MakeMyTrip
Reviews and Complaints

It has been a long time now in waiting for proper response from MakeMyTrip.

I booked the flight tickets on 3rd Oct, 2014 and As I have informed your team earlier that there is flight timing mismatch in the return tickets due to your system mistake.

My return flight is from Goa to Jaipur via Mumbai, and the issue is that Mumbai flight will take off before we will reach Mumbai.

For that I have called so many times on your call center numbers but did not get any resolution to my issue.

You people have to arrange the alternate tickets from Mumbai to Jaipur on Tuesday 20th Jan, 2015, and for that its taking so much time to give a proper response.

This is very strange to me also to see this type of behavior / response from MakeMyTrip, and I have now very much frustrated with this behavior.

Till now I have called for 10 times on customer care number but every time I get a single answer that the issue would be resolved in next 48 hours BUT I did not get any response call.

Its been so frustrating. I am definitely going to take some legal action.

Reference:[protected]

Regards,
Manoj
[protected]

I always plan my vacations on my own and this is the first time I used the services of Make My trip as I felt they were giving me a good deal in Hotels in Europe. I also asked them to take care of the visa application for my wife and myself. I was going through MMT agent Sapna Dahake. My journey was scheduled for July 19th and I was convinced by MMT that we have enough time to get the visa. I submitted all my documents to MMT on 6th June along with a payment of INR 40, 000 by cheque. MMT was applying my visa through Netherlands and assured me that my visa will arrive in 10 days. On June 24 they gave me a call saying that Netherland embassy is now busy and we should go ahead and apply through Austria and I am guaranteed to get my in 5 working days. I again submitted all the documents requested by MMT within a day and waited. After that again on 8th July I got a call from MMT that they need more documents to submit to the visa office which included my ITR, company credence letter etc. With a lot of diffculty I was able to arrange these in 2 days and finally submitted the documents to MMT on July 9th, once again with assurance that I will get my visa on time.
Finally on 16th they told me that it is unlikely that I will get my visa by 18th and I should be prepared to cancel my tickets. By this time I have done a payment of 40K through cheque and 37, 516 online. Since I had already taken leave and my money was sitting with MMT I asked them to give us a vacation in India on the same dates with a good discount as it was MMT which ruined our vacation (Its a lot of effort in planning leave for two working people simultaneously). They also promised to cover my flight and eurorail cancellation charges which I did on my own. But finally this is what happenned :
1. I got a discount of less than INR 1500 from price mentioned in their site for the India vacation.
2. They finally submitted my cheque of 40K for clearance after two months of submission and for some reason it did not clear. They harassed me in the middle of my vacation and made me pay up the entire amount while I was trying to relax in Ladakh. I made the payments as I did not want to spend my time fighting during my vacation.
3. I finally received my passports on 31st July and the visa is neither accepted nor rejected. There are no stickers to show that they were even submitted to the embassy. Most likely MMT has simply misplaced our passports and we have to go through this painful ordeal.
4. They don't seem to be interested in reimbursing the monetary loss of ~ INR 25, 000 which I faced as cancellation charges for my flight and train.
5. Even though MMT kept promising that they have blocked the hotels, they never gave us the hotel vouchers. Seems like they knew that our vacation will be cancelled.

What I expect now :
1. Reimburse all my cancellation charges.
2. Get a letter from the embassy citing reason why we were not given visas even though both us already had 2 Schengen Visa, UK visa and US visa. At least they should give a proof that our passports have been to the embassy.
3. Compensation for all the troubles that we have been through in the past few weeks.

Details :
Name : Sukadeb Acharya
Email : [protected]@gmail.com
Booking ID :IN1407B1S092559

Thanks,
Sukadeb

I planned my honeymoon trip with makemytrip.com to europe. I was contacted by a travel advisor named as Krina Shah(krina.[protected]@makemytrip.com), She gave me a package at a certain price and I told her to book the same after some negotiations. Afterwards she came back saying that she cant provide one of the promised hotel and if I have to book the same I need to provide Rs 50000 upfront non refundable amount. I told her not to book and I will book the hotel on my own. Then according to the payment schedule they collected Rs 30000 to go ahead with the booking.
After collecting this amount Krina Shah was going on leave and she handed over the case to Rajiv Khana (Rajiv.[protected]@makemytrip.com. I called this fellow to discuss the progress on visa initiation, he replied back saying that he will send me the docs required for Visa processing in an hour. Till next week I didn't receive any email or any phone call regarding the same. I called back asking for the same and then they forwarded the docs.
Now Me and my Fiance' called him to collect the docs to which he said he will collect but nobody came for another week and we were in the third week to departure when even the Visa Docs were not collected just because of callousness. Now Visa process takes around 10 days to be processed and which includes an interview.
From 20 March till 4th June nothing was done. No hotel bookings were made, no train tickets were issued, no visa was applied. Hence I decide not to go ahead with this careless company. I told them to cancel the trip and to refund the amount as I cant trust them anymore. After 4th june, on which cancellation request was raised, there was again no response till 24 June after repeated emails and phone calls. On 24th June they replied saying that this amount has been absorbed and it cannot be refunded. Sorry.
I have asked them details for the transaction/bookings etc for which this amount was absorbed. No reply Yet.
This is how a customer should be treated? For the delays and inconvienience they caused I have to suffer and forfeit the amount paid. This is not acceptable. Please help me with getting the amount back.
Regards
Mudit Gupta

I was booking my bus and hotel on the makemytrip website on 5th june 2014. After the transaction I received a message saying that the bus booking was confirmed but not the hotel booking. I called them ASAP to inform them that I wasn’t interested in the trip anymore since there was no hotel booking available. They promised to refund both the bus and hotel costs back to me. They even sent me emails regarding the same but AS ON TODAY, the following day they tell me that they’ll not be able to refund my bus fares.

The booking id is NU2H7031937490897. The email address used at the time of booking is [protected]@yahoo.com. The amount debited from my account is 23882.0

And to add to my woes, I received a call from one of the Makemytrip manager (Sameer or someone) today i.e. 16th June, 2014 who says that I along with my family travelled from Hyd to Goa on the bus tickets that I had requested to be cancelled the very same day the transaction failed. He insisted repeatedly, shamelessly, reiterating that we all used the bus tickets.

I told him I never used the bus service and also contacted both makemytrip and the Paulo travels multiple times to cancel the same prior to my travel. The so called manager from makemytrip maintained a cool head throughout the conversion provoking me to raise my voice once in a while to assertively let him know that I never used the bus services and that he needs to investigate with Paulo travels about why they say what they say.

The guy was referring to some vouchers that I never even received via email from Makemytrip. I am shocked what standards these guys(Makemytrip) degrade to. Instead of refunding my money quietly they are playing Sherlock Homes with me. Shame on these guys.
Please I request everyone to refrain from buying tickets or reserving hotels on their site.

I will like to bring it to the notice of all airlines that Makemytrip.com is manipulating airline ticket prices. I called Makemytrip on three different occasions asking if they could match a certain price on Orbitz or Kayak for tickets from Bangalore to New York. They quoted a much higher price, and as soon as I kept the phone down, presto! the ticket prices had gone up by 5%. I tried this on multiple occasions and each time as soon as I called Makemytrip, a ticket price went up on all other websites.
Ticket manipulation/rigging may not be a crime in India, but is a serious jailable offence in the US. Does anyone on the forum have information on who is the regulator for airline tickets in the US when it comes to a flight originating from India.
I want to present evidence of ticket manipulation.

I am forced to post my compliant here against MakeMyTrip as no response received from 10th Dec 2013 for my refund request.
I see better response here in this site from Make My Trip suprisingly, and no response from compliant web link of MakeMytrip.com. Our booking id IN1309B9S182320 & Compliant lodged Reference ID is [protected] on 15th Dec.2013 and no response till today inspite of escalating to upper levels my self. Today I have escalated to top most Management level. and waiting for response. We had booked dubai city tour as part of package but local agent refused saying this was not booked by make my trip on out behalf. However we had had made full payment with the city tour inlcuded as part of Itinerary. No response our reply on this query since Dec 10th on the same. This apart form the mental agony suffered during coordination with the MMT agents 2 months prior to departure.. Hope someone from MMT responds. Below is the break up actions from my side during past 3 weeks or more.
Waiting for response from makemytrip team since Dec 10th for my query.
Waiting for refund as per query [protected] since Dec 15th 2013.
Waiting for any response from [protected]@makemytrip.com from Dec 20th.
Query [protected] was escalated by myself on Dec 23rd after no response.
Waiting for for response from Customer delight team since Dec 23rd but no response.
Today decided to escalate to next level I guess Management level as per Step 4.

I had booked a cab on 02 Nov, to drop me at Airport, Delhi (MMT booking ID NC25010390958). They had send me a cab. But taxi driver has driven to railway station, Delhi.
I had said him to drop me at airport. He had refused & abused me. I was with my family at the time. It was 4:30 am in morning. I had called MMT customer care and put a complaint. MMT executive had suggested me to go to airport and pay full payment. They had told me that I have to pay full payment including extra miles which cab had driven. He told me that they will be refund that extra money.
I was getting late so I had put that complaint and go to airport. I had paid the full amount to cab driver. I had also said him for invoice but he has refused. Any one from MMT had not contacted me after this. I had made a written complaint and emailed to cab provider/MMT. Now MMT had contacted me but refused to refund my extra money because they are saying we are not cab owner. They are also saying that cab vendor are not in touch. MMT asking me for the bill, which their cab driver had not given to me. I am very puzzled and request you all to not use MMT services. MMT had also suggest me to talk to cab driver for this issue.

This company cheated us with tall claims of great services when we Rented their Mini van on two occasions. This company and its owners are behaving like local thugs. I have been following up with company from last six months but there is no response.

Called Rajesh Dalal and Geeta Eral on couple of occasions, but they failed to respond, though in beginning they promised that it will be fixed up. Now they are not even taking my phone calls. These guys even hijacked my reviews of their partners on their portal makemytrip.com INDIA.

Sent so many emails to Deep Kalra CEO of this thug company and Rajesh Dalal along with Geeta Eral Chief customer service, but they are least bothered to help their customer. I ruined both my trips.

Both occasions makemytrip's services ruined our trips by harassing and scamming us with extra money making tricks and breaching the contract.( their drivers partners are really illiterate, without proper driving licenses and money greedy) On first mishap Geeta Eral promised in email that she will provide us with compensation of 2 days of complimentary trip with better driver, ( promised to serve better with special care in future) But that was never honored. On her promise Again when we had occasion to go to Agra with our family same kind of problem happened with bad and rogue drivers. These two days complimentary was never honored. Besides paying full payment and undue demands by drivers we made another bad trip.

I am trying to get reply from Deep Kalra, Rajesh Dalal, Geeta Eral, but none of them are showing up, They have cheated me and my family on both occasions with worst service I would have ever seen in my life anywhere in world.

Rajesh Dalal's ph Number. +91.[protected]... They have funny departments like customer Delight, customer service, but they are nothing but bunch of jokers replying with canned messages and closing the complaint. I think Deep Kalra and Rajesh Dalal along with Geeta can think of changing their business without spoiling the image of travel industry of India.

This company cheated us with tall claims of great services when we Rented their Mini van on two occasions. This company and its owners are behaving like local thugs. I have been following up with company from last six months but there is no response.

Called Rajesh Dalal and Geeta Eral on couple of occasions, but they failed to respond, though in beginning they promised that it will be fixed up. Now they are not even taking my phone calls. These guys even hijacked my reviews of their partners on their portal makemytrip.com INDIA.

Sent so many emails to Deep Kalra CEO of this thug company and Rajesh Dalal along with Geeta Eral Chief customer service, but they are least bothered to help their customer. I ruined both my trips.

Both occasions makemytrip's services ruined our trips by harassing and scamming us with extra money making tricks and breaching the contract.( their drivers partners are really illiterate, without proper driving licenses and money greedy) On first mishap Geeta Eral promised in email that she will provide us with compensation of 2 days of complimentary trip with better driver, ( promised to serve better with special care in future) But that was never honored. On her promise Again when we had occasion to go to Agra with our family same kind of problem happened with bad and rogue drivers. These two days complimentary was never honored. Besides paying full payment and undue demands by drivers we made another bad trip.

I am trying to get reply from Deep Kalra, Rajesh Dalal, Geeta Eral, but none of them are showing up, They have cheated me and my family on both occasions with worst service I would have ever seen in my life anywhere in world.

Rajesh Dalal's ph Number. +91.[protected]... They have funny departments like customer Delight, customer service, but they are nothing but bunch of jokers replying with canned messages and closing the complaint. I think Deep Kalra and Rajesh Dalal along with Geeta can think of changing their business without spoiling the image of travel industry of India.

Taxiforsure & makemytrip sucks, unethical business,
Makemytrip has not refunded for breaching of contract and forcing to cutshort our trip,

Beware of taxiforsure, they ruined my trip outstation trip:
1) unprofessional, uncivilized drivers with bogus/fake driving licenses.
2) taxiforsure is using road side travel agencies for fulfilling their orders through makemytrip.com,
3) they do not honor contract and force clients to cut short trip once they realize that they have covered 250 kms in few hours. they rarely honor contract and value their business.
4) mr. phanish is a rude operation manager who doesn't understand the value of business and thinks he is doing great job by supporting criminal type of drivers with bogus /fake driving licenses.
5) makemytrip is faking reviews of their partners.
6) mr phanish promised refund from last two weeks for breach of contract but so far no refund, he doesn't come on phone, doesn't reply by email,
7) taxi forsure drivers charge more on the name of state permit tax with no trasparency, absolute cheating
8) unsafe and risky due to poorly trained drivers from countryside who are often behave like thugs and criminals.
This looks like another typical indian company involved in cheating like thugs, touts on any indian travel business.

Last 24 days no help.

Beware of mr. phanish, makemytrip (who support their business by partnering and faking reviews) and taxiforsure.

They are nothing more than robbers and rarely understand meaning of contract. beware foreigners and nri's do not use taxiforsure and makemytrip for your requirement for taxi or car, as they are unpredictable, cheaters and do not value your safety and security, leave alone comfort or value for money. they try to what makes them earn more money by cheating. your trip is ruined if you use them.

Travel Advisor Maneesha, Supervisor Gautham and Complaint Handling Operator Lokesh Kumar

Arrogant, Hung up the call twice to a customer, not willing to support and answer queries, totally negative attitude.

Complaint was lodged but not acknowledged yet.

FYI.. Got the best service from your competitor

Thanks
Hari

Started with Geetha Sharma, then taken outrageously by Gurjot kaur, then by Ashim Rana and then tortured by Lata Rawat, Suman and again by Geetha Sharma. Geetha Sharma was so rude that she started blaming me for no mistake of mine. Their customer service is very sluggish. This all happened for one simple flight from Chicago to Mumbai. Faded the colors of Indian Customer service. Outrageous and heinous. Genuinely do not book with them... Try Airline's website or local agencies like novatravels. They respond much better and also treat you with respect. We are customer and customers are always right even if we commit mistakes, it is their responsibility to treat us good, they are at our feet, not us. Beware of MAKEMYTRIP. If u want a good experience do not do through Makemytrip.

I saw a group package for Thailand on MakemyTrip portal. I thought to enquire. The travel professional of MakeMyTrip whom I interacted with, she told me only 3 seats left on that particular date. I liked the package, so I trusted her words. She asked me to pay 10K as the advance. On the portal it was written that the package cost was 35700, but she asked for 36700. When I asked her the reason, she wasnt able to answer. I told her if she dont give me the package at the Site offer price, I wont book then. She then send me a payment URL where it was written that I have to pay Rs 34990 only. When I asked her about the amount, she said that is a technical difficulty, I should pay now, later they will change the total amount.

When I insisted to change the amount to 35700, they changed the amount. Then I paid 10000 as advance. As I never used makemytrip before, I asked her to send me the details about the flights etc. She said she would come back to me on the next day. That NEXT DAY never came. I called her number of times on the phone number she gave me. But she never picked up. I contacted customer care. They told me they would ask her to come back to me. But she never responded.

The payment URL they sent to me, nothing about the trip was mentioned there. There were no facility to cancel the trip even.

Then 1 month before the trip date, a man from makemytrip called me and told me, the cost of the tour would be 36700 and they will be altering the amount on my booking. When I asked the reason, he replied that my earlier travel specialist didnt know about the price etc. I found that they already increased the price by 1000 on my booking URL.

After few days, again another man from MakeMytrip sent me a mail where he wrote that my pending amount is Rs 35700, and I paid only rs 1000 as the advance. Just imagine the height of unprofessionalism and mistakes after mistakes. When I had written back to rectify the mistakes, he sent me a mail and called me up. When I asked him how many seats left on that day, he said 10 seats left. Just imagine the lies these representatives tell their customers to book the packages.

Now, I found that Bangkok is having severe flood, I sent them several mails, if they are postponing the trip and whether they can customize my package so that I can go on other date after the flood is over, they didnt even bother to respond on this. They just dont care. Because they have got Rs 10000 for their lies/mistakes. After all you have to work hard to tell lies to others.

I wastes my booking amount (rs 10000). But this has taught me a lesson. I would never ever use makeMyTrip for any reason, . What a fraud company it is.

I saw numerous complaints online regarding this merchant and their dubious tactics of charging foreign transaction fee. I've been assured during a chat sessions that such practices are behind them and no foreign transaction fee will be charged for buying airline tickets using their USA website. I purchased tickets to India for a Nov 2012 to Dec 2012 travel dates. They charged me promptly (but incorrect amount) and today I noticed that there is foreign transaction fee associated with this purchase. I made sure that the purchase went through their USA website and now when I requested a refund I am getting the "Systems Down" explanation from their agents. If your systems are down, please stop doing business. If you aren't ethical in your practices, please stop doing business. If you are going to charge extra (for no apparent reason), please stop doing business. There are numerous other websites which sell airline tickets and their business practices are not this shady. I was surprised at the level of shoddiness of their business experience. I tried to book online because I hate the wait time and the moment I put my contact information into the website, I got a call from one of their agents trying to sell me "better tickets" at more cost. These guys are role models for "bait & switch" tactics and they should be shut down to let other companies (definitely more fair) serve travelers.

Their "online chat" sucks and keeps disconnecting (exactly when the refund request is mentioned) and their customer representatives just hang up your calls when they cannot give you an explanation for any scenario... This is just classic "BAIT & SWITCH" and I will report them...

I will submit complaints to the BBB and other websites which will publish these experiences so that future customers will be well informed of these crooks...
Thanks

I made an online booking for a flight and hotel via makemytrip.com on 12the jun 2012. An amount of INR 7760 was debited from my account via icici bank net banking and the money was payed to BILL JUNCTON PAYMENT Ltd with the transaction ID [protected]. I never received any travel ticket or hotel voucher for my booking inspite of paying the money. I made numerous calls to make my trip. It was sheer wastage of time and money as the call center agents just keep passing my call from dept to dept and finally they cut my call without any reply. They do it like they are trained to do so.Right now I have written mails to which there has been no reply. I think makmy trip is a scam and they arrange to steal money from customers who unsuspectingly book through their website. I need either the travel confirmation or my money should be returned via net banking to my icici account

Booking ID No.: IN1203B06296
Subject of my mails: IN1203B06296-B2C-OFF-Air Domestic
I was under the process of booking a ticket from Guwahati to Delhi on 26th Feb, but due to some connection problem, the transaction got failed from makemytrip's end, whereas my bank deducted the amount. The ticket was *not booked*, and Rs. 4377 was deducted from my account. I had already spoken to their 4-5 service executives, but didnt get any positive response. I mailed them some 10-15 times, and the only reply I got was I will get the refund in next 72hrs. The last mail said they have forwarded it to the payment gateway for reversal of the amount, but its been 10 days, and I haven't got my refund back.
As it is a consumer platform, I request the attention of make my trip officials to please look into the matter at the earliest for my refund.
Regards,
Hasleen

Beware of the foreign transaction fee that makemytrip ticket purchase results in.I used make www.makemytrip.com website in US to find a flight for my parents to travel to US. The website claimed thru banners that agents on phone can give better deals. So, I ended up calling the number on the website. I spoke with an agent and booked the tickets. I payed them using by US credit card. The agent never told be that I am going to be charged a foreign transaction fee. I was charged foreign transaction fee $76.00. When I noticed the fee, I emailed their support with the issue. I attached the bank statement that had the fee. The support person promptly closed the case asking for a screen shot of with the foreign transation fee. I totatly don't understand why screen shot whould be better than a bank statement with transcations. Anyways, I sent them screenshot and bank statement both after that. Since then, I haven't received any communication from them. I don't think, I am getting my money back.

Please beware while buying tickets from Makemytrip, I recently had a very-2 bad experience purchasing tickets from them. I had a death in the family due to which I had to travel from USA to India same day. Agent knew my urgency and lied that there is only one emergency seat left in flight and sold me the ticket for $3550. I booked the ticket,

Clearly with my situation I wasn’t thinking right. I later on found from another travel agent (suggested by my friend) that for the exact same flight there were many more tickets available. That travel agent also checked my booked makemytrip reservation with Airline and found that actual ticket price was $1400 and rest was charged as service fees by the agent. After talking many times with MakeMyTrip, they keep on saying we will refund your money, but have not refund my money so far.

I booked a roundtrip ticket from Orlando, US to Chennai, India through MakeMyTrip for travel on May 17th 2011 for $1425. My onward journey was a three-leg flight of which the first part from Orlando to Newark was delayed for 5 hours making me miss my connecting flight. When I called up MakeMyTrip they asked me to go on to Newark to see if my second flight was also delayed and I did the same. My connecting flight was on time and so I missed it and when I called up MakeMyTrip they said they can book a new flight for me and cancel the old ticket. They asked me to pay for the new ticket and that the old ticket cost will be reimbursed so I ended up paying $1650 ($225 more than the original amount) for the new ticket. To this day, 8 months later, I haven't received a refund for the original ticket. I have contacted MakeMyTrip over 30 times but never given correct information.
Finally on Sept 7th they sent me an email saying that they were going to reimburse me only $898 for the ticket and when I said that was unacceptable, I did not get any more replies from MakeMyTrip. Later I sent three legal notices to MakeMyTrip, US via registered post but did not receive any reply for the same as well.

A $898 refund for a $1425 ticket that I did not use is unacceptable. What is more frustrating is the lack of information or respect of a customer's feelings!

Booking # : US1104B01307

I am Sunil Dube. i was was booking airline ticket from Madras to Mumbai on 31.10.2011 at 7.30 pm. My booking got failed because of sudden drop in seat availability and amount get debited from my account. i was using my Bank of india debit card. In message while booking i got that my money will be refunded in 2 working days. kindly credit the money in my account at the earliest.
Following are reference for expediting the refund process:
1) Make My Trip Booking ID -NF2506212249582.
2) Transaction ID - BDIPG/TR236018412/make my trip( taken from Bank Of India from their system)

request you to expedite the refund at the earliest.

regards,
Sunil Dube