MakeMyTrip review: refund not given on time 36

I have been facing a similar problem with them. Can you suggest something that we can do?

Makemytrip is the worst travel company in this world!

I have a similar problem - my refund amt is $4200 approx and it is almost 6 months now. Am sick and tired of their futile promises, I have already complained to better business bureau. They have not offered me any compensation either. I am planning to complain everywhere possible - I just want my money back - dont understand why I have to put so much time and effort in it.

Makemytrip is a customer's nightmare. There is no respect/dignity for any customer value.

Hi,

You are very lucky. They kept me hanging after taking a booking. Swathi malik and sumita grover are the 2 people whom i dealt with. Swathi took the booking details and the credit card details. She asked me to sign letter of dispatch. Which i faxed. She never replied about the itinerary. Next day i called up, sumita said she is trying to help, in swathi's absence. She said she will call back with all the details within half hour. Two hours passed nothing happened. Called her back. She said she will call back within 15 minutes. Never called back. I called up again. This time she was off duty. I tried to talk to swathi. She was on leave. As the thing were going out of control, i never trusted this company. I made my friend call up to see whether really swathi was on leave. Surprisingly, she was busy on another call in the office, (while on leave).

Hi,

Makemytrip.com is the worst company.They are proving themselves as "Worst Company ever" again and again.I called them to cancel my ticket and they didn't cancel my ticket and saying they didn't receive any call from me. I lost my hard earned money $1000.

This the result of their irresponsible.

I lost 2300$ to makemytrip.com . They canceled my tickets but did not return the money. When I call them they say that my ticket was never canceled and hence they cannot return my money. This website should be closed. Makemytrip sucks. Don't do business with makemytrip.com

I made a domestic booking through makemytrip.com and the money was immediately charged on my card. But i still can't see my booking details. When I tried to call their customer care, they said, the card has been declined! But I can see the money has been charged on my Amex card! They said they'll call me and I'm still waiting for their call!

I'm attaching a copy of my mail sent to makemytrip.com.:

Hi,

I made a reservation through Makemytrip.com and the details are attached herewith. I’ve confirmed with Amex card that the money has been charged to my card.

But, even after making the payment, when I received no itinerary details, I made several calls to makemytrip.com customer care and my bank since this morning to know what went wrong.

It seems I’ve made the biggest mistake of my life by booking through your website! I wonder how services like this still exist!

Please be informed that if this issue doesn’t resolve within 24 hours of receiving this mail, I’ll have no other option that to lodge a case against makemytrip.com for this third grade service and unnecessary harassment.

I’m attaching the copy of my transaction details.

I do agree makemytrip.com is a very worst company for travellers.

I booked a Igloo nature resort for the dates oct 01, 2008 to oct 03, 2008.

Makemytrip.com sends me a voucher with the booking status "Confirmed". Before 6 days of my journey [ actually today ], I called the Igloo resort people and asked for the status they said the rooms are not available with their own resort and they can arrange for some other resort.

When I call the makemytrip.com they said the hotel room is booked and I don't need to worry on that. But after some time the manager from Igloo Nature resort called me and said there is no room is available on oct 02, so I need to stay in a another hotel.

But still makemytrip.com customer care is telling that my room is booked, if I cancel the room now they will take one night amount for this.

I can give the booking id which i have done with makemytrip.com if anybody think this is a fake.

Makemytrip.com is a hopeless organisation with a bunch of idiots sitting out there to fool around everyone. They are totally irresponsive and idiotic in their behaviour. They are spoiling the reputation of being an Indian. Such jokers should be put behind bars for wasting people's money and time.

I have had a similar incident with makeMyTrip recently after I cancelled tickets for more than $3000. They are not refunding the money after deducting cancellation charges. Neither do they respond to email queries. Their 24x7 phone lines are also not picked up. I am afraid I am going to lose all my money.

MakeMyTrip is a big sham and cheating and fraud company. I am at a loss what to do next. Which forum or authority can make them pay up? Any ideas anyone?

How do they allow such a company to function that cheats its customers is something I am not able to comprehend.

A reservation was made on December 23rd 2009 with makemytrip booking ID number : IN0912B07043 (Continental airlines - Delhi - EWR-SFO and Return via same route)

Cost paid to Continental airline was
2 Adults (age 18 to 64)

56, 600.00 INR
Conversion

Taxes/Fees

41, 966.00 INR
Conversion

Total Price

98, 566.00 INR
Conversion

I was charged 1, 22, 000.00 INR for above tickets, which was ultimate Fraud and insane to believe even after I requested booking agent if this is the correct price.

I was over charged 23, 434 INR

I called and finally spoke to Rizwan (the supervisor) on December 24th (US Time) and inquired about ticket over charge 22000 INR. I was promised a refund with ID Number: IN0912R0087261

I was informed by karan who made initial booking about no service/transaction charge to be billed on my US credit card but I was still billed $78.86 on my bank of America card.
Which again when i spoke to a rep at makemytrip suggested would be refunded back to my credit card ASAP.

I have spoken to almost 5 reps in past 7 days and NONE have been courteous enough to call me back and update on status.

Can you please let me know when can I get my refund of 22000 INR and 78.86 USD

I would really appreciate if this email is returned with a response or else I would take appropriate action accordingly to report this matter to concerned authorities in US

Not to mention, this is my last booking ever with makemytrip and would definately share my experience with my colleagues and friends in US and INDIA

I urge you to not make a mistake that I made - using make my trip. Worst company I have known in my life. Please do some goggle search before using Make my trip

I have a similar experience with this company. I had booked a ticket from Mumbai to Hyderabad. After waiting for long hours for recieveing e-ticket I didnt get any ticket. When I called up their customer service first of all they declined to give me the complaint no. giving stupid excuse that since my ticket has not generated they cannot give me the no. Now lies the big task of follow up. But reading the complaints here I am skeptical whether I'll get my money back or not.

AVOID MAKE MY TRIP AT ALL COSTS. They are a sham, they have the worst customer service. They have failed to complete a refund which need to carried out by June 2009 till now (Feb 2010). I have made over 60 calls trying to find out when will I get refund or what has happened. The customer service is absolutely pathetic they have no idea what is happening and keep making promises that I would get my refund within next 8 days every time like a tape recorded message. I am at the end of my wits and considering what I can do to get back my money.

How can they run the site with such irresponsible behavior and no one does nothing about it. Yes its true that you call them for refunds they will never pick up the phone. The only way to reach them is if you go through a new booking option and they will respond within a minute. But the same taped message, i am personally looking into it and the amount will reflect in 5 working days and so on. I even got a mail when i insisted for confirmation saying the transaction will happen in 5 working days. there is no escalation mechanism and most probably people there are trained to harass the customers. its more than 45 days for me and i have called the customer care more than 5 times and also never mail them as they never ever respond to mails. there has never been a single instance in my experience where i have been harassed so much for a ticket refund. i ll never use makemytrip in future.

Refund Status: Initiated MakeMyTrip Booking ID: IN1104B16129
Booking Date: Sat, 30 Apr' 11, 18:23 hrs
Cancellation Reference No: IN1105R0028170
Cancellation Request Date Expected Refund Date
Thu, 05 May' 2011 Thu, 12 May' 2011
Approx Refund Amount
Rs. 5170 *
Dear Sunil,

We have accepted your cancellation request for
Refund Process Initiated: (Thu, 05 May' 2011)
Approx Refund Amount is Rs. 5170*

Please watch this section for any further communication

Till now I did not receive any response and whenever I call the customer care they are disconnecting the call without any answer.

Hi,

I did not receive any reply from your end. Also there is no update about my refund amount. I am not getting proper response from the customer care also.

Regards,
Sunil.

On Thu, May 19, 2011 at 3:28 PM, sunil g wrote:

Hi,

I did not receive the refund amount.

Regards,
Sunil.

On Mon, May 16, 2011 at 8:35 PM, Hotel Service wrote:

Response

Dear Sunil kumar,

Thank you for contacting MakeMyTrip.com for your holiday needs.

We have assigned Reference ID [protected]

for your query. You can expect to receive a reply within the next 24 hours.

To enable us to serve you better, we request you to quote your Reference ID at all times when communicating with us.

If you require urgent assistance, kindly call us on our Toll Free numbers [protected] or [protected]. You can also call on [protected] (regular call rates apply).

Warm regards,

Team MakeMyTrip.com

I booked a flight ticket from Bangalore to Delhi on 19.04.16 vide flight no 6E-644 Indigo. This flight will be take of 1200 from bangalore.

As this flight has been rescheduled, Indigo confirmed that 100 % refund will be made to me if I want to cancel the ticket.

They refunded 100 % amount to makemytrip. But Makemytrip has deducted Rs 1200/- which was applied at the time of booking as a promo code which is applicable up to 09.03.16.

When makemytrip has recd 100 % refund from Indigo, why makemytrip id deducting from my refund.

Hello team MMT,

Please refer the booking ID mentioned below and provide clarity on my Cash back on AMEX Card no. – [protected].

I did txn of rs. 54000 on 5th Apr’16. I used the Promo code “AMEX” at the time of PAYMENT.

As per Amex card feature I have no received the cash back of 5% on this Txn till date.

Booking Id –IN1603B0S252809
Registered Email Id - adarsh.verma@airtel.com
Registered Mobile - [protected]

Please provide the cash back on priority.

Regards
Naveen Wadhwa
[protected]

I booked tickets online, now when i told him i would like to change the return ticket.They said you have to pay 5000/- where i checked from airindia, because i booked airindia flight, they said they will charge me only 2000/- so this is the totally fraud, for cancellation i have to pay 3000/- commission to make my trip. That is totally wrong. The total trip which cost me 21200/- from make my tip.Com booked on 22nd. But now when i checked from airindia.Com, the same trip cost me only 19700/- which is too less. I know this is my mistake i didnt check earlier in airindia site. But the cancellation charges they hv to leave(refund) it.

I was trying to make booking for female pax Maleka Begum for Indigo flight HYD-DOH on 18 Oct and my account was debited but did not receive any booking confirmation kindly check why there is no booking created but my money from my account is debited INR 9494/- kindly contact me on 00974 [protected] or nasshan2004@gmail.com immediately

I raised refund request butam not getting sny updates on my two requests [protected] and [protected] calls not getting connected pls help asap My bookingid is M5ITYM

Booked Patong Resort Hotel, Pathong, Phuket, Thailand. No water supply for toilet in rooms from yesterday 7 am. Hotel management is not responding. Even all number of customer care of Make My Trip isn't working or connect from Thailand.
E-mail dropped to MMT yesterday 20.00 hrs but no response.

Nitin Gupta.

M- +[protected]
nisupi222@gmail.com

Dear Sir,

I had book a bus journey from Mau to Kanpur on 17th August and bus was cancelled but my trip amount did not refund.

When I contact to bus service no [protected], they told me that refund has given to that app from where I have complete the booking but still my amount not refund.

My refund of 1947.91 has not been initiated. Its not showing in my my trips section. My booking was done on oct 18th.14:50:20 ist 2022. I am unable to get info on cs no too.

Please refund me the failed amt immediately.

Srinivasan

[protected]

Rs.4064.54 debited on my CITIBANK Credit card at 22:20 p.m. on 23/10/2022 without any booking.

KINDLY REFUND EARLIEST TO COL ASHOK MALHOTRA -MOBILE-[protected]

Request to delete all accounts and data related to [protected],[protected], ntb45@pm.me, ntb45@proton.me, ntb45@protonmail.com, nabeel.tj@gmail.com in accordance to California Consumer Privacy Act of 2018, Cal. Civ. Code §§ 1798.100 et seq. (CCPA).

Applied for Dubai visa by MMT on 25th Dec 2022. Tracking progress says "Visa expected by Mon, 02 Jan`23". But I still did not recieve visa and it says - "Application being processed - Visa expected by 02 Jan". I'm unable to reach to MMT team. Booking id - NV200221670780

Please help

Thanks,

Neeraj Jain

+91-[protected]

I booked ticket from guindy, chennai to Namakkal in Kulavilakku amman travel through makemytrip website. But in booking process, amount rs.960/- was debited but booking process is failured.

Date : 03.03.2023

Transaction Ref. NO. : 112811744563IGAPFPYRP9

Amount Rs. 960/- TO TRANSFER INB MakeMyTrip India Private

very bad service from make my trip order id NC74681232037957

Assigned vehicle not came for Pickup at aiport waited till 1.30 am along family and small kids, After raising complaint only Half amount returned. this is not acceptable,Need immediate action on this and compensate on this.

Hi MMT,

This is in reference to my cancelled flight ticket with Booking ID NF2LK4PT5MYNETMF7965 from (BLR to COK)

I have cancelled and raised a claim on [protected] but still I didn't receive the refund amount.

Kindly do the needful at the earliest.

Regards,

Anu C Bose.

[protected]

mail ID: anucbose333@gmail.com

disappointed 2 years but not get refund. yet bus is cancelled but no information provided. and still no refund .customer support zero 0 0 0 0 0

Can anyone update me? When will I get my refund money?

PNR AGGZYR

I booked railway ticket on 27/8/23 through make my trip, amount paid Rs 1964/- by idfc card, for journey date 7/9/23 of Amritsar Shatabdi train no. 12013. PNR no [protected]. Name - Niti and Rohit.

This ticket i cancelled on 5/9/23 & as per irctc mail, a refund amount of Rs 1460/- goes to make my trip on 6/9/23.

I didn't get my refund amount.

Unable to check in hotel booked from MMT.

Dear MMT

I am still waiting for refund of below cancelled flights - GOFIRST

ZDCR4N , BKG ID. NF7GNMQU6EIQ2BQ84435 ( MAKEMYTRIP )

UF7VTH , BKG ID. F7BQRUSKUBHEPON5276 ( MAKEMYTRIP )

Thanks & Best Regards

Hari

Cargomar

Mumbai

[protected]

I recently booked my trip with mmt, it was literally my worst travel experience. I went to kashmir with mmt & I haven't seen such a bad arrangements in my life. The hotel was poor, not a single thing was on time & we had to call several times for everything. I feel like all my money went down the vain.