Macy's
Reviews and Complaints

Saks distribution center in MD, don't care about how the of boxes are shipped, the cleanliness of garments and if the product is shipped to the wrong consumer.

Unfortunately in this country you have to go to a luxury retailer to get "first class" service. My suggestion to the author is to spend a bit more and get the experience and personal service of a Neiman Marcus or Saks Fifth Ave. The calibre of employee is more professional and they are generally better trained and paid than the average "clerk".

I would rather shop a few times a year with a luxury retailer than regularly with a mid tier low service department store. Another bonus is luxury retailers while pricey, carry better tier merchandise. The things I've purchased last several seasons and are made well. Remember you are the consumer let your feet do the talking.

To those that have checks rejected at Macy's. Certegy Services Inc, the company which guarantees personal checks is a national company...if you have had a bounced check at another retailer that uses this service, it would decline your check at any retailer that uses this service.

I have to agree. Mistakes are human, but it's really tough to assist someone when they are calling you every name under the sun. Perfect example: I "spoke" with someone today that spent 20 minutes yelling at me for a mistake that THEY made. I fixed their problem and made accommodations for the perceived mistake (which only took about 2 minutes) and had to take a verbal beating for the next 18. As a customer, you expect superior service...As a company, we expect civil customers.

Can I complain about something? I work at Macys in clothing. What is wrong with you customers? What makes you think its okay to leave PILES of clothing in the dressing rooms? Or to mangle clothing so neatly folded on the tables?What the hell happened to being good ole plain respectful of others? Do you treat YOUR house like that? Do you throw your ### all over your living room floor? Probably!

If you think retail associates are rude, let me tell ya..Its because of the rude ### customers. I have become so bitter towards people because of this job from hell. You people want everything for nothing. You switch price tags. put regular priced items on sale racks, and treat the associates like they are your personal slaves. Sometimes we get really nice customers, and they are the ones that get the best deals from us. So the next time you think the associate is being rude, think about how YOU are being to them.

I recently quit my job at macys east located in Queens. As a sales clerk I seen how rude Macys employees were to the customers and at times how rude customers were to the sales clerk, at times employees didnt help customers and managers talked to customers in a rude fashion. When customers had a problem management blamed the customer for it. Also I have observed that pay isnt great and if you inquire about your pay nobody seems to know. Overall there policy about quality service is a false statment. Working there and shoppping there has been a negitive experience and advice those who do shop there to use caution.

I wholeheartedly agree. I am asking all I know to boycott Macy's for that reason. I'm starting to forget what country I'm living in. Checks are put through a profiling review and if they match some bizarre and topsecret pattern, they are rejected. So you could have a judge, your bank president and a real time record of your account balance with you, and your check would still be declined. Macy's and certegy (what a nonsensical name attempting to manipulate public image), I have spent hundreds of thousands of dollars at your store. Bye bye.
PS Move to East Germany. I'm sure you'll be welcomed.
Bed Bath and Beyond uses a similarly useless "system" (word VERY loosely used), and they also are being boycotted. To humiliate loyal customers who have done NOTHING but put money in your pockets for decades, for NO reason, is beyond disgraceful.
PS If you haven't gotten the message, you suck at customer satisfaction. You get very high marks in "customer you'll never see again," however. Congrats again.

I have purchase a gift card for Christmas on line. It is now December 18, 2007 and I still have not received it.

How can I check on this. I got my one item which was a cook book but not the gift card.

I am very upset over this and would not order on line from you again. It seems to me that this should have been sent with the other items. What a scam to now send it and I have to pay another shipping charge. What a rip off!

I haven't heard from you people since I have received the cook book. What is up with that?

Sincerely,
Rose Prasse

Tho whom it may concern:

On October 7, 2007 my wife and I purchased a queen size bed for our daughter at Macy's Old Orchard Shopping Center in Skokie, Illinois. In early November we received the wrong mattress, box spring and bed frame, only the correct head and foot board came. We had three (3) additional deliveries where the same wrong items kept being delivered.

I want to make you aware of Tad, the Chicago warehouse supervisor, who telephoned us and corrected the problem with the bed frame and box spring. He asked us what day and time would least inconvenience for us to have the items delivered. He then followed up with a phone call to make sure our delivery was made and that we were satisfied.

Tad then had Stacy Douglass, a sales rep., call us and correct the mattress problem. Stacy was very helpful in getting us the right mattress for our daughter, with out me having to make anymore phone calls. Because of Tad and Stacy my wife and I have decided to give Macy's another chance and we will shop at your store again.

Sincerely,

Bruce R. Hovanec
Chicago, Illinois
PS. Larry Heyman #177694 was the salesman who took our order at the store.

Macy's department store, I tried to resolve my bill with you. Oxford Mangement took over the payment due, I was paying on it but never receive a billing statement of what was agreed on and the money I paid. Now I realized that I have been scammed through this company. I was trying to do the right thing and pay you what I owed you, to many thief's riping off; who are we to trust? I would like to do business only with you. Money is hard to come by and I am not willing to just send it through the mail to an unknown person or persons. Please let me know how we can resolve this matter. Thank You!

Virginia.

WALGREEN DRUG STORES uses the same check service company. It has no basis to deny checks written by individuals... I checked with my bank to "see if there was a problem with my account ", there were no problems to justify the denial of my check...

I think they're using out of date information... or just grasping at straws! Now, I use only cash when I purchase things from WALGREENS, but now I find myself shopping elsewhere !

As a Macy's associate I know that neither my co-workers or supervisors would ever tolerate racial slurs, jokes or behavior. We live where we work and are proud members of our communities. Our families come from a melting pot of races, religions, colors and sexual orientations.
Behavior such as that described above would result in the immediate removal of the employee from the store.
We enjoy the diversity of our customers. I would not tolerate a scene like that at the Macy's where I work or the store where I buy my food or the school I send my children to.

I'm glad to see I am not alone in my disappointment with Macy's. We purchased our furniture in December 2007. Twice my husband and I visited the Macy's Galleria store in St. Louis and spoke to the same sales woman. Very long conversations about what the extended care option would cover. She assured us over and over again that the extended care would cover pet damage such as scratches, urine, vomit, blood, etc. We thought it over and purchased a leather sectional BASED ON THE INCORRECT INFORMATION PROVIDED BY THE SALES WOMAN! A year later when I tried to use the extended care I purchased, after a long conversation with an agent for the coverage which consisted of me telling her the exact location and type of damage on each piece, she put me on hold to get a work number and came back with the news that my damage wasn't covered. Animal punctures and scratches were NOT covered. Just urine, vomit and blood. Apparently if a human scratched or chewed the furniture it was covered. That sales woman at Macy's HAD to know what she was doing just to make a sale. I haven't shopped at Macy's in years and I certainly don't intend to in the future.

Stainsafe is the biggest rip off. This service is as good as a log. It does nothing for you!
Macy's is great at passing the buck. It's never their fault.

Dear Ms. Elba Schick, please call [protected]. When the line picks up ask for furniture and bedding customer service. Then ask to speak to Janet Rodgers; she is a supoervisor in the furniture and beddinhg department;. She will do anythinh to help you. I know because she has helped me when no one could or would.

I have had the worst experience with Macy's Furniture department. My wife and I had a credit from our warranty company to purchase a new couch from Macy's. Initially we had good service, but I think that was just so they could get the sale. We have been working with Mary Ann Cunningham and John Mcgill at the down town Portland Location. When my wife and I selected the couch that we wanted, they made the mistake of making a $ 1,557.00 charge to our checking account. I understand mistakes happen, so we where forgiving of that. Next my wife and I decided that we wanted to change the color of the couch. Mary Ann Cunningham insisted that we could not change the color. We thought that was kind of suspicious so we called another Macy's and spoke to a different associate, who told us it was an very easy procedures to change the color of the couch. All they had to do was cancel the order and create a new order for the correct color that we wanted. When finding this out we contacted John Mcgill at the down town Macy's. Mary Ann Cunningham was on Vacation at this time. John canceled the old order and created a new order, when doing that for the second time making the mistake of charging our checking account again for $1,557.00. We called and disputed the matter. Macy's was not supposed to take any money out of our account. John then tried to fix the situation by canceling that, but what ended up happening was an additional charge was made. Now $ 3,114.00 was taken from my account. After days of being on the phone and dealing with this mess. They finally managed to clear up the issue. Also we had put in several calls to the manager at the down town Macy's branch and never heard a word from her. We finally received our new couches in the color that Mary Ann said she couldn't change them to. Now again they have recharged our checking account $ 1,557.00. So again, I am for the fourth time, dealing with the same situation. I will be placing a call to my bank to alert them that this is a fraudulent charge that I never once authorized Macy's to make this charge. I will never do business with Macy's again. I understand mistakes happen, but how can the same location make the same mistake four times in a row? It completely baffles me. This has been a great inconvenience. I can not remember the last time that I received such poor customer service.

DO NOT DO BUSINESS WITH MACY'S. THEY WILL RIP YOU OFF.

The Furniture was ordered on 8/5 with a warehouse delivery date of 8/7. Through a frustrating series of attempted phone calls and visits to the store, on 8/29 I found out that our order had been mysteriously canceled, and delivery moved from August 7, to after September 21. Phone calls didn't work, as you cannot reach anyone in that dept. by phone. Finally I reached a Manager who, after research, told me I'd never been given an early August date. (I have it in writing.) Then, since that late September date,it took 6 attempts to get all 4 pieces of the bedroom set delivered. There was damage on the bed each time, though in different places. The delivery drivers were 1 hour early on 2 of their delivery attempts. As a decorator who doesn't live on the property it was always a problem. Now that the furniture has finally been delivered. (November 15, last piece in place). The client called today to say the drawers aren't working properly. I could never recommend Macy's and am embarrassed as a professional to have had a client inconvenienced such as this. I had so many other choices. Believe me - Never again!

You might want to be sure it truly is a size small before you go defaming a company.
Quite a few brands (or just styles) will run smaller or bigger than the size you think you wear.
Really, it's best to try on clothes before buying or at the very least have them infront of you so you can eyeball it and figure out if you think it will fit.
Something being the wrong fit is a risk you take while online shopping.

The store in my area tries to portray themselves as high end quality merchandise. The clothing is nothing short of finding it at a Kmart or Walmart. The quality is not worth the prices they charge-even on sale. The clerk I went to said that I did not use my Macy's credit card in awhile so I needed to give personal information and my driver's license to verify my identity. So when I did she said that it wasn't letting me charge on my current Macy's credit card. If I wanted to get the additional 20 percent discount I would need to open a new macy's credit card. Now that's stupid, why would I open another account when I had a card to begin with? I gave her all the information needed to verify who I was, everything short of providing a pint of blood and a brain scan for verification procedures (an exaggeration of course). I gave up and paid cash and with the promise that I would never subject myself to the aggravation again by never stepping foot in a Macy's store again.