Hopper
Reviews and Complaints

This company is not reliable at all! I am a current customer and I have been waiting for over 4 days just to get a refund on an app booking error that happened on their end. The airline supposedly changed the flight itinerary at the same time I paid and booked my flight. However, with the booking error that showed up at the end of my screen, the flight did not show up after in the app home screen and I did not receive any email of a booked flight. But when I looked on my bank statement, I was charged.

I had to send chat messages over 20 times every day until someone even looked at or responded back to my urgent help chat. Every chat conversation said "unseen" and the automated chat would respond saying "an inquiry has already been put in for this matter and is being looked into, please be patient" even though they still haven't even looked at any of the help requests I put in.

Once finally responded, the tech told me I had to book another flight because the last one wasn't booked because of the error and the pending charges would fall off. So I booked another flight which went through fine without error.

The next day, I looked at my bank account and I have been triple charged! I have been charged for the booking error flight and also the second flight I had to buy due to this so-called rare booking error in this app when I booked the first flight.

It has been going on for over 4 days now and I still have not been helped with getting this refund which is a nightmare because due to this, I'm now on my trip and without that much-needed money! I am currently still waiting on a response and for help with my refund and they still have not helped me.

This has been a nightmare and I am currently going to also report this to the BBB. I have all proof and screen shots on everything if you would like to see.

I still again have not been helped and now pushed to resort to posting this review and report on various other social sites to get help and inform them of what is going on with Hopper.

This website is pretty good, but it's not perfect. If you need to cancel your flight and get a refund or travel credit, you might have some trouble. I had to cancel my flight in February 2020 because of COVID, and I bought the extra cancellation insurance from Hopper. I cancelled my flight within the required time frame to get a refund, but it took 6 months for the app to respond to my requests for help. There's only one phone number for the company, but nobody answers and you can't leave a message. I tried more than 10 times to get in touch with someone through the app, and finally I got through to a service representative. They told me I had a travel credit, but they couldn't tell me how much it was. When I asked again, they hung up on me. Two months later, I got an email saying my voucher credit was $800 less than what I paid for the trip. I contacted customer support again, and they told me the credit amount, but they couldn't explain why it was less than what I paid. They said they had to take out fees associated with the booking. I asked for this to be escalated, but they hung up on me again. The next day, I asked for a full refund or travel voucher, and they told me the same thing. I asked how I would get the voucher, and they said they would contact another group to find out. They hung up on me again while I was waiting. It's been over a year, and I still don't have my travel voucher credit.

Last week, I got an email from the airline saying I was entitled to a full refund of my flight and to contact my travel agency. I tried to contact Hopper again, but now the app says "Uh oh. Server Trouble." I've been trying for over 6 hours, and I've tried using wifi and different locations, but it still doesn't work. I checked the status.hopper.com site, and it says all app systems are "Operational."

In my opinion, this website is a complete scam when it comes to customer service and refunding cancelled flights. I lost over $2,100 for this flight, but I won't give up until I get my money back.

I just wanted to share my experience with Hopper, and I have to say, it was not a good one. I've booked flights through them before, but this time was different. I was extremely disappointed with the customer service and the way our flights were handled.

We booked our flight in November for two adults and an infant on our lap. The night before our flight, we tried to check in, but kept getting an error message. We contacted American Airlines, who informed us that Hopper had booked an actual ticket for our infant, which made it impossible for us to check in. American Airlines was overbooked, didn't have a record of our infant's payment, and wouldn't let us choose a seat.

We spent hours trying to figure out the problem, and ended up missing our flight. Every ticket was sold out to Texas, so we missed our family gathering for the holidays. We have an 8-week-old baby, work full time, and saved up for this vacation. We were told that we weren't good enough to upgrade to first class, even though we watched an entire family be upgraded simply because of baggage room in the business cabin.

We hoped that Hopper would offer us a better flight, a refund, or even a partial refund, but were told there was nothing that could be done. We kept our baby in the airport from 5am to 5pm, trying to figure out what to do next. We live two hours away and don't have the funds to spend on another night in a hotel.

I am so disappointed in the way Hopper and American Airlines handled this situation. As someone with 20 years of hospitality experience, I would have handled this much differently. I would have taken responsibility for the company error and offered a refund or another ticket for the day. Delta had flights open, but Hopper and American Airlines refused to help us.

I hope that in the future, Hopper treats their customers better than they treated us. I have never felt like such a degenerate and ashamed of not booking a more expensive flight. Everything happens for a reason, but I will never travel with Hopper or American Airlines again.

I gotta say, I'm pretty disappointed with Hopper. I get that they're probably getting a ton of requests right now with all the craziness going on in the world, but come on. I've been trying to change my flight for days now, and I still haven't heard anything back from them. Meanwhile, Airbnb was able to give me a full refund on my bookings within 24 hours.

My flight to Paris left last night, and I was trying to change my ticket for days before that. I finally got connected with someone named Gladys, who said they would look into communicating with the airline during business hours. But I never heard from her again. And now, I'm stuck with a ticket that I can't use.

I get that some things are out of Hopper's control, like if the airline won't give us a full refund. But at least give us some sort of update or response. Even if we couldn't get a refund, we would have been willing to change our flights to a later date this year to avoid any cancellation or no-show penalties.

I've been messaging Hopper multiple times, pleading with them to change my ticket in any way before the flight so I wouldn't get charged. But the only way we could change anything on our flight is through Hopper, and they've been completely unresponsive. It's highly inappropriate and unprofessional.

I used Hopper successfully in the past, but now I'm not so sure. If you need to change ANY part of your ticket in a timely manner, forget about it. You'll just end up losing your money. It's shameful. I'm still waiting for some kind of response, refund, travel credit, or just acknowledgement and respect as a customer asking for a service this app promised and has not been giving.

Overall, I'm extremely disappointed with Hopper. The way they've been dealing with this global crisis tells me everything I need to know about the way they function as a business and their poor dedication to customer service. I won't be using this app again, and I definitely won't be recommending it to anyone.

So, me and my partner decided to take a last minute vacation and we were in a hurry to get our tickets. We found Hopper app and it showed us tickets just 26 minutes ago. We were excited and purchased the tickets for $1500 on our credit card. However, after hitting submit, we got a message saying that American Airlines had declined our offer. We were confused because we didn't think we were making an offer, we thought we were buying the tickets. We contacted Hopper to ask why AA declined the deal and they said that flight prices change quickly and they couldn't help us. We exchanged a lot of emails with them, but they didn't seem to care that we were charged for the tickets and the money was being held.

We decided to call American Airlines and they told us that they had charged our card because they thought we wanted the deal. However, Hopper quickly reversed the transaction and voided the ticket without informing us. We were shocked and disappointed because we had paid for the tickets and they decided it wasn't good enough. We never heard back from Hopper after we informed them of this and our money has yet to be reversed back on to our credit card even after 10 days.

We just want to warn others out there that this could happen to you too. The customer service provided by Hopper was non-existent and terrible. We believe that this company is completely unethical and we would advise you to avoid them. The risk of your vacation being ruined is too much of a risk. We read the app reviews of the guy stuck in Bali and it was pathetic.

So, I heard about Hopper from a friend who said they had some great deals on airline tickets. I was skeptical at first, but decided to give it a try. After a bit of searching, I found a round-trip ticket from Maui to LA-LA to Boston on American Airlines for only $751, taxes and fees included. This was $100 cheaper than any other fare I had ever purchased, so I was excited to book it.

However, when I went to check out, the price suddenly increased. I cancelled and tried again, but the same thing happened. Frustrated, I called Hopper and spoke to an agent who also tried to overcharge me. It took almost two hours to finally book the tickets at the advertised price.

Fast forward three months later, and I'm at the airport with my daughter, ready to board our flight. But when we went to check in, the American Airlines ticket agent said she had no record of our itinerary. I was horrified and my daughter was hysterically crying. We had been looking forward to this trip for months, and now it seemed like it was all for nothing.

After some frantic searching, my friend who had booked the tickets with her card discovered that Hopper had cancelled our itinerary without notifying us. She had read some bad reviews about Hopper and found that this had happened to other people as well. Apparently, Hopper had sent an email about the cancellation, but it had gone to our spam folder and we never saw it.

I was devastated and angry. My daughter's heart was broken, and we had a wedding to attend in Boston that weekend. I would never recommend Hopper to anyone, no matter how good the deal seems. It's just not worth the risk. Instead, I suggest trying Kayak, which I've had great experiences with.

To the employees at Hopper, you should be ashamed to work for a company that treats its customers so poorly. This was a big deal for us, and we were let down in a major way.

Hopper is like the worst thing ever. If you wanna check out how much flights cost, then sure, go ahead and use it. But don't, I repeat, DO NOT book your flights through Hopper. I've used it twice and both times I got screwed over. The first time, they told me I could have a free checked bag, but when I got to the airport, they charged me for it. Same thing happened the second time, but this time it was supposed to be two free checked bags for my international flight. But nope, I got charged $200 for my second bag. And get this, I was in Greece when the travel restrictions hit and my flight got cancelled. I tried to contact Hopper's customer service, but they were too busy with "immediate emergencies" to help me. I had to rely on my daughter to find me a flight home, which cost her $2500. And get this, I paid $27 to select a seat on a flight that was already cancelled. I've been trying to get a refund from Hopper for weeks now, but they keep giving me the runaround. They even said they would cover any additional charges, but I haven't seen a dime. And their customer service is a joke. I've been messaging them through the app, but it seems like my messages aren't even going through. So yeah, don't use Hopper if you don't wanna get screwed over like I did.

Hopper App is not worth your time or money. It is the worst travel app I have ever used and their customer service is useless with a ZERO response rating. They don't even have a phone number or email to contact them. I would give them NO STARS as a review rating but I had to give 1 Star to be able to leave this review. Customer Service is through a supposed chat messaging system in the app which they never respond to.

Let me tell you about my situation ongoing with Hopper. I used them per a friend's recommendation. Needless to say my "friend" will not be getting a Christmas card this year. All jokes aside. I used them to purchase (2) RT airline tickets first week of February AND I bought and paid for their "CANCEL FOR ANY REASON" Travel insurance. As everyone knows COVID wiped out travel in February and March and my travel plans and subsequently my trip was canceled.

This happened shortly after I made my reservations in February and I have been trying every which way I could find to contact them and discuss my refund etc etc. In 4 months, it is now June 11,2020, I have attempted to contact them and resolve this issue, mostly through the app messaging support system. I look at all my messages sent to them regarding this fiasco and they all read. Message NOT READ, with exception to a few that sent me a generic message, due to covid etc etc we are extremely busy blah blah but then never responded to any subsequent messages after. I must have sent them 30-40 messages in attempt to get some help. Nothing but CRICKETS.

Meanwhile I am out well over 600 dollars since February, including the cost of that aforementioned insurance. So after all these MONTHS of no answers to my pleas for help, I receive an email from them -TONIGHT June 11,2020, from a NO-REPLY email address of course now mind you this is my account, my credit card and my email however this email is written and directed to someone else through my email and purchase confirmation number and it states as follows:

"Hi ***,
We are reaching out to you regarding the cancellation request for your Hopper booking ***. When processing your request, we noticed that after submitting your cancellation request, you have since re-booked your travel for A FUTURE TRIP. Because you have re-booked, we will not be processing a cancellation request for your booking and your request has been removed from the cancellation request queue."

Are these people absolutely MENTAL? I have booked no travel of any sort since February which was this cancellation. Where are they getting this information? This is the most absurd travel or attempted travel setup experience I have ever had, and I travel a lot. So to top off the email. They thanked me for my patience during this "challenging time" and feel free to contact us if I have any further questions. WHAT THE.?

I double checked all my attempted contacts in the app to Support to see if by some miracle they responded LIKE THEY SAID THEY WOULD in the app and nothing changed just a ton of messages UNREAD but hey they had time to update their website and make it nice and pretty, since I last looked a month ago. Hopper is sadly pathetic and I am even more sad over my 600++ dollars due to these people and their scam.

My advice. DO NOT USE HOPPER, TERRIBLE operation, TERRIBLE service, TERRIBLE EVERYTHING. I sincerely hope Kharma nails them and they close up shop. Maybe they can take my 600++ dollars and go to a nice steak house, since they are apparently a bunch of scammers and thieves.

I know this was a lengthy review but I am truly pissed off and frustrated with HOPPER. You deserve ZERO stars in every category. Thank you for taking my money and providing me with NO SERVICE OR ASSISTANCE!

It's kind of funny how most of the complaints about Hopper have the same generic response. Like, who has time to leave negative comments on websites but nobody can respond to our actual inquiries through the app? Anyway, I booked my tickets through Hopper and confirmed them with Alaska Airlines. But when I tried to confirm my second flight with Air China, I couldn't because I didn't book directly through their website. I just needed a confirmation so I knew my $2500 didn't go nowhere. I sent several messages to Hopper but received no reply. I was getting frustrated and anxious because I only had 24 hours to cancel my booking. But they still didn't respond even after 24 hours. I was able to confirm my booking by emailing Air China, but Hopper still didn't communicate with me. I'm about to call my bank to reverse the charges and go with a reputable service that actually communicates. Seriously, it would take them 5 minutes to address my actual concerns instead of just responding to negative reviews.

UPDATE 11/15/2019:

So Hopper finally emailed me back, but not even about my request for a confirmation. I sent them a message 6 days ago, asking about their services. I ended up figuring it out via Google so I didn't think much of it. But the person who responded to my outdated inquiry helped with my current issues. However, a week is an insane turnaround time for simple requests. I'll update after my trip.

UPDATE 3/22/2019:

Obviously, things have changed because of the pandemic. I'm patient with all the companies experiencing delays. But the delays with Hopper are astronomical. I'm not sure about the people saying they were taken care of in a few minutes. Probably their employees trying to cover up their shady practices. I contacted them on March 6th to ask if I could re-route or somehow change the itinerary so we didn't have to travel through China, our ultimate destination being Bangkok, and China having been deemed a Level 3 Travel Advisory. They responded with an automated message saying someone would be with me soon. I messaged back a few days later and got the same response. Then a few days after that, I called Air China directly. I was on hold for about an hour and a half, which was totally fine. I'm sure they are scrambling to get stuff worked out. The lady looked up my reservation and told me it was cancelled on March 6th. I was baffled because I didn't ask them to cancel it. So I asked the lady if she could process the refund. She said the travel agency had to do that and it should take 5-10 days. I checked the Hopper app, but there was no reply or evidence that they cancelled my booking. So I messaged them about it, but still no reply. Finally, I'm disputing it with my credit card company who is happy to help and has said they have had a ton of issues with Hopper. It has been 16 days since Hopper inexplicably cancelled my flight and they haven't even changed the status or messaged me to let me know. If I hadn't taken the issue into my own hands and contacted the airline directly, I'd be completely in the dark. In closing, I understand the huge burden all businesses are going through right now, and I can't even imagine how horrible it must be for travel companies. But this final experience with Hopper is just unacceptable.

In conclusion, Hopper is decent for price watching, but I would never book through them again. Good luck and happy travels.

So, I gotta say, I had a bit of a rough time with Hopper when I booked my flights through them. But, I gotta give credit where credit is due - Eugene, the customer service agent who helped me out, was a real gem. See, I called up Swiss Air to double-check my flights, and they told me that they couldn't reach me because Hopper hadn't left any contact info. And, to make matters worse, they had cancelled my flights and booked me on a different date without my permission! I was pretty ticked off, let me tell you.

But, when I tried to contact Hopper's customer service, I couldn't find a phone number anywhere. And, when I messaged them through the app, I didn't hear back for a whole week! I was about ready to take legal action against them when I finally found an email address for a customer service agent I had talked to before. I sent them three emails, threatening to sue if they didn't get back to me.

That's when Eugene stepped in. He apologized for the mistakes Hopper had made and explained that there was a system error that caused the wrong bookings. He suggested that I contact Swiss Air directly to change the tickets and then send the payment notice to Hopper for them to cover. But, Swiss Air only took credit card payments, so that wasn't going to work.

Eugene was super responsive and cooperative, though. He sent me updates every few hours and was always courteous, even though I was probably driving him crazy with all my emails. And, in the end, Hopper paid for the changes to my tickets, even though it probably cost them a pretty penny. I gotta give them credit for that - they could have just ignored me and moved on, but they chose to make it right.

So, while I might think twice before booking with Hopper again, I gotta say that Eugene and the other good people at the company are doing their best to keep it afloat and protect its reputation. Kudos to them.

I made a hotel reservation on the Hopper App which states it was a fully refundable if cancelled ten days prior to departure. I reserved my booking on September, 6, 2023. My hotel in Puerto Vallarta at Melia was booked for check-in on April 30, 2024-May 3, 2024. I canceled my Reservation on January 4, 2024. I received an email from Hopper stating I was going to receive a full refund within 3-10 business days. I have not received a refund as of today. I have tried to call Hopper to no avail. I tried to email as well and have not heard back from them. I am at a loss, not sure exactly what my next step should be.

Hopper Confirmation# R3RTM2FP6LVF

Reservation Code: [protected]

I purchased a ticket to Cario Egypt because they were showing the best price, But after the purchase they had so many add on fees that I could have purchase directly from the airline. Then I purchased the cancel for any reason to get a refund, I ended up having to cancel the trip and now have been waiting over 18 days and they still have not refunded the money!

I made the mistake of booking a flight to Barcelona on British Airline through Hopper. It was for a wedding so I chose a non refundable ticket for my son and I. Unfortunately he had a horrible accident where he broke his neck and has a spinal cord injury so he’s unable to fly. Even in this instance, both Hopper and British Air blamed one another and stated they can’t even give me a credit for a future date. We even sent the signed doctor note. So on top of major medical bills, I have lost $1,800 for our September 22 flight. If we’re able to fly again, I will only book directly through Airlines and book flexible tickets. I’m very disappointed with the horrible experience with both Hopper and British Air.

On 8/23 I made a reservation on 8/23 for one night. I went to go check in and after doing that and having my card charged for incidentals it came back declined. After contacting my bank they’d aid they blocked it because right after my purchase on Hopper there were other possible fraudulent charges. So I wasn’t able to check into the hotel. The hotel people told me to contact Hopper for my refund. And when I did they refused to give me back my money. It wasn’t my fault that there were fraudulent charges right after making my reservation on Hooper. Now I have to go the legal route and it’s frustrating! I had to sleep in my car. I don’t understand why they wouldn’t just give me my refund. I can see if I had just changed my mind but that wasn’t the case.

I hope this letter finds you well. I write to you with a heavy heart, seeking your assistance regarding a deeply troubling experience I encountered with Hopper Company and its associated agent which the vendor is RENTAL 8 and supplier the MODE COMPANY.

On 12nd July, my friend navigated the Hopper platform with the intention of booking a car using my phone. However, she was merely previewing the order without any intent of finalizing it. To my sheer surprise and dismay, I found that the funds for the booking were deducted from my account without any clear warning or confirmation prompt.

I promptly reached out to Hopper, expecting a straightforward resolution. Unfortunately, they deflected responsibility by stating that the funds were taken by the agent. With hopes of resolving the issue, I contacted the agent which is RENTAL 8 but was met with further disappointment as they passed the blame back onto Hopper. This has left me in a relentless cycle of blame-shifting, with my refund still out of reach.

I find this situation to be in stark violation of the principles of the Fair Trading Act. All I sought was a simple cancellation of the order and a full refund, but I now find myself in a seemingly endless loop of deflection and irresponsibility.

I have made my utmost efforts to resolve this issue, including multiple correspondences with both Hopper , MODE company and the agent, to no avail. I implore your esteemed agency to intervene and provide the necessary assistance.

Enclosed with this letter are all correspondences with Hoper and the agent, if you need, I can give you the details of the order, and proof of payment.

Thank you very much for your assistance. I look forward to a swift resolution to this predicament.

Best regards,

This company ain't trustworthy at all and they play games with you on their app. I tried to freeze some dates with a fee on basic economy, but then I booked a flight within their 7 day rule to get my deposit back. But guess what? When I booked my flight and selected to upgrade to economy, the price went up. And then, after I completed my booking and paid for the flight, I realized that I was booked back on basic economy! I tried to upgrade again, but they told me that I booked a cheaper ticket and I wasn't allowed to upgrade it. They didn't make any of this clear to me during the online process with Hooper. I was told to go directly to the airline, which was British Airways, but they said it had nothing to do with them and that I needed to go to my agent. When I booked online, they asked me if I wanted a refundable ticket, but when I checked in with the airline, it said my ticket was non-refundable according to Hooper. I didn't book with BA, I booked with Hooper, so stop playing games!

On my booking, it said I was allowed one piece of luggage for free and the second would cost ?100. But when I got to the airport and checked in, I was told that my ticket only allowed me one hand luggage and no suitcases. So my journey to leave and return cost me a total of ?340.00 for two people. There's no such thing as customer service for this company to clarify anything! So my whole journey cost me an extra ?340.00, and if I wasn't able to pay this money, I wouldn't have been able to travel. And the ticket was non-refundable after they got my money.

People who are giving this company good ratings are lying for them. Their statement at the bottom means nothing. I would never use this company again or recommend them to anyone! Their service is very poor, and what they're doing to customers is totally unacceptable!

This company needs to do some serious work. I decided to use Hopper because it promised to find all the connecting flights for me, making my travel experience more convenient. However, it turned out to be the most stressful and inconvenient experience I have ever had. I had booked a flight to Vietnam with multiple connecting flights: Miami to Chicago, Chicago to Narita, and Narita to Ho Chi Minh. But when it was time to check in, I never received an email or an option to check in online from the Hopper app. I found this strange and decided to call Hopper for help.

Unfortunately, Hopper was not able to help me because the airport help desk was closed. So, I called the airline myself and found out that our original flight from Miami to Chicago was still scheduled, but our connecting flight from Chicago to Narita was causing the issue. We only had 10 minutes to catch our connecting flight, which was impossible. The airline told us that Hopper was responsible for changing our flights and finding us new ones.

I called Hopper again, but got hung up on after giving my reservation number. On my third attempt, I was told that I would receive a call back, but no one ever did. Our flight was supposed to be at 7am, but now we were forced to head to the airport at 2am, hoping that we could somehow find a connecting flight that would work with our current itinerary or replace our first flight with one departing from FT Lauderdale instead at 6:45am. The problem was that we didn't have a confirmation or ticket of our first leg of the flight, and Hopper offices were closed. We had no way of showing the airline that we had tickets for that first leg of our flight.

This was the worst experience I have ever had. I am so upset and will never use this app again. Hopper needs to improve its customer service and make sure that its customers are not left stranded like we were.

I recently had a bad experience with Hopper and I want to share my thoughts. I was unable to get a refund for my ticket and instead was given "carrot cash" which has no actual value. I feel like I was scammed by this company.

Another issue I had was with their customer service. The only way to contact them is through messaging, but they close at 5pm. This was not disclosed to me beforehand and caused a lot of frustration when I needed to speak with someone after hours.

I did some research and found out that Hopper has a disclaimer that limits their liability for any damages or losses that may occur while using their services. This includes personal injury, loss of data, revenue, profits, reputation, use, or other economic advantage. They also assume no responsibility for any information, content, products, air travel, lodging, or other travel service or material available on or through their apps or services.

While I understand that companies need to protect themselves, I feel like this disclaimer is excessive and puts the customer at a disadvantage. In the event of any issues, Hopper's liability is limited to either the amount paid by the customer or $1,000, whichever is greater.

Overall, I would not recommend using Hopper for any travel needs. Their lack of transparency and limited liability make it difficult to trust them as a reliable source for booking flights and accommodations.

Don't book your flights through Hopper, it's a nightmare! At first, I really liked the app because of its great layout. However, when the Coronavirus outbreak happened and we had a layover in Shanghai, the airline canceled our Singapore to Canada flight on February 14th. I waited patiently for them to rebook our flights, but they didn't even notify us. On February 20th, I reached out to the airline and confirmed the cancellation. I immediately opened a chat on the Hopper app, but they don't have a phone number. I opened 5 chats over the next few days before writing a poor review on the play store. Finally, they replied and asked for my booking code. They said they take this seriously and will look into it. I sent it by email, and they immediately responded, saying they'll look into it. They didn't ask any questions, provide a timeline, or give an explanation. If they had just said they typically rebook 48 hours before flights, I could have relaxed for my two-week vacation until 2 days before the flight. I sent 4 more emails over the next few days and got the same response or no response. Finally, on March 5th, they let me know they're queuing these by departure date. We were set to leave on March 8th, and all the flights were booking up. 23 hours before our flight, they still hadn't responded. At that point, the airline was finally able to get involved and dealt with it no problem. We NEVER heard anything back from Hopper. DON'T put yourself through this stress! Pay the extra few dollars and book through the airline. You can still use them to search for flight deals, but save yourself the hassle. I even added on the optional tip to help Hopper keep running when I booked. I was never rude until the end, just some communication would have made me happy! Horrible, horrible customer service, and I have now deleted the app!

Hopper is a total scam! I'm a teacher who loves to travel, but I don't have a lot of money. I've been using Hopper for a few years now to find cheap flights, and I've always recommended it to my friends. But now that the pandemic has hit, I've had two of my trips cancelled by the airlines. And both times, I was told that my refund had been given to Hopper because I booked with them.

I've been trying to contact Hopper for weeks now, but there's no phone number or customer support email. All they have is a robo chat that doesn't help at all. It took me two days just to find a form to apply for a refund, and I still haven't heard back from them. And when I tried to contact their support team through the app, I just got sent in circles with meaningless articles.

I'm so frustrated with Hopper that I'll never use their app again. And I'm not just going to sit back and take it - I'm going to post this review on every travel forum I can find, and I'm even considering legal action. Hopper, if you're reading this, please contact me and fix this issue. You're stealing hard-working people's money, and it's not right. I used to think you were a great company, but now I'm ashamed to have ever recommended you.

I had a really bad experience with Hopper and I wouldn't recommend booking with them. I've been flying for over 20 years and this was honestly the worst experience I've had.

Here's what happened: I called Hopper to change my flight and they found me a new one. But I was on the phone with them for 4 hours waiting, so they said they would email me the flight itinerary instead of booking it right then. I got the email about 2 hours later and I replied right away, giving them permission to book the flight using the original credit card that I used for the reservation. But I didn't hear back from them, so I called them. That's when they told me that the fare had gone up $600 and that I would have to change my return flight too. They said it was because of a rule from the airline, but when I called the airline directly, they said that wasn't true.

I kept calling Hopper every day for 2 weeks, and finally they found me a flight I could take 12 hours before departure. I gave them my credit card number, they charged me for the flight, and I started packing. But 4 hours before departure, they called me and said that the ticket couldn't be booked because of a problem with the airline. I called the airline again and they said that Hopper hadn't put anything through. I kept calling every 4 hours to try to change my flight and check on the progress, but it took 34 days for them to finally find me a flight. They charged my card again and now I'm less than 48 hours away from my departure time, but Delta is telling me that Hopper still hasn't changed my flight. So now I'm waiting on the phone with Hopper for 2 hours to try to resolve the issue.

I would suggest using Hopper to check prices, but then booking directly with the airline. Don't make the same mistake I did and book through Hopper.

Hopper is definitely not the best app out there. My boyfriend and I were looking for flights to Dublin, Ireland and found a good deal on Hopper. We travel quite a bit, so we know what to look for when booking flights. The round trip flights we found on Hopper included seat selection and a checked bag each, so we went ahead and booked them. However, later that night, I received an email from Hopper stating that our selected seats were no longer available. I was confused and frustrated, so I called the airline directly to ask what was going on. The airline representative informed me that they don't offer seat selection for economy tickets, so Hopper charged us for something that was never even an option for our flight. He also told me that the checked bags were not included, which was another thing that Hopper falsely advertised. He said that I could add these things onto my booking for an extra $200 per person. When I asked him how much the flight would have cost if I had booked directly through the airline with the seats selected and a checked bag, I found out that I would have actually saved money compared to what Hopper advertised.

Getting a refund from Hopper was a nightmare. They make you contact the airline directly, which I did within 24 hours of booking. The airline easily refunded me, but two days later, I realized that my credit card had been charged through Hopper and not the airline. Trying to reach someone from Hopper was impossible, so I submitted a request for a refund through them. They informed me that I needed to send them verification from the airline stating that they were refunding the total booking before they would proceed with a refund from Hopper. This was not written anywhere in their rules, and I would have been waiting forever to receive a refund from Hopper if I hadn't reached out to them. They would have just kept my money. Finally, two business days later, I was refunded for only one of the tickets, so I had to start the whole process of trying to contact someone from Hopper to refund my second ticket again.

Overall, my experience with Hopper was beyond frustrating, and I would not recommend this app to anyone.

So, I recently tried out this website called "hopper" to book a room in Las Vegas for a three-day weekend that was also the perfect day to get married - 02/22/22. Unfortunately, the rates were inflated due to the car shows going on, and I ended up paying a lot more than I expected. I was pretty disappointed with the site and didn't think it had any potential.

However, a friend of mine told me that hopper actually had better rates than other sites, so I decided to give it another try. I soon found out that this was a total scam. The price freeze thing they offered was a complete lie - the night before the freeze was set to expire, the amount due went from $350 to $1,100. Apparently, I had maxed out my savings at $300, and the new total due was $850. I was so angry! All the rooms were now about $1,000 a night, and I had to pay the higher rates through the actual resort.

Hopper didn't help at all - in fact, it made things worse. Their "Carrot Cash" program was a joke. I ended up booking a room directly through the resort, which was a bit more expensive but still a better deal. At least all the fees, taxes, and deposits were upfront. Hopper, on the other hand, was unprofessional and had no customer service helpline. It was a complete scam.

I would never recommend hopper to anyone. All the "book cheaper sites" are just out to get your money, but hopper takes the cake. They take their cut and you're still responsible for all other fees at check-in. It's just not worth it. Spend the extra cents on your reservation and have peace of mind.

To make matters worse, when I tried to resolve the issue with their customer service, they told me to "DM THEM ON TWITTER." Seriously? Who does that? I'm currently disputing the charge with my credit card bank, and I'm so glad I didn't pay with my Chase account. If I had, I would have had my money back already.

Overall, hopper is just trashy. I hope this place goes down burning.

I've used Hopper a few times now and my experiences have been mixed. Back in August of 2021, I used the app to book a flight and everything went smoothly. However, this week I tried to use it to book a hotel and it was a nightmare. The app has a "price freeze" option that allows you to lock in a price by paying a small deposit. If the price goes down, you get the lower cost, but if the room you chose is no longer available, Hopper is supposed to get you a room with the same bed option to fill the gap. Unfortunately, when this happened to me, they said there were "no other rooms with this bed option" and I would have to cancel. But I found multiple other listings from the same hotel with the same room and bed option for a higher price! They didn't honor their original terms and it left a bad taste in my mouth.

So, I hastily booked another one of their "deals" and after one Google search, I found out that their "highly reviewed hotel" was actually getting scathing 1-star reviews. I cancelled the booking about 30 minutes after making it, but at first, they were only going to refund me some of it, leaving out about $20 on a $300 hotel stay. It was frustrating to deal with their customer service. For such a "tech-savvy" app, there is no virtual chat or even a phone number to call. You have to email back and forth and wait hours for a response. It took me talking to four different people for one issue because of the long wait times between responses. Also, in order to even email them, you must attach it to a current or past trip. So, if you cancel and have issues with anything involving the cancellation, you can't contact them unless you have a previous trip (thankfully, I did).

On top of that, their refund policy takes a standard 3-10 business days, but when I asked about when they think it'll be processed because it's a fair amount of money for me, I was told to contact my bank. When I did, my bank assured me it was their job to notify me, and they would have no idea when the refund would be processed. As soon as the bank gets it, they put it in your account.

Overall, the app has useful features, but there's a lot of dishonesty involved in customer service, and it's honestly just really hard to contact them in the first place. I hope they improve their customer service and refund policies in the future.

it's a complete waste of time and money. Sure, their app may make you feel like you're saving money with their "freeze" system, but in reality, it's just a ploy to get you to spend more money on their platform. They charge you a fee to lock in a price for a short time and then refund you in carrot cash if you don't book. However, what they don't tell you is that their refunds are more like coupons than store credits and can't be combined. Plus, when you search for a room on Hopper, they factor in any carrot cash you have into the daily price, making it look like you're getting a great deal when in reality, the price is often much higher than what you can book for on most other sites.

To make matters worse, Hopper charges you each step of the way and even automatically adds tips for themselves that you have to opt-out of. It's ridiculous that a reputable online business would ask for tips like a valet with their hand palm up waiting for money. And if you want any decent customer service, you have to pay in advance for "VIP Service" or you'll never have the option to communicate with a live person.

In my family's personal experience, Hopper lost our booking, only partially refunded us in carrot cash, and booked only 1 day instead of 7. When we tried to get a refund for their error, they told us we could cancel and get nothing back or pay them $54 more to check into the booking they screwed up. It was a full-fledged lie on the part of Hopper to get more money out of us. Their customer service offered us another $65 carrot cash coupon, which can't be spent on anything but a new booking. The catch is even with rooms that cost much less than $65, Hopper would take another fee. We had to stop payment and block them on our debit card for them to stop charging us.

Overall, I would highly recommend staying away from Hopper. They may seem like they're saving you money, but in reality, they're just trying to get more money out of you. Their customer service is terrible, and they don't care about their customers. Save yourself the headache and book your travel elsewhere.