Light In The Box
Reviews and Complaints

I ordered a dress for a wedding and a few other dresses from August 2022. i have been trying to get the return address since then.

The material of each item was extremely poor quality and to date I still cannot return the items because they refuse to provide a return address. Horrible company. I am trying to get my money back through my credit card company.

I ordered a white coat from light in the box the picture shows a long white Teddy material coat lined

I received an unlined teddy material piece of coat neither a coat or a dressing gown, not as described

I bought online using PayPal so dint have an account

Now unable raise a ticket to return

I would like refund as item received is not as described

They took my money and never sent me what I paid for they ripped me off, they sent me a mail on they app but when I tried to open it, it says that the page can't be found that never help me. I cant find my account. In order for me to report on their useless app in order you need to have your order but I can't find my order. No tracking number I doubt I will ever see the watch I ordered.

Hello All, My Light in The Box ticket number for the above screw up is [protected]

I have had multiple contacts with this company and I still do not have a refund. The blazer as ordered was XL when it arrived it was a L and did not fit even though it was labelled as XL. It was mislabled. After multple photos of the garmit plus pictures showing how it did not fit I still did not get any satifaction. No one has followed up and I do not know if got my refund as promised. The ticket is now closed on their website. There is no spot on the website to check my refund or to reconnect with the company to find out what is going on. If there is any one that can help I would appreciate it.

This is by far the absolute worst company that I have dealt with regarding ordering things on line. They do not have a return autoratzation form or a structured return process. I am really unhappy with the entire experience, I will give them a 1 star rating for the poor customer service and lack of website use as it related to refunds and tracking of same. my email address is [protected]@gmail.com My name is Bart Van Cromvoirt

Bad qualitty, brocken handback, jeans- bad cut, bad qualitty, smell, T-shirt - bad qualitty, bad cutbad service, long waiting, horror!

I want my money back, immediatly. No fair-play from your side.I'm very angry with you, never ever again, I will warn the people. Nothing buy ftom your store.

Sent my money back and I sent you imediatly your [censored]y things back. I will pay no money for post delivery. No,way! You are layers! God watching you!

I ordered this item from the United Kingdom paid by credit card on October 31st. It was shipped on November 2nd and delivered to the address in Michigan on November 9th.

The product was ordered in size M but the product delivered was size XXL so much too large.

I can not find how to request a return, exchange or refund. None of the buttons on the website take me to a page where I can request a return.

SINCE OCTOBER UNTIL NOW

I ORDERED clothes from Light in The Box, I paid R3884,99 along with all the SHIPPING FEE , my order got timeout I DON'T KNOW WHY OR HOW . My MONEY WAS NOT REFUND AT ALL.

PLEASE PLEASE PLEASE PLEASE LIGHT IN THE BOX Company RESOLVE THIS ISSUE AS SOON AS POSSIBLE SO THAT YOU CAN SHOW OTHER CUSTOMERS THAT YOUR COMPANY CAN BE TRUSTED BY REFUNDING MY MONEY . ASAP ! Please take action as soon you RECEIVE THIS . ON WHICH WAY IS IT CANCELED AFTER I PAID SO MUCH!

ATTENTION ATTENTION LIGHT IN THE BOX!

I ordered and received a garment from this company. The quality of the item is very poor and the fabric is revolting and is unsatisfactory. I cannot progress the return procedure without downloading their app and a web browser to support it. I do not have room on my phone to do so and I do not have a laptop. I am out of pocket and feel conned. They have clearly tried to make the returns procedure so difficult that people will give up. Every single option that I click tells me to download their app. It is underhand and unethical. I can't even find an email that I can respond to, just more marketing.

I purchased an evening dress to wear to a formal year of end black tie event. Unfortunately the dress received was nothing like the dress advertised. it was not elegantly sleek and sexy; it was tailored poorly and very inexpensive fabric was utilized.

They refused to refund me. I paid a total of R 1334.24 and was partially refunded R 485.45. They argued that they do not have a return policy in place and if I wanted a full refund, I would need to pay for the dress to be shipped back to China for assessing for them to agree that there was poor workmanship.

I was not willing to pay another cent towards assisting this company continue to rip me off and take no accountability for goods provided.

Received dress Nov.3 - does not fit properly on top, off shoulder style very loose and big, too tight on bottom. Ordered regular size. Zipper is defective, gets stuck at waist and if it’s wiggled up top it doesn’t slide down.

Requested refund- was told they do not refund wedding or special occasion dresses but offered to refund 20:/: of cost - paid $199.68.

On 22/08/22 I ordered 2 T shirts from this company at a cost of £38.42.

Order no [protected] refers. The T shirts did not fit so I returned them by Royal Mail Tracking service on 15/09/22 .ref no RN827638310GB refers.

On the 29/10/22 I was informed that I would receive a refund of £ 14.99 to my credit card within24 hours.Why only£14.99 and why have I not yet received anything.

The return to China cost me £17.00.

This company is a rip off and a total disgrace.

I have cancelled my order 10 times... Like literally 10 times while its in processing stage. I cancelled it within 24 hours of payment and also even before payment confirmation. Still they are not refunding me and nor cancelling my order.

Can someone please help here if they are from lightinthebox team please?

This is very important as I want my money back please and I have actioned in time.

order number: #[protected]

I have recieved my wig today, which i have been waiting 3 weeks for, and it is nothing like the photo shows. The colours do not blend in to eachother and the wig clearly looks fake, also it is not wavy as it looked in the photo before i ordered it. I am very disappointed as i have a haloween party to attend this saturday. i would like to return this item because the hair is very uneven and it looks really really wen i tried it on.

placed order 14/10 received 25/10 dress arrived was not close to what was ordered and paid for so how is this going to be resolved returns need to be submitted within 7 days from date of receipt money reflects in your bank account so no issue for you but i am sitting with the most ugly dress ever seen !

order number : [protected] i have attached pictures of order placed and what has been received

I ordered Two trousers suit which cost me dirhams 178.95 on 9th October 2022.

I was told it will take 4 days to arrive.

After a week I started looking in the app. I was told to give them the ticket number.

I never received a confirmation of my order! Where do I find the ticket number from!

When I go to the app it says wrong password!

Is that how you deal with our orders? Where are my Goods?

Hi

I have ordered a 3XL polo shirt from light in the box, when it arrived it was that small, I nearly couldn’t put it on, I then checked to make sure it wasn’t Asian size and nothing on the add refers to Asian sizes, all my other shirts are 3 XL and fit fine why do you sell sizers that are not correct? The shipping and cost of the shirt prohibits me from sending it back, so it’s gone in the bin. Sorry but I won’t be buying any more cloths from Light in The box and will tell my friends the same, it’s just a waste of money.

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Dear robertlay092

Thank you for your recent purchase from LightInTheBox.com.

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Have any questions or comments, please feel free to Contact Us.

Your feedback will help us gain valuable customer insights so we can provide a high level of service to our customers.

Order No. [protected] View the status

Shipping Date Shipping via

[protected]:09:00 Priority Line

Shipping Information

Robert Lay

4 Bay Vista Place Lilli Pilli, LILLI PILLI, Australia

61-[protected]

Shipping Date [protected]:09:00 Shipping via Priority Line Shipping Information Robert Lay 4 Bay Vista Place Lilli Pilli, LILLI PILLI, Australia 61-[protected]

Ordered Items

Item(s) Quantity

Men's Golf Shirt Color Block Turndown Daily Casual...

Color:Black

Size:3XL

1

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Kind Regards,

Robert

Robert J. Lay

E: [protected]@gmail.com

M: [protected]

I ordered a pink sweatshirt with a black cat on it for 11.99 on sale,It's in my cart,Size XXL...Well I was charged on my PayPal for this transaction, But it never got ordered or processed on your end..I've tried too chat with your operator on this problem, They kept wanting too connect me with a computer expert to fix it,47.00 a month too chat with somebody,Unbelievable is what all I have too say,So if u and your company can fix this transaction, That would be nice,I've already paid for it,I ordered it about a hour ago3.45 pm...On a Friday, The item is in my cart! Not showing anything, Ordered etc...Thank you

I did not receive my dress/order I contact Light In the Box regarding the issue via email/text have not received an update.

I am contacting BBB to report this website as fraud if I have not received an update by 10/17/2022.

I will never order from this website again and make sure everyone else that I know and do not know will not either.

Order# [protected] amount is 48.32 was purchase on 9/30/2022.

I was charged a shipping insurance that I did not authorized so what will that cover since I was charged that.

I have reached out to my Bank regarding item not received awaiting from them also.

I am requesting a refund of 48.32 asap.

Nwani Thompson

Terrible customer service. They sent me the wrong size. Tried to blame it on me, then tried to lie to me saying I was passed my time limit on returning the item. It got delivered on the 11/10/22 and I messaged them on the 13/10/22. I will never buy or use this ever again and I suggest that you don't either.

I know I ordered the correct size that would fit as I had bought one befor. When I got the new one I put it on top of the old one and way smaller. Tried contacting them. The only offer 50 -60 % refund. While also trying to blame me on THEIR mistake. Such a scam

I placed an order for four dresses. Non of which worked for various reasons. When I asked to return at least three of them I was told they were "Made To Order" and could not be returned.

They refer to a small symbol in the bottom of the pictures that code them in this way.

I did see that some were made to order, but I did not request any special sizing or alterations and thought that would not apply in my case, it never has in the past with any other merchants.

Also there is a sheet provided with he order, that shows they were pulled from a storage bin with the location listed. So they are not "Custom" in any way.