Macy's
Reviews and Complaints

I have tried to make a purchase of several gift cards with my macys card, and was rejected after it was submitted. When I called to ascertain why, no one in macys could tell me what happened! In fact there was a freeze placed on my card, which at one point was taken off. After spending over an hour on the phone speaking with people who cannot speak the english language fluidly, I was told it was ok to order the gift certificates! Once again, I was rejected! I made several attempts to correct this by recalling the phone number given, I was continually placed on hold, they could'nt find my account, they wanted to verify my account, which I did several times, but to no avail! I am frushtrated and angry, and am totally giving up on macy's, you have lost a customer, and I will do everything within my realm to convince other people not to shop at macys. The customer service program you have in place is the most horrible experience I have had in many years!

I am Jean Ronald Jules, I have applied for a Macy's credit card. I never received it, and make any purchase on it. Suddenly, I received a Macy's account statement [protected])with a bill of $281 with a minimum payment due of $29.
Honestly, I don't know any transaction about that.

Can you please help to find who make those orders and which address they used for delivery and which email address they used for those purchases?

My mail is:
100-21 197th street
Hollis, NY, 11423

Sincerely,

Jean Ronald Jules

[protected]@gmail.com

[protected]

I placed an online order for in store pickup. Received notification that one item arrived but that I didn't have to pick it up until the order was completed. Now I get notification that part was canceled due to the fact that it was not picked up. It was a Clinique gift set $73 value for $10. Low and behold, it is no longer available and cannot be duplicated and no substitute. Imagine that. I am not happy and will cancel any outstanding orders. This is bs!

Ordered (#2058796874) on 11/05/2020 when it showed up as being in stock. As of 11/16/2020, the item has not been shipped according to Macy`s website order status function and it does not show any information for the order status. Customer support advisors, all in the Philippines, repeatedly said that no refund will be processed for this order. Attempts to speak to someone in the USA have all been failures.
I want immediate credit for order that is unavailable & has not been received by me.

Purchased 2 knife sets on order #[protected]. Received manila shipping envelope on 10/30/20 and package was torn at top and only had 1 knife set. Called and reported it not received on 10/30/20 and I was told it would be shipped out in 24/48 hours. Never got any emails or shipment. Called again on 11/2/20 and was told the same thing and called a third time 11/4/20 and was told it was under review. Macy's treated like a thief over a $17 knife. It was shipped direct from the manufacturer in a manila envelope and was securely tape to prevent loss of contents. I want the merchandise reshipped to me as it not my fault the item was not shipped properly. It is a disgrace the way Macy's 800 number handles problems. I had problems before when the pandemic started and I had to go thru hell to get it corrected.

I made the mistake of buying some jewellery on installments from macy's. It was paid in full months before the scheduled promotion expiry. However two months later a $292 interest charge was assessed on the promotion because there was a $5 starz pkg charge that was overlooked. I spoke to a representative and had the charges removed. The accound was closed and I cut up the card.
Yet the next month the same charges appeared along with a late charge added. This bankrupt company should be run out of town.

I ordered two dresses. I received one. On 7/13/20 the shipment info was sent to UPS. I contacted UPS and they stated that they did not physically receive anything from Macys. I sent numerous emails, sat on the phone for over 30 mins a couple of times and no agent picked up. I never had a problem receiving items from Macys before. This is ridiculous.

I ordered P/Y/T Beauty
No BS Eyeshadow Palette
But they sent me the Day/ Night one of this brand it was dark and awful,
I had to wait for ever to get it and I also ordered another makeup item both took a very long time to arrive!
It's impossible to get a human to help you phone wait times 60 minutes,
This company is not capable of seeing up there web sight to get real help with orders.. I Like Macy's but will have to shop else where can't deal with this!
Buyers beware!

I returned an item to Macy's.com in March and have done everything I know to do to get my Visa card credits with the $65 ish return. They sent confirmation that the item was received and return was in progress. After months of calling and emailing they said it would be on my card in 3-5 business days (that was two months ago) . Still no credit for the item!

I ordered a coaster home furnishing sandy beach 5-drawer dresser on-line from macy's on july 12, 2020. The item was on sale for $729.00. It was supposed to be delivered today (july 21st), and when I did not hear from macy's yesterday regarding my delivery I checked my spam folder, and sure enough they had cancelled my order. When I called today to find out what was going on, I spoke to one person who could not find my order, even though I was reading from the email they sent me cancelling it and I gave her the order number (repeatedly) from that email. She then transferred me to a supervisor named shannon, who was very well-meaning and tried hard (she admitted she was new at the job), but she told me she had no idea why it was cancelled and the item was no longer on sale. When I asked if we could just start from scratch and place a new order, she explained that she did not have the authority to give me the sale price, and she transferred me to her supervisor, a very surly woman named cheryl. From the get-go cheryl obviously had no intention of helping me and told me it had been too long since the original order for me to receive the discount on another order. She honestly sounded completely uninterested and unwilling to even try to find a way to keep this customer happy. When I mentioned that I have had a macy's credit card and have been a loyal customer for over 3 decades (actually, my macy's card says "cardholder since 1991 — that's nearly four decades) and I expected them to make concessions and extend the sale price (since I still don't know why my order was cancelled) — she hung up on me. I kid you not. I tried calling back several times and could not get through. If macy's does not respond to this and rectify this situation in a satisfactory manner within one week from today I am cutting up my macy's card and never entering that store again. It's gone to hell in a hand basket. At the very least, they should start by not keeping people in customer service who hang up on their customers.

As a devout Macys customer, I am using them to furnish my new home. I purchased a dining room and sectional along with the insurance, which the salesperson assured me, covered "everything". Two years later, I file a claim as the cushions on the $2K Radley sectional have lost their resiliency. Only to find out, cushion resiliency is not covered? Really? I was misled, and lied to and want a resolution. I either want new cushions, or a new sectional.

It is so hard for me to accept what I'm reading on so many message boards, from customers scammed by the Macys furniture salespeople. This is a thing, according to the BBB. They handle daily complaints similar to mine. How can a reputable company the likes of Macys, blatantly lie for a measly $400 up sale?

I feel cheated during this already most difficult times, and I want a resolution. I'm counting on the Macy's I know, to please reconsider and offer me the support I was promised.

I baught a Gold chain online since Christmas holidays were coming & it was on sale for about $300 cheaper than original price. However, when I received the chain it was hollow, which they never mentioned! I kept it because It was a pretty chain, Three months after wearing the chain it started breaking. I've fixed it about 4 times & it still keep breaking! I went to Macy's to make a complaint or exchange or to get a refund but they said they couldn't do anything because I've already wore it & it been couple months ago. Wasted $291.00 for a no good chain.. I see why they had it for $300 less than original price. I've always been satisfied shooping at Macy's until this happen & they don't have any consideration about their customers but about their money. Be very careful when shopping gold chains especially on half price of original price.

I ordered a bottle of perfume on 05/30/2020. It's curb side pick up macy's at lakewood california. I received a massage and e-mail from macy's that it's ready to pick up. When I got to the shop at 1.20 pm on 05/31/2020, macy's at lakewood was already closed. I went there again the next day but it was still closed. Looked over online information about that store, they were closed whole week. When I called them to cancel my order and issue a refund, they said it would automatically cancel when I didn't come to pick up an order and they would take a week to issue the refund. I didn't go to pick it up again. It has been past a week and there is still no refund and when I call for my refund, they keep prolonging the time they say they will need to give me a refund. They are withholding my money.

On March 18, 2020 at 2:21 pm I attempted to go on the Macy's website and make a change to my recurring payment only to find out that the option to change my recurring payment amount was not available mysteriously during the Pandemic. I then tried to call Macy's and was not able to get through to anyone. After a week I was able to speak to an outsourced representative that assured me they would change the recurring payment amount. For the past three months after each pay cycle I get an automated call stating I have a late fee. Each time, I go through the hassle of getting the late fee waived and make a payment.
The language barrier between this outsourced customer service is a primary reason this discrepancy is not solved and to make matters worse reaching a respectful manager that speaks fluent English is absent. As of now I still haven't been able to correct this issue. You would think these companies in these times would at least secure how they receive your payment.

I am so exhausted dealing with Macy's over the past several months. They have major order fulfillment, logistics and lack of communication issues. No part of the process works.
After waiting for a product I ordered months ago with no word, I called them and they refunded me. They reordered under Order #[protected], I paid again and it shipped on March 16. I received order shipment notice but no delivery notice. When I attempted to track the package, it listed the delivery info as in another city. Multiple times daily, I try to reach customer service, by phone, or virtual agent chat. Nothing. There are no live agents and the automated agent gives you no choices but to call back. The virtual chat doesn't work. Macy's has essentially left me with no way to communicate the problem I am having. Their logistics process has seriously deteriorated.

Incorrect bill; then added all kinds of fake charges. Then after numerous messages to them they do not respond. I had someone on the phone twice who said they fixed the errors but said they were not able to message me.
I rue the day I shopped there.

Do not get a macy's card... The store may be nice but the credit card is a huge nightmare and bad for your credit.

I ordered a Michael Kors Wallet & Purse which arrived at diffren times but that's ok, the thing is I put on your page where you order your item where it says Gift ( YES) and I also put a message in the Gift Message area and when my daughter received her gift the wallet there was no message card and when she received her Purse there was no message card and I have a picture to prove that I filled in that area with a note to go in the box with her gift ...also they put the price of the items in the box and that was a gift and I am so upset about that because it spoiled my whole surprise gift to my daughter ...if you guys will not go by your instructions for us to pick from why are you guys horning it ...im so upset about this ..I will place the pic of my filling out on the page of you guys instructions and I ordered 4 things from u guys I love Macys but I don't like what happen to me as not having her Message as Happy Birthday to her...
my e-mail is [protected]@yahoo.com

I BEEN EMAILING MACY, CALLING MACY CUSTOMER SERVICE MULTIPLE TIMES WITH NO ANSWER. THIS ITEM WAS NEVER PICKED UP SINCE THE STORES ARE CLOSED AND NEVER SHIPPED. I NEED MY CREDIT CARD TO BE CREDITED SINCE I CANNOT MAKE PAYMENTS AND NOW I AM INCURRING LATE FEES. PLEASE I NEED THIS TO BE RESOLVE AS SOON AS POSSIBLE.
How can it be that I can place a online order but when it comes to get credit for a item never received, I get NO answer.

There's been a fraudulent credit inquiry on my credit report for Macy's Credit. My credit was run on 04/06/20. My name is and contact info is;

David Lumbert
7550 Colony Palm Drive
Boynton Beach, FL 33436
[protected]@me.com
cell [protected].

I would appreciate a phone call or email letting me known this is resolved