Macy's
Reviews and Complaints

On 08/15/09 at 2:39pm Pacific time, I went online to the Macy’ web site to review the item (“Blair Leather Ottoman in Taupe color”) I wished to purchase. I called the phone number [protected]) to discuss availability and shipping. I was told it would cost $80 to deliver the item to my house. Since the item only cost $299, I asked if they could tell me if it was in stock at a nearby Macy’s retail store so I could pick up the item myself to avoid paying a delivery charge. I was told that I would have to contact each individual store location directly.

Afterward, I called the Macy’s Home Store at the Costa Mesa, California (South Coast Plaza) location. I spoke with “Sue” a Sales person in the furniture department. I asked her if the “Blair Leather Ottoman in Taupe color” was “in stock?” and she said that it was in stock.

At approximately 5:50p I went to the Costa Mesa store to purchase and take home the Ottoman. I met with “Sue”, now known to me as “Sue Munro, Furniture Sales Consultant”, the very same Salesperson I had spoken with earlier in the day. Now she told me that I would have to pick it the furniture item up at the City of Industry Pick–up location. So when she had me on the phone that “the item was in stock, ” it was not at the store location. In fact they keep no furniture inventory at the retail store location. So she lied to me. Why did I have to make a trip to the Macy’ store at all? I knew what wanted. She should have taken my order over the phone and saved me a trip. Clearly, she should have told me over the phone that all furniture must be picked up from the City of Industry location as they maintain no inventory at the retail stores.

Now the worst part is that I, not only do I have to make time to travel to the City of Industry which involves additional costs and probably 2 hours of travel time round trip, depending upon traffic conditions, but as the Salesperson processed my purchase, she told me that I had to pay a “$25.00 Delivery Fee.” Delivery Fee! What delivery fee? They are making me pick up the item myself requiring approximately 2 hours of driving time. I should charge then a time and gas fee

So I have to pay a $25 Fee to pick-up my own furniture and they have the gaul to call it a ‘Delivery Fee.” The salesperson tried to explain that at the warehouse ”they have to take it (furniture) down from a palat.” What? This is a Fraudulent Charge and it is insulting that they tried to charge it me.

This ‘Delivery” fee was never disclosed to me when I spoke to the Internet Furniture Sales Salesperson. It was never disclosed to me when I called in to the Retail Store and spoke with Sue. There are no signs posted in any prominent manner in the store that all furniture must be picked up by the customer at the City of Industry with a $50 Delivery Fee assessed unless the customer opts for home delivery which involves a different, higher fee schedule.

This is very bad business indeed. Macy’s should be stopped from imposing “a delivery fee” when the customer picks up merchandise. They should stop the practice of stating that “an item is in stock” when in fact, they do not maintain furniture inventory at the retail store locations.

So I go into our local Macy's Department Store yesterday to pay my husband's credit card statement. All of that went fine at least for the moment. Had to get skin care products for myself, so I hit the Origins counter. Was sold on a total of approximately $230.00 worth of products. I decided to go ahead and write a check on my personal checking account (the account is fairly new and my debit card hasn't arrived yet or obviously I would have used the debit card). Long and short of it, the consultant rang up my purchases, scanned my check but my check was denied. So I called my bank, they verified that I had WAY enough to cover the check and suggested that I call Telecheck which I did. Telecheck stated that I was good to go and that there wasn't anything on their end that would prevent the check to not go through and that it must be a system problem on Macy's end. I ended up leaving without the products (consultant suggested that I go to my bank and withdraw the funds...not why should I) pissed off. Not once was a Manager called to the floor to correct this. All of this made me late getting back to my own business missing a very important meeting. Once back to my business and my husband checked his Macy's account he noticed that his line of credit on his card had been lowered and also that his percentage rate had increased. I am not certain on the amounts of the decrease in credit line or the increase in the percentage rate. Nevertheless what a rip off. I am uncertain what he will do but I highly suggested to him that he cancels his card (he has been a cardholder with Macy's for a bazillion years). Also when I got back to my office I called their Administrative office at Fashion Square to speak to a Manager about this and how this could have happened. I had to leave a message. I never received a call back. I called several times after that as well hoping that I would catch someone there. Always went to voice mail so I gave up. I know for myself that I will not be back there and will never spend any of my hard earned dollars there. It ended up that another Origins counter got my business and just for the record I spent more (purchased several more products on top of what the consultant at Macy's recommended) at the other location while I was there and my check went through fine through their scanner. So take that Macy's!

I worked in a non-sales position several mos. I complained of blatant hostile work environment to Macys Corporate, bypassing store HR because I knew she was close to them. Some cowrkrs and my mgr were terminated. I declined very meager severance offer, went back to work to even more hostile work environment, was told it don't look good when people go above store level to complain, then HR denied saying it. New mgr transferred from another store told very serious lie on me and screamed at me numerous occasions, knowing there'd be no witnesses due to remote office location. When I complained again, I was terminated on a fictitious allegation. They even blocked me from accessing the online corporate complaint site so I couldn't retrieve/print my actual complaint that I filed with Macys corporate, so I couldn't have the complaint or other documentation to take to an atty.
Oh, and they also find reason to terminate people once they start using any of their medical or dental insurance.

So I go into our local Macy's Department Store yesterday to pay my husband's credit card statement. All of that went fine at least for the moment. Had to get skin care products for myself, so I hit the Origins counter. Was sold on a total of approximately $230.00 worth of products. I decided to go ahead and write a check on my personal checking account (the account is fairly new and my debit card hasn't arrived yet or obviously I would have used the debit card). Long and short of it, the consultant rang up my purchases, scanned my check but my check was denied. So I called my bank, they verified that I had WAY enough to cover the check and suggested that I call Telecheck which I did. Telecheck stated that I was good to go and that there wasn't anything on their end that would prevent the check to not go through and that it must be a system problem on Macy's end. I ended up leaving without the products (consultant suggested that I go to my bank and withdraw the funds...not why should I) pissed off. Not once was a Manager called to the floor to correct this. All of this made me late getting back to my own business missing a very important meeting. Once back to my business and my husband checked his Macy's account he noticed that his line of credit on his card had been lowered and also that his percentage rate had increased. I am not certain on the amounts of the decrease in credit line not the increase in the percentage rate. Nevertheless what a rip off. I am uncertain what he will do but I highly suggested to him that he cancels his card (he has been a cardholder with Macy's for a bazillion years). Also when I got back to my office I called their Administrative office at Fashion Square to speak to a Manager about this and how this could have happened. I had to leave a message. I never received a call back. I called several times after that as well hoping that I would catch someone there. Always went to voice mail so I gave up. I know for myself that I will not be back there and will never spend any of my hard earned dollars there. It ended up that another Origins counter got my business and just for the record I spent more (purchased several more products on top of what the consultant at Macy's recommended) at the other location while I was there and my check went through fine through their scanner. So take that Macy's!

I purchased a diamond ring at macys...with this promise that if i pay the balance within 12 months i would not pay interest...my monthly payments were set a $249 ...i made a payment of $500 in june..when i got my statement said that i didn't have any payment to make next month...but anyways i tried to make an extra payment online...and i wasn't able because..it said that i was trying to pay more than i was suppose..(of curse i didn't have any balance at that time..)so i decided to go to the store to make the payment...of $200...afeter 2 days i checked the balance online...since i manage my accounts online..y faund that my monthly payment where lower..., i was happy with that...and my big surprise yesterday...my statement said that those $2oo that a paid extra were late..and they charge me a late payment fee...when i called to the consumer service dep..they told me that they would wave the charge if i made the payment of $337...now i don't understand why my payments went higher..than before if i made those payment to get rid of this acco...sooner...And when i aks the sevice represent...he didn't answer my questions..I want to know if no matter how much i pay.is not gonna help me an anyway...because looks like...you get punished for trying to pay more and sooner...
I don't want anything more to do with macys.becaause this is not the firt time this happen to me.

Do NOT, under any circumstances, open a Macy's charge card to get an additional "20% off" your total purchase. Here's what these SOB's are REALLY doing. The clerk is signing you up for a monthly "credit protection service" and gets a bonus for each person who signs up (without you knowing you have signed up!) Here's what you get, a $2.37 mnthly fee to your credit card bill. Don't bother calling the Macy's credit card people cuz they don't care (and are probably in on this scam). They tell you to call the Credit Protection people and have them credit your account. When I asked them how they think they can bill me for something I never signed up for they said the clerk at the store signed you up and when I signed for the credit card, I agreed to it. If I have problems with that I should call Macy's and speak with their manager. They canceled the service and credited back the fee to my card but here's the catch, everytime I use the card the fee appears again so I have to go thru the whole exercise all over! I told them to pound sand and canceled my card. I may never go into a Macy's again. Who do these fricken people think they are? Hopefully my complaint to the Better Business Bureau will bring on a class action suit and anyone that ever shopped at Macy's will get a check for $2.37. I repeat, DO NOT OPEN A CHARGE ACCOUNT AT MACY'S...EVER! Nordstrom has nicer stuff anyway and have gotten a lot cheaper in this bad economy. Hey Macy's people, "bite me - you all suck!" :-)

Please let everyone you know that if they have a Macy's credit card, their interest may have increased to 26.99% in January. They did not send letters out to their customers. There was a note on the January 2009 bill that most customers probally missed. They have lost their minds. Their interest rate is higher than a title pawn.

Dear Macys -

As one of your "valued customers" I would like to let you know that I'm not feeling so valued. Initially, I was issued a credit card with Macys for $500. I was doing so well with my credit card, that you decided to give me a $200 increase! Wow! Well, as of recently, I saw that my card had been expired since March of 2009. I waited and waited and waited for a new card to come, but never recieved one.

Today, I went to pay my bill at my neighborhood Macy's store. I was in need of a MAC compact, so I decided to ask the clerk if she could print me off a temporary shopping pass because my new card had not came in the mail yet. She kindly said, "Sure! Let me contact corporate and ask them why you haven't recieved your new card yet." When she started talking to the representative from Macy's named Linda, (which I'm not changing the names to protect the innocent, because none of you at Macy's are innocent right now; plus, there's probably like 2 billion Linda's that work for you) Linda explained to me that I was over my credit limit. I said, "Linda, that cannot be. I have a $700 credit limit, and I'm positive I've only spent $600 or so on it." She said, "Ma'am, with the recent drop in your credit score, Macy's reserves the right to drop your credit limit without notification."

What? Excuse me? Without notification? I think if I should be notified of anything, that would be something to notify my about, but I understand now why you decided to let that little detail slip. In your terms and conditions, you print in size 5 font that Macy's is not at liberty to notify me when you decide to lower my credit limit. This is such a nice trap for you to make some extra cash. And I'm sure the gaggle of lawyers that you have working for you to find loop holes said, "You can get them this way!"

So Macy's, consider me done with you. I'm cancelling my credit card and never shopping at your store again. Making my credit limit drop without notifying me is kind of like magic! Oh wait, that's "the magic of Macy's"

Sincerly,

Stephanie Kurtz
Collinsville, IL

I have a Macy's Visa Credit Card. I have a bill payment through my bank. I began to receive bills from Macy's, which I paid through my bank. I receive e-statements only. When I would attempt to pay the amount that Macy's was billing through my bank on the Visa Card, the message was "amount exceeds amount owed" - because I had a zero balance. Then Macy's began adding late charges (even though I was making a $5.00 minimum payment). Finally, I called Macy's and was told that the charge was on a revolving account within the Macy's store itself. I was unaware that there were two separate accounts. I paid the charges, including late fees. However, I was frustrated when I tried to point out that I was unaware of the second account. This is deceptive. My credit score went from 813 to 763. I want this expunged from my credit history, but so far, Macy's is unwilling to work with me.

I made some purchases from the Macy's store in January this year. They had some promotion going, and offered me to become a member to get a discount on my whole purchase. I said I don't want to open a card with them, to which they replied that it's not necessary. I paid for the items with my credit card and left. After three months I got contacted by their collector department that was demanding a payment. Only after minutes into the conversation I realized that he wanted me to pay the amount I already paid again plus a late fee. From his words I opened TWO cards with Macy's and one card has a balance on it I did not pay.

I have been fighting ever since, they had illegally opened the credit cards without my permission and harassing me every day for not paying and threated me for reporting it to credit agency. I have disputed it several time and asked them to show me the proof or signed copy of my receipts that i have asked to open them the cards and paid it using the store card. But ever after 5 months I have no reply from them.

I have had an account with Macy's for 4 years, paid my bill on time every month, paid over the minimum every month, and had credit available. So I was flabergasted when I checked my account online and saw that my account had been closed. I called Macy's, and was told that despite I have never been late, paid over the minimum every month, had credit available and was overall a good customer, that my account had been closed because when they did their "periodic" credit check, that my overall credit history was not good. My near perfect credit history with them was null and void... As a result, this is going to kill my credit score, as this was the longest running credit card I had open and had the highest credit limit... I have already begun my letter of complaints to the BBB, and the attorney gerneral. I am sick of these credit card agencies screwing over people that are trying to secure a future for themselves by trying to get the best credit score they can... Because as we know, you can't get anything without credit these days!

I am a very loyal Macy's customer, I have a Platinum Credit Card which means I spend over $1000 with Macy's a year. I am a professional that does most my shopping there when the sales are on. When I travel I even shop with Macy's and have shopped at Macy's in 10 different states.

Sometimes I also shop online with Macy's when I find a good deal. As a Macy's Platinum card holder I am use to free services provided to there most loyal customers. When I buy online I use to receive free shipping for items purchased online.

Recently Macy's has discontinued this practice as of May 1st, 2008 however they did this with out alerting customers. As of July 30 the site does say:

** For free services, which are not available at all Macy's stores, purchases must be made at Macy's with your Macy's Card. Excludes furniture, mattresses, floor coverings, and purchases on macys.com. Credit will appear on your statement.

In some parts of the site it does say the above. However it does say the below on a lot of pages also. Free service purchases must be made at Macy's with your Macy's Card. Includes shipping on macys.com purchases. Excludes furniture, area rugs and mattresses. Credit will appear on your statement.

First when Macy's changes a long standing practice without alerting the customer it is wrong. Second if you are going to change the policy then you have to make sure that it is consistent, as I called in on July 30 and was told that yes of course I should receive credits automatically.

After explaining to him things changed without anyone being notified, he put me on hold and began to speak with his supervisor. After that he explained that it had changed as of May 1st. He also credited my account but explained that it was a one time credit and that in the future the new policy would be enforced.

A lot of customers probably don't realize that this policy has changed. They did not take the effort to inform there customers. Really Macy's should not take this reward away from their most loyal customers.

I tried to return some clothing that was given to me as a gift by an elderly relative. The clothing had all macy's tags on it etc..., and the cashier told me that without a receipt, macy's could only give me 8 cents for all 4 pieces of clothing. Some of it was ralph lauren, nautica etc... She said that without the receipt, there was no way macy's could knowthe clothing was actually paid for! The clothing was not stolen. To add insult to injury, she said they would have to send me my 8 cents through the mail as a certificate — in 4 to 6 weeks! This was due to having to "investigate" the clothing! This is my last time in macy's. I took my clothing and left — it will be donated to goodwill.

I received a bill from Macy's that included a $2.64 finance charge, although I had made the earliest purchase shown on the bill only three weeks ago. I called them and they said that this was a "provisional" finance charge, and I could subtract it from my payment although it was included in the amount shown as the balance due. Many if not most consumers would pay the balance due without realizing this charge was added. This is a straight up RIPOFF by Macys!

First off the Macys card is a good deal for most folks who shop there. Most associates just want to do the job and save you money - however if you run into the wrong one, forget refinancing your home or anything else. Here is how some of the dishonest scams work in the stores. You want to purchase something and don't have your card with you - you can be looked up in the system with your drivers liscence and social security number to make the purchace however if you are asked for an additional credit card and see things on the screen STOP IMMEDIATLEY and ask for a manager. You are being put back into the system and your credit will be checked even though you already have a card so that the associate can get a prize. You come and and your Macys card has an expiration date on it that has passed. The associate tells you that you need to be "put back into the system" NOT TRUE your credit has just been checked without reason. A Macys card is always good in the store unless you actually closed it. You think you want to open an account but decide you don't want to hand over your social security number (I assure you its safe) the associate either tells you to put in your drivers liscence number or puts a number in for you. It does not work that way. Again most people are honest about opening your account and it offer really good deals but the bad ones persist even after being reported repeatedly. The also seem to pray on the elderly and individuals who speak less than perfect English. Some of us have paid dearly for being whistle blowers. Bottom line if it does not seeem right insist on seeing a manager or speaking to the credit department on the phone - protect yourself and trust your instints. Hope a smart attorney finds this and gets them to stop

I've noticed a lot of complaints about Macys Furniture and just wanted to say THANK GOODNESS I came upon the post that gave the names of the Tim Hellmann and Kim T. After writing a letter directly to them and sending photos of my defected leather couch, which I owned for 8 months...I just received a phone call stating that I would be receiving a delivery in 2 weeks of a brand new couch! Thank you for your help and Thank you to Macys for doing the right thing! There are people who are willing to listen to you and that want to keep your business.

I have been recieving creditor calls from Macy's/Bloomingdale's and have never had an account. I have tried at least 6-7 times to speak with representatives to explain that my phone number must have been entered in mistake and request the calls to stop but they have continued. This annoyance has continued for three or more weeks and I can guarantee that I would not consider these companies for future credit because of the incompitence already exhibited.

Warning to all consumers...do not buy furniture from Macy's without reading my story first...also type into Google...Macy's return furniture and you will read stories of one nightmare after another. I wish I had been smart enough to do this before I bought anything.

I should start by saying we went to Macy's furniture in Clearwater FL and needed quite a bit of furniture...we were sitting on folding chairs and using tv trays to eat. We first wanted to purchase living room furniture...the first sofa we picked out was the last one on clearance in the store and was literally sold out from under us but that is not what this is about...we also picked out several other pieces...they had NOTHING in stock.

We went home and finally decided to go purchase a dining set that they did have in stock...they couldn't deliver it for about a week...again frustrated we left the store went home and called Macys.com. They gave us an earlier delivery date on the set and so we ordered it. My husband placed the order and also purchased their 'worry no more warranty' and was told after 7 years you get your money back if you do not file any claims. We paid 165.00 to have it delivered. The highest delivery fee I have encountered on anything. We received the furniture and three days later I noticed the table had scratched. I called Macy's and told them I would like to replace it with something else since my husband and I had only eaten at the table twice and I felt like another one would just do the same thing and the table would only get worse over time. They told me I would have to pay 10 percent of the purchase price, the delivery fees and pay fees to have the furniture picked up and the new furniture redelivered. After estimating what that would cost it came to around 500.00 to 600.00 dollars.

I told them I felt like the table should not have scratched like that and they said would send a technician out to look at it to see if it was a manufacturer defect and if it was I could send it back so I told them fine...they sent someone out, he looked at it for literally two seconds and called them and told them no it was not a defect. Macy's got on the phone with me and he left while I was still on the phone. They said too bad...you should have covered the table up, you can call on your extended warranty and maybe they will repair it. Can you imagine having to have something repaired within 1 week of purchasing it? I literally broke down in tears on the phone...I told her I would be willing to buy a more expensive set but I was concerned about keeping this set but was still turned down.

Macy's does not care about their customers and I will post my experience everywhere I can as well as call the local tv stations and newspapers. My best friend is a very successful real estate agent in the area and I have told her to tell every customer she has and every agent that she knows to beware of Macy's. They said it was my fault and I should keep the table covered, I didn't cover it because I wanted to show off my new table and honestly I don't know of anyone that uses tableclothes anymore. I told her even if you have placemats on the table certain things will not be on the mat such as glasses etc. She said I should have covered the entire table. If you are going to cover the whole table why not buy something cheap? They should have said that before they sold it to me...I told them if I knew their policies I would never have bought furniture from them...the extended warranty they sold my husband is not what they said either...you do NOT get your money back after 7 years. You get a credit towards more furniture and they do not contact you, you have to remember it yourself and have a very limited time in which to claim it. Not what was represented on the phone at all.

I have never been more disappointed in a store in my life. Macy's is such a big name I expected so much more. I now have a brand new damaged table I have to pay for. I wish I had put it on Mastercard I would be fighting the charge but I used a Macy's charge. I am absolutely sick. Just know if you purchase something from them and anything goes wrong they do not stand behind what they sell! Buyer beware. By the way I have bought less expensive glass tables than this one before and they did not scratch. They say it is not a defect so I guess they just sell poor quality furniture, if not why would they not want to make a customer happy and take care of the problem. Remember when retailers used to say the customer is always right? That is not Macy's motto...BUYERS BEWARE!