MakeMyTrip
Reviews and Complaints

Case details-
I am a regular customer of mmt, and I used MMT app in all my bookings. Yesterday when I was booking 10 tickets through my mmt app, it was not allowing me to book more than 9 tickets at once. Moreover I saw some 1500 cashback in ICICI CARDS ( I was using 3 Icici bank cards)

But before finalising the deal, I thought of checking with MMT customer care for some better offers.

I called customer care and then they called me in the afternoon.

I told them if price of online (via app) and offline are same then I will go with online. But I was given to understand that -

1. I will get 2000 (via call) cashback instead 1500 (via app)
2. He will block 10 tickets at lower price and then payment will be released in 2 lots.
3. I was also communicated that if these 10 tickets were released then price will inc by some 900.

However, the final results was entirely different-

1. No cash back will be credited in my bank account (as 1500 offer was directly in the bank account), instead the amount will be credited in my mmt wallet.
2. The tickets were allocated at different price. No single price was blocked.
3. There was no increment in the price after the booking. In fact the price was lower, when I checked in my app after the booking.

Apart from that one child ticket was booked by them as ADULT.

When I told to rectify the name, I was communicated that there is no issues in that.
No problem will happen at airport.

I am calling my parents and family first time in Mumbai and I don't want any issues.

Pls rectify the complete trip and credit the differential amount along with cashback of 4K in my bank account.

Kindly check the call recordings( if required) and resolve the issue immediately as I seriously don't want to drag the issue in consumer forum.

Appreciate your positive quick revert !

Regards
Ankur
[protected]

Sent from my iPhone

On 28-Nov-2016, at 3:58 PM, MakeMyTrip wrote:

E-Ticket
MakeMyTrip Booking ID - IN1611B8S2502772
Booking Date - Mon, 28 Nov 2016

I have booked a flight via MakeMyTrip website and since I had extra baggage I paid for it too. But these guys did not add it to my ticket and I had huge problems when I arrived at the airport. I had no extra money with me that moment and was super angry! These guys caused me a lot of trouble, but thanks to airport staff it was resolved. These guys are totally unprofessional and not trustworthy! Do not use them!

I booked a flight via MakeMyTrip service and paid for the ticket. Several days later they called me and said that my flight was cancelled because my bank did not allow them to take the money. Called my bank and they said that MakeMyTrip did take my money. Emailed the company and demanded my money back, but they kept telling me they never had my money! After days of fighting they finally admitted the took my money and finally refunded me. This place is beyond ridiculous. Seems like they wanted to scam me or something. What a joke.

I have purchased some insurance papers from these guys and was supposed to get them three weeks ago, but still nothing! I contacted them many times, and attached my invoice. I cannot get my visa without those papers and have no idea what to do! I emailed them and received a reply that I have to call them, but when I tried to call no one ever answered! Worst customer service ever! So I decided to warn others about these scam artists, I want to make sure nobody use this website. MakeMyTrip is not trustworthy!

I am still with the opinion that makemytrip has good IT solution but an equally pathetic customer care. So if things go well, then its good, but if its the other way round, then its a big mess.
Believe me its two months now and i have made more than the cost of refunds, the calls from overseas. The attitude of the agents are precarious and its even shocking to know that there are no supervisors on the floor.
I am an international traveller who has to undertake international travel. And its said that just for the sake of Rs 2000, you lost my trust. i don't think the experience motivates me to visit your site again.
A simple my wallet issue refund you guys are not able to process.

I have booked 3 international tickets and then cancelled 2 passengers in tat PNR. Booking id IN1601B8S096543 While booking maketrip was able to call me but after booking done and for refund process they always say unable to reach. Just a copy paste reply. In the ticket it states 7500 as cancellation charges per passenger. But they deducted 9008 per passenger and ofcourse its not yet credited to my account after waiting for 10 days. One of the worst customer experience i ever seen. Twitter request does not work. Customer desk agents place the call on hold which gets disconnected

Dear Team, I have made a booking for family from Bangalore to Dubai and return, i have made the transaction on 24th October 2015 and i have received a booking confirmation number NN230608954199. SInce i didnt receive the E ticket i have contacted the customer care on 25th October 2015 and they have confirmed that the booking is not done due to a technical issue. I have asked for a refund of the amount of Rs. 1, 29, 241/- and i have send many mails to [protected]@makemytrip.com but there is no reply from them, then i again called the customer care and they are very casual and they told that they didnt get my mail and then one executive gave me a mail id which is barmingham.[protected]@makemytrip.com. I have forwarded all the details to the concerned executive and he gave me a reference ID as [protected]. Again when i called they are saying this reference number is wrong. But till date i didn't receive any information pertaining to my refund and there is no mail from the concerned. Every time i call the customer care they are asking the same details again and again and transferring the call to various departments but not giving any update. They are just trying to avoid my calls and dont want to inform the status. Please help in getting the refund. My details are as follows: Name: Magesh nambiar Contact Number: [protected] email id:[protected]@gmail.com amount deducted: Rs. 1, 29, 241/- Regards, Magesh

Please refer booking id IN1508B4S574862.
Complain# [protected]

Transaction done online for ticket Kolkata-Dubai-Kolkata at makemytrip.com.
Money got deducted (Rs.52570) but transaction did not complete in your website and hence ticket not issued.

Incident happened on 23-Sep-15.Whenever I call helpdesk they ask me to wait for 72 hrs finance will be working on this...next day again they say to wait for 72 hrs more...it is going like a moving target of 72 hrs !

Transaction ID/auth ID is 463633
Transaction Ref number as shown in ICICI Credit card statement: 74766515266537511353753

Total cost of ticket: Rs. 52570
Payback(# [protected]): 4896 point redeemed worth Rs.1224
Remaining amount paid through credit card: Rs. 51346
ICICI Credit card number used: [protected]
Name in the card: A Bhattacharjee (full name: Arghya Bhattacharjee)

Please arrange for refund ASAP.

Refund Tracker BOOKING ID: IN1506B2S129311
Reference ID :[protected]

I cancelled tickets to China by Srilankan airlines on July 17th. I was approved a refund of Rs. 1, 85, 000. However you can see it's almost 2 months and I have been escalating the complaints all the way to the management. I got the following response from a Geeta (see below)

Dear ...

Thank you for contacting MakeMyTrip. I appreciate and thank you for your patience and trust with us.

A reference ID [protected] has been filed for your feedback.

I would personally review your message and will connect back with necessary action as required.

Warm Regards,
Geeta Eral,
Head, Customer Delight
MakeMyTrip.com

I have called several times the India number (I live in USA) and spoke with different people. Last I spoke to an agent on Sep 1st and he promised that I will have the refund in bank in 5 business days.

Today is Sep 10th and nothing happened so far. When I wanted to book the tickets, I left the booking incomplete and I got a call immediately from India to help me with the booking. When it came to refund your customer service is lousy.

During the process someone even closed the complaint saying that it was resolved and I had to go back and reopen.

This was mail sent to them.There is no proper action from the company.

In relation to an air ticket purchased from your online service, I would like to seek your attention to the sequence of happenings here under.

1. On 9th July 2015 I had booked a ticket from Muscat to Cochin as travel date on 18th July 2015 & return travel date on 04th August 2015. (Confirmation message & Ticket copy attached). Please also find herewith the invoice received for the purchase of ticket (INR 42, 929).
2. After two days, the return date was rescheduled to 28th July 2015 instead of 4th August 2015. ( Date Change ticket copy attached).

3. On 15th July 2015 I cancelled the ticket & I was informed from your service person that refund would be processed within 4 working days.

However, till date I am calling your service team every day for the refund & nothing is done so far.
I am totally exhausted and humiliated calling your service people for the refund every day, nearly a month time now. More often I am not getting no proper response or not getting the service personnel whom I was talking to or holding the line untimely without response.
Please find attached the invoice received after booking which shows the amount paid (INR 42, 929). In the cancellation confirmation the amount shown is including INR 650/- paid for date change. Over the phone I was informed that cancellation penalty is INR 2697/-.But while logging in the cancellation penalty was shown as deduction from the date change fee paid. When enquired, the person from your service team had informed that the same would be updated soon and the refund of INR 40, 232 would be effected in my account soon.
I have spoken to your service team (Renu, Raju Yadav, Ravikumar, Aparna yadav, Bhavana) & no one is following up on this issue. After repeated calls the date change fare of INR 650/- which was paid from credit card was refunded. But normally there is no refund of the date change fare paid.
I think there is some serious issue with your system/staff in your organization as I am getting different answers and none of them are accountable. One day they were telling that payment is not showing in the system & the next day I was told that the ticket is already exchanged with the airline ! ?
If this type of irresponsible action continues any more, I would be forced to take help of consumer court, Media and whatsoever way for getting it resolved.
Looking forward for your immediate response and earliest refund.

HI

I booked a flight using make my trip for 5Th December 2014, the flight was operated by spicejet. 1 Day before the flight SpiceJet cancelled the flight, i had to spend lot of money buying another flight to go from Bangalore to New Delhi. Makemy trip said they would refund in about a month the cancelled flight amount. But till date i have not got a refund for the entire ticket amount, they refunded only Rs 747 from the whole ticket. I have used Makemy trip complaint box for over 6 months now and they have even stopped responding to me. I turned to SpiceJet for refund and they did in about a week, but makemytrip refuses to return the money stating reasons like "you did not show up for the flight". How can i show up when the flight is cancelled ?

Makemy trip has an escalation procedure, even after 4 leves of escalation(highest lever is management) there is no proper response from them. Every week i just keep updating the complaints writing customer service is bad and they just dont respond. They even resolve the complaint without returning my money

All in all makemy trip ate my money even when it got refunded from Spice jet. There customer service is TRULY HORRIBLE AND THEY EAT PEOPLES MONEY. I WILL NEVER EVER BOOK MY TICKET NOR WILL RECOMMEND ANY ONE TO BOOK TICKERS FROM SUCH PATHETIC NON REPONSIVE THUGS . I TRAVEL A LOT IN OTHER COUNTRIES ALSO BUT NONE HAS DONE LIKE THIS EVER. THINGS LIKE THIS PUT INDIA IN BAD LIGHT

MAKEMY TRIP ID : NF2203346137890

~RAHUL

Refund not processed against PNR: T7ZVHP, booking Id NF7901052185994

I have been chasing up with MMT's customer care since May 1, 2015 for my refund processing but no luck yet.

I got a ticket booked for Hyd-Indore sector for Aug 28th and then had to cancel it on the same day. As suggested by one of the MMT's executive, I got the ticket directly cancelled by the airlines directly and they processed full refund for this ticket on the same day. But since this ticket was booked through makemytrip (unfortunately), the refund was made to MMT and MMT was supposed to process the full refund to me. It's been more than 15 days I have been chasing up with its customer care via mails and calls but my refund hasn''t been processed yet.

I proactively obtained the full refund confirmation email from the airlines and shared the same with MMT to speed up the process but no luck. Their earlier commitment was to resolve this by May 15th and now they mailed me stating that I needed to wait till 26th.Kanak Darji is the person coordinating this issue from MMT's side.

I'm also trying to raise an escalation on this issue but failing as tool is as pathetic as MMT's customer care.Everytime I submit an escalation at 2nd level, it fails saying some technical error.

When can I expect a full refund for this booking please? Or please publish makemytrip's escalation metrics (email ids) so that I can contact the leadership directly and file a grievance.

I had booked flight tickets to Srinagar on 9th April 2015 with the booking id NF2204443798139 and IN1504B0S071431. I Got the etickets for the booking id NF2204443798139. After doing the payment for the booking id IN1504B0S071431, a lady from makemytrip called and told that the tickets got sold out and hence refund the entire amount 37851₹ for the booking id IN1504B0S071431. It's more than 8 days I have not received the amount. Expected refund date is 17 April but till now no response, the agent don't respond properly. I have called more than 100 times but till now I have not received any update. Today I cancelled other tickets too. Every year we used to book international flights from makemytrip but now I will never do that mistake again. Worst service ever seen. Nobody is bothered to address the query, they say they have raised a request for a call back from supervisor but no response. I have made a payment of 59500₹ totally. Hope I get back my amount back.

Makemytrip.com cheats doctors. Its BREAKMYTRIP.COM
Makemytrip.com which advertises so much about its Customer service has given a raw deal to two senior Mumbai doctors. When the deficiency of service was pointed out and refund claimed, the website officers have been dilly-dallying. It has been nearly 50 days since the complaint was lodged regarding MMT Booking ID: NH210657093328 and no action has been taken so far.
7 emails, 10 phone calls and a hand-delivered letter have been sent but they have refused to refund the amount.
I wish to inform all readers that MAKEMYTRIP.COM CANNOT BE TRUSTED. Not only do they provide poor service, they do not have the courtesy to refund amounts wrongly charged and close the matter.
Details of the negligent and callous behavior of the staff will be posted on this site in due course.
Meanwhile it would be in everyone’s interest to stay away from Makemytrip.com. It should be called BreakmyTrip.com

Dear Sir,
I have been cheated and harassed by Make my trip. The detail of the complaint is as follows
DATED: 09/12/2014
I had booked a ticket for a round trip from Delhi to Bangalore under the booking ID: NF2202947115758 dated for 19th Dec 2014. I received an update that the Spice Jet flight from Delhi to Bangalore
I received an update from Make My Trip on 9th December 2014 that my flight is cancelled as it is non-operational. I called up the customer care of Make My Trip and asked what the options I have are. They checked with the airline and told me that they can shift me to the flight operating in the evening but I declined as I would not be able to attend my meetings scheduled for 19th December.
I asked them to cancel my tickets for the onward journey (Delhi-Bangalore). They did the same and I got the confirmation that my money will be credited back into my account in 7 working days.
I then booked another ticket and travelled as required. I have been calling make my trip customer ever since and they have been promising me false dates and call backs. Every time I get in touch with the customer service they have been saying that they have not received the refund back from Spice Jet and they are following up.
Today it has been 70 days and still no refund has been processed.
Now they are asking me to get in touch with Spice Jet to check the refund status which I don’t think is my part of job as I have paid my money to Make My Trip and not to Spice Jet.
I have been waiting and they have been rude over the phone, disconnecting my calls and asking me to do whatever I can but they won’t be able to help me.

I am shocked and deeply upset because of this issue as they are not taking any responsibility even after taking their fees.
YOUR FAITHFULLY:
Rahul Kumar Rao

Dear Concern,

I try to book ticket from make my trip on 16th feb 2015 for the journey 1st march 2015 from Doha to hyd 1 stop connecting flight Oman airways WY662 doha-muscat (20:40-23:15) and muscat –Hyderabad Oman airways WY 235 (1:30 -6:10) through state bank of India debit card money 12253 Indian rupees was debited from sbi account but ticket not booked. Money deducted but ticket not booked and not showing booking ref number or transaction ref number

I was raised compliant and I call many times to make my trip customer care services no action and no information I want my money back

Email id used for booking satish.[protected]@gmail.com
Please help me to get my money back

Thanks & Regards
Satish Krishna Paidipati
+[protected], +[protected]

I booked an international flight ticket on 12th Jan 2015 and cancel it on the same day. I've been trying to call the customer care every day now. I was told that that I will get the refund in 7-8 working days. It's been more than one month now and I still haven't got the refund. the customer care is just pathetic. I call everyday and the call goes on for more than 45 mins everyday and then they disconnect it without resolving. they fail to even give a reason as to why its taking so long for the refund. the amount was huge - rs 78650 and I relied heavily on that amount for my trip. now I have come to us and am stuck here and have no money. they spoiled my entire trip.
booking id - IN1501B7S050529

Dear Concern,

I booked a Ticket from MakeMyTrip on 07/11/2014 amount 20, 966.00 ID is NF2202746149512.

I cancelled this Ticket through MakeMyTrip Itself on 22 Dec Refund ID Refund Amount 17116 generated and Status appearing as Refund Sent To Bank Since the day it is cancelled.

From That day till today after calling to Customer Care # of times with average waiting time 10 mins each, and getting a status a we are escalating this Issue you will get a response back from us in 4/6 Working days which is never received.

There is Complaint Raised and Escalated to Highest level of Escalation which is completely ignored and I have not received even a single response from the MakeMyTrip on this, Which a completely useless and misleading interface provided to users.

My sincere suggestion to to all travelers please avoid using MakeMyTrip completely, since its very painful to get the Refund for Cancelled tickets and since such booking / cancellation done from MakeMyTrip are never entertained from Airlines.

Regards,
Pallavi

Issuing unconfirmed ticket
Booking reference no.: nn2301910281778

I have made a booking through makemytrip for indore-hanoi - ho ching ming - indore and got my eticket as well. But in my ticket bkk to han sector didn't get confirmed. Since 3 days, I raised this issue thrice with mmt customer care, and was always assured that nothing to worry, its all confirmed. (U can check the call history). But I was still not satisfied with the reply so called jet customer centre and to my surprise they said they said the foresaid sector is not booked by mmt, and I cant travel that sector without it being confirmed. I have always been a loyal customer wth mmt and now don't understand how things can be so careless at mmt's end. I have already made my fwd boooking with hotels and cruise and now I don't have a complete confirmed tickets. I mean how can they issue a ticket without it being confirmed... Also calling customer care of mmt is such a big hassle in itself. Always have to wait for atleast 15 mins to get to the operator and have to explain everythng from starting. Its a really bad experience like for a prestigeous company like mmt. Even vietnam visa officials asked a confirm ticket of travelling and without it they cant issue visa to me. I have paid 70 dollars as visa approval letter fees too and now they have made me stuck in middle. My whole exitment of vacations is gone. I was looking forward for this trip since long. Such a dissoppointment and dissatifaction! Clear case of fraud and misguidance!