Light In The Box
Reviews and Complaints

I made a purchase which did not arrive in time and cancelled. I raised fora refund which has not been received for months now. Each time I am emailed to check my refund processing account and nothing is ever there. This us the worst overseas company I have dealt with. The refund process does not work as you cannot access to withdraw as it instructs. It may not be a large amount of refunding on principle will pursue

Please see a copy of my email I sent you this afternoon. After paying for express delivery, I shouldn't have to go to pick up myself, if I want it tomorrow! (I waited here all day for it!) I was told no delivery tomorrow, and monday would be earliest! When I said I paid for express delivery, I was told they don't do express? Am really upset & disappointed in all this!
Regards joan

Bestellung von 18.12.2018 ist gerade AM 5.1.2019 gekommen und noch da zu nicht das was ich Bestellen habe . Bitte zum meine e-mail Adresse sensem bestimte Adresse wo ich kann das zuruck schiken. Und wie ich krigen meine Geld Zuruck ? Ich bin sehr umzufrieden von den service . Und bitte schnele andwort mir gehben sonzt ich muss zum meine Anwald gehen
Meine Datum: Jolanta Herba, Hinter der Kirche 26 ; 76307 Karlsbad, Deutschland
e-mail : [protected]@op.pl

Order Number: [protected]
Order Date: November 10, 2018
Shipped to: Indera Paul-Wiltshire
Shipping Method: Expedited Postal (6 - 12 business days)

I never received my order and it should have arrived by December 1st. I am having a hard time getting a refund. Their Customer Service Supervisor Selina keeps asking me to wait, and lies about the status of the order. My event is January 5th and I had to purchase another dress. Below is communications between us. Light in the Box has the worse Customer Service and makes it so stressful to get a refund of your money.

I told them I do not need the order and to cancel it, why can't they issue my refund as the package never arrived.

Dear Indera Paul-Wiltshire,

We apologize for the delay .

Your parcel is still pending processing at the Post Office Sorting center. The Canadian post strike ended, but their delivery has yet to return to normal levels, and Christmas and New Year are the busiest seasons of the year for foreign post offices, and there will be a burst of positions in the area. Pls wait patiently for another 2 days, and logistics information will be updated later.

If you really don't need this order any more, please refuse the package, then contact us. At that point, we will be able to arrange full refund for you.
We thank you for your understanding in this matter.

Sincerely,
Selena
LightInTheBox Customer Service

My order # [protected]
ordered November 28, 2018
girls snow boots

I did not know this purchase was coming from the Netherlands and I still have not received it. I have traced it and it has not even reached the US Mail service yet.
It was a Christmas present for my great grand daughter and I had to purchase her a pair local, so if the boots ever get here she will have two pair I guess!
I would like a full refund, I am 86 years old and live on a very limited income and really could not afford buying two pair of boots!

Barbara McCoy
6651 Rexford dr
riverside, ca 92504
[protected]

A lot of mis-information with this company...I ordered a few evening dresses, at the beginning of December with expedited shipping. I did not find out until days later (passed the 24 refund period) that the order was not shipping until 12/30. I expressed to Light in The Box that this was too late and that if they had told me, at the time of ordering I would not have completed the order. I asked for a refund, but, was advised that they were sticking to the 50% policy. I was so upset at losing ALL this money for something that I had no control over. I them agreed to cancel the order and woke up this morning to see the order has SHIPPED! I think I deserve a full refund after this

I ordered 3 wigs from them.1 was the wrong wig, the other wig didnt fit, the other was okay.i filed a dispute with paypal they told me to return it to the nevada location.their employee signed for it and wrote a partial address but wouldnt acknowledge receipt of the item.lightinthebox ignored paypal dispute and never replied to it.the postal carrier forgot to change his zipcode for the scanner so when you track it; it looks like it was delivered to the wrong zip code.the postal service sent a letter acknowledging their mistake and that it was delivered to the right place.paypal denied my claim because they say they only use online tracking.i have put a complaint on consumer affairs and filed a complaint with the ftc. Lets file a class action lawsuit against lightinthebox.they are trying to pretend like they can't understand my consumer affairs complaint.i have provided pictures and proof that they have the merchandise back but they still refuse to refund me.the company is a scam.they sell bad products and refuse to take it back and ignore paypal claims.

lets file a class action lawsuit.they have a reno nevada location that takes returns so they can be sued here in the u.s.contact me at [protected]@gmail.com if you want to be a part of the lawsuit.view my complaint on consumeraffairs.com its shows Niya Placentia, Ca. December 16, 2018 pictures and proof included.

I ordered a dress on Nov 29 and the payment was taken out of my account and now they are telling me I have no account with they and I have not received the dress. I can not get in touch with them I have tried costumer servies can not get though to them. I do believe that they scam people. They need to at least give a number to let people contact them.

Arif Ahmadov
Card details:
[protected]
Yesterday there was unauthorized cash taken from my debet card and purchased on your site
at 14:48 - 164.86 Euro - Authorization code 509222, Pay Pal order [protected]
at 14:57 - 185.32 Euro - Authorization code 509223
at 15:02 - 65.52 Euro - Authorization code 509224

I did not Authorized non of this items, so you are kindly requested to assist in processing reimbursement on these transactions.

I paid the insurance on my 127€ delivery to not encounter more charges. Then when my package arrived I had to pay a further 40€. The insurance assured me I would be refunded this money (I have photos to prove all) when I emailed the first time they offered me 50% back, I have continued with a further 28 tickets and now they are saying I didn't gave the insurance they are not paying me a penny and closed everything down. I am furious, not to mention one item is faulty but I have read online people send back there item and get nothing in return. This has to be stopped I feel scammed.

I ordered items from this company and before the items were shipped I had to cancel. I had confirmation from them that my refund would be returned and now a month later no refund and I am unable to pull up my information on the website like it never existed. I am very unhappy with this company. Definitely a SCAM! Save yourself the trouble and in my case $$72 and DO NOT ORDER FOM THEM!

8 months ago I rejected 4-5 packages because one of the outfits I got didn't fit and the rest I knew would not fit. So I turned them away at the door. For the last 8 months I have been chasing up the refund and all they keep saying is they haven't recieved it yet and it's quite a lot of money to me that they owe and there is no way it takes over 8months for dhl to give it back and it's really upsetting me because I am not getting the help I need. They keep saying something about a return of exchange ticket but I can't find it anywhere.

I purchased shoes for my son, the company shows no record of the transaction, gives no phone number to resolve the issue but shows that you have received payment in PayPal. Buyer beware do not order from this company, they are clearly a very well designed scam! The company gives no way of contacting them at all if your order for what ever reason does not show up.

Iorder no [protected], we ordered a chandelier and paid 79 USD for shipping and charges for chandelier.
However till date I have not received my chandler.this is the second time I have complained to you, last in June 2018. Tracking no [protected]. Before gati to send it to me, light in the box has contacted them and asked them not to send me the parcel. Also gati has given us a I'd of return to sender [protected]
However, your system said gati logistics returned the parcel. Gati has confirmed to me that you, the sender asked for it back. Gati logistics is a reputed company in India.
Kindly let me know what is happening. This is extremely unprofessional.
Mrs Pittie.

I ordered a dress on your website, and you promised that the dress would arrive in Israel within four days. The dress arrived after a month waiting for customs. Here I will note that I ordered the dress especially for my sister's wedding, of course I bought a different dress unfortunately and I was very disappointed. in the radar they asked me by phone at customs if I wanted to pay for the dress to be sent. Of course I refused because I no longer needed the dress. I will ask for a full refund of the NIS 400 dress.
Here is the order details: mstercard x-2638 '
paypal lightinboxl on your cart statement.
ship to: sarit levy
transaction id: 5R858951CE261492B
Thank you very much Sarit Levy

I have ordered 14 items from this company and 9 of the clothing items are too small and the boots Buckle is broken. I have tried to get a response by email or have someone contact me to resolve the issue . I wanted to exchange the items for larger sizes and exchange the boots it has been a month and it's been an impossible task to get this company to exchange or give me a refund the information online phone number is a non-working number when you email the company they refer you to the ticket over and over again when no resolve... I am frustrated the customer service with this company is very unpleasant and very unprofessional .I refuse to take a loss on the items I purchased . I will be looking into reporting them and making it known not to do any business with this company. Very poor customer service!

Hi
first thiong i'm french so my english may not be well. I order on july 12 2018, this :
Order Number: [protected]. i wrote you more than times ( your customer service is deleting even the number of message i have send you) BIG SHAME.
Anyway i never received my order . This was my delivey tracking number HKAST51830495Z85IX . And the shipper Postal (DHL eCommerce) and you started to write me from was July 14, 2018 remind me that my order will do only 5 - 8 business days . You never know were was my order i have send you a lot of message : i investigate rhen i hear that my order was at the airport and you bought the less shippemnt teh smallest so they are not ready yet to send me my order . i send you a message telling you that with prrof of the payment direct debit you did . I told you that i'm a radio station a regional one so i need my order to start doing live. i received wrong message inappropriate because you told me the last month that you still investigated . i have send more than 10 messages but NEVER YOU DID KNOW WHAT WAS GOING ON . until this october 8 where ur telling me that i havre to pay again shipment if i still need my order or you will take half of the monney i pay if you have to refund me. this was the 2 tracking link : Lien
17track : https://dhlecommerce.asia/track/Track?ref=HKAST51830495Z85IX
Lien officiel de la société logistique : http://webtrack.dhlglobalmail.com/

now what can you tell me ?

Ticket [protected]

light in the box received the blouse I returned but is refusing to return the amount back they keep saying it is refunded but when and where to which account, nothing is in my account
pl help get by money 1202Rs

[name removed]
From: Customer service October 01, 2018 10:42 PM
Dear Ms [name removed],

Please be assured, that we are hear to help.

As soon as our finance department gets back to us we will inform you right away.

In the mean time we would like to ask you to check your LITB Account again and see if the refund amount is already shown.

We thank you for your understanding in this matter.

Sincerely,
Michael
LightInTheBox Customer Service
From: [name removed] September 30, 2018 09:53 AM
As I said I don't want u corresponding please have Roma mail me as she was the one corresponding that I would get my refund. Stop cheating

From: Customer service September 28, 2018 10:33 AM
Dear Customer,

We'd like to help, we will contact the corresponding department to solve this problem. It may take 1-3 working days to get a response. We will inform you the moment we receive an update.

We thank you for your understanding in this matter.

Sincerely,
Michael

From: [name removed] September 28, 2018 10:27 AM
If it's yr finance Dept had provided u this then please check with them else get me a supervisor who can ans my q. And I want to correspond with Roma nnot u
From: Customer service September 28, 2018 10:26 AM
Dear Ms [name removed],

Unfortunately, that is all the finance department provided us with.

Sincerely,
Michael
From: [name removed] September 28, 2018 10:24 AM
Can you let me know which pyt mode as there is no credit or rewards
September 28, 2018 10:18 AM From: Customer service
Dear Ms [name removed],

the finance department already got back to us with the refund proof:

Please see the following link: https://www.lightinthebox.com/download/0ba1d789-72d4-4411-9596-2ce60f12e9ab

Sincerely,
Michael
LightInTheBox Customer Service

From: Customer service September 27, 2018 10:02 PM
Dear Customer,

We'd like to help, we will contact the corresponding department to solve this problem. It may take 1-3 working days to get a response. We will inform you the moment we receive an update.

We thank you for your understanding in this matter.

Sincerely,
Michael
LightInTheBox Customer Servicd

From: [name removed] September 27, 2018 10:25 AM
Dear Roma /Michael
Please have yr supervisor get back to me wrt my refund
Michael please note I returned the top u gave me refund only for postage and not for top as promised. If u are saying I got the refund which I haven't there is no credit on website or My account where is the credit? Show me proof. stop doing a copy paste solution. I am going to
Take legal action if I don't get my money by next week
Additional Information
where is my refund. please give me proof I will file a legal complaint if I do not hear from you August 28, 2018 09:26 PM From: Customer service Where is the refund of 1201.68 From: Customer service Dear customer, Once we recieve the return package we will arrange the refund of INR 1201.68+ return postage. There are no conditions to the refund. The return package should be returned and the refund will be arranged. Sincerely, Roma LightInTheBox Customer Service August 29, 2018 05:12 AM From: Customer service Dear [name removed], Yes, we refunded you what we receuived from you directly. For extra refund sich as postage refund, we can only refund it via Paypal. Sincerely LightInTheBox Customer Service
From: Customer service September 25, 2018 09:49 PM
Dear Customer,

Just to be clear, please check your LITB account with us and follow the instructions provided already.

Thank you for your understanding and support.

Sincerely,
Michael
LightInTheBox Customer Service"

From: [name removed] September 25, 2018 02:00 AM
there is no refund
where is the proof, stop cheating, I want my refun

From: Customer service September 19, 2018 10:19 PM
Dear Customer,

according to our system the refund of 1201.68 has been processed already.

The refund was be credited to your account on our website. It normally takes 1-2 business days to complete the refund transaction. Please check it at a later time at the link below:
https://www.lightinthebox.com/index.php?main_page=store_credit
From: [name removed] September 19, 2018 08:56 PM
Are u guys blind.pl read my message I'm not referring to the postage..I'm referring to the refund of 1201.68 for the top returned. Where is that refund as promised by Roma
From: Customer service Dear customer, Once we recieve the return package we will arrange the refund of INR 1201.68+ return postage. There are no conditions to the refund. The return package should be returned and the refund will be arranged. Sincerely, Roma

From: Customer service August 28, 2018 09:26 PM
Where is the refund of 1201.68

From: Customer service Dear customer, Once we recieve the return package we will arrange the refund of INR 1201.68+ return postage. There are no conditions to the refund. The return package should be returned and the refund will be arranged. Sincerely, Roma LightInTheBox Customer Service
From: [name removed] August 22, 2018 09:26 AM
It is 1202 plus return charges of 250

From: Customer service August 17, 2018 05:30 AM
Subject: Contact Customer
Issue details:
Return parcel arrived
Additional Information:
Dear Customer,

Please be kindly informed that we have received your returned package and we really appreciate your kind cooperation very much. Based on our agreement, we will arrange the refund 1201.68 INR for you now.

Thank you for your kind support again. We look forward to serving you in the near future.

Sincerely
CustomerService
LightInTheBox Customer Service

From: Customer service July 13, 2018 04:07 PM
Dear customer,

Once we recieve the return package we will arrange the refund of INR 1201.68+ return postage.
There are no conditions to the refund. The return package should be returned and the refund will be arranged.

Sincerely,
Roma
LightInTheBox Customer Service

From: [name removed] July 12, 2018 07:15 PM
Pl ensure my refund does not have a condition. I have to buy certain amount to use the 1202+250. PL transfer amt to my account else credit wo condition of min spend
Regards
Debika
From: Customer service July 12, 2018 04:54 PM
Dear customer,

Once we receive the return package we will arrange the refund for you.

Sincerely,
Roma
LightInTheBox Customer Service

From: [name removed] July 12, 2018 03:05 AM From: [name removed]
hi
please see the confirmation from the post, sent the blouse back today . please refund my money and shipping charges
Capture.JPG

From: Customer service July 05, 2018 05:15 PM
Dear Customer,

Thank you for your message.

We apologize that you have received a product that does not meet any quality assurance standard and for any inconvenience this may have caused. We will contact our supplier to improve the product quality.

Please return the item you mentioned. We will arrange the refund of 1201.57 INR + RETURN POSTAGE once we have received your returned package.Please provide us with a picuture of the return receipt.

Please note that RMA code will be send to you in 24 hours. If you can't find RMA code through APP or mobile webpage login, please log in via computer and you will see RMA code response.

Attention: please WRITE DOWN THE ORDER NUMBER and the RMA Code in the Return Form, otherwise we are unable to identify the owner of the package nor can we process your refund. The Return Form can be downloaded using the link below:

Return address and download link:
Shenzhen Warehouse: https://www.lightinthebox.com/download/be7ae0bd-ed90-4981-a7e8-3d8c6f23684e

The ORDER NUMBER is [protected]

For electronics products, please remove all password or personal information, and put all original accessories in package.

Once we receive and identify your return package we will investigate it to make sure it is undamaged and in unused condition. Afterwards we will send a confirmation email and process the refund or replacement based on our original agreement.

If you still have any questions, please do not hesitate to contact us.

Sincerely,
Roma
LightInTheBox Customer Service

From: Customer service July 04, 2018 02:41 PM
Dear customer,

We apologize for the inconvenience this may have caused you. We will take full responsibility in this case and will offer you the following solutions:
1. Keep the product for 20% rewards or refund of the item price. The rewards can be used at your next purchase
2. Return the product to us for a replacement.
3. Return the product to us for a refund.

For the return of the product for the replacement and refund we will refund you the return postage.
Please note: We DO NOT arrange pick-ups

We are looking forward to hearing from you.

Sincerely,
Roma
Customer Service

From: [name removed] July 04, 2018 12:11 AM
please see stains marked in red on the top. this is not acceptable. pl refund my money and shipping
From: Customer service June 30, 2018 11:25 AM
Dear Customer,

We are really sorry that the item doesn't meet your satisfaction. We will take full responsibility for it and will arrange return or replacement for you. The product would be quality tested before shipment. In this case, the product should be in good condition when it is shipped out.

To find out what caused the problem and avoid the same problem happens again, it's highly appreciated if you could provide us photos to show the problem so that we can contact our related department for further improvement.

It's appreciated you could send the pictures as attachment once you reply this ticket. Please note photos can't be attached through mobile app, please visit and reply the tickets by your computer.
Thank you for your kind cooperation in advance.

We are looking forward to hearing from you.

Sincerely,
Roma
MiniInTheBox Customer Service

Ticket ID: [protected]
Order Number: [protected] View Order Details

Order Date: June 21, 2018

Women's Blouse - Solid Colored Mesh / Bodycon / Summer
June 29, 2018 07:32 PM From: [name removed]
Subject: Return or Exchange
Qty: 1
Reason: Product has quality issues
Request: Return
Product(s) Status: Intact Packaging/Tag(s)
Issue details:
Product has quality issues
Additional Information:
This has stains on it PL refund my money or exchange it

I received my order on time but the bag was a very different colour to the photo on the website. This is now the third day of contacting them asking how to return the bag. They still have not advised how or where to return to and have offered me a "rewards" credit of half the value of the bag itself! Wish I had read the reviews first. Never again!

I thought I ordered 2 pair of curtains online. I went through the entire process including giving my credit card details. I waited for an email confirmation and did not receive one. I then checked my bank and its shows a payment of $109.21 AU on the date and time i placed the order. I want to know where my order confirmation is as its showing up i have no orders on my account on the Light in the box website. I am beyond frustrated and need a response ASAP.