MakeMyTrip
Reviews and Complaints

respesctes sir,
I wanted to booked a ticket of jet airways from hyderabad to guwahati which is scheduled to depart on Tue, 27 Jul '10 (09:20) .So I did it on 09-03-10 .
but after entering my card details the web page redirected to a page which was not respoding.but when I checked my balance I came to know that the money has been deducted from my account & I didnt get any ticket.I already experienced the same problem before so I waited for it.But unfortunately the money is still not refunded.
Here are my card details
card number: [protected]
card type: SBI
And i have done the transaction through the account :neeradthephysicist@gmail.com
It has been 2 months but i am still not refunded with the money.So i will be very much pleased if you refund it as soon as possible ...
thankingh you,
Pasunuri Rahul,
ph:[protected]

They inter-changed my first and last names while booking my ticket to India and hence I lost $600.00 towards cancellation charges and I was made to pay $1, 020.00 more for booking the same ticket on the ground that fares went up. Ever since, I have been demanding refund of my loss as it was solely and squarely due to their fault, but they don't respond. This is a fraudulent company, cheating the gullible travellers and pocketing money by hook or crook. Beware og Make My Trip and be wary and keep away from it.

I booked a trip to India via Make My Trip (MMT), it involved a change of 3 flights. I had to cancel that booking but intended to use it within expiration period of 6 months, moved to another city but still planned to go back to previous city just to utilize the tckt. So, I was going to take 4 flights to get to India and another 3 while returning. But I was willing to do that to avoid mental trauma of talking with MMT (previous experiences had already left a bitter taste) However, few days later, my health got really worse and because the path to recovery is a long process, I asked for a refund based on my health documents. For 3-4 weeks they refused saying I wasn't hospitalized so I wasn't eligible. Then I was asked to talk with their person in NYC, he showed his concerns but then for good 3 weeks assured me I'll get a refund check ASAP. Then he backed out saying the airlines will instead give me a direct tckt to India so I don't have to travel 4 flights. He assured me that it is MMT's responsibility if things go wrong. I called several times on their toll free #s, each time a different reply with a patent "I apologize for the inconvenience, someone will get back to you within an hour/few hours" but that never happened. On the last day of the ticket expiration date, here I am writing the review. The mental trauma of dealing with these guys, losing your money- it's not good. IF I had known I won't get my money back or a new tckt, irrespective fo my health, I'd try to travel- it'd be a headache for the co-passengers and airlines to look after me, who cares! I was trying to be a good citizen by not bothering people around me. Anyways, I've lost my money, time, energy and lot of sleep waiting nights for their calls. I've voice recordings of all convos, their stupid/insensitive idea of searching who my dad is, including his professional work ID in our email convos when I never told them to do so (and my dad doesn't work there anymore but the company was still scanning his emails so imagine a woman's embarrassment that her dad's ex-coworkers know of her personal health issues) So anyways, taking this matter to the court now. I'm sure they're used to going to the court, being a big co, will have the resources but still, I don't mind doing everything I can to reach out to public and tell them to stay away from these rogues. Their exec tells me "you can email us your feedback on this ID" I'm like, who writes to OSama saying "you killed too many people, here is my feedback for the damage you caused in my life" Seriously?

Dear Mr.Deep Kalra & Mohit Gupta
While booking ticket on 24 Nov.12 from Mumbai to Ahmadabad and Ahmadabad to Mumbai during period its has been failed and ticket not booked.But Rs8, 410.00(Eight thousand four hundred ten rupees )has been deducted from my HDFC account with refrence (HDFC transaction deduction list)of
24 Nov 2017 NF2600720843056-MAKEMYTRIP COM [protected] 24 Nov 2017 8, 410.00 .

Please refund the same amount to continue with the same faith and service.
Best Regards
ZAIF A QAISAR
+966-[protected]
Booking failed and 8, 410 rupees deducted from account-NF2600720843056
COMPLAIN MAIL REF. Successful! Reference ID is [protected]

I also agreed with the complaints against make my trip .. I had not get the tickets and also I am still waiting for the money in another country after only I get the cash I can come only

Don't trust jetairways & makemytrip.com. They are not refunding my money $2900 plus damages. I am not going to stop until i get my money back. Beware!

I'am searching for Ruby Chadda. She was my friend in School.
I want to contact her As soon as possible. I want your kind cooperation in helping me to contact her. She can contact me at mathew.sameer@gmail.com.
Waitong for your reply.
Regards,
Sameer.

talk to your bank and ask them to file a dispute...

I purchase 7 ticket delhi to coimbatore . I stay in kanpur . From make my trip total deal 123500 with return ticket . i paid full amount which she asked but some time later Ms.jyoti said to me your ticket are conformed But. You need to pay 10500 Rs extra to receive your ticket . We paid toatl amount she asked Rs 123500 but then booked my ticket and asked for more money of rs 10500

Dear Make My Trip Team,

I have booked 3 ticket for Mumbai to Sirdi on1st March. I have receive mail today morning.
I have booked a ticket on 6.45 PM need a clarification if i will book a ticket for 1st march & i will receive mail on 28th Feb. 2014 mid night. How will i go to catch my bus. I want my ticket to be cancel or adjust my tickets in other trip. It is such a irritating services of make my trip pathetic service.

Kindly let me know on priority basis.

If i will not get proper clarification i will escalate this matter to higher authority.
one of the worst service i ever face in my life as of now

i had booked my kingfisher flight ticket for my travel on 19th april from bangalore to kolkata on march 2011, but due to some reason i cancelled my booking through the airline, i informed makemytrip on da next day..waited for their response for four day but did not receive any information and then i called the customer support representative again. and while i was enquiring about my refund status i was not able to hear what he was saying, so i said"sorry, i didnt get u can u repeat again" and guess what he did..the csr hung up on me.what a shame!and then i called again 4-5 times but they never returned my call, i was told that all csr are busy. WHAT ###ING SERVICE WAS THAT!

MakeMyTrip.com

The business ethics of the company makemytrip.com is wrong. It is impossible to trust the officials when the communications are in conflict? Tue, May 4, 2010 4:27:20 PMMakeMyTrip Booking Reference FLTINT100091532410. The communication says tech error and failed booking...but the officials say that you deposit the balance money of Rs 85000/- to obtain the booking. There is no confirmation of the booking...no itinery ...only booking reference...and Rs 5000/- booking amount is withdrawan from the account.

Now I will be more careful in dealing with agents and jet airlines...Thanks!

I agree with you that NEVER EVER BUY OR MAKE YOUR BOOKING ON LINE WITH Make my trip. THEY ARE THE BIGGEST CHEATS POSSIBLE AND PLEASE PASS THE WORD AROUND. I am sure you can hear the frustration in my voice. I recently booked a refundable ticket on Indigo from BANGALORE to CHENNAI AND BACK BANGALORE on the 18th of december and return was on the 26th of December. To my shock when I arrived 2 hours before the flight, I found out that they booked my departure city wrong. The departure that they had booked was from Chennai to Bangalore and back for the 18th Dec and return on the 26th from Bangalore.
I called them from the airport as I had time and they told me they were positive that I had made the mistake. In my print out I never checked the departure dates because on my computer it was right when I booked.

In their confirmation email to me says on the top BANGALORE/CHENNAI/BANGALORE but below it was Chennai to Bangalore and back. When I complained that it was their mistake, they agreed and asked me to book another ticket to Chennai and that they will give me full refund back for both my tickets as it was their fault.

I arrived in Chennai and forwarded all the details of E tickets to them and they promised they will immediately take care of it for me. I am back in Bangalore and I have called them many many times and spoke to two of their mangers, Mansish Sharma and Tushar Kapil and both of them said that that after checking with their technicians said that it was my mistake and they WILL NOT REFUND my money back.

Now this is the icing on the cake. I had booked refundable ticket and they knew that I had taken another flight to Chennai and back and they say that they will not refund me because of noshow in Bangalore on the 26th. ARE THEY SO DUMB! Writing this email is making my head spin. Now I have to go to the higher authorities and it taking up all my time. Can someone tell me how to use the consumer court to complain about this injustice caused.

NEVER EVER BOOK ON MAKE MY TRIP PLEASE. THEY ARE UN PROFESSIONALS AND VERY UNETHICAL

I have lost 5500Rs and extra Rs 7400 on my other ticket because of no fault of mine.
THANKS!
WHAT A GREAT WAY START THE NEW YEAR

REPEATING AGAIN PLEASE DONT BUY ANY THING FROM MAKEMYTRIP.COM

I WOULD ONLY SAY TO THE PEOPLE, THAT... NEVER BYE TICKETS FROM MAKE MY TRIP... IT IS HIGHLY UNPROFESSIONAL AND UNMANAGED ORGANIZATION WHO IS VERY REGULAR AND PROFESSIONAL IN CARELESSNESS AND REPEATED ERRORS...

BRAND MAKE MY TRIP MUST BE CONSIDERED AS THE NO OPTION COMPANY... THE EXECUTIVE JUST MUGUP THE COPY OF INSTRUCTIONS AND REPEAT IT CONSTANTLY...

PLEASE NEVER BUY ANY THING FROM MAKE MY TRIP.

I am reposting my recent message as it some how missing here after I posted it!

On Jul 11, 2008 I asked makemytrip.com agent to see if I can get a ticket for 4 in teh tiem window 24 jul-26 Jul to travel from LAX to Bangalore and back on aug 22. I gave my credit card details forteh possible payment. After I was told on phone the code to check teh iternrary I went o makemytrip.com and found that the dep date was 23 Jul, impossible for me to leave from here (Los Angeles) due to a prior commitment. I called within 10 minutes and talked with the same agent and requested that person not to proceed with this reservation any more. Not to go ahead and charge. There was no charge at that time, as confirmed by my credit card company. They agreed not to charge to my credit card and not to proceed with this reservation until I call back again. I thought the matter ended there. This was on Friday, Jul 11, 08.

On monday Jul 14, there was a message in my answering machine by makemytrip peple regarding a payment! I called back and explained everything. The lady who was relatively polite transferred me to a customer service guy. This guy was very arrogant and impolite. Instead of listining to my complaint he simply said since you didn't call back again, we went ahead with the reservation and charged your credit card! I told him they were not authorized as I had very clearly instructed them not to go ahead with the reservation even before they had charged! Only reason they did was they had access to my credit card details, but no authority to charge!

I told them to verify my claim by checking the recorded conversation to check my claim! Insted of doing that they send me an e-mail ticket at wrong date! This was the first e-mail ever from them!

I have informed my credit card company regarding this unauthorized charge by makemytrip.com and also am exploring other legal action to expose these kind of practices by makemytrip.com ! They are adamant on charging penalty for cancellation or take this ticket with wrong dep. date. Do any other have same experience like this?

People pl. beware of giving your credit card details to these guys! Irrespective of your approval they charge causing you lots of headache. I am in USA for 20 yrs. and such action by a company will be taken very seriously. I am sure teh same is going to happen to makemytrip.com once this kind of scam is exposed!

This travel agency is run by cons. They quote one fare and change you another on your credit card. The customer service is arrogant and incompent.

Has anyone found an escalation process for MMT?

Can you please provide me your pnr no. So that we can have a check on it. And promise you the best service.

They charged me for a ticket that was neither confirmed nor sent to me. Now they are telling me that it is somehow my fault and that they will only give me half of what I paid to them back... Bottom line NEVER DO BUSINESS WITH THIS UNSCRUPULOUS COMPANY and SPREAD THE WORD.