MagicJack review: Doesn't work with dsl as promised 222

For $20/year service, I think these things are expected.

I purchased a magic jack and installed it on my computer and it worked for a little while. The volume of the calls were awful. It soon stopped working altogether. I have been trying for the longest to find a number for customer service but have not been able to find one anywhere. I was ripped off and I am pisted off!

I have four magic jacks and they all work great. I do think they should give you a new one no matter what.
But there is a customer service live chat on the page. I will try and find the link and repost it here later today.

I had issues with an older computer that gave me terrible sound quality, but I put that one on a new computer and it's great. The other issue is the internet connection quality. That can cause troubles too.
I know it's hit or miss with products like that.

But, have you seen Google Voice? Just Google "Google Voice" and it's free too.
That quality is about the same but if they are having problems on their end then you will know it.
I love it and it has great features like you can record incoming calls (woe to the bill collectors that break the law!).

I have DSL without a phone line (called a drop loop line from verizon at 19.95/mo) and MJ works great.

Magic Jack tech support is difficult to reach and unhelpful, even stupid, when contacted on chat. The damn thing makes our Windows 7 unstable & crashes at bootup. It boots OK when the MJ is unplugged. The FAQs stop at Windows XP and Vista.

The MJ works, but don't count on any effective supoprt.

Scammed on Renewal. When my subscription expired, I went to the website to renew. There were two choices, one year for $19.00, or five years for $69.00. No matter what you select, they will only accept the five year choice. You have no choice.

When I bought my Magic Jack 6 months ago and connected and set up I realized that they did not have my Area Code available. This is a major problem is a bi state area. Not the AC becomes available and they demand $10 additional. Sounds like a deceptive way to up the cost of the product by 50%.

Magic jack is junk. Many times the voice is garbled and many times now there is no dial tone. You have to keep pulling plug and reinseerting and then it only lasts for a minute of dial tone and you must pull plug again. I want a refund and will try another company. Can you help me et a refund?

I bought a Magic Jack connection and have installed on my computer. I can receive calls on the magic box line but I cannot make any outgoing calls.

I paid full price for this Magic Jack and paid for speedy delivery. I am out $50. It was stolen when delivered and they told me I was out of luck. I would not get a refund or a replacement. Be forwarned. "Do not buy this product or you will lose your money." The customer service is unbelievably inferior.

I have tried to change the name on my magicjack account so that the name on the account matches the name on my credit card. This would enable me to pay for the service with my credit card. However, I am experiencing great difficulty with accomplishing this task. Please help.
Thanks.
Lois

Magic jack works intermittantly. You have to pull plug and then re-pludg it in. most times there is no dial tone and it reads "connect to internet, error message 3." I was connected to the net. When it "fires up" it takes the middle of your monitor and can't be moved disabling use of your computer for a couple of minutes or so. My time is valuable as most persons and they should correct this. Tell everybody not to buy it and look for a competitor that is responsible, reliable and trust worthy. if you know of one, write back.
Suffering with magic jack in St. Pete, Fl and sick of it.

I am so glad to know this. I will not be buying Magic Crap!

Un instal and follow the instructions and you will have no problems. If you say you already did this and it still does not work, then you are in denial and/or have other computer or network related problems. Make sure that you follow the instructions regarding setting your cmos to "do not hybernate." This is the main instruction that most users do not understand and it will definitly give you the problems that you seem to be having. Like I said uninstall and set up correctly following all instructions. If you do not understand the step then find someone that does, if you skip it you WILL have problems.

I cannot call certain numbers with any of my magic jacks. I have notified Magic Jack support and they tell me to "be patient, the engineers are aware of this problem". I first notified support March 26, 2011, today, May 5, 2011 the problem still isn't resolved.

When I place a call, the person on the other end of the phone camplains that they cannot hear everything I say and that the phone gives a distortated signal.
This has only happened during the last few months...what is the problem?

woooof!

i am unable to call local prefixes in my area code, talked to customer service via live chat 3x so far and no resolution yet.

I've had the same problem with my MJ. I can't call some numbers within my area code, I just get a busy signal, three times, then it cuts off. I've checked with customer service and they referred it to engineers.

i cant verify log in because may email address not activated on yahoo mail... pls... help me how to reset may account on magic jack... thanks

What you NEED is "stand-alone-DSL" NO phone service needed..althought the DSL and phone service come over the same line into your home and use the same phone jacks in your walls! I just had mine changed over by ATT.. Cost me $24.95 per month NO tax..Eliminated my monthly phone bill of $50 Month...The Magic Jack Works just fine..the quality is as good as att..I can fax through magic jack and receive fax..too many of you people are Professional Complainers..Hell, I'm 70 years of age and it works fine for me!

Have a Magic Jack...The only thing I hate about it is I signed up for a 330 area code number. I lived in Akron and that was the area code. When I signed up they never said they didnt have any Akron's numbers. My friends and family cant call me local.

recent email.address have been changed to so to replace it instead new replacement is duncansimone@hotmail.com magic jac #is [protected] because a registration sreen has showed up and the email address is changed so please email information to this email address instead

i have a charge on my debit card from magic jack i did not order anything from magic jack tried to reach them by phone unable to. tried web site unable to get customer service.

BROKEN error every time the chat gets you know were, i run a small business and i see how there chat works same program i us. The customer support is useless and stupid! i mean i don't use that word often but seriously don't hassle with it! they also wont refund you the money!

My wife and I are both disabled. We ordered the Magic Jack Plus and put a rush on it. Since our one year ran out a few days ago and they fudged our first order, they want us to pay another 20.00 to use the old one just until our new one gets here. Man, how mean and horrible is that that we cannot call out. That is a screwed up business model.

ordered magic jack renewell, thought it would better with different phone carrier. verizon, unit does not work, they would not return my money, big ripp off. If ya want to get ripped off try magicjack.

My Magic Jack not working i can not make a call

My Magic Jack not working to make a call kindly help

Magicjack did an upgrade last night on 12-15, got up tried to use phone, and magicjack said attention, you have to wait and fill out info form, well I'm still waiting, no one to call for a technical issue which has always been their problem, I have had for 3 or 4 years with intermittent problems, I think it would be wise for the FCC to take a hard look at Magicjacks business practices, especially customer support.

there was an offer for five years with special pricing which we set up they also did a one year renewal which i only wanted the five year they wont reverse the extra charge no one to talk to and i dont think the help people are in the us or any other other English speaking country

Returned device in 2 days, got a RMA number, now they say they didn't get it and won't refund my money. Chats are a scam. Company is dishonest

Company is dishonest

I had magic jack deduct 31.39 out of my account and leave me with overdraft fees. They have always in the past asked for a renewal correspondance but now they are saying they automatically renew. Customer Service is a farce. You get no where with that. I suggest staying as far away from this smoke screen as possible.

I contacted Magic Jack online..there is no telephone to contact them.. they will only answer if we pay for the answer apprx $58.00,
I am so angry about this, we would like to know if this company has a phone contact number to speak to someone directly

Good morning !
I was used Magicjack 3 years ago .
Why from this year some time I can not call to anywhere,
When I calling to my school, my teacher didn't hear my voice no more,
But I hear her voive verry good .
Why other side can't hear my voice . ? really problem for me .
help me, what do i do ? Thank
my subcription name is : A 9210505038B14

Customer paying for their defective device?

their customer service is very crappy. it enraged me that i have to pay for the replacement of their defective receiver. but, the good end is that i get to keep their old device! what a joke! What use I have for their old defective device? I have no good word to say about this company's customer service at all...

all you cry baby's out there don't say nothing good about magicjack plus i love mine i live in canada works great wish every one had one w long

it takes 5 minutes to hook up the new jack

if you don't know how to work magicjack go to my website here and ill show you howhttp://ftw-computers.com/#/need-help/