Macy's
Reviews and Complaints

READ the darn coupons. People are just soo stupid.

I can't believe these people don't read their coupons. It's not Macy's fault, it's their own.

MAYBE you people should READ your coupon! and not just assume. you know what you do when you A-S-S-U-M-E? most any coupon has limitations on them, juast as any previous macy's coupon... check the back

The writer of the complaint about the $10 off $25 purchases coupons was right on the mark. I was going to make the exact same comments. I went to the Mission Valley store intending to do a lot of Christmas shopping in addition to whatever bargains I could get with my coupons, but was so disgusted (as were many other people trying to use the coupons), that I left the store vowing not to return. Furthermore, I intend to tell all of my friends and relatives about this deceptive practice. Macy's you have lost a long time customer.

Is the Macy's credit card handled by GE Money Bank?

IF yes - it GE Money tacking on the extra charges - they like to pad their bills as much as possible. They are also lowering everyones credit limit to only $100.00 just before Christmas.

I'm sure the stores that have GE Money handling their credit accounts are not aware of this and those stores are counting on these customers to come in and shop - but can't now because of GE Money.
JC Penney, Belks, Lowes, Old Navy, Banana Republic among others are going to have a very bad Christmas season this because of GE Money.

They stopped sending me statements and only when the collection company contacted me was I aware. They insisted they emailed me a statement and they go no undeliverable message so they refused to remove the bad mark on my credit report. I have emails from the order being placed, processed and delivered, but no statements.They refused to believe me and said it was my fault. I should have made payments regardless of whether I received a statement or not. It didn't matter that I paid them I full the first time they notified me through their collection agency. Nor did it matter that they could see I have never had a late payment on my credit report. I have been doing business exclusively through them for 30 years, but never again. They are and always will be the only company to ever submit negative credit against me. I have closed my account and I will never buy anything form their store again.

Why did you take so long to contact us regarding your billing statement? The post office does not always forward bills and statements... I wish that I took your call... Customers also need to take responsibility for their actions as well.

This is still going on, as the same things are happening to me right now. Don't use a Macy's card. I thought I paid it off right after I made the purchase, but something didn't go through and then they "had my address wrong" and I didn't hear about it until a few months later. Tried to pay it off again and that didn't go through, so now I'm just going to the store as their customer service line is less than worthless.

Macy's card policy is a trap with a serious bite. They'll charge you whatever fee they can at any chance. I had a similar bad experience with them and now stop shopping at those stores.

Now that Obama will re regulating credit cards be careful! Macy is about to file chapter ! and to get funds are really putting the screws to their account holders! If you are one day late on a payment, they are raising your interest to 26.99%, placing your account with collections and hitting you with late fees every month!
I have called them every other day to get this fixed and they do not wanr to hear it!
This is why our country is sinking into financial failure! Consumers cannot afford the double payments and these card companies are raking in the money!

Pay off your Macy card before they raise your interest to cover their own financial issues!

In response to Madhu, the reason Macys asks for a credit card during the application process is so they can verify your credit. It does not mean they will charge it on that card. Obviously, if you get a savings by opening up a card with them, its gonna get charged on the new card. Otherwise what would be the point? And you can even pay it off at the register right after. Seriously, that's just common sense.

Not trying to defend Macys. I actually work there and I hate the credit card aspect, but I just had to reply to that.

Can we all get together and file a case or something..? I had a very very good credit score and I worked hard to keep it that way. Macy's ruined everything in a month. Now I don't even get a credit card accepted now...I am planning on buying a new car and I am worried ! I opened a Macy's account for some discount of I think $10.00 or less than that...they asked me a credit card during that process and I thought I would be charged to that account. I had to make an international trip for like a month and thought even if the Macy's card comes home..it would have to be activated like any other credit card...it was when I came back, that I realized they applied charges to the macy's card and they charged me all the extra money for late fees etc., etc., I called them and made an instant payment as I was worried about my credit score...after like 2 months, I applied for a credit card. That got rejected and the reason was that I missed paying some outstanding payments. I feel so helpless. Can anyone suggest what I can do? I am very young and I need to buy things on credit in the future. I do not even own a car or house. I work hard and never miss a payment. How long does it take for that to go away from my credit history? Any response will be appreciated.

hello macy can u give me a free card please.

I will never shop Macy's again. I think there is a lass action suit here. I do not advocate attorneys or law suits in general. However, I have had it with corp relying on me not scrutinizing my bill each month and then adding extra charges. They told me I should have looked at the electronic signiature pad to see this extra charge. Do you read anything more than the total and where you sign? I will from now on. I am pissed.

I don't understand people. Why would you ever continue purchasing from a company if they ripped off the first time. If people would stop buying from them then they would stop ripping people off but as long as you keep going back why should they change. Wake up and be smart. If you get ripped of quit going back. The consumer only has purchasing power. The legal system is not made for the average person and is no way just or fair anymore. The only way to stop companies is to stop buying from them and you need to get as many of your frinds to stop buying from them too. This is the only hope consumers have to stop company misconduct.

MCCS called my land line at 8:35 on a Saturday morning. An automated recording instructed me to hold for an important message. I did hold because I wanted to talk to a live person and have my number removed from such an appalling system. After 3 minutes and 45 seconds the system disconnected me!

I looked, on line and found out that is was Macy's collection agency. I DO NOT HAVE A MACY"S CARD and even if I did, I couldn't have resolved anything because they disconnected me!

I tried to resolve this issue by calling the number back, Macy's customer service and so on. The live people I did speak too couldn't do anything without my account number, WHICH I DON"T HAVE!

Macy's recently sent an email to me thanking me for my payment. Two days later I received another email that the first email was a mixup. I promptly paid my bill (2 days late by now due to their initial error that confirmed I had paid - I usually pay online so figured I scheduled it and didn't write down my confirmation). Now they are billing me a 39.00 late fee even though I have talked to 2 agents and supervisor. They provide the worst service ever and I am making it my mission to share

I bought a sectional, the salesperson wrote down the wrong info in the order sheet and they delivered the wrong piece. I had to call several times to clear that. When I contacted the sales associate directly he told me he was going to call me back and I waited and waited. I had to call him again and explain that I was buying the expensive sectional because of very important guests coming from out of state. I asked him if they could re deliver the soonest posible and of course he never got back to me and my guests are already gone. After two weeks of waiting the delivery arrived just to see THE FLOOR SAMPLE delivered when I paid the price of a new one. Macys does not care about customer service. When you are buying and before your credit card is taken they are so so nice but once you paid forget it!

Take responsibility for yourself. When you sign for a credit card, all details are available. There is no bill and the company you're purchasing from is not obligated to send you a "bill." You make the purchase, be aware you owe on it in the next bill period. If you don't make the payment, whether they send you a statement or not, you are late. You can save your receipts and calculate your own payment, go to the store and enquire, or call the company. If they give you a store account and a major credit card account, you need to be aware of the two different account numbers, and where and what your are charging on them. Don't moan and groan and accuse company's of cheating you when you blithely ignore understanding the details of your credit accounts, borrow money by using them, and then fail to make proper payments. Grow up and take responsibility for your own actions!

I bought a watch of other brand and went to DKNY counter to adjust the chain. Two customers were there besides the counter waiting. I came over to ask where to adjust the chain. A male rep told me where the line is. One customer left with her watch adjusted minutes later, so I came over to give my watch. I don't know which rep works for DKNY and which rep is responsible for chain adjustment. Now a female black rep pointed and yelled this was DKNY counter, DKNY customers went first, you had to wait. She was extremely rude and loud to clear the area at the front of the counter. How do I know the other customer is DKNY customer? (She may be choosing watches or waiting to adjust watch chain too) If customers came over to fix chain, where are they supposed to stand then? I saw one standing closely by the counter! And she was gone when I was waiting! Stupid rep just doesn't know how to say in a nice way and respect customers.

I have been charged hefty $ 25 fines for my payments bouncing. This after I had asked them to close out the account by providing my bank checking account details. They say they could not get through. However they were able to debit $25 dollars from my bank checking account to for the fines. They did this after i contacted them again 2 more times. The last time they said I would get a refund. but now I get billed again. I have'nt been to Macy's at all since this started. They are not a legitimate business. They are daylight thieves and low lives.

I purchased a chair in the fall of 2017. The chair was delivered and I signed for it. The store made a mistake and put the purchase on my regular account. Which I paid before the bill was due. 3 months later I received another bill saying I owed for another chair that was purchased on my large purchase account. I did not sign for 2 chairs just one. I have asked them from the very beginning to show proof I was delivered 2 chairs. They have not been able to do so. What they have done is destroy my peace by the constant phone calls, my faith in a store that was once a great place to shop. And the worst part is my credit is destroyed, which was once in the 800's. I will never purchase anything from this store again. There are much better stores to shop than Macys. Their customer service department sucks, there are no cashiers when you need one, unless you speak 3 other languages other than english, you are not going to understand the people on the floor.

I recently got a Macys credit card. When I went online to pay the bill there was no way to pay it with my bank card. I called customer service and was told that there are 4 methods of payment:
1. mail a check.
2. pay by check over the phone ( $10 service fee)
3. pay by credit card over the phone ( $15 service fee)
4. Drive to the store and pay in person

This Credit card will be closed on my next day off, after I go to the store to pay the bill. It is easier and cheaper to use my bank card.

Ordered Macys Gift Card for niece on December 13, 2017 waited until December 22nd and still no gift card. Called Macys Customer Service they informed me the card had already been used in their Hearld Square store on December 20th. This could not be my niece who lives 300 or more miles from this store. Customer Service would not let me speak to supervisor but lady said new gift card would be mailed that day.She also would not tell me where gift card had been mailed. Well December 28th and no card called again and they said ten business days. This time she let it slip and said the gift card had been mailed from the Hearld Square store, where it had been used, very interesting. I emailed complaint on Macys.com and got another phone number to call. On January 7th called got a very nice lady, not same place I had been calling, she said I had to wait ten business days i have waited over ten business days. Still no gift card has been mailed out. Lady was trying to help but they were giving her the runaround. This gift card was for $75.00 Macys is acting like I'm some sort of thief when they have the real thieves are working in their own stores. I paid off my credit card for this card and will never do business again with such a bad company that cannot handle their own employees who steal and lie.

I don't think that there is a real need for any more negative comments, since this website is already filled with customers complaints against Macy's. If the HR Dept. and the Customer Relations Dept. of Macy's reads all these comments and still does not take any necessary steps to fix these types of issues, it is clear that the end of Macy's is not too far.

I completely agree that Macy's customer service is horrific! I called about a payment and spent over an hour and a half on the phone with a woman who was telling me that my English was poor and my issue has gotten worse after I notice she took the payment amount! I'm usually very tolerant and patience with thick accents, but she was beyond rude after she started yelling at me. This was the worse customer service I have ever received in my entire life. I gave Macy's feedback, but I just got the generic 'We apologize and Thank You for your feedback'. Some of the service at the stores has also deteriorated. I try to avoid going to Macy's and if I go, I avoid using the Macy's credit card.

i disagree with the perspective that they do not have good service. I think they have excellent customer service, but only based on my only two experiences calling macys visa customer service. both times, i got reps who understood me and were very clear. they did not sound foreign at all, very American in fact. i am sure they were americans, but i want to mention that i am not bias, as long as the employee does a good job. they answered my questions perfectly. i never had to wait long at all to get customer service via the number on my card i dialed. i have enjoyed using the card and this is one of the reasons.

Mayc's has outsourced their customer service to perhaps the worst group of people EVER. It's appalling because even though their English is serviceable, the nuances of American English is LOST on them. A call that should have been resolved in 10-15 minutes...is STILL going on 1 HOUR 29 MINUTES LATER! I am CLOSING THESE ACCOUNTS. I don't know why in the world these people even bother answering the phone because while they are trying their best, their best simply is not sufficient.

September 30, 2008

Last night I wrote a letter to Macy
s in Des Moines, Iowa requesting that no more catalogs or sales events be mailed to my Post Office Box address. With all of the mail received by them there is very little room left for my reguluar mail. Although Macy's states they don't sell their customer listing; I am getting all kinds of catalogs from companies that I have never ordered from before. I am very upset and, needless to say, so is the Post Office. I can receive sales on line - once again, I don't understand why all of these other companies are sending me catalogs if my personal information was not sold/or given to them. I feel very betrayed!

that just happened to me too! i made the payment electronically for 4 months and they still didn't get it! i finally just pay over the phone and cancelled my account. I will refuse to go to any macy's store because they take your money out of your pocket!

Just had to let folks out there know about the Macys in Henrietta New York. BEWARE. There is a woman there (still) after I called and complained to the store manager about her return habit. Twice now I have returned items that I purchased online, with a receipt mind you and TWICE she has asked for my social security number. Now I ask you why would she ask for that information? The store manager said it was company policy that she would ask for that. In plain language I said bull **** no one in their right mind would give that info for a simple return. I am a long time Kaufmanns customer and now Macy's and the manager gave me no satisfaction in this matter. I now shop at BonTon. This woman still works for Macy's. Look out folks.

Marlena

I have to agree with you. I have purchased many items on Macy's.com and when I check on them they are on sale. I call they agree to credit back the difference, they don't I call again they appologise for the inconvenience, again no credit. Then to add insult to injury when I (stupidly) order again, they do not include a UPS return label. I call they appologise etc etc etc

CANCEL OUT INTERNET SERVICE IT IS KILLING MY COMPUTER. I ORDER FROM MACY'S ON MY OWN WITHOUT AUTO STUFF.

I CANT TURN ON COMPUTER UNTIL I LET MACY'S COME ON...PLEASE STOP

Get a life

If the kid was wearing a Santa mask, how do you know if it was a boy or a girl?

Ridiculous complaint by insecure writer. Maybe it was just a boyish looking girl. They are children for Christ's sake.

I purchased 4 tickets on my Macy's credit card to go to the
Indiana Black Expo for my husband's Birthday celebration.
During the purchase I was told by a Macy's employee the seating arrangements would be fl2 section row L seat 11, 12, 13 & 14.
Upon going to the concert on 7/19/08 @ 7:00pm the concert did not start until shortly after 9:00pm, We went to our seats as soon as we got there and was told by the security staff the concert has now been changed to general seating in which we was not informed of this in purchasing 50.00 tickets and an 8.40 service charge. If we would have known it was going to be general admission I would have never purchased the tickets. I feel this was false advertisement and I should be granted a full refund. Also at 11:00 all of the artist had not showed up.

I am not surprised. Today I opened my statement, and they applied my payment (which was received on time) to my "Revolving Account" -- which had no balance. My "Major Purchases" account, however, did not reflect the payment due so they hit me with a late fee. So here I am with a "past due" Major Purchases account and a $250 Credit Balance on an empty "Revolving" account. I assume they will fix the error, but I agree can you imagine how many people they scam out of their money? You have to examine everything like a hawk. Who has time to fix corporate scams all day?

I went 2 the Kmart store in Richfield, MN got the receipt and it indicated I could possibly win $2,500. 00 well where since I can't find such a page and where is this such page? I really believed in Kmart thinkin wow I got a chance and having some help with gifts this year. OOPS! where did my chance go? OOPS! I was lied 2 cause it's no where 2 b found... I gotta find me a new store with TRUTH! Peace Lisa.

Macy's defrauds ther customers, first by posting that they will correct and/or adjust errors in the perfume dept.

Then they go to great lenghts to deny written claims, with empty promises by in store managers to investigate then deny
to the extent that the store manager made promises to reimburse me after over half a dozen phone calls .

Promises made then lies to cover the tracts macy's service has slid down hill remarkably ...very disappointing...

Customer service is being outsourced to India. When trying to solve a payment misunderstanding, one of the people was rude, couldn't speak English well enough to repeat my confirmation number, and kept insisting that I was not telling the truth about the date I talked to them.

Macy's probably doesn't care about long time customers because of their size but at some point they will start to loose more business.