Lincare Holdings
Reviews and Complaints

Want to report workplace bullying and harassment from CSR in the albany, ga location. Kathy Jolly is the CSR who has done this to me for one year and 2 months. I have notified my center manager and it has only gotten Worse. I have been told by several Lincare emoyees not to even go to corporate regarding this because this would only come down on me in the end. But I have turned in my two weeks notice and moving because of this situation with this employee. There has been considerable issues with her, but she us buddies with the manager so nothing gets done to stop the bullying and harassment. Today, I now have emails from her on Lincare email where she is doung this. I have always remained cordial and professional thru all of this. But she does this to everyone who works at our location, and she is allowed to and is never told otherwise. With the cussing, harassment, bullying daily, I have sought another position just to not have to be treated badly by her. I have gone home crying for months because of the treatment by her. I am leaving, but she has run other people off in the past as well, and it is going to continue to happen while she is there.

Dealing with these people had been one of the worst customer service experiences of my life. As a collective, they're rude, unprofessional, ignorant, and insulting. I had to contact them about a missing order which they claim was delivered but in fact was not. I have a home security system that among other things utilizes cameras, there are yard signs advertising video surveillance along with the general security system. All I wanted was a replacement order to be sent out in a timely manner, and I what I got instead was nothing but bad attitudes, lies, and people telling me that I was wrong. I've got severe OSA and this is a serious health concern for me that is important to me, but obviously not these people. I'm a former Quality management professional who's worked in tech for companies like IBM and have extensive customer service experience and can say this company is an example of what not to do or how to treat people. Go elsewhere if you can, we all deserve better than these people.

Regarding a service provided in Grants, NM I was billed for in May of 2016 a total of 370.57 and thought I had no insurance after April so I paid on bill when I could after losing employment. I did have the bill paid down to a balance of $100.00 by April 2017. Then in September of 2017 I am now once again being billed the full amount of $370.57 for services despite having paid the balance down to $100.00. This inaccurate bill comes from PO Box 105760, Atlanta, GA 30348.

Customer Service at the Willowbrook office is HORRIBLE! Tuesday is my regular delivery day and the driver always calls the morning of. When he called I told him that I had a doctors appointment at 1:00 and I was leaving at 12:00. Received a message stating that he was on his way at 12:45. Wednesday I called the office and explained what had happened. They said that they would contact a drive and he would let you know when he was coming that day. Thursday I called the office, again, and told them that the drive did not call. She again told me that she would contact a drive or I could pick the oxygen up myself. I told her that I needed the oxygen before I go out of town on Friday afternoon. I also explained to her that I am paying for the delivery and if I didn't get I could end up in the emergency room. She really didn't care what happened to me. This is not the first time that I have had problems with this office. How does Lincare stay in business with all of the complaints against them?

I have notified Lincare at least every month for the past 4 months that the concentrator machine that they have brought to my home does not work for me. I have asked that they replace the everflo machine with a Nidex Nuvo lite machine that was provided to me before Lincare took over by Inogen. After 7 months they have done nothing about this except to send me a humidifier to go on the machine which then drowns me.
Also they were to supply me with a carry on mini condenser machine which has never been brought to my home.
I am in the processes of highering an attorney to sue Lincare for not confiding in there contract to Medicare and their patients. I am receiving a bill from Inogen for $3500 for the machines that they provided me for 5 years with excellent service. Because these machine have not be returned because Lincare has not provided me with service that will meet my needs.

2 weeks ago on January 22, 2018, my pulmonologist order an increase in my oxygen from 5 to 8 liters per minute. This requires a different oxygen concentrator as the current one only goes up to 5. I went to my local Lincare office to get more oxygen tanks and to talk to someone about when I can expect to receive the new concentrator as I am struggling to get enough air on 5 liters per minute and really need the 8.

I talked to Jason, I think the manager, and he assured me I would receive my new equipment very soon and everything was in order. That was 2 weeks ago.

I called the Lincare office yesterday and was told that they could find nothing in my record about the new order. I was speaking to a man and asked if I was talking to Jason and was told that Jason no longer works there. The man told me he would look into my case and "call me back in an hour", which of course never happened.

This is totally unacceptable from a patient point of view and extremely negligent from a business point of view.

My husband and I will be talking to our Lincare office tomorrow, February 5th (today is a Sunday) and we expect this matter to be rectified as soon as possible.

What can you do on your end to get me this new concentrator ASAP? I have had a few bright spots in dealing with Lincare and I have always written to you to commend the nice people we have dealt with along the way, however, we have also received totally unacceptable service and I have written about those incidents too.

I expect to receive this new oxygen concentrator as soon as possible and expect your immediate help with this situation. As a patient of your company who relies on oxygen therapy to live it should be of your utmost concern to see that customers are taken care as expeditiously as possible.

Thank you,
Kathy Lodholz
D/B January 7, 1953.

Justin Bellows- soon to be former customer. I typically write only positive reviews, but this company warrants an exception. Only giving 1 star because I cannot give zero. Took untold hours of a my personal time over a period of 2.5 months to place and (I hope receive) a simple order. The missteps and lack of follow-up throughout this ordeal represent the absolute worst "customer service" I hope to ever experience.
Began 10/25. As yet unresolved. Talk to your own people if you want details. I have wasted enough time with your company.

We have high deductible insurance so we pay 100% until we meet deductible.
Sadly we usually meet maximum out of pocket around August or earlier. That is when their mistake happens. We do not need to pay anything but they keep sending bills. We call over and over and they said they would take care of it. But guess what? We get bill again. We have been using them for over 5 years. Every year without fail they make same mistake over and over again.
I just called them for the 5th time about the same bill
We are tired and sick of their incompetence.

Time to change to different provider.

My mother has advanced COPD and cannot live at home without an oxygen concentrator machine.

Lincare has provided my mother with an oxygen concentrator since 2008.

Recently, Lincare replaced her OLD RELIABLE machine with a NEW DEFECTIVE machine.

I had to send my mother to the hospital because the Lincare machine stopped providing oxygen.

When I called the LOCAL Lincare office in Harrison, Arkansas, the customer representative Sara was TOTALLY INDIFFERENT to my mother's plight.

SARA told me that Lincare provided a BRAND NEW machine...and if we were not happy with the new machine, my mother might be 'happier working with a different company!'

LINCARE RESOLVES CUSTOMER COMPLAINTS BY FIRING THE CUSTOMER!
Horrible terrible company...get medical equipment from somewhere else.

After wearing my CPAP almost every night for 14 months, I needed a new nasal mask set up. I ordered it, a N10 nasal mask kit and received the incorrect supplies, N20. I returned the incorrect supplies, and reordered a new nasal mask (N10) set up. I received a loose bunch of parts, to be assembled like tinker toys. So, I have not been able to wear my CPAP for 6 months now because Lincare supply center is unable to send me what I order and pay for correctly. My insurance paid their 80% immediately, and I have only been paying $10.00 a month on my 20% portion, even though I have never received what I ordered in order to actually wear my CPAP ever again, and now they threaten to send me to collections for the remainder of my 20%. What a useless supply center lincare holdings has. No customer service at all, but, boy, do they send out their bills! It is all about the money, not customer care!

Just look how many bad reviews are written about this company and just a few positive ones. Isn't a sign for us to stay away from them?
Unfortunately, I wasn't so quick-witted when I was dealing with them because what I had to do is just to look through all of the complaints. Oh well.
Don't be like me. Their customer service is terrible and full of incompetent employees that should be fired immediately. Counting that many of their customers are senior people, I would really think of changing the staff.

We were switching to Lincare (Austin TX) because my mom was moving to live with my brother. Prior to her move I provided Lincare with all my mother's tests from her current provider and these were recent tests because she just began needing oxygen. Despite all my phone calls they just kept telling me they're getting to it. The concentrator she had to fly with wasn't giving my mom the constant flow she required. The day I finally called and got demanding and telling them I needed something that day - we would pick it up or buy an 02 tank somewhere - was the day my mom passed away. She had some respiratory distress in the morning, but had calmed down. I don't know if her heart gave because of the stress but I will never forgive them for dismissing me and giving excuses. Needing oxygen is a non negotiable item. Yes, there was the Thanksgiving holiday, but for a week and a half I couldn't get anything more than "we're working on it or we'll look into that and get back to you". Twice they told me they would get back to me, but never called. My husband also needs infusions bi-weekly and Lincare is in charge of that. We will be looking for another provider.

I've had numerous problems with this company regarding supplies and oxygen. I've also had problems reaching someone at their local office on more than one occasion. I have addressed the issues locally with customer service, however the branch manager will not return my calls. I've been trying to talk to him for 3 months! I've made complaint with the ICare team with no resolution. I have asked for contact information for a person at the corporate level only to denied the information. Something has to be done regarding this company. I found this thread with 13 pages of complaints. No wonder Lincare has a ICare team just to handle complaints. Its the only way they make an effort to appease patients. As I read through this thread and someone has similar issues being unable to make complaint be heard, I noticed the best way to do that is talk to the company that provides their accredidation (CHAP). I highly recommend you reach out to them to place your complaints. With enough complaints, maybe this company can be helped or ceased from doing business. http://www.chapinc.org/contact-us.aspx/

I was diagnosed with sleep apnea several years ago. I was put on a bi-pap at that time. a couple of years ago my machine started quitting in the middle of the night. I would wake immediately out of breath. on checking with my insurance, I was due a new machine. The laws concerning bi-pap equipment had changed. I was told I needed a copy of the original order to get a new machine. On calling where my original study was done, I was informed that they had no record of the order and that the company who supplied the equipment was no longer in business or had changed owners. I explained this to my doctor and he stated that the only recourse was to have another study. This was approximately 2 years after my bipap started acting up. I agreed to get another study done. The doctor was informed that I was on a bi-pap. I informed the medical staff at the study that I had bi-pap. After the study was done, I was informed that they had done the wrong study and I still could not get a new bipap. I was working at the time and after much discussion my doctor ordered the take home study in order to get a new bipap. The test did not go well only got a couple of hours sleep. The results were sent to lincare for the equipment. On arriving to get my equipment, I was told that a Cpap been ordered for me. I was concerned and I told the sales person about my concerns of using a cpap when I had such good results with the bilap. I was told to try it. After 2 months of use, I was feeling as sleepy as I had before the bipap.I decided to go back to the malfunctioning bipap. I spoke with the manager of the morristown store and she said to return the unit and I would not be billed for the machine. I am sure my insurance had already paid their share of the equipment. I then returned the equipment. After a couple of months, I started getting bills from lincare for approximately 580 dollars. I called the manager of lincare in morristown, tn. After speaking with her, she said she would contact billing and s see what the problem was. She also said at that time that she could sell me a burlap for about 425 dollars if purchased without insurance. Later in the week she called me back and said there was nothing she could do. At that time I notified her that I would not pay for a machine that I wad not even using. Later I started getting bills with threats of running my credit and turning it over. to a collection agency. As far as I can tell, my credit has been damaged. I am in the process of getting my credit report. If they have done this I will bring it to court.

I wonder why they are still operating. This company is so awful, it's really strange they haven't shut down yet.
It's all because of their careless treatment and attitude they show to almost every customer.
I have read a lot of reviews and I regret mine will be the next one.
Sorry, Lincare, but the experience I had was far from the positive one. Your customer service was very rude to me and I should tell everyone about it. Unfortunately, this was not the first time when I talked to obnoxious representatives, but it was the last time for sure.

Client account number [protected] location code [protected] My mother due to low oxygen saturation values required a concentrator to maintain her levels above 90%. At first only daytime oxygen was required, but with four hospitalizations since May3, 2017 she now must use it on a 24- hour basis. Her health limits her to home health care nurse visits who keeps her PCP fully informed.Her only method of transport outside the home is by ambulance only. Lincare of Terre Haute, In., out of the blue announced last Friday 11-10-2017. that; they were coming out to pick-up her concentrator because she has not had a sleep study. They were nasty to her PCP staff and myself (daughter-caregiver). They were told that she would possibly have respiratory distress or even have a cardiac event resulting in death without oxygen supplementation. THEY DID NOT CARE! I (daughter) told them they could not have the unit until I replaced her unit with a new provider. Mom's insurance is Medicare and Federal Blue Cross/BlueShield . No reason was given for their actions. Also the first concentrator that was delivered did not work, her oxygen % was not improving, and when I insisted he check the % output--IT DID NOT WORK! It was then he exchanged it for a new unit. This matter is needs immediate attention or Patient negligence charges will be filled against this company. The office staff of Joanne and I believe Jessica resulted in using profanity and very unbusiness-like behavier. I am shocked and disappointed. Sincerely Mary Long. [protected]. Please call me

I have been a lincare customer for some time and at the initial reception of the program with lincare my wife was getting ok service and products seemed to be good. But within the last 18 months the service is terrible and the concentrators are needing to be changed out almost on a monthly basis which is the only time we are able to get a lincare person out to the house to bring spare oxygen or to service the concentrator. We have on many cases for about a year and a half had to go to the lincare office to pick up the needed bottles only to find them almost empty of oxygen yet we ar4e charged for a full bottle. I have spoken to the sales representative several times about the issues and spoken to many different personnel in the office since they seem to change on a weekly basis about this issue.
Since I myself have recently been hospitalized it has been harder and harder to pick up the bottle of oxygen and take the concentrator in for service. I am going to seek other companies not because of the products but because I CANT GET ANY HELP WITH THE MOUNTING BILLS FROM LINCARE FOR SERVICES, I DONT, , DONT GET. I don't mind leaving my info: Tony Giebler, [protected], PO box 91 Hartsel Colorado. Home phone [protected]

I have been on Lincare Service for well over a year now. I have COPD and use an Oxygen concentrator and portabe Oxygen when I ambulate. I am a "snowbird" and spend 6 months here in Florida and 6 months in my home ouside of Buffalo NY.

I was originally set up in my Florida home in June 2016 and in October went back to my Buffalo home and was set up by Lincare there as well.

Upon my return to my Florida home I called my cutomer service (Lincare) October 20th 2016 to inform them of the date (10/22) that I would be going back to my Florida home and asked them to make arrangements to have my Oxygen set up there with there local Florida office. They said they could not do that for me and that I would have to call the local Lincare office once I got back home to Florida to make arrangemnts to have them re-deliver my oxygen set up. I offered to bring my Oxygen equipment with me as my son drives me back and forth but they would notallow that either.

So I called the local Lincare office on October 23rd and spoke to a cutomer service rep. The only information she would take was my phone number and said she would have someone call me back to make arrangements to have my oxygen delivered and set up. I waited 4 days and never recieved a call from them so I had my son David call again for me. He called on the Oct 27th and spoke to a cutoner service female and she told him the same thing...that someone would call back to get information and set me up. It is NOW October 31st and Istill have NO OXYGEN for my use! I have COPD and my oxygen saturations are in the 80's. I am not only going to report this to my doctor but also to medicare as this company apparently does not feel the need to provide good or even decent service because they have the medicare contract and no competition.

I am appalled by their horrible service and lack of caring about their patients.

My name is Constance Verity

I called my local Lincare office [protected], to see what I needed from my DR to buy a new CPAP. Mine could no longer be repaired. They said I needed an order from my DR. I called my DR and asked if they would send an order for me. They obliged. I called Lincare and they said they never received it, but, if I could have them send it again, they would let me know once it was received.. I called my DR again to see if they would resend it. They obliged again. About a week and a half later, I called Lincare to see if they had received. They said " Yes, but it was missing the pressure settings. can you call and tell them to include the pressure settings on the order?". I called my DR, and they obliged again. That was on October 13, 2017, it was received by Lincare then also. I called Lincare on October 26, 2017, to see if they had received it. I was told at that time, by a man who worked at that office, " Yes, we have the info, but we are waiting on a pre-approval from Anthem. It can take up to a month, but you can call them to speed up the process if you would like.". I called Anthem and asked about the pre-approval, Anthem had no record of it. I called Lincare back and was transferred to an answering service, and was told they would call me back. Colleen called and said "They needed my ID number from my insurance card. They were not waiting on Anthem it was their insurance they were waiting on.". I said " Why was I told it was Anthem you were waiting on?". She said "The person who told you that does not do my job.". I said " Well, he did then! I have been trying to get a new CPAP machine fro about 2 months!". She said in a snarky tone " It's your DR fault!". I asked " What does you needing an ID number for 2 weeks, and not calling me, have to do with my DR?". I'm at a point where, I will not deal with that nasty employee. I just want my CPAP machine! Fire Colleen! To this date, I still do not have it!

On October 16th, after being put on hold for 20 minutes, I left a message for Marilyn, in the W. Cola., SC to call me to request supplies as I was told to do every month. She did not return my call so I called again and after another long hold the following day I contacted her. She said she didn't receive the message. I ask about my prior month supplies and why I hadn't received them, she said they were sent. I received the supplies two days later. I ask about the long hold times and failure to returned calls. She said there was nothing she could do. I ask who the manager was. She said Andy. I ask to speak with him. She put me on hold and came back and said he'd call back. I've never heard from Andy or anyone else. After my first visit I knew the office would be a problem. I specially ask what the charges would be, and I was told they couldn't discuss that. I was also told that my CPAP machine would be monitored and I better use it every night or it would be taken. Very condescending. I've looked and looked and finally found this site to file this complaint. This company doesn't provide access to management very well so customers can be address issues quickly and resolved. I will be filing complaints to my insurance company, doctors office and the health care center. Thank you.