MakeMyTrip’s earns a 4.0-star rating from 626 reviews, showing that the majority of travelers are very satisfied with booking experience.
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Money deducted but booking was not confirmed
On 02, September 2022 I booked a bus ticket from Chandigarh to Srikaranpur for 03, September 2022. Later when i was on my way to board the bus i received a WhatsApp message through MakeMyTrip which stated that my transaction has failed, and my booking is not confirmed. and then i checked the MMT app which was showing that my ticket is not confirmed. In order to further check it i contacted the bus service provider and he told me that no ticket is booked by my name. As it was really urgent for me to board the bus i again booked another ticket through some other app. Later, i lodged a complaint through MMT app only on 08, September 2022to get my refund back and when i lodged that complaint the app was showing that my ticket was confirmed. I don't know what is wrong with their system or is it some kind of fraud they are doing with innocent customers. It's been 5 days since i lodged that complaint but there has been no response from their side till today. No customer service is there, and no number is given by them to contact them.
I hope my matter get resolved soon.
Thankyou
Madhusudan Joshi
E-mail: [protected]@gmail.com
Desired outcome: I want my refund back as soon as possible
Domestic Flight Booking
BOOKING ID - NF707V3BVP8FG4160149
Booking of Mr Vishal Gala & Mrs. Chaitali Gala flight from Bengaluru to Mumbai via Indigo Airlines.
Flight cancelled by Airline and whole amt. refunded to MMT.
why has it deducted Convinience Fee of Rs. 580/- .
If i book another flight then i would pay this fees twice for the same journey.
I should get a full refund of Rs. 6772/-
I tried calling their helpline. The operator put my call on hold and did not respond after i wasted 15 min explaining my querry.
Desired outcome: Full Refund
payment not received
Hi,
I have booked ticket from MakeMyTrip app from pune to Indore, on 21 April 2022, Next dat got message from bus operator informing that bus break down and passenger will be not able to travel. so i did canceled the ticket, after some day i contact with bus operator for refund, as the informed they have refunded the payment, but still i have not received refund. Ticket details as below.
Ticket Number:
575BB5F7(Operator PNR: TS220421102057505272PQIJ/186827/PUN-UJJ (Via Indore AC) )
Bus Operator: Ashok Travels Ujjain
MakeMyTrip Bus ID: NU212201034260128
NO contact can answer real people
dear i search and call many of your contact all answer system and no way to can talk with any assistant, all system answer what u need not what we can explain, how can we contact your company if we have problem ? im here in UAE, before your office here was easy to call , now only system answer machine we cant ask help. then maybe we lose ticket if we cant talk to your staff, if like this you will continue i will be never make any ticket from your website,
im khodor Rachid
+[protected]
Desired outcome: please i want contact number of your staff to can explain what i need, or call me im here in UAE, +[protected]. thank you in advance
cancellation of two air tickets
I booked two air-tickets for the second Delhi - Jabalpur scheduled for 17 August 2022 by Spicejet.
On 13 August 2022, I requested for cancellation of two tickets due to cancellation of flight by Spicejet. I have got a message that refund for one ticket is processed. I have not received any message for cancellation of second ticket. Details are:
Amod Kumar Sharma, PNR WFK87A
Nishi Sharma, PNR WFK87A
Please confirm.
Best regards,
Amod
[protected]
our tickets to varanasi and back
31 PAX WE BOOKED FOR OUR TRIP TO VARANASI FROM CHENNAI , 27.3.2020 ONWARD , 30.3.2020 RETURN , DUE TO COVID FLIGHTS CANCELLED AND WE COULD NOT MAKE USE OF IT , WE TRIED TO REACH YOU AND CHANGE OR REFUND BUT YOU NEVER HELPED US , NO ONE IS HELPING FOR OUR REFUND, SO FAR WE HAVE NOT GOT OUR REFUND, will u please reissue tickets for us , new name list is wtih us, onward 9.9.2022, 12.9.2022 return . will u please help us
my contact no is [protected]
Desired outcome: please help us
Flight ticket
I have not got any information about the amount to be receive against my PNR WLTSNC as no show
I have booked the ticket for Bhubaneshwar to Mumbai via PNR no WLTSNC for Ms Archana Panse, Milind Panse, Shravani Panse of Indigo
But because of some reasons flight has missed
Indigo has returned INR 2,124 as taxes.
Kindly give in formation on my mobile [protected]
Worst behavior of makemytrip customer service
My name is uma maheswari Venkatesan Kumar. I booked through makemy trip for my travel from Doha to Chennai via Delhi on 10 July, PNR:5NWTNM.
While booking the ticket, my name appeared as uma maheswari Venkatesan Kumar, but, the ticket was issued as Uma Maheswari missing my Surname.
I raised this issue to Makemytrip and their response was to cancel the ticket to make business, instead of changing the name.
Update in Name_Booking Ref: NN251LPVVC9CN5282351
Dear Team,
While booking the ticket, name is Uma Maheswari Venkatesan Kumar has been taken as "Uma Maheswari" ignoring the Surname "Venkatesan Kumar". Despite several request to Makemy trip, customer care is not updating the name. I request the team to amend the name to Uma Maheswari Venkatesan Kumar for my upcoming flight (PNR: 5NWTNM) from Doha to Chennai on 10July2022.
Make my trip's devious ways to deduct money
Yesterday, on 2 June 2022, an amount of Rs. 822.82 was deducted by MakeMyTrip without any prior warning or information about what these charges are for. I have been trying to delete my MakeMyTrip account but there is no clear informtion on how to do it. There is no real assistance from MakeMyTrip. The Customer care numbers are just an endless loop reaching nowhere. No assistance or support received from MakeMyTrip. No real person to reach out for the queries.
Desired outcome: Need refund of money deducted and permanent closing of the MakeMyTrip account for good.
Tiruchirapalli - coimbatore bus - departed time earlier than 1 hr 30 minutes from airport point
Ref : RVS/PERS/01 Date : 29-May-2022
MakeMyTrip (India) Private Limited
19th Floor, Epitome Building No. 5,
DLF Cyber City, DLF Phase III
Gurugram-122002, Haryana
E-Mail ID : [protected]@makemytrip.com
Dear Sirs,
Sub : Refund request for un-travelled bus journey
Ref : Invoice No. M06BS23I00542557 & Booking ID NU210081034819724
With reference to the above, I have booked a Bus Ticket for Trichy to Coimbatore, Pickup from Opp to Trichy International Airport and drop at Coimbatore Omni Bus Stand as per your website shown below.
The Booking Date is 04May2022
Reference No. (As per my Credit Card Statement) : IN 75260822125015364173080
Amount Paid : Rs. 823.00
My Actual pickup time is 01.30 am on 22-May-2022, but the driver called me for pickup around 11.50 pm on 21-May-2022. How it is possible 1 hour 40 minutes earlier than actual pickup time and catch the bus. Hence, I told your driver it is not at all possible to come without collecting my luggage. So, the driver has not picked me up and went off.
Actually my flight is reached around 11.10 pm on 21st May and I was waited to collect my main luggage from the conveyor. I was collected my baggage around 12.30 am and hired a taxi from Airport to Trichy Junction and find an another sleeper coach bus and paid around Rs. 850/- because no other option to come to Coimbatore. Due to this I have lost Total Rs. 823 + Rs. 850 = Rs. 1,673. Also, I was totally upset on that day, I cannot spend atleast 1 hour with my family due to this frustration and upset its keep on coming my mind.
Hence, you are requested to consider we are coming from Abroad, please arrange to show only actual exact information in your website, that will be helpful for us to use your features.
Also request you to re-pay Rs. 1,673 into my same Credit Card Statement Account.
Awaiting your immediate action at the earliest.
Thanking you,
Yours faithfully,
(Ramaswamy Veluswamy)
Desired outcome: No response from the management for my email.
Booking Date Technical Issue
I had booked a ticket for the 18th of May'22 for a flight at 17.20 on the website of Make my trip. Due to a technical glitch on the website, the booking got confirmed for another date on the 18th of June'22. I had to cancel the ticket for a higher fare later. They mentioned that they will charge for the cancellation and also for change of date.
I have tried booking on Make My Trip before too, but this has never happened and I seek a solution for the same.
Desired outcome: I would like a refund of my ticket since I had to rebook the ticket due to the technical issue from Make My Trip.
Traveling not done by me
Sir, I booked a bus ticket from MFP to NDLS (NU210811032026062), PNR-37NZVKKX) from JGD travels pvt. ltd. But bus is not departure form muzaffarpur at 10:45AM. There is no any bus from Muzaffarpur at 10:45AM. I left my next train from NDLS.
SO, Kindly refund my ticket amount.
Pranav Kumar
[protected]
Cancellation/refund for a train journey
MakeMyTrip rail e-ticket for booking id -NR2200249642706830
This booking is not visible under MY TRIPS on website/app and there is no way of cancelling this ticket. I called the helpline number and it is of no use, just refers to the bookings which are visible. Also the helpline number has no option to connect to a Customer representative. Also send an email to [protected]@makemytrip.com but no reply.
Desired outcome: Cancellation and Refund to be processed
Money deducted but ticket not booked and not showing booking ref number or transaction ref number
My flight ticket wasn't booked, but amount was credited to MMT. I had to book the ticket again and this time it was successful. But, the amount deducted in first attempt hasn't been refunded. After connecting with Bank Authority, they confirmed that the amount has been credited to MMT. I can't find a way to reach MMT customer care, they just have the IVRS for new/past booking info. Also, neither the website or app has a complaint platform.
Desired outcome: Refund
Amount deducted without issuing any ticket
I tried to book a ticket for 2 persons on Durgapur Chennai (Spicejet SG 332) flight for 22 Nov, 2021 using my SBI Debit Card. An amount of INR 8738 had been deducted, but the booking was not completed, the console showed a 'payment failed' message. Later, after half an hour, I found the money has been deducted. I am still waiting for a refund. Tried calling, emailing, chatting with makemytrip, but there are no channel through which I can reach them.
Desired outcome: I want a refund
Money deducted and booking confirmation not recieved
To MakeMyTrip team,
Kindly note my complaint.
I made booking via MakeMyTrip app for a round trip to Vadodra on 4th October-8th Oct'21 amount of Rs 18, 772 was deducted on 11th September'21 at 11pm BUT, have not recieved my booking confirmation till now.
My bank has confirmed payment successful
The payment reference id shared by bank is [protected].
I even recieved a confirmation from Indigo airlines for booking. The transaction id shared is 5f3f7d8bf5e420210911053306.
BUT, MakeMyTrip is not confirming the booking.
Iam highly disgruntled and upset. Kindly look into the matter and update me at the earliest.
Looking forward to a positive revert.
Thanks.
Desired outcome: Booking confirmation.
Money deducted but ticket not confirmed
At the time of payment money deducted and payment failed and ticket was not booked and money get into mmt i confirm from bank about my money deduction he told me that the money debited and get into make my trip.
My name Anurag Dubey
Email id [protected]@gmail.com
Mobile No. [protected]
Please help. You don't have contact
Give my refund my money back
Please contact me please. i am not a rich person who give not more important to ₹457 please refund my money
Desired outcome: Its 2 day and i have mailed mmt no response
Money deducted but booking confirmation not recieved.
I made the following booking, for which money has been deducted but have recieved no booking confirmation.
Dear 6E Customer,
Thank you for choosing IndiGo!
Your Booking Details
DEL BDQ
Delhi Vadodara
RoundTrip • 4-08 Oct 21 • DEL-BDQ Direct • BDQ-DEL Direct • 2 Pax
Payment Status
Initiated
Transaction Date/Time
11 Sep 2021 22:02 PM
Transaction Amount
INR 18772.00
Transaction ID
5f3f7d8bf5e420210911053306
Ism also attaching a screenshot of my booking made on MakeMyTrip app.
Kindly consider and revert as soon as possible.
Desired outcome: Booking confirm
Request you to update the status of the booking.
Thanks.
Domestic flight booking
I tried booking a flight ticket, the payment was done but I don't have any booking for the same, kindly guide me. As I can't see the booking in the app I am unable to reach customer care as well.
MakeMyTrip Reviews 0
About MakeMyTrip
MakeMyTrip has a user-friendly website and mobile app that allows customers to easily search and book their travel. The website offers a wide range of options for flights, hotels, and holiday packages, making it easy for customers to find the best deals and discounts. The company also offers a 24/7 customer support service to assist customers with any queries or issues they may have.
MakeMyTrip has partnered with leading airlines and hotels to offer its customers the best travel deals. The company has also introduced innovative features like the "Pay at Hotel" option, which allows customers to pay for their hotel bookings at the time of check-in. MakeMyTrip also offers a loyalty program called "My Rewards" that allows customers to earn points on their bookings, which can be redeemed for discounts on future bookings.
MakeMyTrip has won several awards for its services, including the "Best Online Travel Agency" award at the CNBC Awaaz Travel Awards for six consecutive years. The company has also been recognized for its innovative marketing campaigns and customer-centric approach.
Overall, MakeMyTrip is a reliable and trustworthy travel portal that offers a wide range of travel services at competitive prices. With its user-friendly website and mobile app, excellent customer support, and innovative features, MakeMyTrip has become the go-to platform for millions of travelers in India.
Here is a comprehensive guide on how to file a complaint against MakeMyTrip on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue you have with MakeMyTrip in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with MakeMyTrip. Include key areas such as transactions, steps taken to resolve the issue, the company's response, personal impact, and nature of the issue.
5. Attaching supporting documents:
- Remember to attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these attachments.
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- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.
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Overview of MakeMyTrip complaint handling
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MakeMyTrip Contacts
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MakeMyTrip emailscontactus@makemytrip.com100%Confidence score: 100%Supporttriphelp@makemytrip.comSupportfeedback@zen2-makemytrip.comSupport
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MakeMyTrip addressDLF Building № 5 Tower C, DLF Cyber City, DLF Phase 2, Sector 25, Gurgaon, 122002, India
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MakeMyTrip social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 10, 2024
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