Light In The Box
Reviews and Complaints

I have contacted them numerous times over the past 48 hours about 2 dresses I want to return. I received a ticket number but no information about return address. All they want to do is offer me 10 percent refund.

I do not want the dresses as they do not fit I contacted them the same day the dresses arrived so well in time for returns period

Why wont they just send me an address to send the dresses back and refund me in £34

I am an artist selling my artworks online. Last year I discovered that Light in the Box stole one of my paintings and made 521 copies of it and sold them on their website without paying me royalties or asking my permission. Or mentioning my name! They even used my own photos from my website to sell it as theirs . I sent them letters asking for royalties they never ever replied. To date they owe me over £3500 in royalties! Fraudulent company, stay away!

I bought some clothes from this company and although I ordered small they were massively oversized and did not fit. They make it sound so easy to be able to return and refund but once you have paid, processing took almost a month and the returns rubbish!

What a scam!

This is the email I received

Dear Customer,

We are sorry the product does not fit. As we sell the items worldwide, so we provide the size chart for each item to help the customer to select the size, so it might be different from the size in your country. If you have ordered as your local size, it may not fit you.

Please be advised that we provide the measurements beneath the size options, we recommend you may check our "size guide" for each item to know the accurate measurement when ordering.

If the product has been received in the past 7 days and it belongs to our returnable categories, it's brand new with original tag and packaging as per our return policies, you can return it to our warehouse in China. (Due to the global epidemic, we were forced to close our overseas warehouses. )

However, based on our experience, the costs for return might be the same or half the price of your parcel, even by using the cheapest tracking service in the post office. So, returning to China may not be the most economical option. Instead, we suggest keeping the item.

We would like to propose the following offers:

a) Keep the item and receive a reward of 20% of the product's value.

b) Keep the item with a refund of 10% of the product's value.

c) Return the item back for a refund. (this option is only for RETURNABLE items)

Please note you will be responsible for return postage. Returns can take from 20-30 days. We will refund you once we receive your package.

Please tell us which offer you prefer (‘a’ or ‘b’ or ‘c’), we will arrange it for you as soon as we receive your reply.

I spent £180 on clothes. All my items were of terrible quality, so different from the images. I requested a refund and supplied photos. I have emailed 6 times so far to get a refund and no progress. Customer Services keep telling me I will have to pay for the cost of returning the items in advance and offer me discount on the items instead. I have had 3 different discount offers. Each time I tell them I do not want a discount, I want full refund and how can I return. I am still trying to get a response. I think the best response, looking at other reviews, will be that the give me the return details and I pay for expense return postage ...and then get no refund. How do we stop this company conning so many people out of their money?

My wife bought me two sweatshirts but when they arrived they were the wrong size (the 40 inch chest is at least 44 and the sleeves are short). We live in the UK and they were shipped from the UK. When we asked for a return they replied that they would have to be sent to China (where they were manufactured) at our cost or they would give us a 10 % discount and we could keep the garments. This is just the most dishonest and dishonourable company to deal with. I do not recommend dealing with them in any way and intend to post my experience on every platform I can

I chatted with a rep online who told me I was able to order my clothing choices in both possible sizes and create tickets to return the pieces that didn't fit. Once I received them I sent tickets with pics of each item I want to return. The company has STILL not accepted my requests to return items, but rather has returned each of my tickets (which are NOT easy or quick to create) saying they were duplicates (which they were not) and offered to refund me 30% for it. :( If I just bought over $300 of mostly poorly made, cheap knock offs of the photos they use to advertise their styles and I can't recover any of it I will be sure no one i know ever trusts Light in the Box.

Don’t shop here unless you don’t mind purchasing an item(s) that are not true to size or you are generally dissatisfied with.

You cannot reach this company for ANYTHING, so you are basically separated from your money for good.

Stick to major department stores or a trusted site, this is NOT one of them.

None of the sizes suggested on their website will work for North American people. Even the suggested measurements they tell you to use on their website. These suggested measurements are done on Chinese men, with narrow shoulders, short stature, and fat. None of the items I ordered fit me. And I used their website suggestions. These Chinese pukes need to understand that North American men are TALL, WITH BROAD SHOULDERS. The Jacket I order was XXL, and it just doesn't fit. I took the jacket to a tailor, and the guy told me that my size should have been 5 times (XXXXXL) in order to fit my broad shoulders. Over two hundred dollars were thrown in the garbage with this [censored]ing, fraudulent, company, country, and people.

I will report this fraudulent company to the BBB, and all other major scam alert protection companies here in the USA to keep people alert and OFF YOUR SITES.

I have goods in cart and wish to delete but cannot do so

I have tried to return so very poor quality goods received by this company and followed their returns procedure but they have closed the case, with no communication for address contact number and any hope of returning this unsuitable goods.

CANCEL THIS ORDER. have asked now 3 times for an email to cancel this order. I will be in contact with the ACCC, as legally advised tomorrow.

Please email confirmation that my order has been cancelled as requested on the 1st of May 1 minute after I made payment.

The status on my profile is "processing" yet I received this message and still my order has NOT been cancelled.

I am a loyal customer but I am now finding this unacceptable behaviour to ignore my request.

May 01, 2022, 06:19 PMFrom: Customer service

Dear Yvette

Thank you for shopping

We are sad to hear that you want to cancel this order. Could you please state your reason for cancelling it?

Sincerely,

Aaliyah

LightInTheBox Customer Service

I ordered items on March 29th and paid $71.30 rapid shipping cost and received order on April 25th. Tried to process returns for items and not able to get any help from this company. They offered 15% of what paid, are they out of their mind? Now I can't get any response from them and after 2 days the return tickets are closed. There is no shipping address or label in or outside of the box so I do not know where I can ship to.

On March the 4th we bought 1000 USD worth of lamps for our house.

Today end of april we have not received anything. They keep asking for patience and all communication is via the platform or email. They have no escalation system so it is simply always the same.

We will get refund via de Credit card as there is no way to get it through them.

Never buy there, that simple.

Weeks after have ordered / purchased two shorts on this website I received a email from the seller that my items have been out of stock because of high demands and the seller would organise a different manufacture to make me a similar product as possible. As a result of that the seller informed me that my order will arrive much later as planned.

However this wasn’t mentioned to me before I lodged the purchase order online instead I receive a confirmation that my items have been shipped and processed already.

I have tried to contact the seller to express my disappointment and ask for a full refund of my purchased price as I wish not to continue with the purchase of a product which I haven’t seen or ordered originally, but no response.

I just can’t believe it that this seller is getting away with such a activity, but now I found out about many complaints about this chinese business and wonder “what a scam “.

I ordered a dress for my daughter. It cost me $145.

When it arrived, we discovered that the size was completely wrong despite us taking exact measurements as instructed on the seller’s website. Additionally, the quality was extremely inferior to what we expected for the money. The fabric was dull and looked like cheap curtains. All the seams were sloppy with threads hanging down everywhere and the dress bottom was unevenly cut to the point where it looked like someone tried to trim it in a hurry.

We decided to return. And the saga started. They offered us 20% discount and already typical - just gift it to someone solution. I insisted on return and refund. It took two weeks to get a return address from them. The dress was shipped back. It has been two months now. I can see by tracking that it is in Beijing but still no refund or updates. Instead they conveniently closed my ticket as resolved.

I tried to enlist PayPal to help to get a refund. Little did I know that PayPal has a horrible reputation with Customer Service as well.

So here we are - exactly two months later. My money is gone.

Save your time do not trust these online sellers.

Buy in the store where you can try it on and see for what it is.

Lightinthebox is definitely not the place for satisfying shopping experience. Stay away.

I ordered from Light In the Box. It took weeks for the products to arrive. The clothes are not as advertised; they are cheaply made, poorly sewn, and do not look like the pictures at all. I emailed a request to return all four items. After several emails back and forth trying to convince me to just take a 30% credit I demanded my money back. Instead of being able to return the items to the shipping address in NY they told me I needed to return to CHINA, which is a small fortune, and I would only receive a portion of it back. They do not care about the consumer and swindle you into thinking you’re receiving quality products as shown on their website and when you don’t you can’t do anything about it. I’m out $73.73. DO NOT purchase from Light In the Box. Cheap crap you cannot return. False advertising.

Trying to return an order which won’t fit even though I filled the sizing requirements. I’m going round and round in circles on the website. No phone contact or email address to write to. I certainly won’t be ordering ANYTHING from these people again. I guess that’s how they make their money by making it nigh on impossible to return something so you’re stuck with an item of clothing that doesn’t fit. Thanks very much!

I ordered cycling shirts from Light In The Box. They did not fit and so I returned them at a cost that was half of what the shirts cost. I expected a refund, but instead was given a credit towards future purchases. I resolved to not deal with them again. Then today I received an email from them stating that my account had been inactive for more than a year, and if I did not login within the next ten days I would be charged a $1 administrative fee for each month to be deducted from my credit. This company is totally unscrupulous, refusing to issue a refund and then keeping my money and threatening to use it for their administrative fees.

Bought two bikinis they came up very small, I’m an 8uk I ordered a medium and a large neither fitted both very very small. Very difficult returns policy and eventually had my return validated, only to find they said I had to return the goods to China! The cost was more than the goods, so they said they would only give me 10% of my £49 back. I’m disgusted and will be reporting this to trading standards, and any other body or tv program I can. Stealing from honest people don’t buy. I’m sure they will reply with a smooth younger explaining this all away.LIES

I ordered an expensive dress and the dress was completely different than advertised and off colored. I asked for the refund process as soon as I received the package and the online customer service response keeps offering me 15% back to "avoid any hassle for returning." WHAT? Its going on a week now and I haven't heard anything but this repeated failure to honor their own refund policy. The website states plainly that refunds must be processed within 7 days of receiving the package. What is going on here?