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Macy's Complaints 810

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Macy's false advertising or damaged product

Incident = On 12/06/09 I purchased a bedroom set consisting of 2 nightstands, a 10 drawer and a 7 drawer dresser in Antique White. On 01/18/10 I received the 2 nightstands, along with a 5 drawer dresser (which I never ordered) and the 7 drawer dresser which did not match the rest of the furniture. When I spoke to my sales person, he said he would replace the order but I could not expect the furniture to match... When you purchase a collection of furniture, I think you can expect the color to be basically the same... On 02/19/10 Macy's sent the correct 10 drawer dresser but resent the 7 drawer dresser that had been previously returned. Neither dresser matched the 2 nightstands... When I spoke with the salesperson I was told again that I should not expect the furniture to match and that if I cancelled this order I could not expect them to place the order again. I asked for a supervisor and was told to call customer service. Customer Service seemed very concerned and promised to help resolve the situation. But after several weeks I realized all Customer Service would do is keep you on the phone for 45 minutes to an hour at a time while they research the situation, then say they will call you back but never do. Tired of Customer Service I tracked the Manufacturer, Crescent Furniture of Tennessee. Crescent Furniture directed me to the local Sales Reps.. One of the Sales Reps suggested I cancel the order with Macy's and reorder from one or two local stores that carry this line. After cancelling my order with Macy's the same Sales Rep tells me that Macy's has an exclusive on this line. So I go back to the MFG, Crescent. Crescent says this is NOT TRUE. And around we go. Basically 4 months after placing and paying for my furniture I have 2 beautiful antique white nightstands and two pieces of furniture the color of a bay leaf and no end in sight to this insanity. My clothes and office supplies now live in boxes in the bathroom...

At Macy's the left hand doesn't know what the right hand is doing and no one cares. !

Damage Resulting = This situation is enormously stressful and time consuming. Because Macy's does not follow through, you have to keep calling them back.. On a weekly basis I spend two hours or more..

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7:56 pm EST
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Macy's human resources

I never received my W-2 from Macy's and I know they have the correct address. I have called over 8 times to many different stores to get a hold of the human resources manager. I have left 2 messages with no call back. I have even talked to a manager that said would call me back on how to get my W-2 because she was "busy" and never called me. This is the most unprofessional store and human resource manager. My family and I will never step foot in that store again.

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1:22 pm EST
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Macy's customer service

Today, I contacted Macy’s about my husband’s account. I spoke with a young lady named Jamie. I tried to explain to Jamie that Macy’s is reporting an incorrect balance on my husband’s credit report. My husband has made payments to his Macy’s account monthly since December 2009 through Northland, a company representing Macy’s. We recently settled the account for the amount of 3000.00 on February 15. Prior to settling the account, monthly payments were made in the amount of 80.00. Yesterday, we contacted Macy’s to find out when the account would be updated with the correct balance as we are in the process of purchasing a new home. I was told by a CSR that the account was not flagged correctly and the Manager of the department would update the records the following day. I followed up today to see when the account would reflect the changes that I had been told would transpire today and was told by Jamie, that Macy’s had 45 days to respond to the credit bureaus and by it being a closed account that they are not obligated to report on it at all. I tried to explain to her that we spoke with someone the day before that assured my husband that the change would be made today, but she insisted that I did not understand what she was saying and started calling me Wanda by my first name. Somehow I went from Mrs. Brown to just Wanda. I asked to speak with someone else and she said that I was welcome to call back and speak to anyone that answers the phone. I then asked to speak with a supervisor and she told me that her supervisors do not answer calls and that she is very capable of handling this call. I asked her if I could speak with the person responsible for updating account records and she then told me that she did not know who that was or what department responsible for updating the account. I asked is there an address or fax number that she could give so that I could write a formal letter requesting service and she said no and told me that she would be hanging up. Customer Service is an important part of retail. If CSRs are this rude to customers, why would I wish to continue to spend my money there. Even though I no longer have a credit card there, I often spend money with Macy and pay by cash. I won't anymore and when asked I will tell my friend about my experience.

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Gabriela yesabel
Fort Lee, US
Feb 25, 2010 1:59 pm EST

Im very unhappy with Macys they have people answering telephones with CERO experience!

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Gabriela yesabel
Fort Lee, US
Feb 25, 2010 1:56 pm EST

O my god ! same thing happened to me my husband send out a payment they cashed the check before the due date and I had to call the bank show proof because they were charching me the late fee!

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2:01 pm EST
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Macy's never in all my life spoke with such insensitive phone reps with no compassion

I am disappointed to say that I have been a cardhold since 2005 with Macy's. I am a single mother of 4 and in [protected] I had 2 surgeries for cancer. I was late a couple of times in 5 years and explained why to May's csr. I have never in all my life spoke with such insensitive phone reps with no compassion. In addition, several fees were added to my account making it a financial hardship. Your a star rewards customer in Macy's as long as you pay but if you become ill or lose your job look forward to not only penalized but mistreated.

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9:42 am EST
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Macy's finance charge

Macy's charged me a $2.00 finance charge on my last purchase saying I would get it back on my next purchase. I rarely use the card and I did get it back; however, now my account sits at -$2.00. This will be subtracted from my next purchase, but I'll get another finance charge added at the time of purchase. This will go on and on and I'll never get the $2.00 back unless I close the account, I guess.

$2.00 might sound like nothing, but multiply this by all the Macy card holders and you'll see that Macy's has a tidy sum from the pockets of its customers. To me, this seems like robbery because I always pay off my credit card purchases in full when I receive the bill. I never have a finance charge on any of my accounts.

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MacysSucks4ever
Leesburg, US
May 12, 2011 11:13 pm EDT

The exact same thing happened to me. That is really a dirtbag, ###, and terrible way to do business. If you're a Macys card holder, you better check your bill for this fee, because you're getting stuck up the a$$ with this charge. Close your account now and stop shopping there, or use another credit card that doesn't stick it to you like Macys does. Let's say there are a million (probably more) Macys cardholders. If you multiply the number of cardholders that made purchases by $2, that's an extra $2 million dollars in Macys bank account. I don't even know how this is legal.

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3:13 pm EST
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I was hired as a Loss Prevention Supervisor however my manager constantly bullied and harassed me in numerous ways then after three months of me working there he terminated me right before my 90 day probation was over. Macy's did not even reprimand this man. In fact Macy's is supporting his harassment by stating that he did not fire me and I resigned...

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1:22 pm EST
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Macy's rude service

There are too many stores going out of business and need the consumers business to "stay in business", so why shop at stores that have bad customer service and rude employees like Macys does. Go someplace else and shop. No more Macys for me ! I have given them too many chances and they just don't care about the customer anymore. When you shop at a store and spend hundreds of dollars a lot of months and the clerks know you, they should be little more polite to you and treat you like a valuable customer. Not Macys, oh no.

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jg19
Abrams, US
Feb 06, 2010 8:01 pm EST

did u ever realize that people that work in retail get called more horrific names by customers, and go threw so much harassment and ### from customers? thats probably why they have this attitude. they earn just minimum wage not commission. i love that store, always great deals and fine quality. i feel the employees pain.

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Amy123
Boca Raton, US
Feb 04, 2010 10:38 pm EST

I think the opposite...I think Macys costumers card holders think they have a golden ticket! They are totally abusive towards the employees!They abuse Macys policies returning dicusting merchandise that they wore over six months, no receit, no ticket, and they complain about not having OUTTANDING Service, give me a break! Before you judge maibe you should get a job there to see how it realy is on the other side of the fence!

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1:27 pm EST
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I have worked for Macys (Barton Creek) for 8 months and my lease to my apartment was up so i had to move back home (6 hours away) until i was able to renew my lease. 2 weeks prior to this i talked to HR and was told i couldnt take a leave of absence since i was part-time contingent. He then told me that my manager (Bening) would just distribute my hours and...

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10:33 am EST
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Macy's simply terrible

I am a sales associate for Macy's and will start off by saying that I make a measly $7.55 an hour, and that's after my raise. We are asked to do things like open credits, ask customers their names, and other menial tasks that are not worth our time when factoring in how much we are paid. Besides doing chores we also have to deal with idiotic managers. They act like we are children. Their superiority really gets the best of them and I sometimes feel like a high school student that wants to rebel against the authority. I don't mind doing hard work, however it's difficult to do hard work when there are people breathing down your neck and pointing fingers when they're getting paid all the money. I truely feel like being at Macy's is like high school all over again. There are cliques, "managers" pets, and much more gossip than I can handle. I feel like my job is such a joke because I can be the best associate in history and won't advance to anything more than just an associate. There are people that have been there upwards of 15 years and they are still in the same position that I have been in for only one year! I don't feel like I am working for a multi-million dollar company. I feel like I'm working at a daycare with high school students running it. I worked at a tennis club that charges their members $30, 000 to join and pay me more than twice that Macy's pays and was treated more like an adult employee and less of the child that Macy's treats me as. My biggest question is are all Macy's stores run this way or is it just the way retail works altogether?

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MysteryStories
Ellicott City, US
Feb 10, 2011 1:18 am EST

I'm very sorry to hear about your time with Macy's. As an associate, I understand that perhaps full timers have a lot more problems than part timers, but I think we all have the same goals just less so for the part timers because we just aren't there the same amount. I can see there are some cliques in my Macy's but, I have to be honest, I don't really like a lot of people, particular a great number of the customers that come in the store (I once had a customer say that a $5 shirt was too expensive. A $5 POLO ralph lauren shirt) that turn my stomach, but I do it because I really like the discount and I use it for my family and for clothing for my day job. I do agree though, that there are people in the same position for years that don't seem to move up. For instance, we have a woman in our department who had worked in the store for 11 years and remembers (as I do from being a customer) when Macys (and when they absorbed Hechts) offered Ticketmaster and Gift wrap. She can tell us stories about the "good days" when the customers cared as did the associates and I think that's what is missing. As an associate, our break room areas, and lockers, and space is just disgusting. The store itself needs a remodel. I don't know what your bathrooms look like but they are so dated and there is a point where you can clean and clean but it's just looks run down. Macy's is NOT putting money back in to my store and it's sounds like yours and back into its employees. That (and the clothes aren't really attracting me) has really lessened my desire to go to work and to shop there.
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MaxHirsch
Kelso, US
Feb 09, 2011 8:18 pm EST

Yes. I'm pretty sure they're all that way.

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4:27 pm EST
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Macy's smell & pilling

I purchased martha stewart flannel sheets at macy's (They were on sale for 50% off and now i'm wondering if the poor quality and problems isn't the reason why). I purchased plain red twin flannel sheet set and a king size sheet set with the little scottie dogs on them and I purchased extra red flannel pillow cases. I went home and put them in the washer and they smelled like gasoline. I then washed the sheet sets separately a 2nd time (First time all in one large load). The 2nd time the king still came out slightly smelly and the twin set a little bit less - but still gasoline so now i'm on the third wash, and one sheet at a time (As I think the additional water around the twin set helped it come out a bit less smelly).

The sheets shed and pill up in little pieces that come off.

The sheets are made in pakistan

I will be very careful in the future buying anything with the martha stewart label or that is made in pakistan.

I tried going to the martha stewart website to let them know but I could not find a way to leave a comment about any product.

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Beth Waugh
US
Dec 29, 2016 6:57 pm EST

I have purchased 2 sets of Martha Stewart flannel sheets & am not happy. The first pair of sheets I bought were Queen size flannel sheets & they are meant for the deeper mattresses. The fitted sheet fits very well, but the flat sheet hardly covers the bed. It either only barely covers the mattress, I want it to hang down below the mattress on both sides. I love the feel of the sheets but not how they fit. So then I went & got a King size set, thinking that would hang down farther (thought the queen set may have shrunk) & if they shrunk, they would still fit better than the queen set. Wrong, they didn't shrink & they hang down way too far. Am at a loss as to what to do?

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Andrewamy
Eugene, US
Nov 14, 2014 10:27 pm EST

I have purchased the MS LUXURY flannel many times. Never a problem with them.

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dcubed
Groveland, US
Apr 06, 2014 7:00 am EDT

My Martha Stewart flannel sheets are TERRIBLE! They are navy blue and the pilling causes navy blue "balls" all over the carpet DAILY. They are a terrible quality! They were purchased at Macy's and I intend to force them to credit my account. I have written a letter of complaint but as yet have not heard from Macy's. The quality is NOT good and no one should have to clean their carpet daily because of the blue balls from the flannel sheets. I will not buy anything more with the "Martha Stewart" label. POOR QUALITY!

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Karen Moran
Marlton, US
Feb 01, 2013 5:36 pm EST

I have purchased many flannel sheet sets over the years. When I came across Martha Stewart's brand in Macy's I was happy to find what I thought would be a good quality flannel sheet. I was totally wrong. They are generous in size, but shed so much with each washing, that after one winter, they are no longer soft and fleecy. Martha Stewart should be ashamed of her flannel sheets! Don't buy them!

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melodymairgead
Towson, US
Jan 17, 2012 9:18 pm EST
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I too, have purchased many sets of flannel sheets over the years. I have never had sheets "pill" as much as the Martha Stewart brand. I was very disapointed - I expected quality.

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Machellgirl
Dallas, US
Dec 26, 2009 2:23 pm EST

After 30+ years of buying flannel sheets, I came upon the Martha Stewart sheets several years ago. So many people complained about the smell of the newly purchased sheets. So they smelled, big deal! Another wash or two with a "baking soda' base detergent removed the smell completely. Nothing I have purchased in flannel sheets prior to these, couldn't hold to the Martha Stewart luxury sheets. There is no struggle to place them over my queen size mattress; they is no pulling out of the corners while sleeping. They are the warmest, highest quality flannel on the market today. I have three pair and alternate each pair weekly during the winter. There is very little wearing after washing, they don't "wear thin" as some other flannels have done for me. Truly, I am looking for a sale today to purchase some sheets for my daughters in law.

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Macy's issue not resolved/poor service

I purchased a defective IPOD at the acy's in Henderson, NV via the in-store ZoomSystem. The store would not accept returns dircting me to deal with ZoomSystems. They took my information and said they'd contact me within 3 days. After 7 days and no contact, I contacted them again, only to have to repeat the process. On the third request, I finally recieved directions to ship the IPOD to San Bruno, CA to their Customer Service Dept. I had to ship it, insured, at my expense. It has been three weeks with NO contact from them. I have tried calling and emaling Macy's, ZoomSystems and cannot get the status of repairs. I am now being charged plus interest on a purchase that I returned to them with no resolve. I cant even get the status on what, if anything, they are doing with the faulty equipment and despite all my efforts, cant get a straight answer/just passing the buck. I will no longer continue to do business with Macy's or any affiliate of ZoomSystems, will tell everyone I come in contact with to do the same. It's very inadequate customer serviceis beyond reproach in todays society!

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CBbrooklynMOS
PSL, US
Feb 16, 2010 8:47 am EST

I purchased in-ear headphones on 2/4/2010 from Zoom Systems "Best Buy" kiosk at Palm Beach International - items did not fit, way too big for ears. I contacted the company on 2/6/2010; they stated that this did not fit their return policy, and that I'm stuck with them. I explained that the defect was that they don't fit in any ear, in my entire family. They stated a supervisor would call me on 2/8/2010. No one called. I contacted the manufacturer who stated that I should contact the Attorney General.
This company is using the Best Buy brand to sell its products. My wife and I entered a Best Buy in Long Island, NY to seek assistance with this - we were told by the rather nasty saleswoman that she never heard of a Best Buy Express kiosk, and that Best Buy doesn't sell this product, that's when we went to the back and brought up a pair of the ear-headphones. I am look for guidance with this - we cannot use the ear buds at all - I would even take a credit from Best Buy. However, Best Buy must look at the operations of Zoom Systems, their BBB rating is an "F" - and again they are under the implied auspices of Best Buy.

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J Sims
Atlanta, US
Dec 18, 2009 12:04 am EST

I will never, repeat, I WILL NEVER buy anything from one of these kiosks! I saw an ad in Macy's Christmas flyer on a Garmin GPS that includes a bonus kit in which the kit includes a travel pouch along with a USB cable and the value of the bonus kit was $19.99. The GPS was on sale for $119.99. Though I could find the same item cheaper elsewhere, I thought I would maybe break even with the bonus kit. Well, I saw the advertised item listed on the main kiosk screen. I selected, pressed checkout and paid with my Macy's credit card. The screen listed 2 items which I assumed was the GPS item AND the bonus kit that was part of the advertised package. The machine dropped the GPS box and then retrieved the second item. Only, the second item was ANOTHER GARMIN GPS AND NO BONUS KIT. And, yes... I WAS CHARGED FOR TWO GPS SYSTEMS AND THERE WAS NO BONUS KIT. I read on the receipt that Macy does not accept returns and listed a phone number to call. I called the number and told the agent on the other end what had happened and I was a very unhappy customer. She told me that there was no location to return the item(s) and I would need to mail them. She told me it will take 30 days or longer to process the return. I told her that the GPS was a Christmas gift, there was no bonus kit and the advertisement was deceiptive advertising. Also, why should I pay the interest Macy's will charge me on the balance of this purchase while the slow, return process is the reason I am forced to pay interest fees? After getting nowhere with the agent, I asked to speak to a manager. She informed me he was busy and I would need to wait. After waiting an extremely long time, she informed me to keep holding that he would be on the phone once he's free. I told her to tell him (the manager) that I was heading back into Macy's and informing the store how this company (Zoom Systems) handles customers, the deceiptive advertising in Macy's sales flyer and ask why does Macy's have a kiosk in their store from a vendor that has horrible customer service (waiting over 25 minutes on the phone and still no manager to address my concerns), not to mention wrong charges. Back inside Macy's, I was told by one of the sales associates that they have had numerous complaints about the kiosks. After asking for the store manager, I repeated to the manager how I was charged for two GPS when I only selected one on the advertised link, how there was no bonus kit included... we both looked at the kiosk and both agreed that there is no way that the bonus kit could be included because there were no kits in the kiosk (and, yes we both read the GPS box and the bonus items were not listed/included in the box) and Macy's has some responsibility to bear because the store allows their Macy's credit card to be used in these kiosks and the purchases are made in their store. Because I repeatedly stated that Macy should bear some responsibility in handling complaints on kiosks' sales since the items are advertised through Macy's, items are allowed to be charged on Macy's credit cards and Macy's customers assumes customer service from Macy's personnel since these items are purchased in a Macy's store, the store manager did credit my charge card and stated she doesn't know how to return or what to do with the kiosk items, but wanted me to be satisfied with how this problem was corrected (I have shopped at Macy's for many, many years). I apologize for this post being so wordy but want consumers to know that no one should buy anything at these kiosk machines. Also, I expect Zoom Systems to be out of business in the very near future because no company can stay in business with the poor policies and questionable actions they practice.

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Macy's hr dept

Today i was brought into the HR office and explained to that i'm not allowed to tell someone to stop complaining on the sales floor, the accusing associate works 10 hours a week and complains ceaselessly about everything that doesnt even concern him. to make this complaint better, when i was in the HR office getting my "talking to" it was brought up that i need to write a statement in my defense. i didnt know that hear-say was taken as fact, is it? am i wrong to think that i'm innocent until proven guilty, or do i have to activly prove i didn't do anything wrong, and the accuser is being touchy and blowing this out of perportion. he is someone without evidence accusing me of saying alot of things that are on obviously unprofessional conversation topics. i'm not sure what to do, so i came to the complaint board tryinna put off some steam ! i can't belive this,

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10:04 pm EDT
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Macy's scams, fraud, customer service? ha!

Where do I begin -

What they offer - save 20% when signing up for "store" card

What you get are hidden fees, not disclosed such as monthly card protection fees
A second VISA account you did not request + a hit to your credit
One card - a Visa account with Citibank which is divided between two account #'s without any breakdown in numbers + again, hidden fees
2 Acct #'s - one account - one card- and a monthly combined statement with no mention of the store acct #, balance, amount due. Both balances combined
High Interest rate

If you call Customer Service you will be hard up to come across anyone with a working knowledge of English, except for scripted answers
Male Representatives that treat women quite rudely, while demanding to speak with your husband
Little to no assistance, because they don't understand what you are saying

American's once again cheated out of work because the bottom line is to offshore

Calls begininng a week before your bill is due - up to 10 calls a day because your number is put on all representatives call list and it is not noted when they have spoken with you. Therefore you spend days explaining over and over again that MCCS has already called and you have paid your bill. They do not record this info.

Stores that have reduced staff back making it difficult to find help

Messy shelves, clothing on floors, most common sizes out of stock - if you need a XXXL, extra short you'll have better luck.

Do yourself a favor and shop elsewhere.

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larita stewart
Santa Ana, US
Nov 25, 2009 3:35 pm EST

Macy's attitude is uncaring toward's the customer and seemigly employee uncaring attitude promotion!

larita stewart
laritaste@msn.com

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Macy's credit card double charge

I am one of the customer of Macy's department store that experiencing difficulty to make the Macy's Credit Card department to understand that I have already paid the balance on time. Even though Macy's already received my payment on time and I could prove it with the billing statement that I received from them, they denied it. This case not only happened to me, but also happened to another Macy's customers. It seem Macy's will practicing fraud to their customers.
If this case could not be resolved, I will bring this case to the credit bureaus.

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Gho
Tacoma, US
Mar 04, 2021 7:48 pm EST
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I've purchased a ring and paid in full up front before the pick up date. About 6 weeks later the sent me a bill with the total amount without any record the I've paid at all . I think the Macy's needs to work on people trust.

G.H

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Macy's abusive customer service

Two months ago, I paid my Macy's bill at a local store -- I was unfortunately ONE DAY LATE. My bad -- this month, I get the next bill and there is a $25 late payment fee.

I called the 800- phone number for Macy's customer service and spoke to an agent in India. I nicely explained that I made my payment one day late because I couldn't get to the store in time and even though it was my mistake, as a long-time Macy's card holder, I would like a courtesy waiver to remove the late payment fee.

This "towel head" then told me sternly, "well sir, you should pay your bill on time..." I was stunned; he did offer to remove $15 off the the bill as they cannot waive the entire late payment fee.

I have since paid off my Macy's card -- I went to the local store A DAY EARLY to pay off my balance. Then I saw the store manager and told her that I'm canceling my account and will never shop at Macy's again as long as they have rude Indian customer service agents!

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Thinking_human
Corydon, US
Mar 03, 2014 8:52 pm EST

You're not going to shop at Macy's and longer? I better sell my stock before it crashes.

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MAGamer
Fall River, US
Mar 03, 2014 8:27 pm EST

A single bad experience and you refuse to shop at a store again? And you blame the whole chain for a single employee for something that was your fault in the first place. Unfortunately companies don't make money but just giving it away, and as valuable you may think you are there are more of you being replaced every day. You are just hurting yourself, be happy you got the charge reduced and move on.

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Macy's scam and rip off

A dear friend of mine gifted me a hand purse on the festival of Christmas which I did not like it and was purchased from Macy's. The gift was given with love and so I didn't want to disappoint her by asking for the receipt and I decided to return the purse to Macy's. When I entered the store I did a price check on the scanner so I could find something equivalent to the price of the purse. The purse scanned $31.84. I went upstairs to find a purse in that price range to do an even exchange. I chose the purse and I went to the counter and explained to the associate the purse was a Christmas gift and I wanted to exchange it for the purse I had in my hand. Keep in mind Christmas was on a Monday and I attempted to do an exchange on December 30, 2006. The associate proceeded to ring up my exchange and turned around and told me the purse was only worth $15.00 since I didn't have a receipt. I told her the price check scanner was showing $31.84. She explained without a receipt the store policy is the customer will receive the lowest selling price of the item in the last 180 days. There was no way this purse could have sold for $15.00 in the past 180 days when the original price of the purse was $65.00. She called for a manager to explain the policy to me. I asked the manager, that it was not fair and he must help me to do the exchange. But nothing worked I decide to take the $15.00 I told her I didn't want to hurt the person's feelings by asking for the receipt and I said thank you and went home to call Macys corporate office. The Customer Service Representative said each Macys have their own in-store policy. She suggested I call another Macys to find out their policy on returns. If they wanted to help me they really could but these money eaters want a chance.

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andbran
arl, US
Sep 07, 2009 4:10 am EDT

all retailers have this policy. its deters shoplifters from getting an item off the shelf and trying to "return it"you should have told your friend that you wanted to return it and im sure she would have given you the reciept. or she could have included a gift receipt. so the company is trying to protect itself

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7:09 pm EDT
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Macy's scammers

We purchased a brand new mattress from Macy's. When we received it, it had a few darkish brown/black spots at the bottom corner, which we thought was ink or something splattered. Since last week these spots spread all around Mattress and now see bugs...it's disgusting I called Macy's to inform them and seeking replacement..The Supervisor named Kianna accused us of lying and now I'm out $625 and No Bed to sleep in. I've been a customer of Macy's for 15+ years. I've contacted several news stations and am seeking justice.

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robshane
Culver City, US
Jan 15, 2013 11:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MACY'S, WHEN A CROOK BECAME A THIEF,
AT MACY'S DEPARTMENT STORE NEAR YOU
MACY'S THE BIGGEST CROOK AVAILABLE, DAMAGED MY WIFE LIFE FOREVER
DO NOT BUY ANYTHING AT MACY’S, UNLESS YOU WANT TO HELP MACY'S TO KEEP CHEATING AND DECEIVING PEOPLE
Macy's has a bunch of lawyers that advised Macy's on how to get away from employment claims, customers or business disputes
Some of those lawyers that used to work to defend employees on labor claims, now they changed sides and decided that there is a lot more money to do business with Macy's
Macy’s is putting its cheating and deceit experience and adding up the lawyers to make the situation even worse
Macy’s is having the umbrella protection from those guys and felling free to cheat and deceive anybody
Macy’s Department Store is the most abusive company you can work for.
25 years of unpaid overtime $477, 906.
(interests was not calculated yet on the above and below amount)
20 MONTHS (62 weeks) OF UNPAID MONEY TO REPLACED MANAGER AT MACY'S CULVER CITY, CA TOTAL $ 9, 920.
$ 8, 000, 000 dollars is my claim for catastrophic injuries by negligence and violation of my wife rights while working at Macy’s. Thanks to Macy’s; my wife is a living wreck for the rest of her life
MACY’S forced my wife to resign for her disability by Undue Influence
Macy’s located at Westfield Mall, 14000 Riverside Drive, Sherman Oaks, CA 91423 – [protected]
My name is Al Henry, a disabled person and thanks to Macy’s my wife is a living wreck for the rest of her life. My wife is in a wheel chair and unable to do anything at all
Requires my personal care 24 hours around the clock
My wife worked 25 years at Macy’s
JUSTICE IS NOT DONE YET!

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8:26 pm EDT
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Macy's return policy and credit card fraud

Macy's card is the most abusive card in terms of terms and conditions. For example, if you make a return before the bill cycle closes, most of the credit cards will deduct the amount of return from your bill immediately. However, Macy's would not. If you don't pay the previous bill in full (although you already returned the item), you will be charged the finance charge and then the next cycle, your balance will be negative for the amount of your return reduced by the finance charge. This way, not only you would pay the finance charge, but Macy's will also keep your money for longer time (until you call and request the refund which will come in 10 business days after you request it).

In addition, Macy's really defrauds consumers on return policy. The policy states that you can return the merchandise within 180 days with the receipt. However, Macy's tracks your rate of return (by dollar amount) and will close your credit card account without warning if the rate is "too high" (but there are no description anywhere what that means). Therefore, if you bought one inexpensive item (say, $10) and one expensive (say, $100), and you returned the expensive one - your rate of return is 90% and they can close your account. Obviously, once Macy's closed your account, you cannot return anything you bought on Macy's credit card even if it is within 1 day (not even talking about 180 days). The only thing you can get is “store credit”. This way, Macy’s insures that it keeps your money no matter what. So much for "easy return policy" that is advertised by Macy's.

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JamesDeanFan11
Fort Worth, US
Apr 23, 2010 1:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ty for this complaint, working for the company..had no clue...I like knowing what they do wrong, so I have some type of answer when issues such as that happen to a customer

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12:56 pm EDT
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Macy's terrible service

My wife's mother opened a VISA account with Macy's in March.

My first complaint is that Macy's offered her credit even though she does not have enough income to support this credit card.

She is now in a nursing home and has no further need of any credit card. Furthermore there is evidence that someone is using this card without authorization. Macy's agreed to block this account on 7/30/2009.

My second complaint is that a charge was posted to this account two weeks after it was supposed to have been blocked.

My wife has power of attorney for her mother and faxed the documentation to Macy's as requested. She phoned customer support after receiving verification that Macy's had received the documentation to ask that the account be closed.

My third complaint is that the customer service representative refused to assist in this transaction in any way.

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crystaliz
Austin, US
Jan 30, 2010 5:59 pm EST

I had terrible experience with Macy's VISA customer service as well. I could not understand a word the first person said, and when I asked for a supervisor he was almost as hard to understand and refused to help with my problem. Finally the third person (after a long wait) was able to help with my simple issue.

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girlsanfran
San Francisco, US
Jan 05, 2010 4:33 pm EST

I just had terrible customer service dealing with a new macy's card. the store signed me up for a card that was supposed to have no interest for 12months. my first bill came with 23% interest on it. when I called to have this reversed I sent on the phone with EIGHT different people for about 2hours of my day. This week I received the same exact card in the mail with a congrats on my 2 account with them. I did not authorise another card yet macy's set me up with a star rewards as well as a visa. Again I spent an hour on the phone with WORST customer service rep. Who confused me more than I was already bu assured me that it was all settled. I will pay off my bill and close out my account after I make sure that the next bill is correct! ABSOLUTELY TERRIBLE.

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2:46 pm EDT
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Macy's keep calling my cell

The store is a cluttered mess, too many merchandise and not much room. The employees have this persona of they are just better then you. And that you are wasting their time. But this is not why I'm writing this complaint.

Starting a couple of days ago, I keep getting a phone call from [protected]. This number is in Florida. This number keeps calling me every 1 to 2 hours during the day. Non-stop it rings, I pick up, dead silence, and it hangs up. So I'm thinking maybe someone is playing a joke or keeps calling the wrong number.

Two days go by, and the calls are none-stop. Same thing, no one talks and hangs up. It got to the point ware I don't even answer my phone anymore.

Today I decide to call this number back to see what is going on. Guess what, I get Macy's call center. I complain about my problem. The person on the other end I believe dos not understand anything I'm saying; Lets face it, all call centers are established abroad and filled with foreigners that just don't understand certain concepts. He tells me "I need your name". First I say "why do you need my name? Don't you have my information if you keep calling me?" He then asks me for my number, how stupid is this? I say " all I want is for you guys to stop calling me every hour".

Wouldn't you say this is a simple request? He then starts asking me personal information. This I don't understand why is needed. You have my number, you have my name (which I didn't want to give), now you need social and date of birth?
Why do you need all that to stop calling me?

So I refused. I'm not giving my personal information to a data base so this thing can happen again. More spam, more junk, more calls. This is not what I need. More chance of identity theft (which I already fell victim of).

After a few deliberate misunderstandings, I manage to get a person named CHARLES DUGAN. He supposedly a supervisor. He then starts asking me the same thing. Do you guys even communicate? So we go over the same thing again. What is your last four social? Ware do you live? Date of birth? I say again with a firm voice, "you guys keep calling me, all I want is for you not to call me", Obviously you have my information if you call me. Then I hear the most outrageous, mind boggling statement ever, "sir, I'm not asking for your personal information". My head starts to hurt from the sheer magnitude of stupidity. Maybe I am stupid, so I say, "well if its not personal information, what is your name?" followed by, "what is your date of birth? What is the last four digits of your social? Ware do you live?" Of course he didn't answer. I then ask for the manager, because supposedly when I asked for the MANAGER, I did not get him, I got this gift of the telemarketing world instead.

I stay on hold for the second time again, this time for 20 min. With all the $0.49 per hour people your company is hiring overseas, you would think I wouldn't have to wait as long.
The manager never shows. Charles then tells me the best he can do is get him to call me back.
here is the kicker, he asks, and I'm not kidding, "what is your number?"

As I filled this complaint I have received two calls from that number. This is such a simple thing to fix, all I want to do is be connected to someone that has more then two brain cells and able to understand what I'm dealing with. Not someone the is a cyborg regurgitating pre-plane sentences, with out any clue of what I'm asking. It's like if they cant follow their cheat sheet of things to say or ask that is sticky noted on their monitor, they get stuck like an old record and repeat themselves till they can process the next step.

All I want is for your machines to stop calling me!
I started shopping at Macy's instead of your competitor JCPenny. But after this nuisance, I will never step foot in a Macy's again.

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abdclub
Houston, US
Jan 16, 2011 6:10 am EST

I too, am getting calls from the same number! What the hell is their problem!?

abdclub

AppleKornKid
AppleKornKid
Springfield, US
Aug 18, 2009 2:50 pm EDT

Can't you just put a block 0n the number?

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About Macy's

Screenshot Macy's
Macy's is a well-known American department store chain that has been in operation for over 160 years. The company was founded in 1858 by Rowland Hussey Macy and has since grown to become one of the largest retailers in the United States. Macy's operates over 550 stores across the country, as well as an online store at macys.com.

The company offers a wide range of products, including clothing, accessories, beauty products, home goods, and more. Macy's is known for its high-quality merchandise and its commitment to providing customers with a great shopping experience. The company's stores are designed to be inviting and easy to navigate, with knowledgeable sales associates available to assist customers with their purchases.

In addition to its brick-and-mortar stores, Macy's has also established a strong online presence through its website, macys.com. The site offers a vast selection of products, as well as helpful features like customer reviews, product comparisons, and personalized recommendations. Customers can also take advantage of free shipping and returns on most orders.

Macy's is committed to providing its customers with the best possible shopping experience, both in-store and online. The company regularly updates its merchandise offerings to stay on-trend and meet the changing needs of its customers. Macy's also offers a variety of promotions and discounts throughout the year, making it easy for customers to save money on their purchases.

Overall, Macy's is a trusted and reliable retailer that has earned a reputation for quality, value, and customer service. Whether shopping in-store or online, customers can expect to find a wide selection of high-quality products at competitive prices, backed by Macy's commitment to excellence.
How to file a complaint about Macy's?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Macy's. Make it specific and clear, for example, "Incorrect Billing on Macy's Credit Card" or "Poor Customer Service at Macy's Downtown Location".

4. Detailing the experience: Provide a detailed account of your experience with Macy's. Mention specific key areas such as product quality, customer service, delivery, billing, or return policies. Include relevant information about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it and the response you received from Macy's. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Do not include sensitive personal information like your social security number, bank account details, or other confidential data.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Macy's. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it be a refund, exchange, apology, or other forms of resolution.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the information provided is factual and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the necessary fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Macy's or from other users who have had similar experiences.

Overview of Macy's complaint handling

Macy's reviews first appeared on Complaints Board on Sep 14, 2006. The latest review Worry No More Insurance was posted on Oct 29, 2024. The latest complaint Order not delivered (air fryer) was resolved on Dec 22, 2022. Macy's has an average consumer rating of 2 stars from 825 reviews. Macy's has resolved 132 complaints.
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  1. Macy's Contacts

  2. Macy's phone numbers
    +1 (800) 289-6229
    +1 (800) 289-6229
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    United States
    +1 (513) 573-7912
    +1 (513) 573-7912
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    International
    +1 (888) 257-6757
    +1 (888) 257-6757
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    Credit Customer Service
    +1 (888) 822-6229
    +1 (888) 822-6229
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    Furniture and Mattress Customer Service
    +1 (800) 568-8865
    +1 (800) 568-8865
    Click up if you have successfully reached Macy's by calling +1 (800) 568-8865 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (800) 568-8865 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (800) 568-8865 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (800) 568-8865 phone number
    Wedding and Gift Registry
    More phone numbers
  3. Macy's emails
  4. Macy's address
    685 Market St., 10th Fl., San Francisco, New York, 94105, United States
  5. Macy's social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
Macy's Category
Macy's is ranked 2 among 67 companies in the Department Stores category

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