MakeMyTrip review: Refuse to provide hotels on confirmed bookings

@makemytripindia @makemytrip # makemytripindia # makemytrip makemytrip.com

Serious concern: I booked hotel - "The Tiger Groove", Jim Corbett (Ramnagar) from #MakeMYTrip (Booking Id: NH70199282986346) on 24th October 2023 and my booking was confirmed from #MMT. When I reached hotel after 6-7 hours of continuous driving, hotel manager said we have not received any booking confirmation from #MakeMYTrip against your Booking Id: NH70199282986346 and refused to provide us any room. Due to the fault from MakeMYTrip end, hotel did not receive any confirmation email in advance.

When I called the #MakeMYTrip customer care, someone named Ajay picked up the call, I explained everything to him and also connected him with Hotel manager. The hotel manager asked Ajay to resend the booking email which was sent to the hotel on booking date but MMT customer care person Ajay was unable to forward those emails. Due to the fault from MakeMYTrip end, hotel did not receive any confirmation email in advance.

Due to peak holiday season, hotel was already full and hotel manager denied to give me any room. MMT customer care person Ajay told me they are refunding my amount and asked me to find alternative myself. I asked him to provide me alternative bookings as none of the hotels is available on these dates due to long weekends, but they denied for any alternate bookings and offered me 25% reimbursement (maximum 3000) on new bookings but they were not ready to give me alternate hotels. I tried a lot to find hotels nearby but I did not find any hotels. It was very frustrating and upset situation for me as I was with my family including my girl child.

I asked MMT customer care person Ajay to connect with any senior person or authority so that I can get any hotel room but they denied of doing so. I was in nowhere situation, stuck in an unknown place with my family. It spoiled all my holiday and fun mood and we all had to return back only mapping through the roads.

This is very irresponsible way of MakeMYTrip and I will file a complaint against all the mental harassment happened with me. They did not compensate anything for such a big mistake and harassment. I am posting this to connect with any higher authority of MakeMYTrip. I am never going to book any hotel through this platform that turned my holiday into the worst day of my life. All tired, we had nothing to do expect wandering in our car and returning back to our home as we had planned to take rest first in this hotel after so much driving and then explore the natural places at this tourist place. All in vain for a response from the senior officials of MMT. Such a pathetic experience. I won't recommend anyone about this platform after such a horrible experience. I need a good compensation against this as it wasted my precious time, money, mental peace and left all my family wandering on the roads.

Ticket (Reference No. [protected] :)

Need attention..

@makemytrip