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I am hoping you can assist my family, we do not know what to do at this point.
On March 23th 2009 while on vacation in the Dominican Republic at the Lifestyles Holidays resort (as a rental guest of a member, we paid the member for the week's stay) we attended a sales presentation for membership in the vacation club of the resort. After much alcohol (they kept the glasses full of alcohol and served champagne at several tour stops) and high pressure sales, we signed a contract and two credit cards through Bank of America were charged with high amounts.
We immediately the next morning expressed regret, but again experienced high pressure sales.
Immediately upon our return home I contacted our assigned customer service representative, Vance Paul, via email and requested a full cancellation. He attempted to give us alternative financing options, but we declined fully and requested a full refund and cancellation, confirmed with email. I also contacted Bank of America on this day and spoke with Reggie in billing disputes who stated I should send immediately a certified letter via postal mail requesting a refund, which I did.
I then exchanged several emails with a Mr Rountos, who again tried to offer us financing options, but I have always responded with a firm request for cancellation.
I have received an email from Mr Rountos completely denying our request to cancellation any portion of this membership and it's fees.
There is not any reference to cancellation terms in the contract.
I have requested contact information beyond Mr Rountos and have not been able to receive anyone additional to contact.
I am willing to provide any other information you seek, please do not put yourself or your family through this hell, the resort itself is not worth it.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Perhaps you do not understand the agressiveness of the sales pitch and the promises that were made, like you can cancel anytime
If that is the case, fine, but I can try to prevent other naive people from falling into this mess.
JETSETTER! Do you know how many people LHVC gets the same way they got Osvalt. I mean people with a drink in their hand are their main targets. Lets not even go further, there is a bar on each floor of the tower where they pitch you and before the sales guy starts his pitch you can notice the bar tender literally moving towards your table to serve you the strongest drink possible. Jesus! People this is so against the law. Well if you want to know what I know send me an email Oswald: iknowthetruthlhvc@live.com
What do you know. do you know the cancellation policy... Please if you got your money back tell me how...!
They are just bunch of liars. I wasn't drunk or anything and i bought it because they "gave us a perfect deal". However, after returning home and trying to book for the next time with friends, we found out that we were told SO MANY lies that i can't even list them here for you. Our sales guy was Richardo and Lisa as the customer Service reps. Richardo told so many lies in order to push us. He said since we are members we get huge discounts from Jetblue for plane tickets.. NOT TRUE. and so many other lies. I spoke with that Vance Paul guy according to Lisa he is a " Manager" which i debt it. I am trying to find a way. But you can always get your money back ( not canceling) if you paid with American Express. they are always on your side.. ALWAYS! thankfully we paid with that. But i am trying to find a way to mess with them the way they did to us.
Just thought to share this with you since we both got screwed.
Good luck!