Macy's
Reviews and Complaints

We bought a Macy's East Serena Firm King size mattress for ~ 2000$ in February 2013 and within 16 months, both my husband and I started developing pain in your backs and necks. On contacting the store, we were asked to talk to the company directly since it was still under the warranty. We were able to schedule an "inspection" after 3 weeks since we first contacted the company. During these 3 weeks, we did not use the mattress because even a couple hours of lying done was aggravating our back pain. On the day of the inspection, "the inspector" comes along took a few pictures, measured something and then called the Macy's customer service to give them his findings. It was no surprise that although he could visually seen a depression, the thread that he used for measurement did not reveal any depression. So long story short, the customer service said NOTHING could be done!
Now, this to me is how Macy's rip people off. I would NEVER recommend Macy's furniture to anybody because it just leaves you with a feeling of having been cheated! Their customer service is pathetic at its best!

Worst credit card ever! Automatic payment means you can set it up one time for that one month and then mine was cancelled. Then they charged me a late fee and when I contacted them they "found" the payment. Then I saw that they charged me for interest which I should not have to pay anyway since my payment was for the entire amount. I paid it just to be done with it but they cancelled that payment and charged me a late fee on the $4 interest fee. Their website is awful - I cannot see a copy of my statement and my payment history details, which say that the payment was somehow cancelled and it won't show me the amount I paid later that month either. The money I am saving by using the card is being charged against me in made up late fees. I hate this company!

I am writing to complain about the total failure of your delivery service and your customer care center in resolving an ongoing issue with furniture I have purchased from your Fair Oaks Mall store. I purchased a recliner on March 27, 2014, Sales check #[protected].
I waited for two months for delivery and when it was finally delivered it was damaged. I was told to keep the chair until a replacement could be delivered. Two weeks later another delivery was scheduled. I waited another day for delivery only to have another damaged chair delivered, which I refused to accept. Again I was promised another chair within a week or two. Another delivery was scheduled and this time I went out to the truck to inspect the chair before they brought it into my home. I watched the delivery men unpack the chair form it's cardboard shipping box, inspected the chair and found a crack in one of the braces; again I refused delivery and I was told by the drivers that it should have need inspected at the warehouse before being loaded for delivery; apparently it was not. I called customer service to file a complaint. Your phone staff have always been apologetic and courteous. I was offered a $50 gift card my trouble and told that the next delivery would be scheduled in two weeks; that notes would be made to insure that the chair was thoroughly inspected at the warehouse, carefully repacked and delivered. I was given a delivery date for the following week. The date came and I never received a confirmation call or a delivery time. I called the customer service department and complained and I was told that they had no record of the scheduled delivery. I asked to speak to a supervisor and was told none were available, and that one would call me back; they never did. Today June 15th I was scheduled for a morning delivery between 9:30 and 11:30. I received a phone call mid morning telling me that there was a problem at the warehouse and that the delivery would be delayed and that someone would call me with a new time. No one called and I was forced to call customer service. I was told that the truck had a mechanical issue and now the delivery was scheduled for between 1 and 3:00. I asked to speak to a supervisor again and I have been waiting online for almost a half hour and have yet to talk to a supervisor. I am totally frustrated and upset and am prepared to cancel my order, have you pick up the damaged chair and return my money. My credit card should have never been charged for this damaged char until this issue was resolved. I am so dissatisfied with Macy's handling of this purchase that I will never walk into a Macy's store or purchase another item form Macy's again. I am also prepared to share my experience with all of my friends, family and connections on each of the social media sites I belong to. At this point I honestly believe that Macy's could care less about satisfying me or resolving these issues. My time is valuable and Macy's has wasted 4 days of my time because of the ineptness and lack of care by your warehouse and delivery staff. Your customer service supervisor apparently had no desire to talk to me because I am still waiting, a half hour later, for them to pick up and talk to me. I don't understand how you could possibly call this customer service. My home number is listed above; I am anxiously awaiting to hear your response or see if anyone cares enough to call me back.

I was an outside vendor working inside of Macy's Cross County for a little over 2 years. I've never had a job I hated to go to as much as I did when I worked in this location! Lets start with the customers, who are allowed to treat you with such disrespect with no help from security or management. The girl's I worked with were almost attacked on numerous occasions from patrons and nothing was done about it besides being told to walk away. There was one serious incidence where a man was inside of the store from 11am until 6:45pm, stalking women by the bathroom on the second floor and even followed a pregnant worker back to her counter and proceeded to follow her behind her counter where only employees were allowed. She called security, came to my counter to hide and told me how she had seen him all day and he was following her around the store bothering her. As she was telling me this, 2 police officers came down the aisle, pulled out their guns and told the man to drop his weapon. This man ended up stealing 2 BUTCHER KNIVES from the Home Department and was carrying them, concealed, the whole time he was in the store harassing people. Not one person from security informed anyone to stay away from this man and thinking back on it, if he would've left with those knives, he would've done some serious damage to someone outside of the store. Not only that, if he had a gun on him, those officers would've began shooting inside of the department store where there were workers, women and children around. That completely disgusted me! No one from security tried to warn the workers to stay away from this guy, just like how they don't do their jobs majority of the time anyway. I've seen customers steal and called security to inform them and they would respond "what would you like me to do." Or if there was a lost child, or a lost elderly person looking for their family, you would get the same response. So what are you there for?! There's also a bed bug problem behind the counter of Fashion Fair in the cosmetics department. Workers have been getting numerous bites working behind that counter and when this was told to management, the next day they said that the problem was fixed overnight. I've never had an experience with bed bugs but I know from the stories I've heard that you can't just spray them and expect that they're all gone. But the management there was never too good at telling the truth. If you think you want to work there, make sure the managers you have to deal with like you because if they don't, they will find a way to get you fired. But from my experience, you can do better...find another place to work, thios place is disgusting!

I worked for Macys during the past Christmas holiday season, and this summer I applied for a part-time job.
The interview went well, and the interviewer was pleased as she described the job available. She also stated that if the job was filled, she wanted me to work in her department.
However, I received an email that there was no available job to match my qualifications.
I knew I was in trouble when I saw an African American supervisor who stopped speaking to me
during my brief employment last winter. I accidentally walked into a room where she was conferring with another coworker, and she was very rude as she addressed me. After that, I stayed clear of this lady.
So, when I walked into the human resources department and saw her sitting at a desk, I knew I would not be hired, even though I had great ratings during my brief tenure. Where is the justice? As a retired educator, I am used to surrounding myself with professional people, but this was not the case at Macys.

I had a interview today for a position in macys.everthing was fine during the interview, then when I though that everything was fine, the person who interview me said, you know at this moment we don't have any position available for you and I asked her "Why"and she said that she doesn't know. It doesn't have any sense then I think, is beacause I am a immigrant or because my accent, then when I came to my home I opened the website macysjob they have a lot of positions and feel so angry, Number 1 she lied to me, she wasn't honest at all Whith me and I asked is because my English or my accent then I ask we still have the discrimination?

I was offered a credit card at macy's, and went ahead and decided to take advantage of it. Huge mistake! I tried to pay it three different times, issues with their server, the could not take my payment once, and they flat out did not cash my check the second time. They have been slapping interest on ever since, what was $200 that I had every intention to pay is now $600. As a student who does not work much I only borrow what I know I can pay, macy's was misleading in their actions and in my opinion extremely irresponsible as a business by making it almost impossible for their customers to pay them... Of course until after enough interest has accrued for them to call me every day. Never again!

This guy was under investigation for internal theft while he was manager in the jewelry department, and was given the job of loss prevention manager after the firing of a good loss prevention manager, by Bob Henle the dlpm at the time, whom knew he was under investigation and shut it down just to fill the spot, because Bob Henle and Laura Rivera th internal investigator knew the guy was a good RAT, very corrupt...

I've been working at Macys for over a year and for the first time I make the wrong decision to give someone I know an extra 20% off because I didn't have my wallet, which meant no macys card, to pay for what I wanted. I didn't want them to buy it for me but they insisted and brought it to my register and I rung them out without telling them about the extra. Then I was pulled into LP and interrogated for an hour. I told them the complete truth. They also brought up starting a return then canceling it before the store even opens. When you get something that is non-congruent, a slip prints out that says whether or not it can go on clearance or if it should go in the stock room. I go through the rack to organize it and if I see anything that isn't our stores merchandise, since it tends to vary from place to place. So in order to see if I can just put it on a clearance rack or if it has to go in the stock room for non-congruent items .
I've been put on suspension for the extra discount and I've paid back the $4.80 that I owed. I was told to call our stores HR rep. within 24 hours, which I did, but she hasn't been in the store for a few days so I left a message with our executive office, who said she'd email her. I have left a few messages. It's been 4 days but I haven't heard anything about it. And I am really afraid of losing my job right now.

On December 6, I received an order I had placed online. When I opened the package, I discovered that they had incorrectly packed two of the same sweaters and completely omitted another. I called their customer service and was unfortunate enough to get Maria...honestly Macy's, if you're paying this woman minimum wage, it's too much. She was condescending and very unsympathetic even though this issue is entirely Macy's fault, not mine. After 17 minutes discussing the matter and her continually putting me on hold, she would not send the sweater that I had ordered until I sent the incorrect one that they sent me back. My credit card information is on file I would assume, so what's the problem? She also told me that I could 'easily' return the sweater for exchange at the nearest Macy's store; never mind that the nearest store is 100 miles away from me. When I mentioned that, she muttered something I didn't get, . After dealing with her, I was looking forward to the survey that I agreed to take after the call. She asked me if I was still going to participate in the survey, and I said, "Most definitely", and then she cut me off so I couldn't take the survey. Poor choice in hiring this one, Macy's.

On 10/9 I purchased 3 items online that all came to $674.83, a hold was put on my account for that amount. Today (10/11), I checked my account and saw that my account was debited the amount for two of the purchases, and the other purchase was still pending action, in addition to the $674.83. At this point, Macy's had placed a hold for $674.83 plus $345.60, in addition to correctly charging me for the other two items.
I used their online site to resolve the matter, leaving my contact information around 7am, at 1pm, I tried calling. The VRU does not provide a way to speak with someone regarding an online purchase, so I acted as if I had a credit card error. Anyway, I did get to speak to someone with an accent, who first stated I would need to wait for 5 to 10 business days for the hold to be released. After I told him that was unacceptable, he then requested I provide my credit card number over the phone, which I refused. The next thing I knew I was speaking to a representative of my bank. After verification, she informed me that the representative needed to BILL my account. I explained to her the issue and she told me that Macy's would need to contact their Merchant department to release the hold. I let her know that I was aware of this and that is why I called Macy's.
This time I called corporate headquarters, again, I was told I would need to wait 3-5 business days. Again, I stated that was unacceptable. When I shop, I would expect to have a hold on the entire amount, or if you are shipping separately, hold 3 items. I am experiencing a short time lost of $1, 020.43, which is $674.83 over expectations. The representative did call me back to say the funds will be available tomorrow, we'll see. This matter should not have been so hard to resolve, and Macy's response should not be legal, is it?

I went to the lake forest mall macy's in gaithersburg this morning (9/7/13) because I had a macy's coupon from a newspaper. this coupon is macy's wow! $10 off all sale & clearance apparel and select home items on purchase of $25 or more. the coupon was valid 9/6 'til 1pm or 9/7 'til 1pm. I found 3 clearance lady's tops amounted to $30.95. when I paid at the counter with the $10 off coupon, I was told that the coupon did not apply to my purchase because the clearance items were already at a low price and macy's made no profit on these items. why would macy's put out the $10 off coupon on all sale and clearance apparel in the newspaper and then not honoring the coupon where sale condition was met. this amounts to false advertisement to lure customers into the store. by doing so, macy's alienate its customers which is a bad business practice.in future, I will think twice about shopping at macy's.

Macys Bullies hired me and I worked there for some 6 weeks. During this time I was treated and
harassed by their manager and after I told that I want to get my salary they fired me. Now I can’t
get in contact with the manager and no one wants to pay me. It is violation. I hope my call to the
police will change the situation.

I purchased a bedroom set and dining room set from macys. the brand name was Ralph Lauren, very expensive line. this whole experience was just horrible, and very poor customer service. For almost one year, macy's was trying to deliver me a complete, undamaged dining set. Every time the delivery crew would come over with a damaged furniture and they would take it back again. after trying for one year, they end up canceling my order and refunded my money. the reason i am saying this is because i have the bedroom set by ralph lauren again which i purchased at the same time with the dining set and I very disappointed with the bedroom set because it is a very poor quality, not worth a penny. The drawers doesn't open and close normal, makes a noise. It has some damages on it from the delivery. The furniture is losing its color. I do not have a direct sun light on the furniture and i do not understand why its happening. The bed is making squeaky noise and wiggling. I am a person who takes a good care of things especially when i pay a lot of money for something. I have called numerous time to Macys customer service and addressed my complaint and my disappointment. they are very extremely rude, they do not even bother to listen to my complaint they are saying if its over 30 days then they can not take it back. I have called their executive office and i got the same answer. I now have tiers in my eyes. it took me a long time to collect money to do this purchase and now i am stuck with a bad quality bed set and i can not do anything about it. on top of all this i went thru a very very stressful time. During all this run arounds i was pregnant and macys really gave me a hard time and their service has been discussing.
I am asking for help, to resolve this issue.

Why is Macy's at Newport Mall failing to advertise job openings to employees? Why are they stating that there are manager's openings but once the person retires from the position Macy's already has a person lined up to fill that position who comes from another store. They are not giving employees who have already put in time at the store a chance to apply for the job. They are baiting employees into applying for the job knowing fully well that they have already hired someone else. Is this discrimination? Is this legal?
Is Macy's breaking it's own hiring rules? This needs to be investigated.

Macy's credit car is a total rip off, will suggest - do not open macys credit card. They will find the possible sneaky ways to screw your credit report. I was a loyal customer for them for 3+ years and pay my bills in time and one time, one of the items purchased late in december didn't show up in january bill and it seems to be billed after I paid my january bill and
I was in the assumption that I paid everything in the last bill and the amount (

My son bought a ring at Macy's two years ago. He was 100.00 short so the clerk suggested that he get a credit card. He was 20 years old at the time. He was preapproved for the 100.00 dollars that he needed. Since then he has been billed numerous times. He has sent 100.00 to them twice but, still the bills keep coming while accumulating more and more fees. He never received a card at the store or in the mail but, they certainly have an account for him. He has paid some of their fees while also calling them and writing to them about wanting to cancel the card. Now a collection agency is calling constantly. When he talks to the collection agency, they tell him to talk to macys(city card) which would be great if you could talk to a real person that could help. They keep telling him to write a letter, which he has done twice. This is outrageous! The original 100.00 that he was originally billed is now costing him about 400.00 and they wont cancel the card. They are ruining his otherwise good credit, all over 100.00. They wont talk to me (his mom) because I am not the account holder. This needs to stop now! I just wish we could talk to a real person that actually has the authorization to do something. Is he going to continue to rack up fees for the rest of his life? Help!

My husband and I have had almost 30 years of impeccable credit...until Macy's chose to report me to a credit reporting agency. Apparently, I had a $6.97 charge on my account. Macy's chose to stop sending me paper statements in lieu of online statements without informing me of this change...and to a Gmail account I rarely check (I honestly probably wouldn't have opened it anyway since I get junk mail from Macy's on a daily basis). Over a three month period they kept adding late fees to this account until it totaled $61.00, at which time they reported me to Equifax. At no time during this three month period did I receive snail mail informing me of an outstanding balance. I always, always pay my bills on time - and usually pay all credit card balances in full - so it's not as if I have a history of even slightly blemished credit. I cannot begin to express how livid I am over this situation. When I spoke to the customer service rep tonight, he informed me that Macy's has the right to change their method of billing from snail mail to email without informing me. How can this possibly be legal? I will definitely be contacting the Attorney General and the BBB over this!

this lady is very shady, and was booted out of Florida cause she was so hard up for cases that she often went after people for personal reasons rather than a un-bias investigation, for example she had a loss prevention in Dadeland Florida fired because he would not go out with her, and when she is jealous of someone she would get them on some kind of made up policy violation, and with the regular store employees she would lie to her bosses to get them prosecuted, she herself violates policies all the time, she steals time shopping on the clock and going to eat all the time on the clock, and when she would conduct her interviews she would have the most annoying laugh, that would make the person so uncomfortable they would admit to anything just to get out of that office.( highly unprofessional.)