Luminess Air
Reviews and Complaints

I ordered the basic system on oct 26th, with the understanding they would take 19.95 immediately for a "trial price". Less than 3 days later, they took 59.99 from my account. I still did not have the system. I called them, and they told me that it was my first payment. No place on the website did it say that. Well, after 3 calls and 3 weeks later, I finally received it. I tried it for 5 days straight. I even had someone else use it on me, thinking I was doing it wrong. Nobody... And I mean nobody, could tell I even had make up on. I followed the instructions to the tee. Even put on "multiple layers". I have never been so disappointed in a product in my entire life. Immediately, I contacted them and received a "rma number", and, with my money, am returning it next day air. Buyers beware: read the print on the back of the packing slip. You only have so many days to return this. They do not go by the day received, they go by the day ordered. Very disappointed. Do not buy this, it's a rip off!

I ordered luminess air starter kit and just received it. Upon opening it up, I couldn't believe everything that was in the box. I am 76 years and would have to go to a community college to read and understand all of this material. I would like a return authorization (Ra) number to send this back. My customer invoice # is 1818212. The other invoice number is 8645342,
Inspector #24 tnr

I was suppose to have 30 day free trial but they stole $59.00 from my account before the 30 days was up, I did not like and was going to return. July they sent me a small package of make-up and charged me $35.06. They charged me for two more packages one in August and just now in September. I did not receive anything, they just stole my money. Customer service refuses to answer their phones. A class action lawsuit needs to be filed and these people need to go to jail for theft.

I received the product for my wife while she was away on vacation, when she return she use the product once and had a bad reaction, I called the co to get an ra number a few times and they refused, I explain the situation they told me that they will get back to me and the never did, the product is in perfect condition I would like to return it for a full refund, my customer # 1767535, please if you have any questions my email is [protected]@gmail.com, Thank you ED

This is a scam. They send you a product and then start billing you monthly. I never even got to open my package due to vacationing and when I saw the chemical ridden makeup I called to send it back and they refused and continue to charge my card. I have an unopened package and their public relations person absolutley refuses to refund any of my money. These make sprays are full o toxic chemicals used whenm peopl die and need to look good. To put this on my face would destroy my skin. They are not budging. DON NOT ORDER THIS! Airbrush system until you are dead.

I order the product, tried it and it was horrible. Everything they said it wouldn't do, it did and then some. They kept my card on file and took payments out even after it had been returned! I returned it within 30 days, called them they said I would have to send it back on my dime! I returned it, and they still continued to hit my bank account after I returned it! I had to literally cancel my card and get another one to make it stop. Now they have it in collections for over 300 dollars! They are stating I needed a return authorization! I called in and was told I had to pay for it which I did and sent the product back! I never got a return authorization number, I was never given one, so how the heck can I have it! Why do you need to be authorized to return a product? It doesn't work, it was a "warranty" given ad! Now I have no product (Which it didn't work anyway), was billed out of my account over 150 dollars, and they are hitting me for collections for 300 dollars! I am fighting against it on my credit report, they called and was extremely rude, talking over me not letting me talk at all, and was stating that because I didn't have an authorization number (Mind you I was never given one) I owe them! To say scam is an understatement! Do not buy this product!

I ordered Luiminess Air product plus the beauty package and professional air brush...but what I got was extra colors of the african american shades and a second cheap air brush ...still have yet to get my professional air brush and today I got more colors and did not sign up for their monthly club but think im being charged for it anyway.I feel duped on this one and will get to the bottom of the monthly club charge that i didnt not take ask to take part in

I ordered Luminess product was charged but never received the shipment so I canceled because I had ordered it for my sisters wedding. I received a box of ? and was charged again for supplies for the machine I have not received. I sent the box back returned to sender . I have been charged 3 possibly 4 times and I want those charges refunded back to me. My name is Keely Witteman My customer ID #is 1694201 My telephone # is [protected] please recredit or mail me my refund asap thank you Keely Witteman

About 2 months ago I called Luminess Air to purchase a product for $26.99. While ordering my phone dropped the call twice. Every time I called back I told the operator to make sure I was not being double billed. I was gauranteed that I would not be. I received my bank statement and there were 3 charges. I called Luminess Air 6 times and was told that I was not charged 3 times. They finally found that I was charged 3 times. I received 2 boxes and one was sent back because of address error. I called again and they said that they would refund me the one that was sent back to them only. They gave me a return Authorization number to return the other 2. I cancelled the order and was told that there would be no other charges. I had to pay for shipping and return. And insurance. Today on my bank statement there is another charge for $59.99. I still had to pay for 2 unopend boxes and now another $59.99. I am on Social Security and was buying these for my daughters birthday. They dont care. So now I am back to arguing with them on this other charge. So now I have paid $120.00 for no products, Insurance and postage to return 2 products (20.00) and nothing I can do. I wish there was someone to help me. Al I can say is be very carefull when ordering from Luminess Air.

I purchased their Airbrush Makeup System 2 months ago. I upgraded to the "Pro" system. I paid 34.00 and agreed to the monthly payments and the monthly makeup club subscription. I paid for the system via my Wells Fargo Account. And, have been charged for the system for the past 2 months with no issues. The other day while checking my other bank account M&T bank... I noticed a charge of 89.99 from Luminess Air. I couldn't believe it. Luminess Air does not know my M&T debit card information. Nor, were they authorized to use my M&T debit card! What a complete SCAM! How exactly did they get my debit card information from my other bank account? Luckily, my bank canceled my debit card and when it clears monday (from pending status), my bank is going to refund my money. Do not deal with Luminess Air. If you are going to get the system.. Pay for it in full first. I will tell EVERYONE I know (and, don't know) about this. People need to be aware that they looking up their customers other bank information's to charge their accounts.

Never got to use the system at all... Nope not even once... It don't work continually sprays before you even pull the lever so make up would go everywhere as soon as you would try and put the make up in it as far as im concerned its only good for a donation at the local salvation army so save your money it is a bull # co telling everyboby I know bcs word of mouth can break a company[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[ luminess air is a joke ]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]

Do not buy this product! It's a rip off. They make it sound as though you get the machine for free and only charge you for the makeup. At least that was my special. However, they charge 5 payments at $69 plus $29 a month for the makeup. They machine is a basic fan. value of $20 maybe. not $350! You can not cancel. There is no refund. And they say if you don't pay, they will report to collections. Fraud! Horrible company that needs to be shut down.

Just received a box with Mascara and makeup I never ordered, and my CC was charged.
I am returning the products and want my account credited back,
I am very upset that a company would charge my account without my permission,

Eva Saunders

I recently purchased the LuminessAirbrush cosmetic system through a special on Good Morning America. The system is terrible - absolutely minimal coverage and difficult to use. When I tried to return it, I was informed that since it was a special price, the money back guarantee did not exist. To say I am furious is putting it mildly. I want everyone to know what a rip off this product is.
Very poor customer service also.

I caught the end of an infomercial that was selling an airbrush to apply makeup with and the makeup to use in it for $24.95 (around). I got online...looked at the colors of the make-up and ordered it. I didn't care for the airbrush or makeup and gave it away. A few weeks later I receive more make up in the mail so I look at my credit card bill and they have charged me $69.95! I contacted LA and told the girl what I was charged and that I did not order this. She refunded $29.95? I called again. This lady told me I had not read ALL the terms and conditions online and that they would be charging me FIVE PAYMENTS of $69.95! I told her I would just get it back from the person I gave it to and return it. She told me it was too late to return it! THIS COMPANY IS A SCAM! IF YOU ORDER FROM THEM YOU WILL WISH YOU HAD NOT! I saw NOTHING that stated this information! I'm boiling mad! Will also be cancelling this credit card 1st thing in the morning and getting a different #! These people are crooks!

After ordering the "Risk Free' offer of $29.95, I did get some supplies, but was actually charged $89.97.
Next month-another package containing a SINGLE tube of something-Another charge.
TODAY?..Total $463.00-+COUNTLESS UNPRODUCTIVE PHONE CALLS (for 2 boxes of (approx) $20 value)
SOLUTION?
I CANCELLED MY CREDIT CARD-
For anyone else who feels this is too drastic-too bad. Having worked for a major bank I understand that repeated, small charges go unnoticed by the vast majority. DILIGENCE is doing something to KNOW.
TRUST NO ONE...Especially this company

Rec, air brush system yesterday 01, 16.2014...tried it today 01.17.2014 and am 100% unsatisfied. The system took much more makeup that advertised, the results not as expected. When ordering system I was NEVER told of your no return policy. Deceptive. Mary Cipolla Acct#[protected]

I received a shipment of products I did not order and it was peculiar because it was random and something I would not have used. I called to return it and find out I was charged for it and it was on a recurrent order and payment was taken from my credit card every 2 months. When I asked them to return it, they said I had to return it and pay for the shipping. I said I don't think so and proceeded to tell them off about 2 things 1) I did not authorized products to be sent to me and 2) random products to be sent and them bill me for it.

I asked to talk to a supervisor at which at 830am central time (I am in Houston and Stafford is 20 minutes in the suburb) to which I was denied. I told them I know what my rights are and they will refund me in full plus the shipping. They said that when they shipped me the equipment the paperwork said they could send me products and bill for it until I call and cancel. Really? without my consent?

I returned it and they have it in writing to refund my shipping with a copy of the receipt. When I emailed them 2 hours later, they said they cannot do it with an email receipt and said now I have to call them.

This is where I am now. I will fight this to the end. I have filed complaint with BBB, with Amex as well.

I have been in contact with my bank and the company luminess air and asked them to stop auto charging my account and to remove and cancel my membership they said they canceled it, but I just Again have been charged this month. Please ask them to cancel my membership and stop charging my account.