Macy's
Reviews and Complaints

For the last two weeks Macy's has been calling my phone. The phone will ring once or twice and then hangs up, not even giving me the chance to answer. This is occurring every 2 - 2 1-2 hours from 9 AM CST till about 7 PM
I do not have an account with Macy's.
When I called to investigate the customer relations in India treat me as if I am interrupting their day and are abusive.
The calls need to stop.

Our CU sent an electronic payment on the 13th of February for a bill due by the 15th (Sunday) which was posted to my account on Monday the 16th. A charge of $25 was added to our fifty dollar bill for it was late.

Facts:
1 Macys states payments received by 5pm are posted that day.
2 The CU sends electronic payments in the early am.

I called the "customer service" and was told they would reverse the charge as soon as s/he talkked with their supervisor. The answer came back that they could only remove $10. I lost it, stating forget it I will pay the whole amount BUT close this account.

I recently have had a very bad day at the Hilo Macy's dinnerware department.We had went there to look for decors for the kitchen, and asked the man behind the counter for some simple help, and he gave us a very bad ATTITUDE! we ask him nicely if there was anything in the department for the walls like to hand up, and he came out yelling infront of customers as well, in the most rudess way!telling us NO! WE DONT HAVE THAT KIND STUFF IN HERE! WHY WOULD WE CARRY LAME STUFF HERE! Then after he completely embarressed us in front of about 5-6 people, he comes by us from behind and tells us to go to the dollar store as if we werent meant to be in the store.He was completely angry, for what reason?thats his job, he shouldnt treat anyone like that.He was descriminating and he can easily loose and should loose his job for that.So i took down his name, his name is DAVE, wears glasses, so beware of this crazy man!

Today, I received a gold card instead of my usual platinum. When I called to ask about it, a person that I could hardly understand, told me I didn't spend enough. Okay, since I had too many cards anyway, I asked that he cancel my Macy's card but keep my Macy's visa card. He told me I had to cancel both. So I did. I have been a customer since it was Bamberger's in Newark, NJ. That is a very long time ago. I can't believe that he actually encouraged me to cancel both cards. I never heard of anyone telling me that I could not cancel one card without cancelling another. I am both disappointed and disgusted at the way I, a valuable customer, has been so flippantly treated. Most of my and my families purchases are made at Macy's King of Prussia. I don't know how I can any longer shop at your store.
It must be illegal to have someone tell you, you cannot cancel a card. It is also bad business practice to be thrown away after so many years of shopping at Macy's.
I await a response.
Janice Marinaccio
[protected]@comcast.net

Has this happened to you too?

A few days ago I received a shipment from macys.com that I didn’t order.in fact I have never ordered anything from macys.com. I was immediately concerned and checked my bank account to see if I had been charged for it. And I had, for a total of $274! I called my bank, explained what had happened and cancelled my debit card. I was advised that I should call macys.com to start a return-for-credit process with them. I was also told that I would need to file a “regulation e” at my local bank branch as soon as possible.

I next called macys.com. When I asked for an explanation as to how this could have happened I got the response that perhaps someone in the household could have placed the order without my knowledge. After I insisted that this was not the case, the service rep finally agreed to initiate a return-for-credit procedure but told me that I would also have to have my bank work with their fraud department in order to insure that I could get a full refund.

When I tried to initiate the reg e paperwork at my bank branch I was advised that unfortunately this situation did not qualify as fraud since I had received the products. But they did tell me that I would have additional recourse in 30 days if I couldn’t get cooperation from macys.com. Well, fine! In the meantime, macys has got my money and I am getting no help from my bank!

After ongoing communications with macys.com over the past several days i’ve learned a few things from a rather candid macys.com service rep. Evidently, what’s happening to me is not unheard of at macys.com. As a matter of fact, this rep had personally dealt with 5 identical cases in the past week and had heard of many more. She told me that the give-away on these fraudulent orders is erroneous customer email addresses and phone numbers. (Until I discovered this, all email confirmations of my communications with macys.com had been going to this “erroneous” email address). She also discovered that a false entry to my customer service record in their system had been made after I had begun communicating with them, an entry that claimed I was refusing to return the free gift that came in the shipment. Not only did I not make this communication but there was no free gift in the shipment.

This macys.com service rep went so far as to say that she had seen ups return-for-credit orders arbitrarily deleted from customer records and that therefore she would keep a close eye on my record until I got my money back. Unfortunately, the last time I tried to talk to her I was blocked by a supervisor and not allowed to communicate with her. She was just trying to help me and will now probably loose her job over it.

What is going on here?! Is this some new form of fraud that even the banks are not prepared to deal with? If so, who benefits? The only one benefiting here as far as I can see is macys.com cause they’ve got my money. If a scam like this is done on a large enough scale I suppose it could finance a company’s payroll for a month.

Yah, I need this money back but I feel even worse for the elderly widow the rep told me about. She had received a shipment of men’s underwear, charged to her credit card of course. She, too, had never shopped online with macys before. Will she have the perseverance to get her money back?

If this is happening to you, all I can say is don’t give up and document everything. They should not be allowed to continue to get away with this!

I was in Macy's in Queens Center Mall today 1/22/09 where I found out about cosmetics giveaway because of the lawsuit.I stand on line for 20 min. outside in the cold and when I got to the counter this lady Heidi with a red tag-manager yield at me to get out of the line because she said I was there too many times. I was stunned and I tried to explain that she must have me confused with somebody else because I just got to the counter for the first time. At this time she started to yell even louder that she saw me on line many times, embarrassing me in front of whole store. When I insisted on seeing her supervisor she told me it was impossible, she would not give me his name or a phone number. I found out his name is Paul(nobody knew his last name). Finally, after I got very upset and somebody else suggested that I go get a product and get out of there, Heidi shoved some box of cream at me and told me to never come back. I understand that she could be confused about seeing me earlier but it does not give her a right to treat me like dirt on the bottom of her shoes, especially that she has been incorrect about me being on line many times. I spoke with a lady at the executive office Susan B. Gubba-executive assistant who told me that she will speak with Heidi, but I doubt it will happen. there was supposed to be another manager who is Heidi's supervisor Heba Elmattany(I am not sure of that name because it was very difficult to get her name)but she is on vacation for the next two weeks. worst thing is that nobody of the staff was willing to help me.

On their website, they advertise a perfume set for $55 and say it's available in their store. When I went there, the employee RUDELY told me they didn't sell it for that price.

The website also said there was a free perfume sample with each purchase. Again, the employee RUDELY told me they didn't offer that either.

I will never go to Macy's again.

I ordered a Fossil purse on December 26, 2008. I had a coupone for 15% off purses, excluding certain brands, which would be only 10% off. FOSSIL was NOT listed as one of the exclusions. I read the fine print very carefully.

First, I was only given the 10%. I didn't complain. My theory is that if a company can't handle something that simple, a complaint will only be handled badly. I was right.

After paying $20 to have it shipped to me via UPS, a package arrived on January 7, 2008. The Postal Service would have had to me sooner and at a better price. The invoice in the package was for my purse, but the package acually held an ugly, cheap little brown sweater.

I called Macy's.com and was told to repackage the item and wait for UPS to come and pick it up. At that point the purse that I ordered (and paid for) was not longer available on the website, which is another red flag. I was told to wait and see what Macy's.com send me next time and start the process all over again if it's wrong.

It's January 12 and UPS has not shown up. The Christmas rush is long over, folks. There's no excuse for this. I emailed Macy's.com since they have my money and I'd like to be updated on what's going on with my purchase. I was emailed back that Macys will ship my merchandise as soon as they receive the incorrect item from UPS.

I think that since I have generously allowed Macy's to use my money for all of this time, combined with the fact that the purse I've paid for is much more expensive than the nasty little clearance sweater, Macy's should just ship my purse to me and have the UPS take the sweater when they deliver my purse.

To reduce the amount of mail, I signed up for electronic statements. I have not made a purchase for some time now therefore I am paying on an outstanding balance that really should not be increasing.

This evening I went on line to pay my bill and it was at this time I noticed the payment date had changed and the last payment I made, that I paid in person and thought was on time, was recorded as late, resulting in an additional $29.00 late fee. Unbeknownest to me, Macy's changed my payment date from the 5th to the 3rd. As a result any payments I made on the fourth and fifth have resulted in additional late charges. They raised their late payments fee from $25.00 to $29.00. What are the components of this late fee? In my case, they no longer have to mail out a statement, saves on costs of paper, saves on costs of envelopes, saves on costs of postage and most importantly, manpower.

When you contact Macy's, the individual you speak with is from a foreign country with of course an American name, who you can't understand and when you finally get to speak to someone, you can somewhat understand, to inquire about removing the late fee, they do not take into consideration your strong record of paying your bill monthly and on time, so you thought, and the fact that you pay more than the minimum amount. They refuse to work with you.

The payment I made last month, which was more than the minimum amount, is now covering the late payment for this month and last's month and some of the balance. I am paying nothing on my balance. When I attempted to run a report of all my payments I must have some special software to download the information therefore prohibiting me from accessing this information to audit thier records.

Who do you turn to in order to get this snowball effect to cease? With today's economy people can't afford to be paying late fees on top of late fees. Macy's should do the right thing and waive the late fees if the payment is received with in 10 days of the payment date.

I am switching back to paper statements. I bet my payment date changes again.

On February 9th, 2006 I purchased a new couch from Macy Furniture Store, 4130 Gandy Blvd, Tampa, Fl 33611.
It was made by Alan White and was a sectional with a couch and a cuddler section. Material: Microfiber
I purchased the extended warranty and paid a total of 1732.06.
Approximately, 10-11 months later, 2 cushions on the couch split at the seams. I called Macy Furniture store and spoke to my sales consultant Monica Quiding. I was told that Macy no longer sold this type of couch. Ms. Quiding told me that she could send me some replacement cushions or I could get another couch of equal value.
I was told that I had two defective cushions and the replacement cushions would rectify my problem. As I liked the couch and was assured that the new cushions would not be defective I agreed to have Macy's send new cushions.
At the present, the couch cushions are continually splitting. I now have two back cushions that have split at the seams and one seat cushions that are split.
I researched Alan White 2006 furniture and apparently there was some poorly/defective furniture constructed.
On December 31, 2008 I contacted Macy's Customer service and spoke to a supervisor "Bau" and was offered a 400.00 gift card as a courtesy. I explained to Bau that I paid a total (taxes/warranty) 1732.06 for a defective couch and when I called under warranty I was assured by Sale Consultant Ms. Quiding that the replacement cushions would rectify the problems. Bau offered me a 400.00 gift card. I explained that to fix this couch it would more than 400.00. Bau told me he would call me on 01-02-09.
On 01-02-09, Bau did not call. I called Bau and was told he no longer worked in the department and a voice message gave me another number.
I called a customer service number [protected].
I spoke to Jay Lee at customer service. I again explained that I was sold defective furniture and I was calling to rectify this matter. Jay Lee put me on hold and talked to a supervisor 'Stacy'.
Afar returning to the phone, Jay Lee told me that Macy would not rectify my problem as the furniture was out of warranty. I asked to speak to Stacy. Stacy (supervisor) stated that Macy's was not going to rectify my problem as they sent me new cushions in 2007. I told Stacy that the couch was defective and the cushions sent did not rectify the problem of splitting cushions. Stacy refused to offer any reconciliation (i.e. store credit). I mentioned to Stacy that on December 31, 2008, Bau was offered 400.00 store credit which I declined as I have to either fix the couch (well over 1000.00) or replace the couch (well over 1000.00).
Stacy stated she would have to talk to other supervisor Bau as she had no record of this offer. After being put on hold for 10 minutes, Stacy returned and verified the 400.00 offer.
I told Stacy that I was sold a defective couch that after approx 3 years has large seam splits on 3 cushions and at 400.00 gift card will not fix the problems.
I have requested a couch of equal value to replace the defective couch that Macy sold me as I was Ms. Quiding clearly stated that I DID NOT have a defective couch rather I had a couple of cushions that needed replacing.
At the present, the problem has reoccurred. I have photos of the 3 cushions and the it clearly shows again splitting of seams.
At no time did anyone inform this was a factory defect rather, I was told the replacement cushions would solve my problem. I am now left with a couch with 3 large seam splits. I have photos.

After shopping at Macy's for years, I had a check declined yesterday when attempting to purchase 150.00 worth of merchandise. I called the credit department after my check was declined at the register and the person who works for the credit department could not provide me with a sound reason other than the fact that "checks pose a risk". I have over $5000.00 in my checking account, get about 5 credit card applications every week and have excellent credit history.

Guess what Macy's...I'm cut up my credit card yesterday and will never shop there again. Oh, by the way, I went to Lord and Taylor's and spent $450.00 there.

Merry Christmas Macy's. You SUCK!

I just though maybe the sales girls at the perfume counter could have handled a certain situation with a little more class than telling my husband who was Christmas shopping for perfume to go to CVS for the brand he was looking for. If they were any kind of professional sales clerks they would have suggested something from their counter. In these trying times, not everyone can afford an expensive bottle of fine perfume. But my husband came to your store because he knew that the quality of your merchandise was of good taste and for him to be put off in the way he did was very unprofessional in my book. Maybe if they would have made a sale if they had suggested something nice from their counter. I think I'm worth it and I'm sure my husband would have agreed.

I signed up for a Macy’s card several months ago, after getting tired of the sales people kept suggesting it to me week after week. Yes, I shop at Macy’s almost every weekend and spend thousands of dollars there.

I get my first bill and there is some type of insurance fee on it. I called them promptly and cancel the “policy”. Then I get my regular bill, which I pay every month on time. Long story short, come to find out, they were sending me two separate bills – one for the Macy’s department store and one for the Visa card. Um, would anyone care to let me know about that when I received my card in the mail?

All along, I have been paying every month to my account. But it was posted to the department store portion and not the Visa portion. I kept wondering why am I getting another bill with late charges? I called customer service and the rep said he would transfer the amount over from the department store account to the Visa account. I told him to close the card because I don’t need their credit card. I don’t live on credit. He then said, well then I need to pay the balance and that he won’t transfer the amount over anymore. I would need to wait weeks for them to cut me a check for the department store account and in the meantime pay them on the Visa account or I get more late fee charges. What the heck? That’s customer service for you. What an asinine way of pleasing their most loyal customer!

I love shopping at Macy’s but because of their nickel and diming the consumer policy; I’d hate to but resolve to shop at their competitors, JC Penny, Lord & Taylor, Bloomingdales, and the like. But I will boycott Macy’s just for principle!

My check was denied for no reason because the money was in my bank account. I can be contacted at the above or at [protected]@yahoo.com

I've recently made a few purchases from Macy's via their online service. As I'd shopped with them in the past, I did not anticipate any problems at all. How WRONG I was! On the 1st order, I returned most of it and it took me 2 weeks of submitting several online customer service complaints from their website. They told me that they'd never received the items (until I gave them the tracking #'s). Then I was told that the items came from 2 different warehouses, and they claimed this was a "problem". I did not receive a refund until I submitted to them that, if this situation was not corrected in 3 days, I'd file with my bank and refute the charges. Surprise surprise...then I received an apology, the refund and, as Macy's cares so much about me as a customer (gag me!) was offered a 20% discount off of my next order. So I ordered something inexpensive and when I put the 20% offer code in, I was informed that the promotion code was "inaccurate" (shocker). Don't ever shop here unless you are totally happy with items you purchase as their customer service is completely absent, and the people you speak with are just plain rude and don't seem to care. I am still working on the other 2 orders to return.

well i applied for a macys card and i got one that says macys reward card.but when i used it the friest time i had no idea i only had a limit of 100.00 and i had no bill but was charged 80.00 for my frist purchase .and i paid on line 25.00 when i came home and when i went to the store again i didnt know 100.00 was my credit limit so i had to leave all of my x-mas presents there cause i didnt have enough cash to pay it and i could not charge it so i returned the card there and than macys is a big exspensevise reoff store and they should go out of buisness.they are rude and very exspensive. i went to walmart and for the same things i had from macys and was charged 4 times more i paid half of that. macys you people are rippnig poor people off and you are all upnose and i am a local a hawaiian and you are to me white trash that dont belong on this hawaiian islands go back to the mainland trash.