Light In The Box
reviews and complaints

I ordered and received a garment from this company. The quality of the item is very poor and the fabric is revolting and is unsatisfactory. I cannot progress the return procedure without downloading their app and a web browser to support it. I do not have room on my phone to do so and I do not have a laptop. I am out of pocket and feel conned. They have clearly tried to make the returns procedure so difficult that people will give up. Every single option that I click tells me to download their app. It is underhand and unethical. I can't even find an email that I can respond to, just more marketing.

I purchased an evening dress to wear to a formal year of end black tie event. Unfortunately the dress received was nothing like the dress advertised. it was not elegantly sleek and sexy; it was tailored poorly and very inexpensive fabric was utilized.

They refused to refund me. I paid a total of R 1334.24 and was partially refunded R 485.45. They argued that they do not have a return policy in place and if I wanted a full refund, I would need to pay for the dress to be shipped back to China for assessing for them to agree that there was poor workmanship.

I was not willing to pay another cent towards assisting this company continue to rip me off and take no accountability for goods provided.

Received dress Nov.3 - does not fit properly on top, off shoulder style very loose and big, too tight on bottom. Ordered regular size. Zipper is defective, gets stuck at waist and if it’s wiggled up top it doesn’t slide down.

Requested refund- was told they do not refund wedding or special occasion dresses but offered to refund 20:/: of cost - paid $199.68.

On 22/08/22 I ordered 2 T shirts from this company at a cost of £38.42.

Order no [protected] refers. The T shirts did not fit so I returned them by Royal Mail Tracking service on 15/09/22 .ref no RN827638310GB refers.

On the 29/10/22 I was informed that I would receive a refund of £ 14.99 to my credit card within24 hours.Why only£14.99 and why have I not yet received anything.

The return to China cost me £17.00.

This company is a rip off and a total disgrace.

I have cancelled my order 10 times... Like literally 10 times while its in processing stage. I cancelled it within 24 hours of payment and also even before payment confirmation. Still they are not refunding me and nor cancelling my order.

Can someone please help here if they are from lightinthebox team please?

This is very important as I want my money back please and I have actioned in time.

order number: #[protected]

I have recieved my wig today, which i have been waiting 3 weeks for, and it is nothing like the photo shows. The colours do not blend in to eachother and the wig clearly looks fake, also it is not wavy as it looked in the photo before i ordered it. I am very disappointed as i have a haloween party to attend this saturday. i would like to return this item because the hair is very uneven and it looks really really wen i tried it on.

placed order 14/10 received 25/10 dress arrived was not close to what was ordered and paid for so how is this going to be resolved returns need to be submitted within 7 days from date of receipt money reflects in your bank account so no issue for you but i am sitting with the most ugly dress ever seen !

order number : [protected] i have attached pictures of order placed and what has been received

I ordered Two trousers suit which cost me dirhams 178.95 on 9th October 2022.

I was told it will take 4 days to arrive.

After a week I started looking in the app. I was told to give them the ticket number.

I never received a confirmation of my order! Where do I find the ticket number from!

When I go to the app it says wrong password!

Is that how you deal with our orders? Where are my Goods?

Hi

I have ordered a 3XL polo shirt from light in the box, when it arrived it was that small, I nearly couldn’t put it on, I then checked to make sure it wasn’t Asian size and nothing on the add refers to Asian sizes, all my other shirts are 3 XL and fit fine why do you sell sizers that are not correct? The shipping and cost of the shirt prohibits me from sending it back, so it’s gone in the bin. Sorry but I won’t be buying any more cloths from Light in The box and will tell my friends the same, it’s just a waste of money.

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Dear robertlay092

Thank you for your recent purchase from LightInTheBox.com.

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Order No. [protected] View the status

Shipping Date Shipping via

[protected]:09:00 Priority Line

Shipping Information

Robert Lay

4 Bay Vista Place Lilli Pilli, LILLI PILLI, Australia

61-[protected]

Shipping Date [protected]:09:00 Shipping via Priority Line Shipping Information Robert Lay 4 Bay Vista Place Lilli Pilli, LILLI PILLI, Australia 61-[protected]

Ordered Items

Item(s) Quantity

Men's Golf Shirt Color Block Turndown Daily Casual...

Color:Black

Size:3XL

1

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Robert

Robert J. Lay

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M: [protected]

I ordered a pink sweatshirt with a black cat on it for 11.99 on sale,It's in my cart,Size XXL...Well I was charged on my PayPal for this transaction, But it never got ordered or processed on your end..I've tried too chat with your operator on this problem, They kept wanting too connect me with a computer expert to fix it,47.00 a month too chat with somebody,Unbelievable is what all I have too say,So if u and your company can fix this transaction, That would be nice,I've already paid for it,I ordered it about a hour ago3.45 pm...On a Friday, The item is in my cart! Not showing anything, Ordered etc...Thank you

I did not receive my dress/order I contact Light In the Box regarding the issue via email/text have not received an update.

I am contacting BBB to report this website as fraud if I have not received an update by 10/17/2022.

I will never order from this website again and make sure everyone else that I know and do not know will not either.

Order# [protected] amount is 48.32 was purchase on 9/30/2022.

I was charged a shipping insurance that I did not authorized so what will that cover since I was charged that.

I have reached out to my Bank regarding item not received awaiting from them also.

I am requesting a refund of 48.32 asap.

Nwani Thompson

Terrible customer service. They sent me the wrong size. Tried to blame it on me, then tried to lie to me saying I was passed my time limit on returning the item. It got delivered on the 11/10/22 and I messaged them on the 13/10/22. I will never buy or use this ever again and I suggest that you don't either.

I know I ordered the correct size that would fit as I had bought one befor. When I got the new one I put it on top of the old one and way smaller. Tried contacting them. The only offer 50 -60 % refund. While also trying to blame me on THEIR mistake. Such a scam

I placed an order for four dresses. Non of which worked for various reasons. When I asked to return at least three of them I was told they were "Made To Order" and could not be returned.

They refer to a small symbol in the bottom of the pictures that code them in this way.

I did see that some were made to order, but I did not request any special sizing or alterations and thought that would not apply in my case, it never has in the past with any other merchants.

Also there is a sheet provided with he order, that shows they were pulled from a storage bin with the location listed. So they are not "Custom" in any way.

I ordered a woman's jumpsuit on 9/24/22 and did not request any special adjustments for it. I received several emails explaining what was needed for

the return, which I provided, then the last email that I received said that I cannot

return this item because of the "customization" of their products. All I requested was what appeared to be in stock which was the size & color. Extremely frustrating to deal with these people. My first order is now my last order.

I ordered some shirts from LITB and when they arrived they looked nothing like the photos. The pattern was blurry and faded... it looked like someone printed an out of focus iron on with their home printer.

I contacted them to express my dissatisfaction. I was told that I would have to pay for return shipping to CHINA before they would consider refunding my money. Why is it my responsibility to pay to return your garbage. They know this costs the consumer more than the price of the product so this is how they rip you off.. Send garbage, then make it impossible to get a refund.

My order no. [protected], was shipped 18/9/22. Tracking no. [protected]. It has not arrived. I have spent 3 hours trying your websites to check where it is, to no avail. No message gets sent. One site asked for $74 per month to answer my question ?. I required it for a special occasion. Haha.

Please tell me where it is or refund my money .

Lyn

Yes I had ordered a copper red bangs loose curly ginger wigs in August and they sent me the wrong wig color and I had sent them a message telling them that you all he'd sent me the wrong wig color and I wanted a refund back and they are still not responding back to me about my order and this is October sill not responding back from them

I saw 3 dresses on the web. I received Floor length in 2 and it was advertised as midi Chiffon which is was not! Your website also showed gold thread on parts which did not appear on the dress when I got it. The second was floor length too advertised as midi and the materials for both were cheap looking.

The 3rd dress was only shown from the front with lace work on it. When I got it the back of the dress was cheap plain material with no lace.

I got on the return policy but the dresses are noted as non returnable items in the list. It is noted that a "ticket to return" is required but you cannot click and get onto it!

I managed to get an email to your company and got back a reply that said Boss on holiday! What is going on with your company? Has anyone tried the prompts on Return and Refunds. I see some emails saying you do not send refunds or refund postage paid. The numbers on the postage bags are [protected] and reference SWECN220904000732YQ and MP8004916646 with same ref as above.

I will not be able to wear the dresses . regards Loraine Norman

Ordered a dress for a family occasion boasted to my friends what a great site i had found and how beautiful dress I had found Have tried repeatedly for advice to return an item that looks nothing like one on your website ...and had no satisfaction ... so will not be ordering again and advise family not to...so disappointing as first order but customer service is shocking too...

Dear Sir / Madam,

I am writing to you to raise an issue about: Online Shopping

The issue that I have experienced was: From my order one item is missing and one of the item is ripped. Most of the items are very small. I tried 2 of the leggings and after wearing just ones they are also ripping. These are very poor quality.

It occurred on: 2022-09-16

This meant that I'm very frustrated and had to go and buy more clothes.

Whatever is possible as they are not any good for me.