Loveholidays review: Holiday numbers LOV7205638U and LOV7205535

I booked a holiday last sunday 3rd February 2024 to Benidorm, at the final stage of my booking either the site crashed or something lead to me losing connection

on gaining connection again i was asked for my bank details again, holiday booked, looking at the email i received pending confirmation i noticed the filghts were from stanstead not liverpool as originally requested, phoned up immediately but offices were closed till the next day, Monday, then i get an automated text from my bank saying i'm overdrawn, i phone them they say over £1600 has been taken out of my bank, turns out Loveholidays have taken two identical payments for two identical holidays that were not even confirmed but pending, i have phoned every day since then with no refund or explanation.

after three days i was finally given the email address used to book the flight with Ryanair, i contacted them to be told only one set of flights were ever booked not the two sets i had been told, also if you had contacted them as i requested within 24 hours they would have corrected the flight details free of charge, i have now lost over £1600, i.e. two months pension and cannot afford the £1800 Ryanair want to change flights even if i got one payment back, os my bank account is now empty and no holiday prospects