Logan's Roadhouse
Reviews and Complaints

The manager Mrs Ingrid talks to her employee like there not humans.She uses harsh word talk to them rough an she talks under there clothes one employee walked out two weeks ago An was crying because of how she talked to the guy it horrible how you all have her in that position the way she talks too people.she need to be replaced or Logan's will loose slot of people an employee's

I was at ur location on Hwy 20 Madison, Al location and the grilled wings that I always get with the moonshine sauce. I didn't see it on the menu and I asked my server to check with the kitchen before ordering because I was going to order something else. She came back said they had it but when they came out no moonshine sauce. They tasted like teriyaki sauce. So I sent them back and was told that was the sauce which it wasn't. I was lied to. And the manager said that was the sauce but I know what it taste like. This sauce was salty like teriyaki sauce. Did u change the way it was made because it didn't taste the same. I was mad because they kept saying it was the sauce but it wasn't. I frequent Logan's because I love those wings. So I'm a little upset that people just tell paying guest just anything and think they are suppose to believe it. Just be honest and say we don't have it anymore. I get it the menu changes constantly but just be honest then u won't have guest walking away mad. Just an observation

Me and my sister were going to order the steak dinner for two. We asked for it to be cooked well done. Our waitress said they would no cook it well done or medium well. They only cook it rare or medium rare. My sister asked if we had to eat it raw and the waitress said pretty much. It's a shame a restaurant won't cook your food done. So we we ordered two of the Carolina shrimp plates for sides my sister got a baked potato and salad. I got a baked potato and coleslaw. Our baked potatoes were barely warm on the outside and cold in the middle. The coleslaw was horrible it tasted like it had beer in it. And both of our shrimp was over cooked and greasy. We usually enjoy eating at Logan's Roadhouse but tonight was the worst meal we have ever received. I never complain but the experience we had tonight was ridiculous. I don't think we will be going back any time soon.

I Ordered the filet and shrimp. The shrimp was so over cooked it was petrified. Showed waitress, she agreed and promptly replaced it. Sadly, they were petrified too. My filet was not a real filet. No really. It was the same kind our butcher sells that is glued together pieces, only the butcher tells you that they are glued together pieces! ( I showed my husband and said "do you see anything strange about this steak?" He took about 10 seconds and said "ya, that's one of those faux filets we get at home for cheap"). Yep. And when was the last time you guys sent secret shoppers in to actually TASTE the food? It literally had no seasoning on it whatsoever. None. My corn on the cob had so much silk left on it, it wasn't worth the hassle to eat knowing I would be picking it out of my teeth all night. Waitress was sweet, manager was nice, but who cares! I wanted a decent meal. Somebody there is walking out the back door with your real filets and your cooks can't cook prep or season food. I am beyond dissatisfied. Oh and I tried taking your Logan's listens survey. It conveniently won't load. Serial #2307190503661320. No validation code ( was that on purpose?) check #661320 6:14 pm. My husband ordered the ribeye. He had to salt the snot out of it. No seasoning either. We never send things back or complain because we just aren't that way but I feel ripped off! We are over the road truck drivers and very rarely get the opportunity to go out to eat due to no parking for a giant truck. We parked at Cabellas and walked almost a mile to get to your restaurant. ( you obviously have no semi truck parking) we were so excited. Now I'm just plain upset. I was literally in tears. And this was after driving 10 hours today. We put in the effort, what a waste of time and money!

I have been a loyal customer of Logans for 15 years, and never have I seen it this bad. I have been visiting this location for approximately 7 years now. The service was always prompt and the food prepared correctly. The mesquite grilled chicken salad is usually my go to item, but for the past 6mnths everytime I've ordered it the chicken is very dry and never has the peppercorn dressing innit as it used to. I've been eating it 10plus years and it was always prepared correctly when I lived in Davidson county. Also, the system for placing orders and picking up orders is very broken. There is never anyone at the both to place/pickup and no one ever offers assistance. As no one is at the booth you would think an employee would offer help or ask if you've been helped but never has that ever happened. A few months ago an UBER driver went behind the counter and got his own order . The waitress was upset with him but I informed her how can you blame him when he's been standing there for 17min with no one even attempting to help him. Each time I visit the wait is no less than 30 min before anyone even acknowledges you, if at all. Typically you have to stop someone and ask for help. Today 7/23/2019, I went inside to place an order and the same thing happened again. I stood there 21 minutes with employees just walking past with no assistance. I ended up going to.the lobby area and calling inside. Finally someone answered the phone and I went inside and told her I had to go out and call because no one was assisting me then she got someone to take my order. I ordered the same salad and some hot wings and I just receiving it at 3:25. The salad was is do small I questioned if this is the $10 salad and was told it was. She offered to "beef it up" but I declined because I've waited long enough. As I'm waiting another customer is having the same complaint. It's apparent that our dollars must not matter because retaining customers should be the bottom line, but after 10 years of being a loyal customer, I'm done!

Visited this evening, Party of 5, Our vuest from out of town joined us, he'd never been there before! I was so embarrassed, cold steaks, wrong dressing, no refills, diabetic child never got her meal until after everyone was almost done eating, she ate half my dinner, starving! Ridiculous! The White lady Manager is cluelest, outside texting alot on her phone... Look being in a Corporate Position for over 20 yrs, i must say, The Poplar ave location Needs HELP! The staff isnt happy! You Must get someone in there immediately to turn this around and boost some morale! Thank God for Shun j. Thomas.She saw a problem and jumped in to help! What a Team Player! She's a Leader! She is Management potential, definitely! That girl busts her tail, she is awesome, all with a smile and winning attitude..i found out she isnt even a waitress! She's a bartender, And she's waiting on customers..She is hands down, The perfect candidate for you guys.if it want for her we would never be going back to Logans.Feel free to call me [protected] Sincerely, Concerned, Dru Reynolds

Service wasn't too great no smiles no good customer service waited for food for an hour an half and food came out cold. And when I asked to speak to the manager he was too busy too come out and talk to us. I am a store manager in retail and I have never turned a customer away for any complaints because then the problem cannot get fixed. I'm sorry but the restaurant has very poor customer service and very slow and bad cooks.

On the 29th of june i went to logans on county line rd me and a friend decided to have drinks we had 3 drinks a piece but we were only charged for one drink a piece the bartender name was william or will something of that sort i was going to tip reguardless he didnt have to lessen my bill if that was the case i hope you guys resolve this issue soon as possible

We went to Logans on Fridsy June 28th. My mother was craving a good steak like I had a few weeks prior fom here. We arrived and were seated by 630 and while looking at the menu we noticed Happy Hour items. We ordered a couple of drinks and appetizers. My mom gets her steak and as she keeps cutting into it(not eating any) she sees its not cooked right. The waitress takes it and has them cook it a bit more. We are seated at a back corner table and have asjed for the air to be adjusted or the fan turned on. The mgr told my nephew if he coukd turn the fan on then ok but other than that she was to busy to worry about it! I was appalled. So, we get our ticket and I see that we are being charged full price for happy hour items and the waitress takes the ticket back and then comes to the table with a new one and says her mgr couldnt change the pruces because we should have paid before 7 to get thise prices. She continues to say her mgr just took off one of the appetizers to make up for the prices. I was at this sane licstion on June 15th for my birthday and had the best meal and service ever. We come this time and the food is not good and we were treated like crap even after spending $135 with yall! When are customers going to be treated like they matter again? People work hard for their money and when they choose to come spend it with your business they are trusting you to do right by then. Yall need to remember that when customers walk through those doors they are making that choice and need to be treated like their choice matters and not like we are a pain.

Today June 25, I was at the Logan's Restaurant on battlefield in Springfield, Mo. I was attending a noon AA meeting The Manager: Kevin Guinn, asked me to step out so he could talk to me. He told me I have been rude and that I said "screw you" to the waiter at the Thursday meeting, June20th. This is absolutely false, a lie . I usually receive a 3$ off coupon to fill out. Occasionally the waiter or waitress will forget to give me this. I asked the waiter on June 20th if he could give me one of the 3$ off coupons.The waiter said he couldn't give me one. I was fine with that, and left. . Kevin Guinn told me to never come back to Logan's I've been attending Logan's AA meetings for about 10 years,

We were visiting gulf coast 4 of us went to logans.As soon as we sat down waitress came over with bad attitude we were so nice to her.I ordered prime rib I wanted it blackened but forgot to tell her. my sister ordered a drink and then my husband wanted a glass of wine she said now you want a drink. I ask for refill on tea she said I will get to you I have to do this and that ill get to you. so when she brought refill my husband told her I wanted my prime rib blackened she said now you want it blackened I didnt say anything . When it got there it wasnt blackened but I didnt say anything. The potato was cold .We ordered drinks app. and food quite expenses she was so rude we were being nice to her.She was horrible. but we tiped her because I know what it is to work for tips.[protected]. Never again will I go to logans.