Lotus Leggings
Reviews and Complaints

Lotus leggings sucks! I ordered in february for my disney trip, recieved my order at the end of march after I returned from disney so I didnt want the leggings anymore since it took two months to ship them. I returned them exactly how I was supposed to and I am still waiting for a effing refund! I have been robbed! You suck! I have been emailing you people for two months trying to resolve this. Why is there no phone number to speak to people!?
I wish I could express my hatred towards this company better but for now this works. Do not order from this company!

I have ordered two pairs of leggings back in January and received only one pair. For some reason they shipped only one pair, but as soon as I contacted them about the missing item they promised to ship it.
It is now mid May and I haven't heard anything from Lotus Leggings for a long. Tried to reach them but they didn't reply. I am very disappointed. I have already ordered from them in the past and that time I had a pleasant experience.
I only received half of my order but paid the full price. At least I would like to get a refund, but first I somehow need to get in touch with them.

I ordered on January 28th, nothing came for so long that I enquired, and they told me they could re-ship, or give me a refund. I chose a refund, and they didn't complete it. I contacted them again, and what followed was at first, lies about how I had requested it too late (when it was offered, not requested, and within their guideline timeframe), and then about how they had tried, and it "hadn't worked" so now they could offer me store credit. As it was a present, and the birthday was long missed, this was not acceptable.

I can't believe how terrible this company is. I ordered on February 16, 2017 and realized I needed to cancel the order right away. I emailed them on the same day and their response was the items are already being prepared for shipping, so they can't cancel my order.

Yes, I said "prepared" not "shipped". Apparently, they couldn't stop the "preparation" process. I was told I had to wait till the items got to me, so I could have them returned and my refund processed. What a waste of time and money.

To this day, May 8, 2017, the items have not arrived.

I've emailed telling them I want a refund for my order as the items have yet to arrive. Tracking says they shipped the items on March 15 (a whole month after I ordered). And since March 29, tracking stops with the items not leaving China.

If the package is lost, then it's lost. However, support emailed me that there's nothing they can do about it. And have refused to issue me a refund.

I am beyond upset about this experience and wish I had never ordered from this place.

Horrible support and horrible business!

I DO NOT RECOMMEND!

I put one of their products in the cart and went to check out, providing an email address, and then decided not to. I did not sign up to or opt in to any newsletters.

Since then, I have received daily emails from the company advertising, offering my deals and sending me the latest products. None of these emails have an unsubscribe link in them.

I have contacted the email address [protected]@lotusleggings.com three times now to ask them to remove me from all mailing lists and to delete my data. I am still receiving these emails.

I ordered and paid for 4 pairs of leggings on 6/3/2017. Have never received a tracking number nor the leggings. I have emailed 5 times and NOONE responds. Why does NOONE from such a company respond to my emails? This is a hoax company. Why do you not respond and why not send the goods ? Disgusting! Is this what you call customer service?
But I get plenty of adverts via email ! Stop sending them as your company does not meet what they say they do!
I feel Disappointed and feel robbed !
All I want is what I paid for.

I ordered $63 worth of leggings in November, hoping they might arrive before Christmas but not surprised when they didn't. The money was taken out of my account immediately, but I received no order information via email, just lots and lots of advertisements. After two months had passed, I contacted them and was told it would be two more weeks. After three more weeks passed I emailed again and was told they had misplaced my order and I could either wait another two weeks for them to fill it or I could get a refund. I opted to allow them to fill the order. A month later, still no leggings. I emailed again and told them to forget the order and give me a refund. They replied saying to expect a refund in 5 days. That was March 14. On April 2 I emailed them again because NO REFUND YET. They claimed "bank delays" had held up the refund and said "Be assured your refund will be issued to you soon." This is April 11. I emailed two days ago and got no response back. This has been a horrible experience, with terrible customer service and I would not suggest ANYONE deal with this company.

I received wrong size leggings and when I contacted LotusLeggings support service their rep kindly offered me a replacement. I was given a return address and next day I shipped my leggings back.
Later I received a notification from LotusLeggings stating that they received the package and everything seemed to be fine. But up until this day my replacement did not arrive and LotusLeggings stopped replying!
I tried to contact them so many times, but they left me no other choice and my last hope is to reach them via this site!
I will not buy from them again. From my personal experience I can say that LotusLeggings is not a good company and I would not recommend them. There are better websites than LotusLeggings.

I have placed my order back in December 2016 and received nothing yet and March is almost over!
I contacted LotusLeggings so many times and received nothing but empty promises. They said that my order was shipped but I did not receive a shipping confirmation. When I asked for a tracking number they said I'll get it later and that was obviously just another lie.
I tried to cancel my order but every time when I mentioned cancellation or refund they simply ignored me and did not reply.
I don't recommend this store, they are nothing but scammers and not to be trusted!

Absolutely awful company - I ordered three (3) pairs of leggings in January 2017 and decided to return one pair since it did not look anything like on their website. Packed it nicely, added the return slip, and started chasing for acknowledgement for the refund after a month (it does not take a month to send a parcel from UK to US) - nothing. I am still waiting for my refund (end of March 2017), and none of my several emails have been responded to.

How is it possible that these kind of companies are allowed to advertise, or sell to general public!?

Do not order anything from Lotus Leggings - the company is a scam!

I ordered a pair of leggings, and after ordering I discovered it was a subscription, I emailed them asking to cancel the subscription, and they gave a link for me to do so.

apon clicking on the link, it takes me to a log in page, not remembering the password that I choose, I clicked on "forgotten password", when entering my email address, it say it does not recognize it.

So I went back to the customer service and asked them to please check to see if I have a subscription, all they did was send me the link again. So, I explained again ( as above) and they are ignoring me.
I cant log in and check to see if I have a subscription, and if I do, I cant cancel it.

I had a terrible experience with LotusLeggings and I will not buy from them again. I placed my order in mid November and according to their promises I was supposed to get it right before Christmas. My order did not arrive and I contacted customer service and they promised to find out what was going on. They tried to find the reason for over two months and then they finally contacted me and said that my order was not even processed due to some security reasons.
I asked about my money and they said that there was nothing to worry about and promised that I'll get my money back soon. Still nothing. These people are highly unprofessional and super slow. I hope I'll get my refund soon and I will never order from them again!

I've ordered 2 leggings with fully paid, after 2 weeks i folloewed my order, lotuslegging promptly replied me but after i got my parcel with wrong leggings that i ordered. I've tried to contact you by the same email about 3 times, but nobody replied then i wrote to you by facebook chat but i've got any replied or feedback. Such a bad feeling ever to get the ignoring to customer when you do mistake and never even say apology. Sorry, i paid you for what i want and not intention to paid for junk like this.

Piyaparn
[protected]@gmail.com
Order no.197080

Order 182428, december 2016:
Not delivery, lots of excuses and some coupons to wait me...
we are in March... and i have again the same mail: your order is stuck in transit...

Nothing send, nothing do, block me at facebook when i complain about them...

I need a refund very quick, that it was a christmas gift from my brother, for my roller derby match...
i never had them, and i never be abble to continue to support them in my team...

Awful company

Copy from email:

De : Lotus Leggings
Date : 20 déc. 2016 00:42
Objet : Thanks for your purchase!
À : "jp.[protected]@hotmail.fr"
Cc :

Lotus Leggings
ORDER #182428

Thank you for your purchase!
Hi GENESTIER,
Thanks for your order! We’re currently processing everything for order and getting your items ready to be shipped. We’ll let you know when everything is on its way!
Interested in something new? We work hard to bring you the trendiest, most exclusive styles! Check out our new arrivals!
View your order

or Visit our store

Order summary

JELLYFISH ATHLETIC CAPRI × 1
XXXL / BLUE $17.99

MERMAID ATHLETIC LEGGINGS × 1
XXXXL / BLUE $17.99

Subtotal $35.98
Shipping $5.95
TVA $7.20
Total $49.13 USD

Customer information
Shipping address
GENESTIER Julie
19 Boulevard Lobau

Nancy, 54000
France Billing address
GENESTIER Julie
19 Boulevard Lobau

Nancy, 54000
France
Shipping method
Standard Rate Payment method
Ending in 2850 — $49.13

---------- Message transféré ----------
De : "[protected]@lotusleggings.freshdesk.com"
Date : 6 janv. 2017 02:11
Objet : Re: RE: Thanks for your purchase!
À : "jp.[protected]@hotmail.fr"
Cc : "[protected]@lotusleggings.com"

There is a 1-5 day processing period prior to shipping. Your order should be delivered within 5-25 business days (US & Canada) or 15-35 business days (other countries) following shipping confirmation.

After we receive your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment.

The processing time varies depending on the specific product with the average processing time being approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process. Please feel free then to email us back for tracking info.

For further information, you may check out the FAQ Section of our site.

Thank you,
Lotus Leggings
Lotus Leggings powered by Freshdesk 96568

Lotus Leggings
17 janv.

Hello,
my brother order me two leggings in december...
We are now a month later and nothing...
Could you see where is it?
If it's not lost?
Because it's for my championship... And it's this weekend...
If it's lost or not?
Thanks for your answer.
Julie

Order summary

JELLYFISH ATHLETIC CAPRI × 1
XXXL / BLUE $17.99

MERMAID ATHLETIC LEGGINGS × 1
XXXXL / BLUE $17.99

Subtotal $35.98
Shipping $5.95
TVA $7.20
Total
$49.13 USD

Lotus Leggings
19 janv.

À moi, support

Traduire le message
Désactiver pour : anglais
Hi julie genestier,
Good day! We hope this letter finds you well.

This is in regard to the order you placed with our company.

We duly apologize to you for the delay in delivery of the products you ordered with us. Due to the recent holiday rush and an overwhelming large number of orders recently, this inconvenience has been caused to you.

We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs and within the next few days your shipment shall be dispatched for delivery.

We appreciate that you are still patient and supportive despite the trouble, and we are grateful to you for your commitment towards us. As a small token of honor and as a mark of apology we offer a $15 discount to you on your next purchase order with us. Whenever you place your next order with our company, you can avail this discount on the final bill value by entering the code “LotusLovesYou”

To ensure that this crisis does not take place in the future again, we have taken all precautionary steps. Once again we apologize to you for all the troubles caused because of us. We would appreciate your support on this matter.
We hope that you accept our sincere and humble apologies and we hope to see you in our store soon.

Sincerely,
Lotus Leggings Customer Service Team

On Thu, 19 Jan at 5:14 AM, julie genestier wrote:
Hello,
have you some answer for my request?
No news, no informations about it.. Nothing...
It's a gift from my brother... And i have nothing...
Please ask for it from the delivery service...

If nothing come, it will be a legal dispute about it...
Thanks.
Julie

2017-01-17 9:26 GMT+01:00 Lotus Leggings :
Dear julie genestier,

We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).
If you have a question regarding shipping or anything else please go to our website and read the FAQ as that will answer your questions. We are working hard to take care of your concern and we appreciate your patience and business. You may find a link below to see our FAQ.

http://lotusleggings.com/pages/faq

Thank you for your patience.

Sincerely,
LOTUS LEGGINGS Support Team

Lotus Leggings powered by Freshdesk

Lotus Leggings powered by Freshdesk 102507

julie genestier
19 janv.

À Lotus

Hello,

Thank you for your answer and your explication about my delivery.
I move up from 19 boulevard lobau 54000 NANCY FRANCE
to
26 bis rue de la chalade 54170 CREPEY FRANCE
So if you send my delivery in a few days, it will be too late i think (receipt before the 31 january) ...
So if you could send it to my new adress, it would be best.
If it's too late, i will try to receipt it with my neighboors.
Thanks for your kindness.

Lotus Leggings
26 janv.

À moi

Traduire le message
Désactiver pour : anglais
Hi Julie,
Thank You for contacting us! After researching, we hate to inform you that your order was not shipped due to a processing error, in turn creating a delay. We truly apologize and definitely understand your frustration.

Because we value you and want to make your experience with us positive, you have the option to still receive your order, in which, expected delivery time is between 7-14 days respectively or you may opt to be refunded. Also, as a mark of apology, we are offering you a $15 discount on your next purchase with us. Whenever you place your next order with our company, you can avail this discount on the final bill value by entering the code “LotusLovesYou”

To ensure that this crisis does not take place in the future again, we have taken all precautionary steps. Once again we apologize to you for all the troubles caused and hope that you accept our sincere and humble apologies for the inconvenience.

Again, we are sorry for the delay and the inconvenience and hope that you will accept our apology.

Kind Regards,

Lotus Leggings Customer Support

Genestier Julie
26 janv.

À Lotus

Hello,
I want to receive my order but at this adress:
Genestier Julie
26bis rue de la chamade
54170 crepey
Can your confirm my shipment?

Thanks.

Julie
________________________________________
De : Lotus Leggings
Envoyé : ‎26/‎01/‎2017 19:48
À : julie.[protected]@gmail.com
Objet : Re: Order #182428

Hi Julie,
Thank You for contacting us! After researching, we hate to inform you that your order was not shipped due to a processing error, in turn creating a delay. We truly apologize and definitely understand your frustration.

Because we value you and want to make your experience with us positive, you have the option to still receive your order, in which, expected delivery time is between 7-14 days respectively or you may opt to be refunded. Also, as a mark of apology, we are offering you a $15 discount on your next purchase with us. Whenever you place your next order with our company, you can avail this discount on the final bill value by entering the code “LotusLovesYou”

To ensure that this crisis does not take place in the future again, we have taken all precautionary steps. Once again we apologize to you for all the troubles caused and hope that you accept our sincere and humble apologies for the inconvenience.

Again, we are sorry for the delay and the inconvenience and hope that you will accept our apology.

Kind Regards,

Lotus Leggings Customer Support

On Thu, 19 Jan at 9:43 AM, julie genestier wrote:
Hello,

Thank you for your answer and your explication about my delivery.
I move up from 19 boulevard lobau 54000 NANCY FRANCE
to
26 bis rue de la chalade 54170 CREPEY FRANCE
So if you send my delivery in a few days, it will be too late i think (receipt before the 31 january) ...
So if you could send it to my new adress, it would be best.
If it's too late, i will try to receipt it with my neighboors.
Thanks for your kindness.
Julie

[protected]:00 GMT+01:00 Lotus Leggings :
Hi julie genestier,
Good day! We hope this letter finds you well.

This is in regard to the order you placed with our company.

We duly apologize to you for the delay in delivery of the products you ordered with us. Due to the recent holiday rush and an overwhelming large number of orders recently, this inconvenience has been caused to you.

We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs and within the next few days your shipment shall be dispatched for delivery.

We appreciate that you are still patient and supportive despite the trouble, and we are grateful to you for your commitment towards us. As a small token of honor and as a mark of apology we offer a $15 discount to you on your next purchase order with us. Whenever you place your next order with our company, you can avail this discount on the final bill value by entering the code “LotusLovesYou”

To ensure that this crisis does not take place in the future again, we have taken all precautionary steps. Once again we apologize to you for all the troubles caused because of us. We would appreciate your support on this matter.
We hope that you accept our sincere and humble apologies and we hope to see you in our store soon.

Sincerely,
Lotus Leggings Customer Service Team

On Thu, 19 Jan at 5:14 AM, julie genestier wrote:
Hello,
have you some answer for my request?
No news, no informations about it.. Nothing...
It's a gift from my brother... And i have nothing...
Please ask for it from the delivery service...

If nothing come, it will be a legal dispute about it...
Thanks.
Julie

2017-01-17 9:26 GMT+01:00 Lotus Leggings :
Dear julie genestier,

We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).
If you have a question regarding shipping or anything else please go to our website and read the FAQ as that will answer your questions. We are working hard to take care of your concern and we appreciate your patience and business. You may find a link below to see our FAQ.

http://lotusleggings.com/pages/faq

Thank you for your patience.

Sincerely,
LOTUS LEGGINGS Support Team

Lotus Leggings powered by Freshdesk

Lotus Leggings powered by Freshdesk

Lotus Leggings powered by Freshdesk 102507

Hello,
could you please confirm my order and send it!
Please...
I send you a lot of emails about it and the last one that you send me ask for me to confirm my order to ship it...
PLEASE I WANT MY ORDER!
HERE:
Genestier Julie
26bis rue de la chalade
54170 crepey

JUlie Genestier

[protected]:36 GMT+01:00 Genestier Julie :
Hello,
I want to receive my order but at this adress:
Genestier Julie
26bis rue de la chamade
54170 crepey
Can your confirm my shipment?

Thanks.

Julie
________________________________________
De : Lotus Leggings
Envoyé : ‎26/‎01/‎2017 19:48
À : julie.[protected]@gmail.com
Objet : Re: Order #182428
Hi Julie,
Thank You for contacting us! After researching, we hate to inform you that your order was not shipped due to a processing error, in turn creating a delay. We truly apologize and definitely understand your frustration.

Because we value you and want to make your experience with us positive, you have the option to still receive your order, in which, expected delivery time is between 7-14 days respectively or you may opt to be refunded. Also, as a mark of apology, we are offering you a $15 discount on your next purchase with us. Whenever you place your next order with our company, you can avail this discount on the final bill value by entering the code “LotusLovesYou”

To ensure that this crisis does not take place in the future again, we have taken all precautionary steps. Once again we apologize to you for all the troubles caused and hope that you accept our sincere and humble apologies for the inconvenience.

Again, we are sorry for the delay and the inconvenience and hope that you will accept our apology.

Kind Regards,

Lotus Leggings Customer Support

On Thu, 19 Jan at 9:43 AM, julie genestier wrote:
Hello,

Thank you for your answer and your explication about my delivery.
I move up from 19 boulevard lobau 54000 NANCY FRANCE
to
26 bis rue de la chalade 54170 CREPEY FRANCE
So if you send my delivery in a few days, it will be too late i think (receipt before the 31 january) ...
So if you could send it to my new adress, it would be best.
If it's too late, i will try to receipt it with my neighboors.
Thanks for your kindness.
Julie

[protected]:00 GMT+01:00 Lotus Leggings :
Hi julie genestier,
Good day! We hope this letter finds you well.

This is in regard to the order you placed with our company.

We duly apologize to you for the delay in delivery of the products you ordered with us. Due to the recent holiday rush and an overwhelming large number of orders recently, this inconvenience has been caused to you.

We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs and within the next few days your shipment shall be dispatched for delivery.

We appreciate that you are still patient and supportive despite the trouble, and we are grateful to you for your commitment towards us. As a small token of honor and as a mark of apology we offer a $15 discount to you on your next purchase order with us. Whenever you place your next order with our company, you can avail this discount on the final bill value by entering the code “LotusLovesYou”

To ensure that this crisis does not take place in the future again, we have taken all precautionary steps. Once again we apologize to you for all the troubles caused because of us. We would appreciate your support on this matter.
We hope that you accept our sincere and humble apologies and we hope to see you in our store soon.

Sincerely,
Lotus Leggings Customer Service Team

On Thu, 19 Jan at 5:14 AM, julie genestier wrote:
Hello,
have you some answer for my request?
No news, no informations about it.. Nothing...
It's a gift from my brother... And i have nothing...
Please ask for it from the delivery service...

If nothing come, it will be a legal dispute about it...
Thanks.
Julie

Lotus Leggings powered by Freshdesk 113764
Order #182428

Dear Support Service,

my brother order my Christmas gift in December...
No news...
He had sent a email... With "don't worry, Christmas delivery late.. blablabla
I send too...
And the answer: sorry, we offer you blablablabla, we sent it blablabla
And another email with: what we do with your order? we send it?
I answer: yes! in my new home (since december, i move on, and my delivery adress change!)

So, now it's the 7 february, no news from you...
I'm feeling dissapointed and furious in the same time...
I had my derby roller match last saturday... and no leggings...
So please, send my order, i wait for it, send it fast as you can at my new home:

Genestier Julie
26 bis rue de la chalade
54170 Crepey
France

If i had no news from you within 48h, i will begin the law process...
Cheers

Lotus Leggings
9 févr.

À moi, support

Traduire le message
Désactiver pour : anglais
Hi julie genestier,
Good day! We hope this letter finds you well.

This is in regard to the order you placed with our company.

We duly apologize to you for the delay in delivery of the products you ordered with us. Due to the recent holiday rush and an overwhelming large number of orders recently, this inconvenience has been caused to you.

We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs and within the next few days your shipment shall be dispatched for delivery.

We appreciate that you are still patient and supportive despite the trouble, and we are grateful to you for your commitment towards us. As a small token of honor and as a mark of apology we offer a $15 discount to you on your next purchase order with us. Whenever you place your next order with our company, you can avail this discount on the final bill value by entering the code “LotusLovesYou”

To ensure that this crisis does not take place in the future again, we have taken all precautionary steps. Once again we apologize to you for all the troubles caused because of us. We would appreciate your support on this matter.
We hope that you accept our sincere and humble apologies and we hope to see you in our store soon.

Sincerely,
Lotus Leggings Customer Service Team
Lotus Leggings powered by Freshdesk 113763

julie genestier
16 févr. (Il y a 13 jours)

À Lotus

Hello,
some news?
One week more and nothing?
Could you hurry up?

Julie

2017-02-09 1:12 GMT+01:00 Lotus Leggings :
Hi julie genestier,
Good day! We hope this letter finds you well.

This is in regard to the order you placed with our company.

We duly apologize to you for the delay in delivery of the products you ordered with us. Due to the recent holiday rush and an overwhelming large number of orders recently, this inconvenience has been caused to you.

We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs and within the next few days your shipment shall be dispatched for delivery.

We appreciate that you are still patient and supportive despite the trouble, and we are grateful to you for your commitment towards us. As a small token of honor and as a mark of apology we offer a $15 discount to you on your next purchase order with us. Whenever you place your next order with our company, you can avail this discount on the final bill value by entering the code “LotusLovesYou”

To ensure that this crisis does not take place in the future again, we have taken all precautionary steps. Once again we apologize to you for all the troubles caused because of us. We would appreciate your support on this matter.
We hope that you accept our sincere and humble apologies and we hope to see you in our store soon.

Sincerely,
Lotus Leggings Customer Service Team
On Tue, Feb 7 at 4:23 AM, julie genestier wrote:
Order #182428

Dear Support Service,

my brother order my Christmas gift in December...
No news...
He had sent a email... With "don't worry, Christmas delivery late.. blablabla
I send too...
And the answer: sorry, we offer you blablablabla, we sent it blablabla
And another email with: what we do with your order? we send it?
I answer: yes! in my new home (since december, i move on, and my delivery adress change!)

So, now it's the 7 february, no news from you...
I'm feeling dissapointed and furious in the same time...
I had my derby roller match last saturday... and no leggings...
So please, send my order, i wait for it, send it fast as you can at my new home:

Genestier Julie
26 bis rue de la chalade
54170 Crepey
France

If i had no news from you within 48h, i will begin the law process...
Cheers

Julie
Lotus Leggings powered by Freshdesk 113763

Lotus Leggings
23 févr. (Il y a 6 jours)

À moi, support

Traduire le message
Désactiver pour : anglais
Hi julie genestier,

Thanks for contacting us! After bringing this to our attention, we were happy to research your order.

It seems that there has been an issue with your shipment due to the courier shipping your order to our warehouse instead of sending it to the shipping address you have provided. We apologize for the inconvenience and really want to make it up to you by re-sending your order and offering you a pair of leggings (design of your choice) for free!

Just email us here with your preferred leggings and what size you'd like us to send so we can ship it along with your order. In addition to that, we are also giving you 30% off, applicable on your next order. You can redeem this as well by using the code ILOVELOTUS, an exclusive coupon we made only for you because of this incident.

Please let us know if you have any other questions and we really hope that you will accept our sincere apology. Thanks so much for your understanding.

Kind regards,

Lotus Leggings Customer Care

Lotus Leggings
23 févr. (Il y a 6 jours)

À moi, support

Traduire le message
Désactiver pour : anglais
Hi julie genestier,

Thanks for contacting us! After bringing this to our attention, we were happy to research your order.

It seems that there has been an issue with your shipment due to the courier shipping your order to our warehouse instead of sending it to the shipping address you have provided. We apologize for the inconvenience and really want to make it up to you by re-sending your order and offering you a pair of leggings (design of your choice) for free!

Just email us here with your preferred leggings and what size you'd like us to send so we can ship it along with your order. In addition to that, we are also giving you 30% off, applicable on your next order. You can redeem this as well by using the code ILOVELOTUS, an exclusive coupon we made only for you because of this incident.

Please let us know if you have any other questions and we really hope that you will accept our sincere apology. Thanks so much for your understanding.

Kind regards,

Lotus Leggings Customer Care

Hello,
wowww... another answer... different... again...
So,
my delivery adress:
genestier julie
26 bis rue de la chalade
54170 crepey
france
my order: #182428

My derby match is in two weeks, so i hope that you send it now!
For the add leggings...: LotusX™ Kraken Leggings size: 4X

Please, send my package!
I can accept your apology, but... i still wait ... so...
Regards.

Lotus Leggings
08:24 (Il y a 1 heure)

À moi

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Hi julie,

Thank you for contacting us, and for your patience while we investigated your order status. We apologize for the inconvenience this delay has caused, and assure you we are doing everything we can to get your order back on track.

After reviewing your order status within our system, it seems like your order is stuck in transit. Sorry about that! Shipping errors happen from time to time, and are unfortunately out of our control. We will do our best to make things right.

You may choose to have your order reshipped or refunded. Please let us know your preference by responding to this email, and we will process your request as quickly as possible.

Thank you for your patience and understanding! I hope you have a great day.

Kindest Regards,
Lotus Leggings Customer Support

Lotus Leggings stole two of my pictures from Instagram and used them in advertisement for profit on Facebook and Instagram. I attempted to contact them through multiple emails, comments on pictures and advertisements, and direct messages on both Instagram and Facebook. All attempts were unanswered. They have blocked me from Instagram and Facebook. I had friends and family also trying to get in touch with them and those individuals were also blocked.
They also stole designs of small, independent companies and are selling them as their own.

I bought three pairs of leggings from LotusLeggings website and did not receive my order. They took my money very fast but I did not get any confirmations and that moment I felt that something was wrong. As a frequent online shopper I know that after customer paid for his order he must get a confirmation message and a tracking number. But in my case these notifications were not received and that was a bad sign. I checked the reviews and finally realized in what terrible situation I was. I tried to reach them but they did not reply and there is still no sign of my order. Avoid!

I placed an order with Lotus Leggings on 27/12/16 and am yet to receive my order. There was an issue with the address reflected on my order summary (it showed incomplete address) which I tried to correct immediately on placing the order, by sending them an email. Though they replied to my email saying that it would be taken care of, nothing was done to correct it. Later, on enquiry about the order status, they did send me a tracking number to track my order but as per the track record, the order was sent back to the sender due to incomplete address. I tried bringing this to their notice and have been proactively following up with them. It's been a long time now and I have emailed them several times but no response has been received yet.

Place order early December 2016. Have not receive the goods.

Contacted the Facebook for than 4 times, no action taken, and lotus legging blocked me from thier account that I am not allowed to contact them and comment in thier facebook.

Emailed to customer service, no reply after 4days.
Is a scam, paid, not received goods and they shut you off.
Staff replied but no confirmation of reshipment, no documentation.

I placed an order on the 30th of November 2016 and still haven't received the order. My first email got a response to wait, the second email I got an apology that they had a back log and offered money off my next purchase (would like this purchase before giving them more money for nothing) and my third email got completely ignored as did my message on facebook.
This company takes orders, payments and then ignores costumers queries when the goods are not arriving.

Ordered 12/10 as of 1/22 still no tracking information, refusing to reply with anything but canned responses, no refund. This is a scam company. They send canned responses until the word refund is brought up and now i don't even get the canned responses. They have an F on the BBB site and low ratings anywhere, any good rating is part of the scam
As of 1/23 still no shipping information but an offer for 15$ off, that's only after I made a BBB complaint, and on two other sites. But I STILL have no clue when my 65$ worth of products will arrive