Mahindra & Mahindra
Reviews and Complaints

Dear Sir, I am working in Collections for ICICI bank where have lot of travelling, i had back pain where i had to purchase duro and now i am totally dissappointed on all the parameter and giving the vehicle for almost 5 times to service there is no improvment and at the same time no receprocation from service centre. At this moment of time am totally annoyed with the services.Pl help in this matter as economically also am getting hampered with the avreage of the bike and there is fear in mind that it will get stuck any moment. Pl help in this sitatation.

thanks and regards,
setul.( [protected]).

ADD : 1 A, Somnath Soc, Nr PNB, Maninagar East, Ahmedabad

Dear All,

This is to update you all genteleman that I was under impression that Mahindra and Mahindra is a prestigious company and brand. But its really sad that I was under wrong impression. I have purchased a Scorio Automatic Car last year in month of March. The car number is DL 7CK -5103. I have given Car at one of your service center Shiva auto care at Saibabad which is in Ghaziabad UP. since last ten days I am struggling to get the service of the car done as we are not able to change the gear of the car after 3 No and also the RPM get shooted up automatically. We keep on following on daily basis with these peoples out here but they have refused to get it cross checked. as they are telling they don't have technician availble for Automatic car.
Do let me know what needs to be done further. I have buy three more cars but I feel helpless on this.

Need an immediate intervention to get the car issue sorted out.

respected sir/madam
i m ajay kumar s/o nain singh belong to vill.pali, distt. baghpat,
uttar pradesh
i have purchased a scorpio automatic, black colour from your dealer
"Koncept Automobiles Pvt Ltd.
No. B-2/16, Safdarjung Enclave, New Delhi Noida-110029
E-mail:
Phone: 011-[protected] "
on dt. 10 april 2010 i have purchased it which no. is UP17E1717.
so, madam/sir come to the point and that is that my scorpio isn't
start from 02-06-2011 morning and after many call on your customer
care that no. is [protected] and [protected] i havnt receive till now
any help from your side. now my scorpio is on the road near vill.
chauhan joshi, near bahalgarh, distt. sonipat. haryana and also my
little children is trouble face with it.
my driver name is praveen and contact no. is-[protected].
pls try to understand my problem and solve it.
i will be very obliged to you.
thank you
ajay chauhan
[protected]@gmail.com
[protected], [protected]

Hi All, Beware of mahindra Satyam, Don't Join Mahindra Satyam in USA, if you have any Option. The BIG problem in MAH Satyam is that they are Purely Indian company working in USA and all the HR and Management sitting in India who don't know anything about USA. They expect you to work in Indian way, which is totally different that USA.
During The job offer they will promise you a lot of things but later will not even bother to reply for that Promise. EG Relocation, Vacation etc.
You Have to send emails everyday and wait for at least a Day to reply as India has opposite time to US, if you get a reply back, then you are LUCKY, as they don't bother to Reply.
They have lots of Locks for a simple process and make you feel like you beg for a Day OFF if you want.
There Salary Package and Benefits are ALSO Horrible.
VERY WORST to work in USA culture.

Dear Sir
Logan Service Center: Shiva Auto Car (India) Pvt. Ltd, Surya Nagar Ghaziabad (UP)
I had given my petrol car to your service center on 18th May 2011 for starting problem check. They assured me to get the job done by 19th May.
On 19th when I called them to know the status they told me that there is some defect with car’s alternator, which requires repairing. Later they told me that its child parts are not available so they will replace the alternator.

Again called them to know progress on alternator, they told me that they do not have required part and they are sourcing this part from other dealers or from Nasik.

Yesterday they told me that that “we do not have any update on availability of part and we will let you know as and when we receive the part”.

My car is lying there for the last 8 days and nobody is there to tell me the status of part replacement/ repair etc. expected date...no commitment. There is no escalation mechanism.

What I should do now?

Can you please look into the issue and let me know the status?
Regards
Arun
+91 [protected]

I am a prospective customer of Mahindra Xylo. I have paid the down payment and the cheque for the complete amount has been disbursed from my bank to the dealer 3 weeks ago based on the promise given by the dealer that the vehicle will be delivered on March 25th, but the Vehicle is not delivered yet. I have paid the down payment by getting a personal loan and have been paying interest for it.

There have been several attempts to understand the status but the dealers (Lakshmi Ganapathi Dealers, Warangal, AP) have been making false promises every day and they are not even providing an update and communication on the status. They have mentioned that there is no proper co-ordination between the plant and dealer. Knowing the reputation of Mahindra & Mahindra I cannot believe that there would be an issue with the plant or manufacturing. I would like to get this issue escalated to the upper management before I proceed with a legal action.

Please do let me know the escalation manager/point of contact. Appreciate any help that you provide me regarding this. Thank you!

Regards,
Sudhir
9999.[protected]@gmail.com

I OWN A MAHINDRA SCORPIO VLX, WHICH WAS SENT TO KONCEPT MAHINDRA SECTOR- 2 NOIDA(MAHINDRA CAR DEALER AND SERVICE STATION) ON 16TH OF MARCH DUE A PROBLEM OF IGNITION.
FOR THE WHOLE 20 DAYS THE SUPERVISOR RESPOSIBLE FOR MY CAR TOLD ME THAT THEY ARE TRYING TO DIAGNOSE THE PROBLEM EVERY THIRD DAY THEY TOLD US A DIFFERNT STORY FIRST THEY TOLD US THE PROBLEM IS DUE THE ECU ( ELECTRONIC CONTROLL UNIT) THEY CHANGED IT THEN THEY TOLD US THAT THE PROBLEM IS IN THE NOZZLE THEN THEY TOLD US THAT THE PROBLEM IS IN THE TIMMING THEY KEPT ON CHANGING THE PARTS AND TODAY THEY TOLD US THAT THE PROBLEM IS IN THE CONNECTING ROD AND TILL DATE THEY ARE NOT ABLE TO DIAGNOSE THE PROBLEM AND KEEP ON TELLING US THAT THEY ARE TRYING TO FIND OUT THE EXACT PROBLEM I THINK AFTER SOME TIME THEY WILL CHAGE ALLE THE PARTS BUT WILL NOT BE ABLE TO FIND OUT THE PROBLEM I HAVE REGITERED THE COMPLAINT TO MAHINDRA CUSTOMER CARE OFFICE TWICE BUT THEY ARE ALSO NOT GIVING AND RESPONSE .
EVEN BEFOR E THIS INCIDENCE, AFTER THE LAST SERVICE OF MY CAR, WE SUFFERED A ENGINE HEATING PROBLEM ON THE SAME DAY WE GOT THE CAR BACK FROM SERVICE STATION AND THE PROBLEM WAS DURING SERVICE ONE OF THE MECHANIC IN THE SERVICE STATION FORGOT TO TIGHTUP THE HOSE PIPE DURING SERVICE .
vechile no :- up16 s 6147

dealer of dehradun is refuse to accept the top gear card no 92JI9116 as he said that he is not aware about this card...
may be knowingly or so...

so get him train / inform /or take this card back ...
thanx and regards,
r.k.malhotra

We have given a Mahindra car No. PB-02-BE-0006 for service to Universal motors on 07.03.11. in the name of Mahatma NDL, Namak Mandi, Amritsar. But after a day we have visited the showroom for delivery of car and shocked to see the condition of car was totally damaged and how it is possible. We have given car only for service without any scrach but in the showroom car was totally damaged. Please tell us that what kinds of services are being provided to customer by companies showrooms. Inspite of customer services provider you company showrooms are given harrasments to their customers. The matter was also taken up with Mr. G.M . Ramesh, showroom Manager for settlement but he also mishaved us and used abused language. He know that this car is in the name of Regious society but he used abused language. So kindly look into the matter immediately and settle our matter .

For further information please contact
Mr. Ashwani Mobile No. [protected]

Dated: 27-11-2010

To, Email: [protected]@mahindra.com

M/s Mahindra & Mahindra Ltd. (Automobile Sector), Mahindhra Tower
2A, Bhikaji Cama Place, New Delhi-110066

C.C.

M/s Sanjay Automotive (Dealer code: S012231)
16/5, Main Mathura Road, Faridabad, Haryana. (Cont. no. [protected], 0129-[protected])

Subject: Notice cum Request for Replacement of Company Defective Auto.
In New Purchase Mahindra Champion Load Carrier CNG
Sir,

I Naresh Kumar S/o Shri Nat Ram, I have purchase a new (3-wheeler) Mahindra Champion Load Carrier-CNG from M/s Sanjay Automotive (Dealer code: S012231), Faridabad.

Retail Invoice / Bill no.: SM/ 4675/10-11, Dated: 15-11-2010
With Hire Purchase by: Mahindra & Mahindra Financial Services Ltd. Delhi
Chassis No. MA1LD2FGFA5J14754, Eng. No. A0F0358467, Colour: Green

This vehicle has been rejected & failed at the time of registration & inspection by Authority Inspector at Authority Motor Vehicle Registering Authority, New Delhi. Dated 15-11-2010, due to chassis no. not proper from your end which we have not detected earlier. It’s was re-constructed after melting a part with damage.

After that, I am also check the Vehicle and find out auto Right Side Base Frame is not proper. Its base vehicle frame was hammered after damage the right side of wheel upper channel frame at your end.

So that the vehicle is very dangerous for me to drive. The vehicle has manufacturing defect and your Company & Dealer cheat with me and my money with sale of accidental vehicle.

I have also complaint in your customer care helpline no.[protected] to Mr. Rahul
My Complaint No.: JK24/0053 Dt.24-11-2010, I had discus with sales Dealer-Faridabad Mr. Manish, Mr. Umesh, & Mahindra Financer Co. Mr. Vivek and both office staff but they have not given me any sesaifectory reply.

So that I am again requesting to you with written letter to both party. Please pay my total money as refund to me or replace of this vehicle as soon as possible.

Thanking You

Yours Costumer

Naresh Kumar S/o Shri Nat Ram
Mobile No. [protected], [protected]
Address: E-378/1, SANJAY COLONEY, OKHLA PHASE-2, NEW DELHI-110020
Ref reply c/o Email ID: [protected]@rediffmail.com

Dear Sir,
This is to bring into your notice that M/s Sonali Motors, Dealer, Mahindra motors, Patna is giving bad treatment to their customers.
I had purchased a newLogan from this dealer on Jun .2009 .
1. I complained of poor mileage & poor pick up to the workshop manager & he inspected it & said it was normal and service engineer said 15 KM /litter is enough .
2. After 5000 KM running, 1 litter Mobil shortage .
Several time complaining service center not responded. Strict action should be taken against such persons who harass the consumers.
Regards,
Avinash Chandra Verma
Senior Manager
Viom Network Ltd.
(TATA Subsidiary Co.)
avinashchandra.[protected]@wttil.com

91-[protected]

we have given our Scorpio for servicing in the service center
Sai Service Station Ltd
Shakti Insulated Wire Compound
Dattapada Road
Borivali Esat
Tel No -[protected]
Work Shop No -022 [protected] on 17.09.2010 for servicing, initial they have quotation 9000 rs which comprises mounting pad Change-3500/-, Hub Greasing Rs. 3500/-, Wheel Aliment & Door Noise door Setting Rs. 3000/- & General service it was committed by them 2 days till 4 days no response & Update the status, while on approaching them on 6th day they have given the delivery with the invoice 10173/- without putting mounting pad & also advice to replace the battery immediate. however when was given for service battery was totally running condition.
it was never expect such poor service for mahindra cars form there service franchise we have lost confidence on mahindra cars now.
we had one more bad experience with AVS Motors andheri (Mahindra Salas & Service dealer )

Dear Sir,
This is to inform you that I am writing this letter with profound grief on my experience in purchasing a vehicle as mentioned above from the dealer whose name and address is mentioned above. The proprietor of the dealership is Mr. Nitin Himmat Singh and under him Mr. RAJA GARG whose telephone number are [protected] is the important person and the Dealer authorized person who has misbehaved and created mental agony is Mr. Sankhojit Chatterjee.

I received a QUOTATION DATED 19-02-2010 of the above-mentioned vehicle with QUOTATION AMOUNT Rs. 5, 44, 629.00/-. Ever since I have purchased the vehicle in February 2010, I have encountered the following problem:

1. The initial booking amount of Rs. 10, 000 and the discount of Rs. 25, 000 totaling to Rs. 35000 has not been paid back to me in spite of paying the quotation amount from the bank that financed me.
2. Vehicle was purchased in February 2010, Discount offered by dealer. Rs. 25000.00, booking amount taken by dealer Rs. 10, 000.00, which construes that when the vehicle is getting bank financed Rs. 35000/- is supposed to be returned back by the dealer to the customer that is me. I have not received this money till date.
3. Over inquiry the dealer is mentioning that they have adjusted this money against insurance and registration cost. However, DEALER IS UNABLE TO PROVIDE ANY RECEIPT OF THIS TRANSACTION OF Rs. 35000 GETTING ADJUSTED TO REGISTRATION COST AND INSURANCE (AS CLAIMED BY DEALER).
4. It is pertinent to mention FEW DETAILS OF THE VEHICLE - BANK OF BARODA - TALA PARK BRANCH HAS FINANCED THE VEHICLE.
1. VEHICLE GOT REGISTERED BY me WITH THE HELP OF INVOICE received FROM THE DEALER after 6 months of purchase of vehicle AND A XEROX COPY OF THE INSURANCE cover note also provided by the dealer AFTER 6 MONTHS FROM THE DATE OF PURCHASE.
2. ORIGINAL INSURANCE COVER NOTE TILL date have NOT RECEIVED THE BY me.
3. REGISTRATION NUMBER OF THE VEHICLE IS WB - 04 - E – 7803 was obtained by me with lot struggle and pain and had to bear lot of expense since documents for registration was not provided by the dealer.
4. While getting the vehicle registered it was identified that temporary registration number of the vehicle was a false one (vehicle was supplied with temporary registration number 451 but it was identified that the actual temporary registration number was 278). This may kindly be verified and checked from your end since I suspect that the dealer is cheating in all respect in providing a fresh vehicle. For your reference kindly note the engine number is GHA4A23016 and CHASIS NUMBER IS MA1WG2GHKA2A72185 of the vehicle provided to me.
5. There are some TECHNICAL PROBLEMS encountered by me which I think is purposefully done so that owners of vehicle cannot verify whether the vehicle provided to them is fresh or damaged and rectified one at their service center.
6. FOUR FREE SERVICES OVER. VEHICLE WAS NOT ATTENDED TO AND DELAYED PURPOSEFULLY FOR DELIVERY.
7. WITHIN 6 MONTHS OF THE PURCHASE OF THE VEHICLE THE 4 TYERS HAVE ALREADY WORN OUT AT 18000 KM.
8. VEHICLE HAS NEVER BEN ATTENDED TO PROPER SERVICE AND THE CLIENT IS FORCED TO GET THE VEHICLE SERVICED

I request you to immediate scrutinize and inspect this dealer’s network. It appears that the dealer is firing the gun by keeping the butt your shoulders. I immediately require the following;

• PROPER ACCOUNTS OF Rs.35000/- to be made available to me.
• INSURANCE COVER NOTE ORIGINAL to be produced to me by the dealer.
• All relevant documents of purchase of vehicle are required by me, which I want that M&M should help me to obtain the same.
• MATTER SHOULD BE BROUGHT TO THE NOTICE OF your concerned department MAHINDRA AND MAHINDRA so that manufacturer should know what his dealer is doing in Kolkata.
• I need an immediate reply on this missive of grievance.

With thanks,
Regards,

RABI ROY
# 35 B, KALACHAND PATHITUNDI LANE,
KOLKATA - 700 002.
PHONE NUMBER +91-[protected].

I'm very unhappy with Mahindra Riverside industrial Park Nelspruit Mpumalanga, I already gave the motor parts back to Mahindra spares and still don't get my money back at all, the manager said that he will only refund me R2, 600 take it or leave it, and I've phoned the Director twice now and left my cell number for him to get back to me they always too busy or online with someone else! I' sick and tired off all the exuses we paid R7, 726.99 and now don't get nothing back do they always want bad reports and or bad names before acting? That is bad service, I didn't have had the time to check properly what is wrong with the motor so I more or less guessed the problem and ordered the parts and a week later returend it to Mahindra in private, we've been driven between hospitals for my son he had a virus on his brain and the outcome brain damage, wich is no bodys problem but that amount is a lot just to give away you don't get nothing for free from Mahindra at all, and on purpose found out the costs is'nt realy that high! Please is this complaint going to get some where or sorted out? Regards John Els,
Cell: [protected], email: [protected]@gmail.com.

I have a 4month old Logan DLS1.5 car which I have bought with my hard earned money.I was stuck on the Delhi-Gurgaon highway because of a faulty pump that cools the Engine oil. As a result the engine oil and coolant got mixed. The service engineer said there have been some other cars which have come with the same complaint. Over that, the service department has mentioned that the there are certain spares which are out of stock and would take around 10 days to get the car working again.

I had given my car about 2 months back for servicing to Sri Durga in Delhi and had a complain that the coil light did not go off. They fixed it. However, today I was told that the wires to the sensor were all cut as a result my electrical warranty stands void. I have taken pictures of it also. I did not know this how a Mahindra and Mahindra company worked.

However, now I understand that if a company can make such a low quality car then surely it can make dealers/workshops who cheat the customers.

I purchased a second hand Scorpio 2003 model and right now it has completed around 60, 000 kms. I have spent a fortune maintaininmg the Scorpio. This year alone I have spent close to Rs 1 lac on maintenace. I find the dealer and the company completely indifferent to the high cost of maintenance. I also get the feeling that since this is the older model the company has lost all interest in this model. Is the life of the Scorpio only 4-5 years? I would not recommend the Scorpio to anyone and I have been activly disuuading many people from going in for the Scorpio.

I have been getting my XYLO serviced at Koncept Motor NOIDA for last year, the service provided by dealer is pathetic. They do not even clean properly the car during service.
Brief of problem I faced

. first service Rear bumper damaged
. Could not repair faulty in locking systems after three attempts they sent the vehicle to Koncept Okhla Delhi.
.third n last free service they damaged again front bupmer.

It seems that this dealer is lacking in skilled resources to handle the vehicle. Can some body from mahindra look into to save the image of brand.

Horrible service being render to NOIDA customer by Koncept.

REQUEST PLEASE PLEASE PLEASE SOME THING

Regards
sushil bhardwaj ([protected])

sushil.[protected]@alcatel-lucent.com or [protected]@gmail.com

XYLO E4 NO HR26 AX 5025

I dont know whether this complaint would mean any thing to those who take action against the erring staff but still I would like to put before you the rustic way these people behave which prevents an individual from buying mahindra product.

I visited the show room at Jabalpur once and twice at their outlet at Damoh(Madhya Pradesh). Wanted to buy XYLO E4 in either diomond white or FieryBlack( I gathered from internet that these two colours are available in E4)

I was requested by the staff at Damoh to speak to Mr. Vijay on his number [protected]. The so called man not only gave me a wrong price quote but also stooped to slangish words when I asked him to deliver fiery black. He suggested me to buy XYLO from Internet only.

Let me mention here that in contrast to this The Maruti people takes care of their customers with personal repeated response till they are satisfied.

I request that a copy of this complaint must be sent to the higher authorities of the Mahindra Group so that they may have the idea of the fact that despite producing a good product why the fail to compete with Maruti or other similar names

Rashmi Jeta
[protected]@rediffmail.com

hii... i just wanted to give u a suggestion to improve ur car... on the front glass... innova are having a slope mirror which will create a nice affect on the care where as scorpio isnt having a slope kind of mirror and it looks kind of a jeep...coz in highway driving above 100 spd...its a bit tough to drive coz of the air it gives a pressure to the car and in cuttings its really tough if u compare to innova car..just decrease the bannet of the car... and increase the mirror in return...if u wld do that then the car wld really be one among the best cars..this is my suggestion to the mahindra company

thankx
Mrs.Swathi Reddy
Bangalore

dear sir i Faraz Ahmad purchased a mahindra flyte as on 15.02.2010 as per Invoice no. 172 with alliance automotives (p) ltd. 17, bhopal house lalbagh, lucknow-01 .
I have a problem with it as starting and avrage . several time i complaint on phone [protected], [protected], but their is no responce and no care .
so please do some thing against my complaint regarding mahindra flyte as soon as possiable.
thanking you.
with regard
FARAZ AHMAD
[protected]
INVOICE NO. 172
DATED 15.02.2010