MakeMyTrip
Reviews and Complaints

I have never found a more irresponsible company, it provides horrible customer service. I want a change of date for my flight, I tried calling them, (all the numbers), not even one is accessible. I mailed them, but the only response was an automated response. Also tried the chat also, it just an automated bot, no real response. Nobody cares. Feeling super frustrated!

Don't Book this company, they steal in front of your eye

I have been trying to resolve an issue with them since 10th February when they booked us into a hotel which doesn't exist in BANGKOK. I have been trying to get my money back since then but these people forgot to learn about customer experience. Forget about the apology or the compensation. I have been begging to get my money back which I paid for invisible hotel but they are waiting for me to get tired and forget about the issue. I even copied their CEO and rest of the management team into emails but they are too busy cheating their consumers.

I am tired now and will find every possible way to share my experience online, I see I am not the only one who has been scammed by this company. They told me that they will return my money as in voucher which I can use in future on their company. They should think why would I do that after going through all these. Why would someone book them if they were stranded on the road finding the hotel for 4 hours. I have made many international calls and god knows how many reminders emails to them but their strategy is simple. Don't respond! Very poor service MakeMyTrip.

One of the worst customer support ever! I have never seen or have heard such a nasty service from any of the travel agents in india apart from these! F* ridiculous! I spend 2 whole weeks spending almost 8 hrs everyday on call with them and none of them no how to respond back with the query I had! No wonder people hate services from india. I had booked an international flight and thanks to these dumbf* I ended up paying twice the amount. I wish I could be more polite but I cannot express how frustrated and mad I am with their behavior. No supervisor or senior member is ever ready to listen or help the customer out when asked for! All these representatives do is lie and have no common sense that it is so clear about their intentions. I wonder what they should do to teach them do their f* job properly.
No wonder india doesn't move forward. They use their street smartness, lie openly on your face and think they're super smart. I would never ever get any kind of help from this company ever again.. And also make sure people I know do not get to this website ever.

I feel like running to one desk to another just like in the government offices whenever I call MakeMyTrip customer care. Never get things resolved that easily.

I booked my hotel through MakeMyTrip website (Booking Id: NH231106609418) and money got debited from my card, but I never received confirmation on hotel booking. Also, I have contacted the booked hotel and they couldn't find my reservation either.

They have no clue about my reservation. I am not getting proper response from MakeMyTrip customer care. Highly disappointed with MakeMyTrip!

Sridhar

I booked a flight on MakeMyTrip (NF22697144092221) for an Indigo flight from BANGALORE to TRIVANDRUM and was charged Rs 10, 050 in total for two tickets, on 27 Sep 2018 (Invoice No. [protected]). The Airfare charges were Rs 8, 540.00 in total. The same flight now shows the total as 5600 in total and the airfare charges as 3844 for two tickets. I am unable to ring (all they do is send an email link back which is not helpful), email or post online (website asks for a captcha but the captcha service is offline!) to MarkMyTrip through any mechanism for a complaint.

Ticket Ref # GSIVEO, AHD-KTM-AHD, dated 20th Aug (return 23rd Aug, 2018).

We had booked a ticket on Aug 4, 2018 with Jet Airways on makemytrip. As the per ticket copy issued by makemytrip, we had a check-in baggage allowance only while returning from Kathmandu and not while going.

On the ticket (ref attachment), Ahd-Ktm sector dated Aug 20, 2018, the check-in baggage allowance reads "not available", while for the return sector, it reads 20Kgs.

We had to purchase baggage immediately. The baggage was expensive, even as per international norms and hence we could purchase only 5kgs.

Upon reaching the airport, the Jet Airways staff asked why we had purchased baggage when we had a 20 kg baggage allowance. Upon showing him the makemytrip issued ticket, he understood and explained makemytrip's ticketing error. Not only could we not carry things to Kathmandu for the trip, but had to buy the baggage.

We would like makemytrip to refund our baggage payment of INR 7331 immediately.

We did a mistake a booked a package for Maldives to gift to a dear friend for her Honeymoon through Makemytrip,
Shortly after her wedding around last week of February Political unrest started in Maldives,
We requested Make my trip to look into the issue and cancel with full refund as it wasnt safe to travel and Indian External Ministry has issued an advisory for Indians not to travel to Maldives
We called and request for cancellation under the same advisory/reason
we were told to wait
Wait was never ending, for 10 days this merry go around went
I was promised a call back by manager who use to disconnect the call on me whenever they called in mere 2 rings
On 21st of Febuary I decided to pay the cancellation fees on there App and decided to cancel my package and get whatever i can of my hard earned money
Cancelled Flight paid refund and cancelled package which promised me a refund of USD 1000
There was no way an indian could visit Maldives i had no choice but pay 1600 USD as a cancellation fee shown on ther App
in few hours i got a call from Makemytrip advising me i will get INR 1 for this refund
These days even beggars don't accept alms of INR 1
I tweeted them with a screen shot which says i deserve a refund of USD 1000
They apologised saying it is there System Glitch and i have to forget about the entire package price of INR 150000 +
I kept on tweeting them and making them realise they are at fault
Either i should get my Full refund or atleast what i saw on there App
Now on 05th March they deny outrightly that its there App which shows a refund of usd 1000
my hard earned money is fraudulently eaten by this pathetic website
i will not leave them for sure and drag them to every court possible so that no more fellow indians are conned

I booked a Spice Jet airways flight online through the MakeMyTrip portal and completed the payment through my Credit Card. Although I received an SMS from my Bank that the amount has been debited, I did not receive any confirmation or email about the flight booking from MakeMyTrip!
Date & time of booking: 18/2/2018; 2210 hours UAE time
Booking details: Spice Jet Flight from Ahmedabad to Dubai on Thursday 22/2/2018
Name of passenger: Mrs. Meryn Mary Varghese
Email: [protected]@gmail.com
Total amount debited: INR. 19, 893/-
Card details: MasterCard# [protected]

Hi,

I booked Mumbai to Chandigarh 16th Feb & return 22nd Feb, but due to some maintains Chandigarh airport close between 12th Feb to 26th Feb. so Indio airline customer care called me & told about flight cancellation.
But From MakeMyTrip customer care service No One call me & inform about this issue.

2nd thing I am raising service request but no one response on that service request. about insurance claim at time of ticket booking I am selected insurance option for flight cancellation or delay.

I need full refund as well as Insurance claim because my all Hotel booking & travels booking is badly impacted (financially, Location wise, date & time wise and travel time wise) for this issue.

as please reply on this complaint as early as possible so I am doing my next plan about ticket book & others.

I booked a guest house named 'Leandro Vaz' at Goa on 10th November via MakeMyTrip. I received a call from MMT on 16th November saying that 'They are cancelling this particular booking (ID: MHS209044) due to some issues at their side. And they will refund the amount INR 6300 which will be credited in next 7 working days. Also they asked me to book another hotel/guest house upto Rs. 9000. And asked me to send the invoice copy along with bank account details. And that extra cost Rs. 3000 will be credited to the bank details provided by me.' So my total refund amount is Rs.9300.
I booked a hotel as they said, and sent invoice copy and my bank details on 18th November. I immediately got a reply that refund is initiated and i will receive it in next 7 working days. From 18th November to 18th December(totally 1 full month) i am keep on sending mails and calling the customer care representative. But they are keep on following with their finance team. And I havent received my refund amount.
Really a bad service from makemytrip.
Why cant MMT be open with your customers and tell them what caused such a delay and when you will refund the amount. Bad service and experience with MMT. They will lose their customers if they continue the same.

Once you paid them, forget about a good treatment. They will care nothing about you.
This fact can be proven by lots of people who suffered from MMT.
They were very nice to me when I only wanted to book the tickets. Once a bought them and needed their help, they turned into devils and were rude to me. They were impatient and obnoxious. You know, I was so shocked that couldn't even normally speak.
I had to pay more for correcting spelling mistakes, I can forgive that, but their attitude was horrible. They lost one more customer.

I am Indian staying in Tanzania, I have planned holidays to Turkey last year through MMT,

This year I am planning for Egypt and booked one international & two domestic flights in Egypt booking ID.

While booking domestic flight agen have misspelled my wife's name. Instead of AMISHA they have mentioned ANISHA.

Details of domestic flight which had and as given below:

1- IN1710B9S4518935 - Cairo to Aswan
2- IN1710B9S4518979 - Luxor to Cairo

It came to my notice next day when I was issued the tickets, I spoke to agent name 'Anish' for bookings. Next day got a call from MMT team member called 'Payal' I informed her that there was a mistake made in name. She said they will contact me, since then there was no contact from MMT team.

By no chance I can confirm incorrect spelling of my wife, I am asking them to check the communication and records.

This ticket was booked on 26th OCTOBER and today is 8th of November, i am having hard time to get this resolved. I am shocked to experience after sales service from MMT team.

This is the time i have to give all my booking details to Egypt embassy to process my VISA. But no reply, no resolution from MMT team is upsetting us.

After dropping so many messages to their complaint resolution panel, I took this platform for resolution of my issue. Hope my problem will be addressed.

Thanks and regards,
Rajesh

Hi,

We did a booking on Jan Charmaine Tan and the booking ID NH2003861831986 of 5200rupees was cancelled and according to your policy should be fully refunded since we respected the deadline. Its been one month and despite you keep on affirming everything has been solved we did not get any refund on the bank account. We sent you the bank statement so please coordinate with your bank and resolve the issue. Otherwise, we would need to use other legal ways.

Thanks,

Lorin

Sir, thank you very much for providing your services for public convenience. But there are some issues with your service.
In the month of March this year I toured Bombay and made my hotel booking through Make My Trip. The tour was quite successful and I was exalted enough that I gave 10 out of 10 to your services during my feedback. This time to I planned to visit Bangalore, Mysore and Ooty by making all my bookings through Make My Trip. But this time I am let down by the deceiving services of yours.
Sir, I booked flight from New Delhi to Bangalore and return to New Delhi on 03.09.17. On your site I selected Indigo's​ flight 6E-839 of dt. 15.10.17 from New Delhi to Bangalore and return by Vistara's flight UK-816 of dt. 20.10.17
from Bangalore to New Delhi. I did the process and made the payment. My E-tickets were immediately sent to me through mail. I made my bookings accordingly for hotels also.
On 06 of September during my free time when I was checking my mails, I was surprised to see that my return ticket was of Indigo's flight of 7.05 am i.e. 6E-6228 instead of Vistara's flight of 12.15 hrs. I found my whole programme shattered. On 20.10.17 I will be checking out from Mysore hotel "Country Inn & Suites by Carlson". Now it will not be possible for me to get to flight from Bangalore Airport at 7.00 hrs early morning.
Realising the seriousness of the problem I made another booking for hotel Presidency in Bangalore for dated 19.10.17 so that I will be able to get to Airport in time and avail my bookings.
Sir, now I have to cancel my hotel bookings of Mysore. My booking for Mysore is in hotel "Country Inn & Suites by Carlson" for dt. 19.10.17 with booking ID No. NH7123160523272 & Voucher No [protected]. Now I need to stay Mysore on 16.10.17. I will go for other options if my booking of 19.10.17 in hotel "Country Inn and Suites by Carlson" is cancelled​ with full refund immediately credited to my account.
Please suggest me how can I go through in this process without​ spending more money. If you suggest me to cancel this booking and make the fresh one then please arrange to refund my money at the earliest. Otherwise it will be very difficult for me to mature this programme. Hope for an early and fruitful response.
Regards Sanjeev Sood
Mobile number [protected], [protected]

This is regarding flight booking, for 2 persons, through MMT portal.Today morning for I paid RS.10220/- twice for 2 persons.Means, I paid RS.20440/-for 2 persons from Delhi to Ranchi even though it seems that the ticket has not been booked.Because I have not received the ticket and payment was made twice because it was showing on the portal that"payment not made as the debit card was not accepted"
But immediately after that I received a message from my bank that Rs.20440/-has been debited from my account.
I request MMT to refund my Rs.20440/- to be credited in my ICICI Bank account immediately without any delay.
Kiran Shankar

I made a booking of Rupees 90000 (approx) for a international flight on August 20, 2017 using HDFC credit card. While booking, there was a field of promotion code / coupon code which i didnt use as i didnt know that there is HDFC cashback offer going on of 5%. Hence i couldnt avail that offer during my booking.
But the moment i got to know about the offer from my cousin who is also travelling alongwith me, i called up customer service number of MakeMyTrip. This call was made within 15 mins of my booking through your website. The executive said since i had not put the coupon code though i had used the credit card which had the offer online nothing can be done now. Instead i can cancel the booking and rebook the tickets which is totally illogical. I asked him to connect me to his supervisor. For this he said Supervisor is busy on another call. I asked him to have supervisor call me back immediately after the other call. The supervisor called me after 2.5 hours only once which went missed. I never got call after that one missed call. Hence on 21st August i called back the customer care again at 10.00 a.m. and then again i was told that Supervisor will call back at 10.30 a.m. Supervisor never called me back. Today after 2 days Dhruma (supervisor) calls me and tells me it is not possible and gave me an offer as a gesture of 1000 rupees voucher for my future travel. For a payment of 90000, using credit card which had an offer of 5% cashback, instead of giving me 9000 voucher she offered me 1000 rupees voucher.

I would like to escalate this matter as being a customer i feel i am cheated and duped. When a customer makes a booking, while making the payment, next to the deal code bar there is no option showing me what are the offers available. If i go to any other ecommerce site like Yatra.com / Expedia.com, everywhere when we book a ticket, they show up offers available while making the payment but in case of Make mytrip its not there. Instead its there on the homepage. A person who is not a regular visitor of your site and doesnt have much time to explore the homepage, will never get any kind of offers if the site doesnt prompt the available offers while making the payment?

In this scenario, i have lost 5% of 90000 which is 9000 which i should get as its a big amount. I have already used my HDFC credit card and just because i didn't apply the code of HDFCsale, it doesnt mean i should loose this money. It shouldnt be a matter of applying code which can be fixed manually and easily with appropriate approvals.

Would need support to get this sorted.

Had completed a few international flights and hotel bookings done through MMT in the month of June, however did not receive any points, wrote a mail for credit the points, instead received various replies that i have received the points which they were actually talking about for the year of 2016. Later get call, and the guy without listening just kept talking with a rude attitude and then hung up. Now its a month and i was told that the points have been credited already, however due to probably some system error, no points are showing on my dashboard and said it will do resolved manually, but yet no response, i write mails but receive no replies, is MMT a fraud company. I shall report this all to the consumer forum.

On 31st may I booked tickets on the portal for 7 passengers - nf22928102757488, full payment was taken from my bank. However, the next day I noticed that only partial leg and part of the touring party got confirmed seats.
When I contacted contact center, I was advised to wait for 6 hours for full booking for trip and entire touring party or else my entire booking money will be refunded by make my trip.
The team could not get the confirmation and refunded only a partial.
Today after 9 days, after 4 repeated call back on my refund request for entire booking, every time I call I get assurance that it will be completed in 1 - 2 days.
I feel mentally agonized and harassed with such a poor customer service.
I seek support to escalate the issue.

I have re-escalated this compliant after not getting any positive response to my earlier discussions with Makemytrip Kolkata and Gurgaon teams in 1st week of February'2017 while this refund is pending since 22 December'2016 when I cancelled booking after making it on 21 December. My Credit card was taken for reference and later charged while booking was made under "Pay at Hotel" option?

Now have send them both Visa refusal letter issued by the Spanish embassy in New Delhi with cancellation charges waived off email received from Makemytrip online portal itself. Have posted this compliant thrice on their Support link but they have closed it without given a resolution to me (customer). This is how people being cheated on online portals and never not get timely response!

I booked a holiday trip for two via this website www.makemytrip.com. Unfortunately we had to cancel our booking because to do some serious reasons we were not able to go anywhere.
I contacted MakeMyTrip support service and after I explained everything they said that was not a problem to cancel and promised to do that within a couple of days. Several days later I contacted them again to ask how were things going and they said that they were still working on that. One week later they said the exact same thing and that moment I felt that something was terribly wrong! It was back in December when I contacted them for the first time and now it is already February and still nothing! This is a terrible company, do not use their service!