Loveholidays review: False advertising

I am writing to formally express my extreme dissatisfaction with my recent holiday booked through Love Holidays. The experience was completely unacceptable, falling far short of what was advertised. I demand immediate action to rectify this situation.

Upon arrival in Egypt, despite having prepaid for a private transfer, I was forced to pay an additional $10 to the driver. This was unacceptable, especially since the driver held a Love Holidays sign with my name. At the hotel, we were informed that our booking did not exist. The staff refused to assist me without a receipt. When I presented the necessary documents, I was dismissed and told not to speak because I am a woman, despite being the lead passenger. This treatment was appalling and discriminatory.

We had booked an upgraded double room with all-inclusive service. Instead, we were placed in a temporary room with two single beds, inadequate bedding, no heating or air conditioning, and a filthy refrigerator I had to clean myself. Despite contacting both the hotel and Love Holidays, no upgrade was provided. The bathroom frequently flooded, the water supply was unreliable, and we were bitten by insects every night despite keeping windows closed.

The all-inclusive package was grossly misrepresented. Initially, we were denied wristbands, and when finally received, the food was inedible and lacked variety. My partner became ill after attempting to eat lunch at the hotel. As a result, we were forced to dine outside the hotel for the rest of our stay, incurring unplanned expenses of $900 on food, water, and cleaning supplies. This financial burden was completely unexpected and avoidable.

Drinks, supposedly available until midnight, were limited and the bar closed at 8:30 pm. Only basic drinks (water, Coke, Sprite, vodka, and whiskey) were included, with additional charges for anything else, contradicting the advertised all-inclusive offering.

Four days before departure, I contacted Love Holidays to confirm our booking and was assured everything was in order. This assurance was clearly false. The entire experience was distressing, inconvenient, and financially burdensome.

I expect full compensation for the additional $900 spent and a formal apology for the numerous inconveniences and false advertising. If this complaint is not addressed satisfactorily within seven days, I will escalate the matter to consumer protection agencies and consider legal action.