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Dear mmt team,
This is the worst experience I got during my stay at the hotel booked through your site which was further worsened by the kind of support I got from your side and customer support.
In spite of repeated long-duration calls no action was taken. I am again writing down my experience and the harassment myself my family and has gone through because of your poor service,.
On 29 september we checked in the hotel, as soon as we entered our room (105, 101). The ac of both rooms was not working and tv was not operational,. The cable operator was called and he corrected it but ac was still dysfunctional for which the excuse was given, the electricity is not there and they don't have backup. Nothing is specpcified on your site for this issue. They are charging so heavy amount for such poor service. If we wud have known this prior definitely we wud have gone for some other better hotel.
In the evening we ordered our dinner around 7:40 so that we can get it on time as we ordered non-veg things. After 1 hour + around 8:45 pm we started asking for the status as kids started asking for food to which they kept saying 5 min -5 min, giving excuse they provided fresh food. Finally at 9:30 we went to dinning hall after 2 hours of ordering food where still no update was there on our food our kids got cranky. We called the manager who didn't turn up. There was one more fellow who was behaving as if the owner of hotel and was very rude
They brought the food in hurry at around 9:45 which was uncooked, still raw with chapatis almost burnt. As we didn't had any option at this time, our kids somehow managed to eat as they were hungry.
When we called your customer support, the fellow spoke to hotel manager to which they replied we have eaten the food. You please explain me at that time around 10 with 3 kids where we wud have gone where there is nothing to commute.
The staff, the managers, the caretaker all were very rude, least bothered about customers.
The calls I made to your customer support also was only supporting the hotel people and I got no resolution.
Please check this issue asap as there was no followup from your end neither I can see any of my tickets raised during that time in the system now.
What kind of customer support your are providing why cant I see any of my request raised for that day
I need refund for my dinner alone which was around 1400. Else I am going to take legal action against your team.
Desired outcome: Need the refund for my Dinner which id didn't eat and harassment they have caused to me and my family
