good (s) for you, this is despite the fact that what needs fixing is covered by the warranty. I was even more shock to lean that sometimes parts can take months to be delivered to the service center and therefore your good(s) can sit in LG service center for anything up to three months or more.
Personally LG has failed to honour its logo “Life Good” and it need to look closely at its distributors and its marketing strategy.
defective machine
I bought a LG Gas Dryer Model #DLG1320W, on Feb. 2, 2010. Four days after it was delivered, the gas heat element broke down. LG sent me the name of a local repair person. ( I also had a conversation with a customer service rep. in India). The repairman came, ordered the part --10 days later I get it, and he found out the sensor didn't work from day one. He had to order a new motherboard. He said I could still use it, the heat element worked after he replaced it. Not true! One dryer load, later, no more heat. Apparently the motherboard operates this function, as well. Here it is April 5, no dryer to use -- it's been over two months since ordering it and I'm drying my clothes, that turn crisp, outside. No idea when the motherboard will be in, and the dryer cost $600.00. I think LG should have replaced the dryer, right away -- or U S Appliance should have picked it up and replaced it. I will never buy a product from either U S Appliance or LG again, and will do my best to tell others avoid it. I have a website, and I intend to let the hundred of people who read my advice column, daily, know about my problem with this LG dryer, as well the lousy treatment of a customer.
The complaint has been investigated and resolved to the customer’s satisfaction.
I will never again even think about buying another lg product
Two years ago I went through a house fire and had to replace all kitchen appliances. I was hooked on my favorite being Fridgadeer but my wife and her mother were in love with the LG products so as you know I ended up with the LG products keeping the mothers happy.Well I over spent on your products thinking upgrading with what we thought were better products would at least save in headache's and maintnance. Well I have had problems with my stove already with the right side of the keypad acting up and not working for weeks at a time and my dishwasher has already stopped working completely. Whem I called the 1-800 number to see what my option's were I found out I had just gone over the 2 year factory warrentee. The man on the phone laughed at me and said looks like you should have bought nthe extended warrentee. In closing at this point in my life I will never again even think about buying another LG product and will spread the word to everyone I can about the poor service and products. I would also suggest changing the name of your company to LB (Lifes Bad) Thankyou for reading my message.
The complaint has been investigated and resolved to the customer’s satisfaction.
poor product quality and worst in class after sales service
I have bought home an LG A/C for the past 2-3 years and I have also bought home all the worries and worst in class service to my Home. Right from the First summer we started having problems with the A/C and we contacted the service centre who kept on insisting that the equipment is fine and all it needs is a little repair, noting major. From then on I think our A/C has been worked on so many times on so many different parts that I have lost a clue.
We even asked for a replacement in the first year itself, when it was repaired almost four times but the LG Team kept insisting that they can fix it. Immediately after the first year was over and then knew we were out of warranty, their tone and customer handling changed very significantly and they started blaming everything else as the cause for the problem but their A/C.
We have had the most horrible experience with the Service Centre and total lack of ownership by the LG Team. We are sleeping at our relative's place since the past few days as they have taken the A/C and they are still trying to figure out the SMALL problem that their A/C is having since so many years.
If anyone from the LG Team reads this complaint and they have any inclination to help this Loyal Customer (Who has almost all home products of LG) please send a replacement A/C and call me at [protected] or email at [protected]@gmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I HAD PURCHASED A LG SPLIT AC ABOUT 3YRS BACK. FROM THE SECOND YEAR OF PURCHASE IT STARTED GIVING PROBLEMS. I HAD TO GET THE GAS REFILLED EVERY SIX MONTHS AND FOR THE FIRST YEAR THE CO FILLED THE GAS FREE OF COST AND FROM THE SECOND YEAR THE CO DID NOT PROVIDE ANY SERVICES AND I HAD TO GET THE GAS FILLED AT MY COST FROM OUTSIDE AGENCIES.
THREE DAYS AGO AGAIN THE AC DID NOT COOL AND I DECIDED TO RING THE LG CARE AT [protected] AND I WAS PROVIDED COM NO N9C82500879 AND WAS TOLD THAT THE FAULT WILL BE RECTIFIED WITHIN 12 HOURS. SOMEHOW ONE TECHNITIAN VISITED ON 25, 08.09 AND TOLD THAT THERE IS SOME DEFECT IN MOTOR THAT IS WHY IT IS NOT COOLING. HE PROMISED TO COME ON 26.08.09 AT 10AM AND WILL RECTIFY THE FAULT. IN THE MORNING HE GAVE ME RING FROM HIS MOBILE NO [protected] THAT THE MOTOR IS NOT IN STOCK AND IT WILL TAKE A MONTH FOR THE MOTOR TO REACH DELHI. SO I AM REPENTING WHY I PURCHASED LG SPLIT AC. THERE SHOULD BE A SLOGAN IF YOU WANT TO CRY PURCHASE A LG
DEAR SIR
I AM PANKAJ CHAUHAN FROM NOIDA I HAVE BEEN FACING A PROBLEM IN MY AC FROM PAST 1 MONTH AND I HAV INFORMED THE SERVICE CENTRE IN NOIDA NAMED IDEAL SERVICES BUT THEY HAVENT TAKEN ANY APPROPRIATE STEPS FROM PAST 1 MONTH THEY HAVE TAKEN MY AC TO THERE SERVICE CENTRES SO MANY TIMES BUT THEY ARE NOT ABLE TO FIX IT AND THEY HAVE RETURNED MY AC BACK AS IN THE SAME CONDITIONN NOW FROM PAST 10 DAYS I HAV TRIED A THOUSAND TIMES TO CONTACT THE SERVICE CENTR THEY DO NOT PICK MA CALL OR IF THEY PICK MA CALL ACCIDENTLY THEN THEY PUT ME ON HOLD AND THEY NEVER ATTEND MA CALL AGAIN THE STAFF AT THE SERVICE CENTRE IS VERY RUDE AND WENEVR THEY PICK MA CALL ACCIDENTLY THEY WILL SAY THAT THEY SEND AN ENGINER TO LOOK AFTER IT BUT NO 1 HAS VISITED MY HOUSE TILL DATE I AM REALY HELPLESS THE CONDITION IS SUCH THAT I HAVE BEEN SUFFERING FROM BAD HEALTH THESE DAYS BUT NO 1 TAKES ANY STEP .YOUR SERVICE IS REALY BAD AND I WILL BE REALY HELPFUL IF U WILL TAKE SUM STEPS TO FIX IT PLEASE OR I WILL BE FORCED TO GO TO SCUSTOMER COURT IF ANY 1 IS READING MA COMPLAINTS PLEASE REPLY ME AT PANKAJ_CHAUHAN18988@YAHOO.COM OR CALL ME AT [protected] PLS ... TAKE SOME STEPS
defective ac
Serious complaint!
I purchased split AC as I have already told you from true link electronics (vasant kunj). My complain id is 2903100.Here's my problems took place-24th we booked our AC and asked for installation on the same day and they committed to do that on the same day but nothing happened as per their commitment, 25th-i called them 10 time and my father called them 5-6times but even then no installation took place, then at 8.30pm they send AC at our home but still didn’t installed, 26th finally people came to install, till that time i compromised from my side! it was tolerable, 27th -next day I got to know that which AC they have send is 2star which consumes more electricity which I was not informed by the dealer earlier, and on the same day i got to know that AC is defective, it produces lots of smoke(gas kind of)which was all over in my house, which could cause serious respiratory problems to us, on the same day I called MR MANISH and asked about this leakage and asked him for replacement(instead of 2star I was asking for 5star), he said ok to replace it at that point of time, 28th-ac used to release smoke nonstop and stopped cooling as well then I again asked MR MANISH to send some engineer to repair it but nobody came. Yesterday I called him again and again for at least 10 time but the responses were same that your work will be done within an hour but nothing happened as such, also I am very much tense because of this and tomorrow onwards my final year exams are going to start, 29th-after giving my exam I went to true link electronics and asked for replacement but they refused badly I came back and I called MR AARIF (area manager)to sought out my problem but nothing happened, then I wrote a mail to you, then 2engineers came from LG and said that there was a leakage of gas due to improper installation of AC by the local technicians send from true electronics. I am totally fed up from such responses and I again went to true electronics with my father, brother and friend to asked him for replacement and to get new AC by today itself but they refused to do so(why should i suffer in all this? why should i wait?)By the time of purchasing they talked us like a gentlemen but now they are (MR MANISH AND MR AMIT) were saying that we don’t care you go and replace your ac and we can’t do anything for you (in a very rude way), then I told them that “I will go for consumer court” then they said “yes of course you can, company will suffer, we won’t”, 30th-Today engineer came from your company and checked my ac but it still didn't replaced, engineer said it will get repaired and cant replaced. I am not convinced, very very disappointed.Wont ever go for LG and I want replacement at any cost. I will go to consumer court for sure.
So I am asking you as a customer is this the way to treat your customers?
The problems which I have faced during this-
1) Mental depression during my exams
2) It could caused respiratory problem because of that leakage
3) Loss of money (phone charges & petrol of my car)
4) Wastage of time during exams
5) Violation of consumer right (right to be informed)about the 2star and 5star before purchasing...
Etc etc etc...
On the above facts I can & I want to file a case against you and the dealer for depression.
Actions I want from your side-
1) Replace my ac immediately (1.5ton5star BAA ratings)
2) Take strict actions against Mr. Manish and Mr. Amit.
Regards
Preeti Singh
[protected]
preeti.[protected]@rediffmail.com
WAITING FOR QUICK POSITIVE RESPONCE FROM YOUR SIDE!
The complaint has been investigated and resolved to the customer’s satisfaction.
sceen failure
Due to a good reputation of LG products specially TV products, i searched to buy LG TV made in Korea, so i bought LG TV from about 3 years ( in 29/12/2006) its specification as follows : 29", Flatron screen ( super flate screen ), sterio sound, model 29FB7RLE-TG, serial No 608KKFS36723, sales model 29FB7RLE . its performance was good in 3 years, but suddenly in 14/3/2010 during start turn on the TV the screen became blue color and power disconnected after few seconds, LG maintenance service check the TV and said to me that the screen defected and it must be changed by new one, and u are out of guarantee by 3 monthes so u must pay 1100 pound the cost of new screen .
How come a famous brand name mark like LG, the life time of flatron screen of TV is 3 years only .
I extensively reflect my depression and glooominess from this problem .
please, i need quick, clear and satesfaction solution for this problem to keep my respect to LG products .
lcdtv as monitor, text looks blurry
This is HARI OM CHANDRAKAR writing from bhilai
I had just bought yesterday on 16-03-2017 lcd tv model no 22lu10ur from a shop in raipur chhattisgarh...for using it as desktop screen..
As the showroom has no facility for connecting the screen with computer via "vga".I just bought it and then came home (located at bhilai chhattisgarh), then connected to my desktop..
after connecting i found out that the TEXT on the screen appears "BLURRY" with every resolution and refresh rate available on my desktop.
The words on screen are causing STRAIN to the eye, as desktops are made not only to watch tv but also to view and surf Internet.I am very sorry to say that such kind of useless service was not expected from a brand name like LG.
I am not satisfied with the product i have bought!, , as i came to know about the screen only after coming home...
I know costumer satisfaction is your essence, SO PLEASE give me a prompt reply.!
regards,
HARI OM CHANDRAKAR
The complaint has been investigated and resolved to the customer’s satisfaction.
As an unfortunate person with LG product in hand, I have gone through a great agony, firstly due to bad quality product sold by LG & then not servicing though the product still runs in the warranty period.
Display from my phone disappeared a couple of days back. Since then I have been made to face the abysmal after sales service of LG.
Firstly, their official website contains obsolete information about the location of their service centers which at the very first instance opens up their commitment towards providing quality after sales services. The service center I first went to ( arham Communications, regal building, CP, New Delhi) as given in the website did not existed.
Then I went to Janakpuri service center, DDA complex, New Delhi, where I heard a crapy thing that my display got lost due to water going inside my mobile & now it becomes chargeable to rectify it, whereas I know that it was never ever exposed to even a droplet of water. All my other parts of the mobile are working absolutely fine, I can make calls, receive them (but without display). It is truly a case of defected part, where the parts could not sustain the first increase in humidity in Delhi.
After selling low in quality product, now LG has left the customer alone to bear the consequences. The LG call center [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting showed its inability to have any authority to deal in matters related to mobiles (I don't know if they even say the same for all other LG products).
I have wasted my two days, get the problem attended but the response from LG has been "PASS ON THE BUCK". I have even not contacted by any body from LG customer care department as promised by the customer care executive.
I am highly discontented by the action of LG, & would ensure its escalation to the highest possible level.
I have purchased a fridge from LG Electronics India Pvt Ltd, Jaipur on 21.04.2017 .. Invoice no. 1533, from the day one the fridge is not in working condition some cooling problem. Call was logged for the same wide ref no. RNA110423016427 Dt 23.04.2017….. your engineer came and checked the fridge and provide suggestion to repairs the same from service centre… we were not agreed that time for repairs because this is manufacturing default and try to replace the same…. I called your area manager Mr. Ajyan - [protected] for helping me… but finally he said “Boss, we cann’t replace it but we repair on SOS basis”….. I agreed with Ajyan and again log a call vide ref no. RNA110428015917 on 28.04.2017….. no one come to my home for pick the phone after many calls to Mr. Ajyan, Chandrika – [protected] and Mr. Rajesh [protected]…… after wating long time… I contacted on customer care toll free no. [protected]…. Your customer care executive said that your call is already completed and our engineer comments are ok( means fridge is in working condition)… I surprised with the words with customer care executive … my fridge is in working condition and I am not aware….. your engineer is cheated me as well as your company also.. how he can close the call without customer knowledge and also not visit at my Home. I am not mad… and logged call third time…….
In the mean time I purchased fridge from Samsung, because you are also aware that he hot summer is started in Rajasthan……
Again I log a call for repairing the fridge on 09th May, 2017….. awaiting your response…..
I don’t know what’s the working style in Rajasthan…. And what kind of services provided by your customer care officers/ engineers….
Can you hear me and provide the reasons for below mentioned points :-
1. Call closed without my knowledge
2. Call closed and shown Fridge is OK…. While no one visit at my home…
3. No action is taken on my call logged on 09th May, 2017…..
On behalf of
Jogendra Agrawal
[protected]
Hello,
I am highly disappointed with service center of LG. Filed complain on 28th April 2017 for functionality problem but service guys are not responding even after multiple reminders.
I had also purchased its service warranty plan which is valid till 2017. But I wonder what to with the papers and AC when neither AC working nor this warranty plan where service guys are supposed to repair the product.
Following are some details-
Complain number- [protected]- Dated 28th April 2017 followed by reminders
Extended Warranty Plan- Hlp-plan code 23643 valid till 2017
I hope at least this means of communication work where all faulty promises have gone in vain so far
Regards,
Iram
I Sunita Dutt, R/o B-34, 10343 Ranjot Park, Haibowal Kalan, and Ludhiana bought a Split AC from Batra Electronics Gallery Ludhiana, Wide Invoice No. 3806 Dated 30.03.2017 Model LG A/C LSA 5NF3Vf2. On 0I.06.2017. Suddenly ac breakdown with reduced cooling, I lounge a complaint no. C-[protected] dated 02.06.2017. The service engineer came and checked the ac after checking the ac unit he asked me that the gas of the compressor has been leaked, the other engineer come and refill the gas. Today service engineer came and asked that the quail of the ac is leaked now the new quail will be installed in the unit. Sir, I have used this product only one month and user esteemed company engineer now want to bring my ac unit to their service center. I don’t want to retain this particular unit. I want to change my complete unit on this regarding I talk to Mr Vikas (Manager AC) on his telephone no [protected], he bluntly refuse to listen me. He just blaming me that the unit is ok but this is the fault of installation team, if this unit installed by LG service center than we change the complete unit. Sir, this unit is installed by your LG installation team headed by Mr. G.S. Chawla, I informed this to Mr. Vikas, he suddenly breakdown and said we don’t change AC whether it is company fault or installation team fault. The owner of Batra electronics also refused to take interest in this matter and totally refused to co-operate me.
I am old customer of LG; I have LG refrigerator, microwave, and washing machine. Now I purchased the LG ac only due to the good services of esteemed concern. I deeply discouraged by Mr. Vikas Attitude. Pls look in to the matter immediately otherwise I have to go District Consumer Court. Hope for the positive.
Sunita Dutt
[protected]
This is to bring your kind notice that i have purchased LG REF 260 Ltrs (MODEL 278VA5 model (Red colour with flowers) from Kohinoor Tele Video shoppee Andheri west, mummbai on dated 26.9.2017 & which has been delivered on 27.9.09 at 9.30pm . It has been promised by the dealer that your brand will not give troble to the customers as you have been awarded a quality & services excellence award .
But sorry to say that within a week your product has failed on both the grounds ( quality as well as service) as on dated 7th cooling of the fridge stopped so on dated 8.10.09 we have lodge the complaint with lg service centre (Complaint no. CO9A0801548) & on the same date your engineer also check the fridge & told us that their is problem with the wiring & same can not be repaired so it has been recommanded to replace the Fridge.
The same complaint also been given to our dealer ( Kohinoor Tele Video) & we have been assured that the new fridge will be deliver to us before diwali as the model is also available.
But unfortunately today while enquring the status of delivery of the model we have been informed that the model is not available & status will be given tomorrow. I am fail to understand that is this the quality of service & customer delight & satisfaction talking by your MD Mr. MOON B SHIN .
And is this the service level for which you have received the "COMMITTED TO SERVICE AWARD".
I am once again requesting you to please take immidiate action for replacing my fridge & let meknow the deliver status . And if its not possible to deliver the same on urgent basis please give me your higher authorities mail id or contact no. ( please don't blame on me if my mail reaches to your MD ) as i will not take lightly if my fridge is not delivered on urgent basis as already 7 days are passed & still action is awaited from your end. Further please note Tomorrow DIWALI'S first day.
Expecting your QUALITY OF SERVICE
i purchase a lg split a.c.in 20/04/2017.and then after i suffer many problems of cooling .i have complaint this but theire are no respnse of the compny or dealer.the technician ajay singh did not work properly. he come again and again from august.the problem is continuous and Ajay open the a.c. fitting with pipe.and that dealer is responsible for the problem of cooling coile and pipe.cooling coile is burst and pipe is punched on several places.so he take my origiOL RECEIPT 20 days before.but there is no response .so please take neccesary action and inform me .and give the instruction l.g.dealer of pratapgarh and technician to solve my problem..and save the l.g.company's credit.
regards:-sageer ahmad...409/7 pike road pratapgarh...u.p.
e.mail:-zk7036@gmail.com.
contact no.:-[protected], [protected].[protected]
I purchase a lg colour t.v. in 2017. the several times repair. the technician in rajahamundry (kamil) did not work properly. the come & open the t.v. and going after 2days coming some parts are adding and going. The problem is continuous we complaint again and again they come again and again. but no use. my regularly colour problem. I suggest all of my friends did not purchase L.G. PRODUCTS BECAUSE THE PRODUCTS ARE REGULAR DEFECTS.
Dear Mr. Patil,
I'm Mohan from Bangalore, having similar problems with my LG refrigerator.
Did LG resolve your complaint and give you a replacement?
Regards,
Mohan.
mohan.gopalakrishna@gmail.com
For All LG Complaints, It shd be directed to :
[protected] or
[protected]
In case of Grievance not resolved then you can write to LG Corporate office at
lgservice@lgindia.com
It will be diffuclt for companies to respond to all on 1000s of website available to voice your concerns.
faulty control board
I purchased two LG refrigerators from Home Depot for the two houses that we built last year. Both refrigerators quit working within 6 months of usage. The refrigerator has a control board (sometimes called computer board) installed in the back that has a fuse which is actually soldered on the board and is not removable or replaceable. This particular fuse...
Read full review of LG Electronics and 36 commentsproduct/customer sservice
my refrigerator, a LFC23760ST, broke after 6 months and I have been dealing with customer service for almost three weeks to get it replaced. Never buy an LG product. The company won't stand by their products. Customer service gives you the run around and takes forever at responding. The tech came to fix it twice and couldn't fix it. When I called LG to see what the next step was, LG said the tech never sent the paper work in and I would have to wait longer. After the paper work came it had to be reviewed and it would be three to five days before LG would release a new refrigerator to me. When I called a customer service rep. they told me, I should have bought the home depot warranty, if I wanted a new one faster.
The complaint has been investigated and resolved to the customer’s satisfaction.
l g purchased 5/25/2016 model ltcs20220 serial #603mrrh 14054 this refrig was noisy from the start went to lowes sales person told me to try for few days see if it would settle down sounds like a car going down highway with flat tire didn t check back of receipt on how long before lowes would take back after two months contacted lowe s first thing said you didn t buy extended warranty contact lg now working with repair people out of charles city iowa the compressor is bad what kind of checks does l g have on there products people at l g in huntsville al sounds like the repair guy would change out about every part before you would get a replacement it looks like you have to buy the extended warranty on all of these products to be safe cheap junk have a microwave an tv that are l g got my fingers crossed
We have an LG with french doors...icemaker won't shut off when bin is full, cubes on floor, bins and shelves broken. We also had an LG dishwasher, it was quiet, but after 3 years it stopped draining and flooded our floor.
And LG says to live with icemaker (turn it off once in a while) and the washer was eventually replaced by Home Depot. We ended up paying an additiona $150.00 to swap the LG out with a less expensive but more reliable unit.
We will NEVER buy another LG product again...ever.
I have the LFC23760ST and every single bin, drawer and shelf has broken. I can't get any help for this, despite the fact it's only 2 years old. I have never had this kind of trouble with an appliance before. How can you screw up plastic?
Anyone posting about LG refrigerators, needs to know there are MANY OF US out there. I purchased Model LSC26905TT - purchased in 2007 and warranty expired I was told today Jan, 2009 (2 yrs). Now the fan motor blade started making horrible noise, had HVAC technician I hire in business pull out the part. This cheap plastic fan had five stress fractures in it. It is a piece of you know what. Refrigerator is only 3 years old! How can the USA not hold this S. Korean company responsible for the types of parts they are installing in these refrigerators? The ice maker started having problems about the first year and when I began investigating it, found many people incurring same problem. The ice tray in my words overflows into the ice bin, causing a sheet of ice to form at bottom which in turn locks in the metal ring that is used to force the ice out to the front of the door...horrible product...just about every complaint in all models have problems with the ice maker. We did not create this problem LG did. Yet the responsible dept. in USA is not doing a thing to help us get these defective parts made better and or warrantied by LG. No refrigerator should just last 2-3 years. STAY WITH PRODUCTS MADE IN AMERICA...DO NOT BUY ANY APPLIANCE NOT MADE IN AMERICA AND THAT PARTS ARE NOT READILY AVAILABLE. I had to spend hours on line checking with companies to order the two parts and they tried to hold me hostage on the shipping since of course you need it NOW. Then I found out that LG never gave the distributorship to anyone in the Texas area...so that is another problem. City of over 4 million, but no one handlses LG parts. STAY AWAY FROM LG REFRIGERATORS. Wish I had researched the refrigerators more. I am sure it is going to be a roller coastal ride over the years keeping this refrigerator working. They look nice, but do not buy one. Houston, Texas.
My LG side by side freezer ice maker keeps overflowing/leaking out of the ice tray. I'm not sure if the water tube that fills the tray is long enough or the tray has a problem with dumping the cubes. the result is that I get a giant ice block forming like a cavernous stallagtite at Carls Bad Caverns. which ensued another problem. The ice block formed around the rotation motor of the ice dispenser causing stress and working the screws out of the mounting plate/box.This resulting in loss of function to the dispensing/crushing unit. I replaced the screws and dethawed the ice block fixing that problem, but I still do not know why the water drips/overflows as it does. Diagnosing it is hard to do when it operates at a snails pace. Its like watching water freeze. LOL. not funny. Is there any help to this problem?
poor non customer service
wife purchased LG washer/dryer stackable from local Home Depot only a few months ago.
Loud noise one night and bam machine rips out plumbing, floods floor =all NOT good. THEN the real problems started 4 weeks and still call after call to customer sercice and today it's " Gee you should have sent that compliant to someone else that's not my area"
REALLY?
The complaint has been investigated and resolved to the customer’s satisfaction.
more than a week without a refrigerator
LG Electronics ; LG should change their logo to LB i.e. Life is Bad that better describes their customer service.
New (Purchased Oct. 25, 2008) French Door Refrigerator, model LFC 255770TT.
It has now been 8 days since our initial contact with LG customer service. Refrigerator doesn't work (i.e. it doesn't cool refrigerator or freezer). Lost time sitting around for incompetent service technician who apparently doesn't know how to use a phone. Barley competent customer service department in Alabama. More than a week without a refrigerator, yes life is good!
We will see if this continues into another weekend.
The complaint has been investigated and resolved to the customer’s satisfaction.
Similar problem, my food is sitting out in the snow. LG Refrigerator w French doors purchased only 2 years ago from ABT Electronics. One week for initial service call (would have been 2 weeks if I hadn't called to ask why they hadn't called to tell me what my 2 hour service window was) ; then wait another week for parts (LG needs a repair kit for defect), the part is in and NOW I HAVE TO WAIT UNTIL NEXT WEEK FOR INSTALLATION. ABT service stink. I'd like to see them survive without a refrigerator for 3 weeks.
non delivery of product
I HAVE SUBMITTED A GIFT VOUCHER OF 10000/(club mahindra) AND A DEMAND DRAFT NO
713002 DT 24 OCT 2009 IN FAVOR OF LG ELECTRONICS PVT LTD OF Rs8990/ IN THE
LG OFFICE AT JALANDHAR for delivering me a LG home theatre HT -924. RECEIVED ON 26 OCT 2009 BY
LG OFFICIALS ( MR LALIT). I WAS TOLD THE DELIVERY WOULD COME IN A WEEK OR SO.
SINCE THEN 3 MONTHS HAVE ELAPSED AND THE FELLOWS AT LG JALANDHAR HAVE BEEN TELLING ME
THE DELIVERY TO BE MADE "SOON". NOW I FEEL LIKE A COMPLETE FOOL AND I AM CONTEMPLATING LEGAL ACTION ALSO . PLEASE LET ME KNOW THE STATUS OF MY PRODUCT DELIVERY.
DR DIILIP KUMAR MISHRA
O9872172841"
The complaint has been investigated and resolved to the customer’s satisfaction.
defrosting leaves ice residue on bottom
It appears that the track that is to take away the condensate from the freezer compartment clogs or malfunctions. This spills water on to the floor of the freezer compartment which freezes and, eventually, spills out on to the floor and runs in to the kitchen.
Having a repairman repair the issue twice we have given up on on paying for this and we scrape the ice out every few weeks before it reoccurs.
outright deception
I bought a LG washer and dryer set the day after Thanksgiving. They were supposed to deliver December 28, 2009. Two days before I get a call from the delivery personnel stating that the store in Grapevine did not send them the dryer and he only had the washer.
I called up Best Buy to speak with their manager about the situation. They said they would look into it. Later that day I drop by to speak with the manager personally. He said they were sold out. The best they could do was give me another dryer. I told him that was unacceptable. The other dryer did not match. The point of buying a matching set was to get a MATCHING set.
The manager revealed that they had oversold the LG units and they had known this for sometime. They had known this and not told me. If they had I could have looked for another deal during the Christmas holiday.
Best Buy purposely withheld this information to force my hand. When I told the manager that, he told me I was lucky that Best Buy was selling the LG units at such a good price and that they were doing me a favor doing so.
Fuming I left. I came back on weekday to speak with another manager. And he admitted that they had oversold. And the best they could do was give me a mismatch dryer or I could swap out to another set. When I pointed out that the swap set was way inferior they finally admitted to that effect.
I told them what I thought of their customer service and outright dishonest methods and took my money back. I was not going to let them take advantage of me.
Boycott Best Buy! They knowingly oversale and will not tell you. Trying to force your hand.
The complaint has been investigated and resolved to the customer’s satisfaction.
WOW! A similar situation with my husband and I. I have had bad experiences with BEST BUY in the past and swore I would never buy big ticket items from them again... But alas, we bought a house that did not have a washer/dryer November 20th. We had company coming for Christmas/New Years... sort of needed a W/D. Well, Home Depot was HONEST with us and told us they were out of stock and wouldn't be deliverable until Jan 14th. So we decided to just check at Best Buy to see if they had some in stock and could get to us sooner. They said yes (but wouldn't honor the discounts Home Depot agreed to honor - competitor pricing, coupons...) and that they could deliver by DEC 14TH! So of course we bought and financed through them. Well, ha, wouldn't you know, we got the first billing statement before we even received the merchandise! We did get the washer finally, which the delivery personnel couldn't hook up because they never saw our type of step up before (no wash basin, simply dedicated plumbing) and then when they delivered the dryer several weeks later they didn't install that either. They were supposed to install and make sure everything was all set for us. My husband ended up doing that part. So, now, not only have I sworn off of BESTBUY once again, my husband now also will never buy a big ticket item from them again. They are horrible! FYI - my other bad experience with them was computer related... so its not just appliances!
I've had a similar experience with BB. I refuse to buy anything from them. I "use" them on occasion when I want to look and sample (like mp3 player recently) then purposely leave and buy elsewhere even if it cost me a few more bucks. "Best" is taking advantage of their unique market postion of being the only big-box electronics store in many cities now that Circuit City and Tweeter have gone down the crapper.
complaint no. c1011110507
Logged complaint no. C1011110507on 11th Jan 2010 telephonically regarding non heating by my microwave oven & assured that it will resolve in 72 hours but its been 10 days but no solution yet. Co. Sent unskilled person on 5th day who visited twice with hit and trial formulae which did not worked & in the process he have also damaged PAP also. I have spent almost Rs. 200 on calls for the thing but no solution. I want to know whether is it called service or pathetic service in which rather than curing the things the unskilled person have damaged it more. Is it level of LG that they have employed such persons. I think the LG should shut down if it can not give proper services. I want to know about the time of curing of my equipment & compensation for the harassment done by you to me.Moreover it is very clear that I am not going to pay for replaeement of PAP as it is damaged by your unskilled person.
The complaint has been investigated and resolved to the customer’s satisfaction.
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LG Electronics emailscustomerservice@lge.com100%Confidence score: 100%Supportjennifer.blake@lge.com100%Confidence score: 100%Supportenergy-admin@lge.com100%Confidence score: 100%FTC energy label
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LG Electronics addressLG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea (South)
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