Liquor Control Board of Ontario [LCBO]
Reviews and Complaints

Today October 21 /17 is the 2nd time I’ve been over charged for a purchase at the Cedarbrae Mall location. The first time I didn’t catch it until the following week when I checked the receipt to see what I had paid and found a charge for a bottle I didn’t buy.
Today I bought a bottle of bailey’s 1.14 lt paid $57.90 got home thinking that was expensive checking the receipt and again I was charged for a bottle of rum I didn’t purchase. Both times was with a lady named Beth by her name tag. I shop at this location weekly and I’m wondering if they are trying to make up losses by over charging good people

I went to the LCBO in Ajax, Ontario on Bayly street on [protected] between 5 and 530. I had my ID ready in a plastic wallet protecter on the counter for the service rep, as the sign requests. My hands were full otherwise with change and things. I have never beed asked this before by an LCBO but I was asked to remove it from the plastic sleeve, I understand it's probably a rule and I just havent been ased before. As I had my hands full I droped the change on the steel counter to remove my ID. I never said a word but the two service reps behind the counter, One was a tall black lady and the other a pregnant bright blonde white lady started ridiculing me for dropping the change. Saying "oh sorry did we ruin your day or something" and "no need to freak out", "calm down" I felt as though I was being bullied. The black lady TOOK MY CASH WITHOUT ME GIVING IT TOO HER! After they took turns making fun of me I had to say something. I said "are you serious I didnt even say anyyhing and you two are ridiculing me" at this point things got heated and profanitys were said on BOTH sides. Including "do u kiss your mother with that mouth" said the blonde. I cant belive that their first reaction to me dropping change was to start making fun of me. I felt bullied by your staff. I produced my ID without saying a word and was completely harrassed for doing so. If nothing is done i feel it would be reasonable for me to take this further Through other forms of social media. I would like to be contacted and I feel a apology from the store is in order.

On Friday August 25th at 8:00 pm on my way back home I went to the LCBO located at Dorval and QEW in Oakville and got some wine and other products. I paid normally and get into my car, parked just in front of the store, to go home.

Few minutes later I got a phone call from my son asking me if I went to the LCBO at Dorval. I said yes. Why? Here are 2 police officers asking for you.

When I got home the police officers asked me if I knew why they where there. I responded that I have no Idea. They told me that they got a call from the LCBO indicating that I was drunk. The police officers immediately realized that I wasn't intoxicated or have consumed any alcohol and left.

On Saturday August 26th I went to the same LCBO store looking to talk to the manager and find out what happened. After talking with one of the employees and explaining why I wanted to talk with him/her I was told that the store manager wasn't there and would not be for the following week. On addition, that a new manager was coming to the store after a week.

I would like to have a apology from LCBO for this false judgement and for embarrassing me with my neighbours when they saw the police.

I am very respectful of the laws and whenever I drink I do it at home only and never go outside after drinking.

I understand that if some appears to be intoxicated the LCBO can refuse selling their products to that person. Appropriate judgement must be applied to avoid this kind of situations where someone get wrongly judged.

On August 15 2017 I quickly ran to purchase a 100 dollar gift card. I met up at the cash with friends who was at the cashier purchasing 700 dollars or more alcohol. When asked by the cashier if they had air miles I quickly gave my maycourt palliative air card charity card. I don't collect air miles and neither did my friends but we do support the charity via the air miles charity card. As it turns out the cashier refused to take the fundraising air mile card saying it wasn't his but they are no names on these cards. How could LCBO refused to allow these valuable points that could benefit such a chairity be denied. When I explained the reasoning behind the card the cashier said "you can tell me the history but I'm still not going to put it through". How dare he? This is not the Canadian way LCBO. None of us were benefiting from these points only the charity. Let's hope one day one of us won't need palliative care.

The cashier was Alexander at your HaZeldeen location in Stittsville.

Linda Quarrington
[protected]

Dear Sir

As you can see below this order was placed in April 2017. The order never reached my son for his birthday. I contacted customer service, who suggested that they liaise with my son Isa Hajee at [protected]@gmail.com. This liaison has been going on for months! No product, no refund nothing! I cannot believe an organisation as large as this ca be incapable of resolving this issue.

In my eyes, as a customer there are several possible options

1. refund the money if you cant do this do not accept orders from overseas!
2. dispatch the product again
3. send gift vouchers or a credit note
4. create a credit in the account to use at a later date
5. send the product to a local LCBO and ask Isa to collect it

As a parent from the UK I only wanted my son to have a lovely birthday. Instead I am out of pocket by $113.52 hard earned dollars at a poor exchange rate, I have a headache dealing with this as does my son, who has been most patient and polite to you, and a sad birthday.

As you can see I am not happy! Please resolve this issue immediately. The options are above!?!?

Kindest regards

Fatima Hajee

From: "[protected]@lcbo.com"
To: [protected]@hotmail.com
Sent: Thursday, 13 April 2017, 20:16
Subject: Your LCBO Order 021777773029867000412179 has shipped

Hello Fatima Hajee,
Thank you for shopping at LCBO.com. This email confirms shipment of Order 021777773029867000412179 to the destination you provided. Your credit card has been charged $113.51. We've included your tracking information below so you may track your order online. Please note it may take 24 hours for your tracking number to return any information. An official receipt will be enclosed with your package. Please retain the official receipt for product returns.
Your order will be sent to:
Ozzy Mohr Hajee
Room 217 wing B Victoria Hall 75 BADER LANE
Kingston, ON K7L3N8
[protected]

Order Number: 021777773029867000412179
Order Date: [protected]:30:58 -0400
Ship Date: 04/13/2017 14:51
Tracking Number: [protected]

Item Description Quantity Ordered Price Extended Price
Macallan 12 Yo Double Cask
LCBO# 479980 | 750 mL 1 $99.95
$0.20 Bottle Deposit $99.95
Shipping: $12.00
Shipping Tax: $1.56
Total: $113.51
Bottle Deposit included in the Total: $0.20

If you have any questions regarding this order, please contact helloLCBO.
Your feedback is important to us! Please let us know how we did so that we can provide the best possible online shopping experience. Complete our brief survey at lcbo.com/ecommsurvey.
This email has been sent to you by the Liquor Control Board of Ontario (LCBO), 55 Lake Shore Blvd E, Toronto, Ontario, Canada M5E 1A4.
This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Bonjour Fatima Hajee,
Merci de faire vos achats à LCBO.com. Ce courriel confirme que votre commande n° 021777773029867000412179 a été expédiée à l’adresse que vous avez indiquée. Un montant de 113, 51 $ a été prélevé sur votre carte de crédit. Vous trouverez ci-dessous les données de repérage qui vous permettront de faire le suivi de votre commande en ligne. Veuillez allouer jusqu’à 24 heures à compter de la réception de ce courriel pour que votre numéro de suivi soit actif. Votre reçu officiel sera inclus dans votre envoi. Veuillez conserver ce reçu officiel en cas de retour de produits.
Adresse d’expédition :
Ozzy Mohr Hajee
Room 217 wing B Victoria Hall 75 BADER LANE
Kingston, ON K7L3N8
[protected]

Numéro de commande : 021777773029867000412179
Date de la commande : [protected]:30:58 -0400
Date d’expédition : 04/13/2017 14:51
Numéro de suivi : [protected]

Description de l’article Quantité commandée Prix Prix calculé
Macallan 12 Yo Double Cask
LCBO# 479980 | 750 mL 1 99, 95 $
0, 20 $ Consigne 99, 95 $
Expédition : 12, 00 $
Taxe d’expédition : 1, 56 $
Total : 113, 51 $
Consigne incluse dans le total : 0, 20 $

Pour tout renseignement concernant cette commande, veuillez communiquer avec alloLCBO.
Votre satisfaction nous tient à cœur. Merci de nous faire connaître votre opinion pour que nous puissions vous offrir une expérience de magasinage en ligne toujours meilleure. Nous vous invitons à remplir notre bref questionnaire au lcbo.com/sondage-achatenligne.
Ce courriel vous a été envoyé par la Régie des alcools de l’Ontario (LCBO), 55, boul. Lakeshore Est, Toronto (Ontario), Canada M5E 1A4.
Ce courriel a été envoyé depuis une adresse qui ne peut recevoir de messages. S’il vous plaît, ne répondez pas à ce message.
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I attended the Fairview Mall location in St. Catharines today at approximately 6:20 PM .

I was third in line and as the first customer finished paying I was looking at an "impulse" item while in line that was within arms.

I simply picked it up looked at it for a few seconds and placed it back on the shelve without leaving the line.

I had a shopping basket with four cans of beer in it hanging from my left forearm.

The cashier was on the customers right side while lining up.

As soon as the first customer left customer #2 moved forward to pay and I started to move forward also .

The "Gentleman" behind me started pushing his way in front of me.

I said to him "excuse me I'm next in line".

He said you stepped out of line.I said" no I did not" I am in line behind the customer that is now paying.

He continued to push up against me .

I stepped around him and placed my 4 cans of beer in front of "Chris" ( for clarification Chris was a male worker) I stated to Chris that I would like to be served please.

Chris said he did not know who was next in line .

The "Gentleman" who was slurring and smelt of alcohol started raising his voice to me and calling me a "[censor]" .

I made direst eye contact with Chris while hoping that the "gentleman" would make direct physical contact with me which he did not. :(

I ask him to please give me some space as he was crowding me at the POP.

He called me names again in a loud voice .

I told him that he needs to back off and I stated out loud that he is clearly intoxicated .

How did I know that he was clearly intoxicated?
1. I have my Smart Serve
2. I'm a Mental Health and Addiction's Worker who deals with client that are intoxicated daily.

He waved his hands around in the air while rolling his eyes around and yelled out while slurring in a loud voice "Intoxicated ...I'm not [censor] Intoxicated! Hey! Do you want to take it to the [censor] parking lot [censor]?

I smiled in his face and laughed at him.

I returned directly to my car and to my disbelief the "Gentleman" walked out of the store with his purchase.

Chris had served this person alcohol.

It was just "easier" for Chris to be passive instead of assertive and just take the $$$$$$$$$ so he doesn't hear from his Manager.

It's ALL about the money.

Just for the record he got into a car and drove away.

So if this man is not one of the "more than 346, 000 people" the LCBO refused to serve in [protected]" as stated in the LCBO's Website just how drunk and belligerent doe's one need to be refused service?

Unfortunately Chris did not put my receipt into the bag and I was more concerned about being assaulted then getting my receipt so I don't have the exact details of the time.

I know that I stand a snowball's chance in Hell of getting a reply but figured it was worth a try.

Hi
I would like to inform you that I went to your one store Mavis and Steels location. I went their with my husband and my father in law we brought 2 bottles of crown royal and she said their I'm not going to serve you as you have to show your I'd and I said that I'm not buying the bottles my husband is with me and my husband said he's buying the bottles not me. My husband showed his I'd to her but she didn't accept his I'd. SHE SNATCHED THE BOTTLES FROM MY HUSBANDS HANDS AND PUT THE BOTTLES UNDER THE OTHER TABLE. her behaviour was very rude, everyone in the store was looking at us like Me my husband and my father in law was standing their as we are steeling something from the store. I was very shocked at her customer service. This is the nearest location to our house and we almost go to that store every weekend. Please take some action against her as I'm very upset. And I will never go to that location again. She snatched the bottles from my husbands hands that was very rude. I also have attached the picture of my purchase. I'm waiting for your response. Hope you'll do something. My email I'd is jyoti.[protected]@hotmail.com

My girlfriend went in to purchase a few things and was turned down by the cashier for having a fake I.D. She moved from b.c to live in Toronto and is 21 years old. The lady at the cash was rude about the situation and offered no help or anything. She never even asked a fellow employee. If it's your I.D books that are out of date, update them. If it's your staff I believe you need to fix them. Making an assumption that I.D fake is calling her a liar in front of everyone. Its not acceptable. Truthfully it's embarrassing.

On july 8, 2017, my sister (30 years old) was being helped by my daughter (20 years old) to put the purchases on the counter to be cashed out. The cashier asked my daughter for her id, which she did not have on her, that because she handled the bottles. She denied them service due to this "policy". We have never experienced this anywhere else so if its a policy it should be enforced everywhere and all times, not just when they feel like. My big issue is that I then walked in with sister, my daughter was not there, some wannabe tough kid said that they would still not serve us unless my daughter came in with id. I did not see the sense in this at all and this kid was extremely rude and I feel like we were targeted. There is no reason why I could not purchase when I had my id and so did my sister. I would like to know how that was justified and what will be done about this. That cocky attitude is unacceptable. I can understand policy but then deny me service is uncalled for. I think the kid was trying to prove some kind of point and needs to cut that little attitude. And again, if you have a policy, then enforce it always and all locations. I expect to hear back about this.

This is a new location. Shopped there twice. Staff are overly familiar/unprofessional during interactions. Although this location has blinds, they are almost never closed when the store is closed. Effectively alcohol is being advertised 24 hours per day in a family oriented neighbourhood. Two weeks ago there were drunk teenagers fighting in the road in front of this LCBO blocking traffic and police had to be called. Complaints to LCBO regarding this have been ignored.

Hi, I would like to issue a complaint regarding the customer service at the bloor west LCBO location. I am 23 years old and was going to purchase liquor as I have done many times from the LCBO bloor west location, when I gave the clerk my ID she said that it didn't match the picture in her training book, it is understandable if she has never seen a BC ID before as she seemed to be in training. She then called over her supervisor who almost immediately refused my ID without much of a reason why, I the. Offered to provide her with a second piece of ID, my BC services card and she refused to hardly even look at it. I am very disappointed as I have never been turned down anywhere before and the manager at the store was also very rude and clearly lacked proper customer service skills. I very much hope this does not have to happen to another customer of yours in the future.

I went in the lcbo at the kemptville location and the new fat blonde girl asked mr for id. When i didnt have it she was EXTReMLY rude to me as well as the old lady that was with her. I go in there all the time and know all the workets very well and have never ever dealt with people as rude as them. They rolled there eyes at me and gave me a lecture. Friends of mone have said the same about both these people.

To whom it may concern,
I would like to file a formal complaint against the LCBO location at 401 and Weston. The complaint is regarding a cashier named Robert, and the assistant manager named Jim. I hope you will be able to identify the employee's with only a first name, because they refused to give me any other form of way to identify them. No employee ID number or last name for which I asked, and they refused to give.

I was there with my brother, the day in question to help with the load because it was more then enough for one person to handle. Once we got to the register, Robert decided to ask myself, Alberto for ID, I didn't question his authority, I stepped out to my car and grabbed it. I proceed to give him my Ontario issued temporary license that says " NO PHOTO REQUIRED" I proceeded by explaining to him that my wallet was stolen a week ago with all of my id's and cards. I even offered to show him my police report that I had filed. Something I didn't have to do. He proceeded by telling me unacceptable, photo ID, as if he was to icompantant to realize, I don't have any photo ID, hello, "my wallet was stolen I don't have any photo ID" this is when I proceeded to act accordingly to the situation. I asked Robert why he was asking me for ID when I was not purchasing it was my brother, which by the way showed his ID and Robert was satisfied with. He proceeded by telling me that because I was with him he was within legal right to ask for my ID. I then showed him my ID again, still didn't want to take it. This is when I asked to speak to the supervisor, when he showed up he was no help at all, horrible communication skill, people skills and management ability. He didn't do anything to help the situation and was very rude and arrogant to me, you could tell he wasn't trying to help me at all Wow! Talk about horrible customer service. He said one or two sentences and walked away.

These employees need to be repremanded! because while they might work for a private company they are still public servants, that work for LCBO's customers. Now again let's review the sequence of events that they handled like unprofessional power triping, idiots.

-Asked me for ID when I wasn't making the purchase.

- refused to accept my ID's

- refused to give me last names or employee ID numbers to reference in this complaint.

- horrible service from the cashier

- horrible non existent service from an LCBO manager, that I believe may be time for some reaccuring training to commence for that gentleman.

- I don't understand how a temporary license issued from service Ontario, is good enough for Toronto police, OPP and RCMP and is not good enough for Robert or Jim. Can someone please explain that to me.

I spend over 500.00 a month at your stores and don't expect this kind of treatment I don't look like a child or portray myself as one, and can't believe the level of service that was portrayed to me by LCBO. I expect an apology from those employees immediately and some sort of action to be taken against them.

Hello I came in today (Wednesday the 26th of april) after having dinner with my girlfriend and i Was refused service. I have suffered a stroke and my speech is slightly slurred but when i tried to explain that she was rude and asked me if i was driving, and said she would call the police if i was. I had not been drinking and i just wanted to buy a small bottle of wine for my girlfriends birthday. This is legal discrimination and if something is not done about it you will be in touch with my lawyer within 10 days. The Incident happened at the LCBO 372 Main St S, Alexandria, ON K0C 1A0

I would like to bring to your attention about an incident at LCBO 1025 Bronte Street South Milton. I bought a bottle (175 ml) of Beef Eater Gin and Pabst Blue Ribbon Beer. Upon checking out with the cashier i was charged as follows: Gin $ 8.20 and Beer $ 1.95 for a total of$ 10.15 I normally check the shelf prices while picking up the product. I recollected that the Gin was marked at $ 8.05 on the shelf while the cashier charged be $ 8.20. I went back to the cashier whose name is Carlos and mentioned it to him. Carlos was kind enough to refund 15 cents after dealing with the customer on hand.

After the refund I mentioned to him that he should correct the pricing since some other customer will also be facing similar discrepancy if they happen to pickup the same product Carlos mentioned that he is just a cashier and it is for the managers drawing big bucks to take care of this issue and that I should be sending this complaint to LCBO and that he is not responsible for it. I was really surprised with this response since I would expect that the cashier at the location is representing your esteemed organisation and as such should take necessary corrective steps.

The reason I decided to place this on record is not for 15 cents but the attitude of your employ distancing himself from the organisation which in my opinion does not sound like a healthy culture.

Thank you
Mani
email: [protected]@hotmail.com
Phone 1 [protected]

I went to North York Empress Walk LCBO ( 5095 Yonge St, North York) store on 25th February'2017 at around 7 pm. I was searching for a particular brand of beer which I bought previously from the same store. It took me about 7-10 minutes searching for the same as I was not able to find it. I noticed that a LCBO staff member (Female of Asian origin) was following me and keeping an eye on me as if I was a Criminal or a shoplifter. Just because I am brown, I felt I was being singled out and felt very humiliated with her behavior. There were other customers in the store but it was quiet evident that this particular staff member was keeping an eye on me in particular because of my skin color.

I understand the need of staff member's to be vigilant in their respective stores for any shop lifters. But there are ways to do that. It should be subtle and not at all evident to the customers or come across discriminatory or racist. But in my case it was quiet evident and obvious just because of my skin color. Majority of people are honest including me but this is not the way for LCBO staff to behave and treat their patrons. I live in the same vicinity as this store is, but with this incident I will be very uncomfortable visiting it next time as I felt very unwelcomed and discriminated against. I am an honest citizen of a country which takes pride in its multiculturalism and diversity. But this staff member's action clearly reflected the mindset and ailment that of our neighbors in south.

I want this Asian employee to be removed from the front line till she gets a proper training on diversity, customer service and how to treat and respect customers. She needs to be given training on "Canadian Values".

Yours,

A very concerned citizen of Canada.

Hello I came in today after having dinner with my husband at where we each consumed one drink with dinner and as I walked into you're Bracebridge location I was denied service because they could smell beer on my breath. My boyfriend proposed to me at this dinner and instead of continuing to drink at the bar of this restaurant we both decided to go to the local LCBO to buy a bottle of champagne to celebrate our new engagement. I was very offended considering I am 29 years old and in the last 6 months I have drank a total of one alcoholic beverage being a bottle of Canadian with our very large dinner. My local LCBO is across the street from the restaurant and I thought it was more cost-effective two visit said store instead of paying the outrageous cost this restaurant bar. For the price there of one glass of champagne I could have bought two bottles. Being a career bartender I am very familiar with the laws of Smart Serve and I feel that your staff was extremely rude. We were in no way showing any drunken behavior and I would very much like to file a formal complaint. Thank you very much for your time and I just want to add that what should have been the happiest night off my life was just ruined by a very rude staff member. I would never have treated a patron at my place of employment as said person just treated me.

Asked how much a 24 pack of Stella beer cost and was told they don't sell 24 packs we only sell 6 packs. I said there is a 24 pack right there (it was unopened and no 6 packs to be found anywhere). He said if you want to buy 4 six packs you can but we are going to charge you for each six pack, not a 24. He seemed irritated I even asked and was very rude and short with me. I asked again so your telling me I have to pay for 4 six packs instead of what it would cost at the beer store to buy a 24 pack? I told the woman that was working there how rude he was and she said they have had complaints about him before and someone else had asked the same question. This location is in a smal town and sells 24 packs of domestic beer as well as liquor as we don't have an actual beer store nearby.

As me and me daughter were purchasing a beverage, I was looking in my wallet for my air miles card, and as I was placing it on the table after about less than 10 seconds of looking for it ( I have a filled purse) I placed it on the table and the cashier named Paul made a rude comment. He said " you know there are such things as wallets invented, they are a thing now days, they exist" in an extremely rude manner, and I was had a wallet, it was in my purse. Then I replied with "I have one, it is just filled" in a happy tone even after the snaky comment that made me upset . This is poor customer service and I was completely genuine with the cashier before the comment, and am yet to understand why he was so rude and harsh to me. His tone of voice was condescending and hurtful to me, and I hope his attitude gets dealt with appropriately

My incident happened at the LCBO store. A female Indian worker around her 20s was working in the aisle I was browsing in. I wanted to pass by her so I said "excuse me". As I was beside her, she purposely pushed me then mockingly said "sorry". This behavior is unacceptable and rude. As well, if it were a more elderly customer, they might have fell and hurt themselves.