LG Electronics
Reviews and Complaints

I purchased fridge of LG side by side Fridge WTQ227 from Emax Electronics in Abu Dhabi Last year 24 July 2008 by spending 4000 AED While purchasing they told me it is with International warranty as I wanted to send it to India. Warrnty Card is in Fridge. I have not opened the orginal pa ckaging trusting them. When fridge reached to India I found it never worked for a day. After trying for a year company is not ready to pay me my money back. This is totally cheating by Emax Elecytronics and LG middle East.

I Purchased LG Washing Machine Model WD85295NP about 3 years ago. Since for the last week it not working, and when start it it gives
blinking red sign at four places : BIO, RINSE+, PRE WASH and CREASE CARE. In the owner's manual, in trouble shooting guide it is mentioned that WATER LEVEL SENSOR HAS MALFUNCTIONED under possible cause.
With agreat difficulty I could able to contact local service person who checked it on thursday (10/9/2009) and says that the defect is due to HEAT SENSOR or the CONTROL PANEL.
I also observed on one day when I start it it didnot take water and gave aboive signal. I switched it off and after some time again I pressed the start button and it started working and in the middle it stoped and gave above signal, then I called LG service person.His version of detecting error is differnt from what is given in Trouble shootin page in Owner's manual.
Now i want to know how many sensors are there in the above model washing machine ? Is tyhere any WATER sensor in the machine, if it there, where it is located? why the service personal says it may be due to heat sensor or control panel. How do I know exact defect in the machine? The service person says that the parts (Heat sensor and /or control panel) are not readily available, sothat he will come on Tuesday(15/9/2009). Please guide me in this regard. the following are my detailsL
Dr.M.GOPALA RAO, Plot No 35, H.No.17-127/35, East Kalyan Puri,
Uppal, Hyderabad, 500 039, Andhra Pradesh, India.
(m) [protected]

I have bought 320 litre LG fridge from e-zone & hv been facing following problem since day#1.
1) Moisture settling on the top chiller roof
2) Water droplets on the bottom portion of chiller door, which settles on insulation rims of top door, corroding the light switch and lending dark tan colour to that portion due to corrosion
3) Failure of fridge relay thrice & all of sudden start after more than 12 hours
4)Spoiling of icecream, milk, cheese, dry fruits, kept in top and bottom portion - nothing remains refrigerated and everywhere you will fins moisture settling
5)Light functions on will
6) Door frame fixture is bend

The new fridge appears like second hand with so many faults.
Pl replace this piece on urgent basis.
I cannot accept such poor workmanship when I hv paid the full price to E-zone. LG India too is requested to arrange for replacement of my fridge on immediate basis.
Thanks
Divyang Nanavati
[protected]

Dear Sir,
On lodging of my complaint to LG against Refrigerator in year, 2005, Mr Naresh technician had visited my house, checked and do the filling of compressor gas & drier etc and amount billed Rs720/- vide receipt no;078 dt 22/06/2005 of Decent Service C6B/7, Janak Puri,
N Delhi. After completing the work, he has given me his Tel No [protected]/Naresh and asked me to contact him directly in case of any problem in Freeze for quick service.

In the month of June, 2009, I contacted at his phone and tell him about freeze causing problem i.e Not cooling properly. Further he attend the complaint and refill gas and charged me Rs.600/- without giving any bill/receipt. On that I asked him to give a proper invoice of LG as given earlier but he refused and told me that I am charging Rs600/- instead of Rs800/- to be charged by LG.

But on 26th Aug, 2009, my refrigerator again creating problem of "Not Cooling" and then I again contacted him over phone, on reply, he told me that he is out of Delhi(i.e Panipat) and he will attend the problem on Sunday dt 30/08/09 and asked me to contact at phone no: [protected] of Mr Naveen, who is their brother and they will attend the problem. Thereafter w.e.f 30/08/09, both of them Mr Naresh & Naveen used to either not picking the phone or message coming out -switchoff. Whenever they pick up by mistake, they used to making one or other excuse.

Anyhow after waisting of 10 days, I compelled to lodge my complaint to LG on 07/09/2009 vide complaint no: N9C90711804.

In view of my harrassment what I am facing for the last 10 days due to bad service of LG and callous attitude of technician, I humbly request you to take up the suitable action against such technician named Mr Naresh & Mr Naveen and their Tel No are [protected]
& [protected] and accordingly informed me the action taken by you at my email add: [protected]@gmail.com, since the problem of "Not Cooling" occured again in Freeze within a period of two months.
An early actionis highly appreciable.
Yours faithfully,
Naresh Kumar Yadav,
Flat No: 311, Akshardham Apartment,
Sector-19, Pocket-3, Dwarka, N Delhi-110078

I hav LG 230 L double door fridge. its working fine but there is some water coming out from the rear side of the fridge.. what to do?

Hi,

This complaint is associated with LG washing machine, which was creating some trouble of non draining water, the complaint was laughed on 1st of Sep, your executive visted us on 2ndof sep- claimed that the drain motor is not functioning properly & suggested to change the part, we agreed & nextday he visited with the part that is 3rd of sep, washing machine was still not functioning properly, then another engineer visited on 4th sep & claimed another part associated with drain motor is faulty & visted on 5th sep & replaced the one as well, but still nothing changed & finally he is asking us to change another part that is PCB, to satisfy himself stating that this will help, I am afraid tomorrow he will tell me to throw the machine in trash as he is not able to find out the fault.

In the above mentioned story we have wasted our entire Week for getting it repaired & unnecessary waited for long hours expecting betterment in services.

If LG has that kind of customer care I dought we all should stop purchasing products & suggest others to do the same. Rather take out Processions & give it in Media, so that customer should not pay that high amount for such rubbish products.

Hope to hear soon from some one senior as soon as possible or planning to send all dirty clothes gathered at my house to your company's CEO or Managing Director or the one who Owe's the company House.

Regards
Ashima Nayyar
TimesGroup
[protected]

Sir,

Purchased a Plasma 42" Lg Tv 2 months back. Complained about the 'Sound Problem' more than 5 times. Three times the LG engineers came to rectify, but were HELPLESS. They accepted that it was a manufacturing defect. They also assured us that they will replace the set. After many complaints the defective TV set was replaced with a new one on 20th June 2009 with an assurance that this time there will be no problem. They also promised me that if I
find that the product is not satisfactory, they will refund my money.

For about some days it was working fine. But again the same defect of sound has arisen. I have complained to LG Customer Service more than 11 times, but NO ONE HAS COME TO ATTEND TO OUR COMPLAINT.

11 times that I have Complained TO LG Electronics India :

Complaint No. N9C [protected] DATED 18.05.2009
Complaint No. N9C [protected] DATED 22.05.2009
Complaint No. N9C [protected] DATED 22.05.2009
Complaint No. N9C [protected] DATED 05.06.2009
Complaint No. N9C [protected] DATED 25.06.2009
Complaint No. N9C [protected] DATED 06.08.2009
Complaint No. N9C [protected] DATED 07.08.2009
Complaint No. N9C [protected] DATED 10.08.2009
Complaint No. N9C [protected] DATED 14.08.2009
Complaint No. N9C [protected] DATED 24.08.2009
Complaint No. N9C [protected] DATED 04.09.2009

NO ONE HAS COME EVEN AFTER 11 COMPLAINTS. It's a SHOCK.

Please HELP!
Mr J Chhabra
Delhi, India
[protected]

*Since I am not satisfied with the quality, performance and the service of LG Electronics, I request that I should get my hard earned money back.

cc Hindustan Times
cc Times of India
cc TV Channels
cc Consumer Online Resource & Empowerment Centre

I purchased an LG refrigerator on Feb' 08 and started having repairs on it on 6/26/09. The freezer stopped working. I had a repair man come out and add gas and replace the filter. Then on 8/29/09 the freezer stopped working again. This time its the circuit board that needs to be replaced. I do not have an extended warranty. So this will cost me parts and labor over $300. And who's to say what will break down next. The refrigerator was only 16 months old when I started having problems.

Just don't buy an LG. The quality is not there ans customer service is not helpful. I've now been with out a freezer for a week.
Model # LFC22740SB/ Side by side with freezer below.

I am very dissappointed in my LG bottom freezer refrigerator. It is only 3 years old and have had to have the plastic closers replaced on the doors. We acturally had to have the doors replaced. Now the freezer slides and the crisper slide has broken. (Again, poor design). I have called LG (Life"s Good!), ...not if you buy one of their products. You will have to pay and pay. This is not a cheap refrigerator. It was almost $1700.00. They say it is out of warranty and will not back it up. I will never buy another LG anything!

fridge model no GL-268LAG4, date of purchage 26.10.2008.Door seal not sitting properly on the groove.Many atimes the Door remains open.The service engineer advised to put arlediteadhesive.Is it proper to adhesive on a new fridge.Three time3s complaints had been lodged.Kindly attend to it. PKDash, HIG-II-17, Kapila prasad, Bhimatangi, Bhubaneswar, Orissa India [protected]

We purchased the LRFD25850ST model fridge and have had NOTHING but problems with it. We also purchased a 4 year extended warranty from Home Depot which has turned out to be worthless. The freezer does not maintain a consistent temperature. As a result, I have had to stop buying ice cream and popsicles due to the frustration on finding them turned into soup. Everything is coated in a huge amount of ice buildup. Anything placed near the rear of the refrigerator freezes, no matter what temperature I set it at. I have lost so much spring mix and so many vegetables to this nearly $2000 hunk of junk. The "repair" man told me I had to keep the fridge pulled out 12"+ from the wall, which puts it right in the middle of my kitchen. He also said that defrosting it would fix all of these problems. HA.

Also, in the past 3 months, we have had the (cheap plastic) attachment break off of the handle to the freezer, the white hinged door sensor up top snap in half, and also 3 or the 4 drawers have broken hinges. None of these parts are covered past 1 yr., and when I went to order I found that I would have to replace the entire door to fix the small plastic hinge that broke. TWO of the parts to repair are about $400. We are contemplating just going to buy a new fridge at this point.

The other thing I wish I had realized is that the large tray/drawer in the bottom of the fridge seems to be a nice feature, but it costs you alot of space in the above shelves. There is very little space for tall items inside the fridge, so we constantly must resort to laying juice and other tall items on their sides risking spills. The light fixture up top and water filter together take up a huge amount of space. The light infringes on that premium "tall" item space on the top shelf. We have tried all sort of configurations, but nothing is quite right! The beeping is obnoxious to let you know that the door has been left open. I don't know why they couldn't find a less shrill alarm sound. You get pretty used to it over time, but it still gets to me when I have to load a bunch of groceries into it.

I won't even get into the issues we are having with the LG washer & dryer we purchased at the same time. AVOID LG at all costs!

I have purchased a colour LG TV worth Rs. 16, 000 from Bajaj Electronics, Panjagutta Hyderabad on 24 th June through Bajaj Finance interest free scheme. I submitted all the necessary documents which were required by Bajaj Finance people and I have also signed the mandate for monthly ECS for my ING Vysya Bank.

The 1st installment was supposed to be due in July but I was informed by your people that my ECS Pyment got bounced back saying "Mandate is not submitted". I tried calling finance company branch for the same but I did not get any proper response from them. August09 was the second month again I was informed that the ECS got bounced back for the same reason. I contacted my bankers that they have not received the Mandate for ECS payment. My LAN 4000CD00008376

Every time I am calling the finance company some or the other person takes the call and will say we will revert back in 10 mins but they never came back. I even tried escalating this to their senior people through email but still no response and nothing is being done from their side This kind of service is not at all expected from an organization like Bajaj Finance.

I would really appreciate if you can help me in this and resolve this for me so that next month the same thing does not repeat and if i could also get a letter clearly stating the reason for ECS bounce which I can use as a proof for my future loan applications.

on, 23.08.09, i have bought a fridge at a LG exhibition sale held at Salem, Tamil Nadu. It was delivered on the same day itself thru the local dealer. But the LG service engineer came on 26.08.09. On opening the packing it is found that heavy scratches found on the front door. My local supplier is not responding. pl help.
Local Dealer Name: Sharptronics,
Salem. Ph: [protected]
Bill no: 1124 dated 23.08.09
Fridge model no: 241NT5
Sl no: 907LPLQ003232

Recently i purchased 4 split a/c's 1 fridge, always had the liking for LG products, but very bad after sales service, from the time i hv put up the split a/c in my hall, the sensor is not working, i have complained more thn 10 to 12 times, no result, i have been calling up on your helpline no [protected] speaking to Mr Kuldeep, always trying to help, but poor chap, he also does not what to answer, area manager does not pick up his cell: [protected], pls suggest the alternate, thx Pawan.D.Ramchandani [protected]-[protected][protected]@yahoo.com

My LG refrigerator purchased in May 2007, model#LRFD22850 began having problems with the freezer sensor one month after my 1yr warranty ran out. After many attempts and hours on the phone with LG- and them telling me all the things I must be doing wrong in operating my fridge- they agreed to pay for the repair. Even after that the freezer has never worked properly and has continually iced over. We had to disconnect the water line as the ice tray froze solid and now one year after the initial repair the part is broken again and the fridge is unusable until fixed. LG told me that it was my problem since I did not purchase an extended warranty. I asked them why I should have to pay to warranty a 2000.00 appliance in the first year of use! As I scan the internet, I have tried to make some sense of us as consumers allowing the appliance industry to become so incompetent and deliver such poor quality and service. Although LG seems to one of the worst offenders, there are thousands of complaints against many different brands, and the more expensive, the more the problems. Why have we allowed this to happen?!

i purchase an ablounge super toner and this product is defective i tried to contact global trailer and they said that they can"t do anything about this this product was never used before it arrive with missing parts which i have not yet recieve .the fabric on this product is hurting my back when i use it and i think that it could cause damage to someone i would like to return this product for something elsethat is more convient to workout withb if not i will like to get my money refunded
thank you for your cooperation

Dear sir,
I purchesed lg dvd player model-dd345, sr-n0-8051nrc217438 from dua interprises korba bill no-m. p. s. t. no-bil/ii/ktgo/2106/0. on 13/07/08.
After few days sound problem occured, coplaint registered on-12/5/09.
From that day product not repaired several times I gone for inquiring but problem as it is, till now my dvd player is booked in dua enterprises.
So kindly book my complaint and solve my problem.

Thanks & regards.
Manojkumar sahu.
Lig-220, maharana pratap nagar korba
Cell no-[protected]

I have been phoning your Mumbai (India) phone numbers ([protected]/87) from Mumbai for the last 45 minutes and 80% of the time no one picks up. The other 20% you find that the phone is busy and there is a recorded message from the telephone company "to try later"

Similarly the toll free number at Noida (India) [protected] when dialled, you get a recorded message to dial 1/2/3/4 for different languages, but it keeps giving the same message even after the number is pressed and finally gets cut.

Do you want to listen to your prospective customers?
If yes, phone 022 [protected], [protected]

SS Sunderajan