MagicJack
Reviews and Complaints

I ordered a Magic Jack Plus several months ago and it has had the same problem over and over again. After the 5th time calling, they said they would send a replacement. But then told me I would have to pay $10.95 for shipping and handling. When I said I had already paid that charge and that it was not my fault that the device did not work properly, they said that was the only way they would replace the unit. Needless to say, I am now looking for an alternative for my home number.

I purchased the 5 year plan for MJ +. After one year, they shut down my service. They refuse to refund or compensate for the four years. There is much more information that I can share if needed. I am interested in initiating a class action law suit if I can find enough solid cases from those who would like to join the suit. You can email me at ed@ekulp.com

I have been trying to hook up for over three hours. That simple two step process is a lie. I've been out of town due to an illness then death in my family. So my trial is over. But I still did not expect problems. I should have given up when I could not find any available customer support by telephone. They say, not at this time. Then after a two hour attempt to get hooked up which required changing all firewall settings, I was unable to use my local number as claimed. IF I had been able, there is a transfer fee of 19.95 immediately, then an additional 9.95 annually. They don't advertise that.! So lie # 2, there certainly are other fees.
So I was told I had to pick a number. I could choose my own area code and prefix...WRONG. Lie #3 . My area code was available but no prefixes from our area, not a single one that anyone who called me wouldn't have to call long distance. So I tried anyway for a temporary number but got a negative response when I tried to ask if I could change later. Because they said, that the prefix was not available "at the moment"... LIE #4. As many moments have already come and gone. minutes, days, years, they couldn't say. I asked please for a phone number... No, , not available at the moment. So I told them I had to get off the phone by noon. ( I had an errand to run, was thirsty, was hungry, etc.).. I gave up after insisting someone CALL ME.
In the process too, I was asked for the security code on credit card, It had been on my husbands. So I tried to change it to mine and it wasn't allowed until 60 days aftr registration. So there was no way to pay if I wanted to keep my number, extremely difficult time getting it to even work on my computer. ANd my three phones could not be used, had to keep the computer on to use it. The electricity alone irked me. Dialing is an onscreen dialpad.. And if the electricity is off, guess WHAT? Sh out luck. no service. No 911. nothing. Please be careful .. Do not believe the hype or testimonials. MOST of all there is NO CUSTOMER SERVICE except online. Lord help a person who types hunt-and-peck style. What a waster of money and time this has been.

I received a notice that MagicJack would discontinue support for the original Magic Jack device that I have been using. They offered an update to the new MagicJackPlus for half the retail price. It seemed like a good idea so I went ahead and ordered it. Now I've spent over 3 hours online with their alleged tech support/customer service. So far they have managed to instruct me to use a USB scrub program. I asked if it would do anything to my other USB devices and was told that it would only affect the MagicJack. Not true. It ended up removing 72 files for all my USB devices, including my printer, my passport external hard drive, my hub and all my flash drives. And the Magic Jack is still not working. Don't waste your money or your time. I'll be going with Skype or back to Vonage.

signed up for 30 day free trial, only cost me $135.80, with 4 charges, would have been more, however i only had $161 available in this account, a special account for christmas. chatted with representatives 3 times during long sessions packed with please wait, thank you for being patient and we did not take the money, bull crap, my bank statement is attached i emailed them a copy of my bank statement(with security features blocked) and they continue to say, wait a few weeks and it might drop off, it is your bank. yes, a couple of weeks will be past christmas, thus i do not have to worry about christmas, they continue to claim that they did not do it, attached bank printout shows that they did

I landed at JFK on 9th July 2014 around noon. Called my brother in law for a minute on legacy pay phone to check if they were coming. Legacy charged me $11.2 for a call less than a minute and never mentioned the cost.

Magic Jack is at it again with unauthorized credit card charging. I'm in Canada and I have already filed a complaint with my Credit Card company fraud department. I also contacted the better business bureau and the person I spoke with said they have an investigation on 3, 500 Canadian counts of fraud with Magic Jack. People are going to be holding the creator of Magic Jack responsible and Ymax communications. People need to follow the proper procedures if they want to sue. VISA is on the band wagon as they have already notified me that Magic Jack is on their fraud watch list. Here is an e-mail from Visa: Dear ____ MAGICJACK.COM PHONE [protected] FLUS attempted to authorize a purchase for $31.61 on your Secured Visa card. The authorization was declined because you did not authorize [MAGICJACK.COM PHONE [protected] FLUS] to transact in your secured account.
Well Magic Jack what do have to say to your fraud attempts.

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Please wait for a site operator to respond.
You are now chatting with 'Kenny'
Your Issue ID for this chat is LTK554052546346X
Kenny: Hello, how may I help you?
Jim: I'm noticing online that the expire dates is wrong for me.
Jim: I owned a regular magicjack for 3 years w/ a 5 year plan
Jim: Then 1 week ago I transferred to the magicjack plus
Kenny: Let me assist you with that.
Jim: BUT the expire didn't move over
Jim: "JIMPC" magicJack PLUS Renews 03/06/2013 Add Year(s) [protected] U.S. Phone Number - Free Renews with Device "A9210502022A91" magicJack Renews 06/14/2015 Add Year(s) [protected] U.S. Phone Number - Free Renews with Device
Jim: I paid in advance for several more years, but it didn't go to the plus
Jim: You can see this on: https://web06.magicjack.com/my/numbers.html
Kenny: May I have your magicJack phone number?
Jim: [protected]
Jim: I put this in once during the login
Jim: ?
Jim: and its above in the dialog
Kenny: Thanks for the information.
Kenny: Please wait while I check that for you
Jim: See my devices. Its wrong for the renewal and expiration for:
Jim: https://web06.magicjack.com/my/numbers.html
Jim: "JIMPC" magicJack PLUS Renews 03/06/2013 Add Year(s) [protected] U.S. Phone Number - Free Renews with Device "A9210502022A91" magicJack Renews 06/14/2015 Add Year(s) [protected] U.S. Phone Number - Free Renews with Device
Jim: You need to move my 06/14/2015 renewal date to the new plus
Jim: and
Jim: delete the old one
Kenny: As I have checked it here on our end, under the Phone Number: [protected]:
Kenny: Service Began: 03/06/2012
Kenny: License Expires: 03/06/2013
Jim: Do I need to repeat everything?
Jim: I bought the regular magicjack 3 years ago and had a 5 year license on it
Jim: then a few weeks ago I REPLACED it w/ the plus
Jim: AT THAT TIME THE LICENSE ON THE OLD ACCOUNT SHOULD HAVE BEEN ADDED TO THE NEW ACCOUNT
Jim: Do you understand?
Kenny: As I have checked it here on our end, under the Phone Number: [protected] of the regular magicJack device:
Jim: I should NOT have 2 accounts
Kenny: Service Began: 06/14/2009
Kenny: License Expires: 06/14/2015
Jim: AND the license should not expire/renew
Jim: DO I need to talk to the BBB or your state attorney general?
Jim: LOOK at the devices, they are wrong.
Jim: I NO longer have the old regular macgic jack - when I signed up the the plus it told me I can transfer my subsrciption
Jim: Are you NOT honoring that?
Kenny: One moment please...
Kenny: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Jim: Please don't make me repeat everything for that person too
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Bucky'
Your Issue ID for this chat is LTK554052546346X
Bucky: Hello. My name is Bucky. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
Jim: Please read from the top down thru this thread
Jim: Just do this...
Jim: 1. Take my subscription from the regular magicjack and add it to the plus
Jim: 2. Delete the regular magic jack account
Jim: Then the PLUS should have an expiration of 6/14/2016
Bucky: Thank you for waiting.
Jim: I'm present and waiting
Jim: REMEMBER your system asked me to transfer! I know my consumer rights. I pre-paid ahead on the regular MJ; I don't expect to loose any of that money/time.
Bucky: Transferring the years from your regular magicJack is not yet possible as of the moment.
Jim: Huh? Why not?
Jim: This sounds like a scam?
Jim: Are you going to send me a check for the difference?
Bucky: That feature is not yet possible as of the moment.
Jim: No wonder so many people have bad things to say about your service!
Jim: can you reimburse me?
Jim: Can you refund me the time on that old account if I cancel it?
Jim: What state are you located in?
Bucky: I understand but that is not yet possible as of the moment.
Jim: I want to discuss this with the attorney general in your state
Jim: I understand the technical aspects are possible, but what about reimbursing me?
Jim: ANSWER my previous question!
Bucky: One moment please...
Jim: What state is your business in?
Jim: I DEMAND to know this.
Jim: I'm copying this thread for the attorney general in your state and the BBB
Jim: What state are you in?
Jim: What state are you in!
Jim: What state are you in!
Jim: What state are you in!
Jim: What state are you in!
Jim: What state are you in!
Jim: You are not forthcoming with information.
Bucky: IT is no longer possible to refund on the 5 year plan that you purchased because it was purchased last 2010.
Bucky: We're from Florida.
Jim: So I can't get a refund on an acct. I'm asking you to cancel?
Jim: AND you can't credit the time, correct?
Jim: And you refuse to do either, right?
Jim: For the record.
Jim: What is the address of your business?
Bucky: The 5 year plan was purchased last 06/16/2010. We can process a refund on the order if it is within 90 days, Jim.
Bucky: Once transferring of remaining service from regular to magicJack Plus is available, that's the time we can transfer it. However, we can transfer the remaining years from regular to regular magicJakc.
Jim: 2 things. One, what is the address of your business. And two, what is the case/tracking # of this incident/request of mine that you are authorizing a refund on?
Bucky: This is our address magicJack PO Box 6846 West Palm Beach, FL 33405
Bucky: Use our ticket number LTK554052546346X as your reference.
Jim: And what about the credit invoice/tracking #/case # for my refund?
Bucky: Sorry, we can no longer process a refund on the order if it is beyond 90 days.
Jim: What is the phone # of your business so that I can call w/ the ref # you've provided and check on the status of the refund?
Jim: WHAT? I have for the record what you as a representative of your company has said!
Jim: Are you not supporting your very own word now?
Bucky: You purchased 5 year plan last 06/16/2010 and it is not possible to process a refund on it because it is beyond 90 days already.
Jim: BUT you said you would?!
Bucky: It has lacking No.
Bucky: The 5 year plan was purchased last 06/16/2010. We can't process a refund on the order if it is within 90 days, Jim.
Bucky: If it is beyond 90 days.
Jim: By the way, I should inform you that this is being recorded and I'm a government employee associated with foxnews; are you now taking back what you said you would do? Or are you going to honor it?
Bucky: It was a mistake, as I have explained it is no longer possible to refund the order if it is beyond 90 days. The 5 year plan that you purchased was still last 2010.
Bucky: We'd love to process it for you but it is not possible, Jim. That is our refund policy.
Jim: Our conversation will be in the media soon - twitter, facebook, friends, etc... Honor what you said or I'll be going to publication
Jim: You can't ask people to join plans that aren't transferable
Jim: That's against the lay
Jim: That's against the law
Bucky: You may refer it to our terms of service too regarding your refund issue.
Bucky: http://www.magicjack.com/tos
Jim: What is the phone # of your legal department?
Bucky: We only handle chat support as of the moment.
Jim: You can't do what you've done
Jim: You can give me the phone # of your business
Jim: What is the main phone # for your business?
Jim: WHAT IS THE MAIN PHONE # OF YOUR BUSINESS AT: PO Box 6846 West Palm Beach, FL 33405
Jim: AND DON'T GIVE ME A POB
Bucky: We'd love to help you by phone but as of the moment we only do support on chat.
Jim: WHAT IS THE PHYSICAL ADDRESS AND PHONE # OF YOUR COMPANY
Bucky: That is the only address we have, Jim.
Jim: THAT'S UNHEARD OF
Jim: NO ITS NOT, YOU DON'T WORK AT A POB; WHAT IS THE PHYSICAL ADDRESS?
Jim: WHAT IS YOUR BADGE/ID #?
Jim: ONCE I BLAST THIS ONTO THE WORLD WIDE WEB I'D LIKE TO REFER TO WHOM I'VE BEEN SPEAKING TO. WHAT IS YOUR NAME/ID/BADGE AND PHYSICAL ADDRESS OF THE MAGICJACK BUSINESS AND WHAT IS THE PHONE #?
Jim: ARE YOU A MANAGER?
Jim: IF NOT, CAN YOU TRANSFER THIS CHAT TO A MANAGER AT MY REQUEST PLEASE?
Jim: HAVE YOU DISCONNECTED ME?
Jim: OR ARE YOU STILL THERE?
Bucky: I'm still here.
Bucky: We are the highest level of support whom you can chat with, Jim.
Bucky: They can see our chat conversation too.
Jim: ARE YOU REFUSING TO ANSWER MY FAIR AND REASONABLE CONSUMER QUESTIONS?
Jim: YOUR BUSINESS NEEDS COMPETITION
Bucky: We'd love to provide all the information you needed but the only address we have is the one I provided. Also, we only use chat support.
Jim: SO DO I HAVE NO COURSE OF ACTION ON THIS? AM I SOL? I PRE-PAID FOR SOMETHING THAT I'VE NOW LOST? YOU GUYS ARE RIPPING PEOPLE OFF AND ITS GOING TO COME OUT IN THE MEDIA
Jim: LET ME ASK THIS ANOTHER WAY...
Jim: FOR THIS ISSUE, ARE YOU ABLE TO ISSUE A CREDIT TO ME FOR $ OR TIME ONTO MY NEW PLUS ACCOUNT IF I DELETE MY OLD ONE?
Jim: I'M NOT ASKING FOR A REFUND, NOR AM I ASKING FOR A TRANSFER - I KNOW YOU CAN ADD TIME ON AN ACCOUNT
Jim: IS THAT FAIR?
Jim: CAN YOU DO THAT?
Jim: ARE YOU STILL THERE?
Bucky: That is fair but that feature is not yet possible. Transferring of service from old service to mgaicJack Plus is not yet available.
Bucky: Once that feature will be available, we can transfer your old service to magicJack Plus.
Jim: OMG, THAT CAN'T BE. YOU ARE NOW NOT TELLING THE TRUTH - I KNOW YOU CAN ADD TIME ONTO AN EXISTING ACCOUNT
Jim: SO RECAPPING - WHAT ARE YOU GOING TO DO FOR ME BASED ON MY UNPLEASANT EXPERIENCE AND REQUEST?
Jim: GIVE ME YOUR FINAL STATEMENT
Jim: GIVE ME YOUR FINAL - OFFICIAL STATEMENT
Jim: GIVE ME YOUR FINAL - OFFICIAL STATEMENT
Jim: GIVE ME YOUR FINAL - OFFICIAL STATEMENTGIVE ME YOUR FINAL - OFFICIAL STATEMENT
Jim: GIVE ME YOUR FINAL - OFFICIAL STATEMENT
Jim: GIVE ME YOUR FINAL - OFFICIAL STATEMENT
Jim: GIVE ME YOUR FINAL - OFFICIAL STATEMENT
Jim: GIVE ME YOUR FINAL - OFFICIAL STATEMENT
Jim: GIVE ME YOUR FINAL - OFFICIAL STATEMENT
Jim: I'M WAITNG
Jim: PHYSICAL ADDRESS - NOT PROVIDING
Jim: PHONE # of BUSINESS - NOT PROVIDING
Jim: CREDIT - NOT PROVIDING
Jim: REFUND - NOT PROVIDING
Jim: TRANSFER - NOT PROVIDING
Jim: BADGE ID # - NOT PROVIDING
Jim: SIMPLY ADD TIME ON PLUS ACCOUNT - NOT PROVIDING
Jim: PLEASE PROVIDE ME YOUR FINAL - OFFICIAL STATEMENT
Bucky: I understand and got your point but your request is not possible, Jim. Please understand and that feature is not yet possible.
Jim: GIVE ME YOUR FINAL - OFFICIAL STATEMENT
Jim: WHEN WILL THESE FEATURES EXIST?
Jim: OR CAN'T YOU PROVIDE THAT EITHER?
Jim: WHEN?
Jim: WHEN?
Jim: WHEN WILL YOU MAKE THIS RIGHT?
Jim: AND LEGAL?
Bucky: We don't have exact information when will that be available. We will update our website once that will be possible.
Jim: CAN YOU SEND ME AN EMAIL WHEN THAT BECOMES AVAILABLE?
Jim: AND HOW CAN I CHECK ON THE STATUS OF THIS CASE #? WHAT IS THE MECHANISM?
Jim: Notify me by sending an email to: jim_chance@yahoo.com
Jim: Repeating: jim_chance@yahoo.com for this case
Jim: Will it be this year?
Jim: Why are your responses taking so long?!
Bucky: We don't have any time frame and further details about this matter. We will update it through our website www.magicJack.com . Thank you for your time and patience. It is much appreciated.
Jim: Bucky, watch for this information on foxnews and on the WWW - every piece will be broadcasted. You guys are ripping consumers off.
Bucky: I understand how you feel about it, Jim.
Bucky: Thank you for understanding on my part as well. I really apologize for the inconvenience it caused you.
Jim: Hey, its your job/company. Its WRONG what you are doing.
Jim: Your now in my calendar to contact every day until this is resolved; moreover, the public will know what's going on. And so will my employees, family and friends - bad news travel fast! I'll also be in touch with the FL attorney general and your local BBB.
Bucky: Okay, I understand your frustrations.
Bucky: Is there anything else I may help you with today?
Jim: Yes, is there a way to look at my call history? inbound phone call numbers and date/times with them?
Bucky: Yes, you can check it to your account at the my.magicJack.com.
Jim: You might understand, but you refuse to do anything about it
Jim: where do i navigate to check?
Jim: please be specific
Jim: I'm logged in now, but don't know where to navigate to see the phone #/history date/times
Bucky: Please wait while I check that for you
Bucky: Thank you for waiting.
Bucky: After you login, click Account tab. Click Contacts/Call Logs.
Bucky: Select Show Call logs/contacts.
Jim: That's not working! It said NONE in my plus account
Jim: Why does it show that?
Bucky: When you registered the magicJack Plus and make a call, does it connected to your router or computer?
Jim: router
Bucky: Please be informed that if the magicJack Plus was connected to your router when you make a call, the call logs can't be shown on your account.
Bucky: Unless it will be connected to your computer's usb port.
Jim: OK, so what about inbound calls?
Jim: I don't care about knowing the #'s I called
Jim: another thing you can't do huh?
Jim: plus on router does not log ANY inbound calls/#'s w/ a date-time stamp; GREAT!
Jim: Am I correct?
Bucky: Both outbound and inbound call if the magicJack Plus was connected to your router.
Jim: Neither will work?
Bucky: If you check your regular magicJAck call logs, it will show the date, time and duration.
Jim: Why would I do that? Its not connected anymore?
Bucky: I mean, in case your magicJack Plus was connected to your computer's usb port when you make a call it will show the date, time and duration. But if your magicJack Plus was connected to your router, it will not show the call logs to your account.
Bucky: That feature is not yet available as well.
Jim: If I delete device: "A9210502022A91" will that mess you up so that you can't transfer/refund/credit my plus account?
Jim: You said that with this case when the capability exists - you will perform the transfer/credit. YOU SAID this and I'm holding you and your company responsible for this.
Bucky: Transferring of service from regular to magicJack PLus is not yet possible. That feature is not yet available. We don't have exact information when will be the available.
Jim: True, but you said when it is you'll refund/credit/transfer my account! You said this in the email thread yourself. So I expect YOU to do that when the feature is activated.
Bucky: Once that feature will be available, that's the time we can transfer your remaining years from old to magicJack Plus. There was no estimated timeframe when it will be.
Jim: I know that@ You are repeating yourself; so what I'm asking is if you are going to AUTOMATICALLY do that based on this case WHEN it becomes available; right?
Bucky: I suggest to chat us back once that feature will be available. It will not be automatic.
Jim: Great, another fine service that you don't offer.
Jim: You guys are something
Bucky: I'm sorry for the delay. I'll be right with you.
Bucky: Okay. We can't check the site here in our end.
Bucky: Would that be all this time?
Jim: Its just one of the many sites I'm posting this dialog exchange

Thus far, Magic Jack has deducted two years worth of payments from my account and has not credited my account with these payments. LIVID is too anaemic to state how I feel toward them. BBB, newspapers and whoever else I can contact here I come!

My Magic Jack quit working after one month and they said since it's past the first 30 days, I will have to BUY another device. I cannot get a replacement without paying. So I just wasted $80 on a piece of garbage. Do NOT get involved with Magic Jack. Customer service is all but nonexistent. I will report them to BBB. That's all I can do. I will never get my money back. Buyer beware!

I have exactly the same situation and problem. After wasting an entire afternoon trying to deal with Magic Jack chat, I figured out from searching on the net that the problem is a dead power adapter. I got one that works today at Best Buy for ten bucks. Magic Jack should replace them (mine only lasted about a year) or at the very least admit that the power adapter going bad is the problem, not the software.

My is Ronald Kolin
I have one of your idem on my computer, and when, I am not home, and when I come from whatever I do, I check my message it will not down load, so I can here the message, And what it tells me is the Sever Execution failed Can you all check it out and let me know what is going on.

2010 put under review, bought new magic jack it worked for a year could not renew account under review buy another new one from best buy with one year service in El paso Texas i go to Guadalajara Mexico and they will not register it because i am under review and fifteen days has passed to return it to best buy. yet magic jack gives me the same old line we will email you it has been two years no email no refund that is outright stealing. do not have phone now my email is rcroysdill@yahoo.com. i live on a budget and now i am the money for the magic jack the owner said he was going to things and has done nothing.

I've used Magicjack for years and it has been great. 99% of the people who have issues are one who don't set it up right or in this case, have the wrong type of computer.

Well after reading this I will not spend the money, figures but the old adage comes true again, if sounds to good to be true it usually is.

"These people are crooks. It will not work on a Mac unless it has Intel chips, which they do not tell you."

had you bothered to read the FAQ on their site, it clearly states:

Your Question

Can I use magicJack on an Apple Mac as well as PC?

YES. magicJack is compatible with Windows XP, Windows Vista, Windows 7, and Intel-based Macs.

These people are crooks. It will not work on a Mac unless it has Intel chips, which they do not tell you. I was charged $19.99 to convert to Magicjack and $30.00 by them to convert it back when it would not work. I was given a refund for the Magicjack when I returned it. However, they will not refund the $49.99 it cost me to convert . Beware of these people.

You will not get a refund, I know I've tried for 2 months. Majic Jack are liars!

You won't get a refund, I know I been trying for 2 months.

I ordered the Magic Jack equipment on 17 Jan.12. The equipment was delivered on 31 Jan.12. In spite of doing the installation correctly on my Dell XP with high speed internet, the equipment has never worked. It was originally intended to send and receive telephone messages, but without its working, it is useless. I am willing to do what is necessary to make it work, however the company will not even contact me. In this case, I shall have to send the equipment back and request a refund.
L. W. Karas
45 Lewis Drive
Newmarket, Ont. L3Y 1R6

It looks like magic Jack is a scam, sold under many endorsements, and made attractive to buy. I cannot make 800 calls. Of all the phones in my house only one gets connected and the others do not. The FCC should investigate along with the consumer agencies. One month free trial is not enough as the product has glitches that need at least a year to uncover. After they are uncovered, there are no solutions.This is one of the most useless product in the market lured by false claims and advertisements.

Magic Jack are going down the tubes.

I purchased Magic Jack from Walmart in hopes to decrease my monthly phone bill and also have long distance. Low and behold it sucked! I purchased it last Friday hooked everything up and had a dial tone one minute and tried to call my husbands cell phone (he was sitting right next to me), and his phone didn't even ring. Then I hung up and couldn't get a dial tone for a while. Then I called my cell phone and my cell phone was ringing and then hung up the home phone through MJ and my cell kept ringing. I purchased the 1 year warranty when signing up and they tell me it is non-refundable. It's very minimal but that's not the point. Oh yeah and they tell you they can transfer your number but they don't tell you they charge you for it. Customer Service is good for nothing and they do not have a phone number to contact a real person...BUYER BEWARE! Try something else...because this product is a joke and not worth the aggrevation!

Do not expect any refund. trust me, you will get more customer service by sticking your head in a toilet full of ### then you will from them.

Do not expect any refund. trust me, you will get more customer service by sticking your head in a toilet full of ### then you will from them. They pretent to help & that is the game to get you even more pissed off, the latest is offers to purchase their device at reduced cost but then they refuse to process the order

The owner and Inventor of this company is Dan Borislow and he lives in Palm Beach Florida. He also has a Facebook page. I think it is time to get the federal government involved with his fruad. There is an articular in the newspaper in Palm Beach paper. It seem he has other problems.
May be if enough people contact him he will return all the money he owes. He is a real scam artist.

What a nightmare buying magicJack has been. Once I got it, it didn't work. There were no instructions. The 1-2-3 they say was wrong from the get-go. I got tech support on line, after navigating my way through the cyber jubgle they put up to insure you can't get to them. However, I wish I hadn't! They had me do things to my computer in an effort to get the device working that resulted, after being online with them for over five hours, in my losing my CD/DVD player burner.

The techs were arrogant and condescending...and I bet all were from Pakistan/India. I say all because I had to keep getting back to them. One tech told me to do something that ended up with my computer freezing up...had to just pull the plug and start over. Avoid this product at all cost...save yourself, save your money!

I visited the magicjack.com website after seeing an advertisement for it online. I purchased the product and when it arrived it did not work as described. I have tried contacting anyone from the company. At the website there is no 800 number online online assistance in the form of a internet operator who gives live help with names like Janice or Robert. In reality the person you are speaking to is located in an office in India or Europe, but not in the States. They need to teach the it guys or girls there better English. I assume that is why there is no direct 1800 number

I have tried configuring my pc in every fashion suggested bye the online operators there. This product has never worked as described. I will admit for a month calls would actually go through but would never allow me to complete the calls. They would drop all the time. I have asked the online operator, IT people on numerous occasions for a phone number to call so that I may speak with someone about returning the product and attaining a refund. Every time I asked they either avoid the question and or just drop my session online with them.

If I steal from anyone in the State of New York in the United States, or any other state for that matter, I would be arrested for theft. Why am I allowed to be robbed? Why is someone not being arrested? This hurts and frustrates me and I would like retribution in the form of a refund or a government agency to fine them or shut down the site. These people are thieves and this needs to stop immediately!

Worked fine for the 1st month and a half. Overnight, it stopped working. Their website is as difficult to navigate as Walmarts'. It took me 30 minutes to find a Customer Chat line. I was disconnected from the chatline on 4 different occassions and spoke with 8 agents over a nine hour period. The piece of crap still doesn't work. No one of their end seems to know what their doing and everyone you talk to wants to walk you thru the same nine hundred steps wiping other software off your computer (that they say is incompatible with magicJack - funny thing it worked for over a month with that same software on my machine). The product is great in theory and useless in practice. If you threaten one of their agents by saying you're going to use some other voip service, they'll disconnect you. There is NO actual phone number to call and you can tell by their dialect, their 'agents' are not American. Which, in and of itself, is most likely half the problem. Take my advice folks - keep your 39.95 and use it to pay for 3 months of quality Vonage service. The only magic this jack has is the works one minute - broke the next magic!

WARNING! I purchased Magic Jack 6 months ago and it stopped working. The problem is that it is impossible to get customer care. They provide no one to talk to. There are no contact phone numbers. They do have buttons on their site for customer care, but when you click them, they eventually loop you back to the main page. Very frustrating! Go to the site and try to contact someone. I am at my wits end an am giving up... I thought you should know this before recommending it to your viewers.

What a piece of junk this equipment is! Our address location didn't have enough "upload speed" to have this device. Cancelled service and then on the renewal date, it AUTOMATICALLY deducts another year of service, without your consent. These people DO NOT have a customer service telephone number. You have to CHAT with some numb nuts and never get anywhere. I will file a complaint with every company that allows you to do so. This company should be shut down.

Magic jack ported out my phone number 4 days after I canceled my account and now my phone carrier wants 69.99 to get it back. When I called magic jack they told me my account was canceled on the 16th and I asked why then did they take my phone number on the 20th if my account was already canceled. They told me I had to chat with someone online. When I did the online chat, they told me my account was still active. I think they didn't want to agree they were wrong. So I asked them: how do I cancel my account again? they said all I have to do to cancel is to just stop using my magic jack, thats funny because I wasn't using magic jack. It was returned to the store on the 16th so How can I still have magic jack when I don't even own magic jack. If you need tech support, you have to chat online and they put you on hold for 20 minutes after each question. It has taken me 5 days and I still did not get any answers

I couldn't get my magic jack to work so I canceled my account the day after I tried to set it up and asked them not to port my phone number from my phone current carrier because i'm going to stay with them. My account was canceled on the 16th and on the 20th of that same month they took my phone number. Now I can't get my phone number back from magic jack and they told me I never canceled. I asked them to please cancel it again and they told me all I had to do to cancel was to stop using it, I never used it, it was never in service. I don't even own a magic jack anymore. Do not use magic jack. You can't speak to anyone on the phone, you have to chat on the computer and they take forever to say anything and they don't actually answer your questions, they say the same thing over and over agin. It's like they don't even read what you type.