Lincare Holdings review: Unable to provide necessary equipment

My name is Debbie Mitchell. I am the caretaker for my mom, Marillys LaRue. We receive oxygen supplies from Lincare, Lake Havasu City (LHC), In November of 2022, I began asking what I needed to get my mom a portable concentrator (POC) and was informed of the prerequisites. I subsequently made dr appointments and obtained the required documentation (presription, doctor's notes, etc). This documentation was sent to the LHC Lincare office in January, 2023. From that point I began following up about my mom receiving the POC - I was given various excuses (e.g., there was an error in the submission, they will reach out to the POC dept. and check on it, etc). I was always made promises that they would check on and call me back.

I made repeated requests for contact information for whatever department I could contact to check the status or move the process along. I was told my the LHC reps that they did not have any phone numbers for the POC department or any other departments and that all contact was made via email and they could not give me the email address.

In December, 2023 after trying to get my mom a POC for 11 months, I located the contact number for the 'We Care' team at Lincare and began calling them. I spoke to Yenesie on Dec. 19, 2023, explained the situation and she looked up my mom's case and informed me that our local Lincare was 'on suspension' and they should have referred me to the 'We Care' team from the beginning. I was never informed by anyone about the We Care team and found it on my own. She then told me that I should be receiving a tracking number within 5 business days (maybe a little later due to the holiday). I thought I had finally succeeded in improving my mom's quality of life!

Alas, that didn't happen. No tracking number, no POC, nothing. After Christmas I began calling again - I have made no less than 10 phone calls since then (spoke to Robin, Josh, Chris, Kadedra, Barb and Rashandra) - please forgive my spelling if I misspelled some names.

Rashandra is my most recent contact, and in my opinion, made the most effort to try and assist me. She has told me that Karen Peace would be contacting me - didn't happen. As of today (1/22/24), Tracy Tremble is supposed to be contacting me.

I feel I have been more than reasonable and more than patient. If I don't hear back from Ms. Tremble and the issue isn't resolved by the end of this week, I will simply cancel our services with Lincare and go with Inogen. Please don't misunderstand - I'm not making a threat - I know my mom's little account is not what lines your pocketbooks; I just wanted to inform you of the complete lack of customer service.