Malaysia Airlines
Reviews and Complaints

临。。。到了机场大概5:15。。。可惜，这才是残忍的时刻。。。。首先，我们先利用 kiosk 进行登机，及影印机票，接着我们就坐下等柜台开以便寄放行李箱。。。在这期间我们不停的注意荧幕。。。。但荧幕一直显示 closed...tutup...这字眼。。。在7点钟时，我先生就上前去询问到底是什么回事。。。。一问之下，我们简直是晴天霹雳、不知所措。。。。因为荧幕一直在骗人。。。。从来没有开过的柜台既然要关了。。。。而我们的行李箱根本来不及寄放。。。。因为队已经排到门口外面了。。。在这时候我们唯有向工作人员求助。。。没有想到这是另一个让我们更加沮丧生气难过。。。工作人员当我们是“酱油”点我们去这个柜台那个柜台。。。我们带着1个小孩一个婴儿在机场像疯子一样奔跑。。。去到资讯柜台的服务人员态度差极。。。我向他要解决方案他告诉我要投诉去 柜台 c...到了柜台 C 的 “经理们”也没有让我们感觉到她们是想要帮我们处理/解决事情就叫又我们去资讯柜台重新买票。。。我们带着无奈生气难过失望的心情“再次“到了资讯柜台。。。那里的工作人员的脸实在是脸色比我们还有差。。。。由于差额实在是太大而且你们的工作人员实在“太忙”忙到没有耐心没有笑容，我们也带着这次“超级难忘”的旅程回家去。。。。回程中孩子们默默的流泪。。。只要我的婴儿还不知道发生什么事情，逗着我们玩。。。。 希望你们能够正视这个问题。。。。谢谢

We travelled from Bangalore to Melbourne via KL through flights MH193 and MH129 on 27th May 2017. We had ensured 1 vegetarian jain meal and 1 vegetarian meal was booked well in advace and I had personally called the airlines 2 days in advance to confirm the same.

However i was highly disappointed and unhappy when I was denied my special meal stating it was not requested earlier. We were offered a cake and a crossoint instead, which contained eggs. We could not eat that either.

Im worried about my return journey again with Malaysian airlines on 19th Aug 2017.

Appreciate if you can address my concerns and ensure proper food is served.

Thanks
K Premkumar and Manjula Premkumar
PNR : X0PCH

I am travelling from Singapore to Ho chi min city. The flight MH 628 was 20 minutes late and I checked in MH 758. The desk staff confirmed my two laguages [protected] and [protected] was lodge in MH 758. But when I arrived in Ho chi Minh city, both the laguages were not found. I raise lost and found report SGNMH27344.

I am upset about the staff services at Kul airport and told lies to me about my laguage check in.
The airlines MH services are going to be poor day by day.
Regards
Dr. Zakirul
[protected]

Flight mh433 24 mei 2017 from hk to malaysia
Etd 18.35

1. I arrived at hk airport at 1pm. I can't check in my luggage until 4.30 pm... I waited for 3.30 hours to check in my luggage..
2. Fight delay depart at 9pm
3. Food was horrible. I took the chicken meat and it taste bad
4. My seat can't be recline.. (After so many time I took mas airline..) bad aircraft design like budget airline..4hours of flight and my seat can't be recline

I had a flight by malaysia airlines on 25th of may 2017 at 08.55 from hk to kuala lumpur today (Gate 202). Despite the fact that it was being delayed for a hell amount of hours, I also have another complaint.in gate 202 today at 08.55 flight (Which was being crazily delayed), there were two female staff and one male staff. The two women were quite ok in giving the service; however, the other [censor]ed male staff was really unbearable. He was extremely rude and didn't even care that his actions could bring bad reputation towards malaysia airlines. While checking for my boarding pass to get inside the plane mh0079 he dropped my passport thus the tickets inside my passport were scattered on the floor and didn't even say sorry. Not only that monkey like behaviour but in general he also seems to not understand the basic english to communicate. Make sure that all of your staff are well educated and have good manners.in general, I like flying with malaysia airlines but this kind of incident (Very impolite customer service) is a major turn off for your customers.

I would like to firstly acknowledge that all flights my husband and I have had with Malaysia airlines, have always been very good and therefore we quite often use the company. We currently live in Cambodia and were travelling back to England, as British citizens. Unfortunately this was not an easy flight for either of us due to the fact we were returning to England after being notified of the death of my husband's father.
Whilst on the flight stated above, we met a flight attendant named Rezal, I believe. Rezal became quite rude when serving us dinner in the evening by talking to us not in a nice manner and implying we were an inconvenience to him when we asked for things.
The following morning, still onboard the same flight, Rezal deliberately avoided us when serving breakfast, serving everyone in front, behind and to the side of us before returning to us to tell us shrimp and rice was now the only option. Neither myself nor my husband can eat shrimp and politely asked if he could check with the other attendants. He refused. His manner towards us was again very impolite and upset us a great deal, especially at such a terrible time for us.
I feel that people onboard your flights should be spoken to with respect at all times, regardless of their age, nationality, appearance or what may be perceived from the outside. I would like to know that this complaint has been acknowledged and that others will not have to endure these upsetting events.
I would like to say that the other attendants were very polite and friendly towards us which was greatly appreciated. However being reduced to tears by Rezal's actions was unfair and made a distressing situation even worse for us.
Thank you for taking this complaint into consideration.
Gemma McGuiness

Flights: mh1133/mh0002
Date: april 15th 2017
Seats: 6b, 6c/73h, 73j

Me and my wife were returning from our holiday in penang and needed a flight with your airline from penang to kuala lumpur and then another flight from kuala lumpur to london heathrow.

Upon arriving at penang airport we were in a small queue behind about 10 people so we thought we would move swiftly to dropping our bags off. However we waited for ages and sensed something was not right. After around 45 minutes we eventually got the counter only to be told that our flight had been moved to 830am rather than the 550am flight we had booked. This was really frustrating as we got up at 3am to get this flight after it was originally moved by yourself as the flight was set at 730am in the first place. My wife's uncle also got up early to give us a lift to penang airport when he needn't had bothered. Then we were told that our long haul flight from kuala lumpur had been moved to 1115pm from 950am. No reason was ngiven for this huge delay and we got told that we would be given a hotel and a meal voucher for penang airport. We were not told where we should get our meal from and no further were given about the hotel. We were even more disappointed that after sitting in the airport fo 3 hours, we boarded the plane and we didn't move for 45 minutes beyond our flight time with no apology or explanation.

When we arrived at kuala lumpur airport 3 staff members of malaysia airlines were waiting and we were told we had to go to floor 1/door 2 and we were left to our own devices in a strange airport. Me and my wife went and picked up our luggage then spoke to 3 different members of staff of malaysia airlines and no one seemed to know where we should go. Luckily we bumped into one of the staff members that was waiting for us when we come off of the plane or we would have been stranded.

We then boarded the bus laid on by yourselves to get us to the hotel that you had supplied for us. We were shocked that the coach was driving for 45 minutes from the airport when we thought it should have been on the doorstep of the airport.

We then boarded the long haul flight to london heathrow and then had to wait on the plane at the terminal for a further 45 minutes.

We felt that the service from start to finish of our return journey was a disgrace and I have never experienced service from an airline like this. This was made even worse by the fact that there was no communication from your company the entire time. We are therefore seeking compensation for the whole return journey and we also not interested in vouchers with your company. Having researched contacting your company with complaints I have seen many state that malaysia airlines either doesn't respond or takes around 2 months + to respond.

We are on MH433 from Hong Kong to Kuala Lumpur, supposedly depart at 18:35 but now is 21:10, we are all waiting and not even a glass of water / drinks are offer to anyone of us. It has past dinner time and everyone is starving. We are just sitting here in the cabin without knowing why there is a delay. We want to support you MAS, but i guess you are not giving us a chance to support you, or you just dont appreciate your customers.

Date : 20.5.2017 kuakul - [protected]
Client name : chua choi lee

It's really terrible experience for long queue, we reached klia early morning 7.00am, we go for e-checked in, then the queue made us feel uncomfortable at all especially we just returned from dubai which high efficiency airport very things run in smooth at departure till landing, it's made us feel so much different. I'm not trying to compare, just wonder why we totally non competitable with them. Do you experience with your two hands holding the sorvenir bags, hand & check-in luggage, people infront move a bit, we got to lift up the things and move on a bit to line up, let a passline if any trolley or people wish to go through us, till we come to our turn. It's made us so uncomfortable, tired, exhausted and disappointed. It's suppose check in faster once got e-check in, then we got free time to shop around, find a place to rest and having a good breakfast in airport or make full use of service provider. I sincerely hope the management will look into it to find improvement asap. I'm one of the normal citizen who feeling proud to be malaysian.

I was taking a flight from Miri to Kuala Lumpur on 23 May 2017 with flight no MH 2585 scheduled departure time @20:05. During boarding time, I have stomachache and I went to washroom. When I came out from toilet, they start to line up (shd be Mas airline). Comes to my father's turn, I asked is this flight to KL, no answer, I thought I was too soft and I ask for another time. Still no reply. When I asked for third time, the answer was "there is an announcement done, u not listen to announcement? " I was so angry and there is people line up, and I did not managed to get her name, a lady in blue blouse and with glasses. While waiting for the line to go on board, I quickly ran back to take a photo of her, so that I can ask in Miri airport what is her name. Another lady of her colleague saw me take picture and ran out and said "why u take the picture of my officer, I told her the story, end up she said now, I give u two choice, one is I called police and make a report or I blocked u to be ok board if u do not delete the picture. I said ok, then u provide me her name, she said you deleted the picture first. After I deleted the picture, she just ran off like this. I don't make an immediate action as I really in need to fly to Kl for special occasion. But this situation really annoying me.

25/April/2017 counter C.I was at the aiport on that day and was waiting for the seat allocation and boarding pass i was on standby, it was night flight.At the counter, there was few malay staff, when i approach them they pretend to be busy and one of the guy gave me a rude look and he was sarcastic as though im being an hassle to him.i ask him when you can inform whether there is seat or not but he just dont bother to answer anyting and sarcasticly say 10mins
.the 10mins became 1 hour.then there came another gang of malay group waiting for standby as well and the counter lady print out the boarding pass and gave to them.i was so surprise as i saw that group in the morning as well and i was there in the morning too.then the lady counter came to me and ask where your destination, i was shock because i was waiting for 2 hours and the stupid lady say there flight is full. why there is favoritism in this case?there is no sense of customer professinalism to your airlines counter staff.they are purely lazy and incompetence to handle a customer.please educate those staff and learn from emirates. if your staff is not happy to work with your airlines plz sack them bcoz they are good for nothing.malaysia airlines hospitality, please give me an answer why there is such behavior happening with the counter staff, lot of sour face!

Pada 11 Mei 2017 saya telah membuat tempahan ticket melalui melalui on-line dari Alor Setar Ke Kuala Lumpur. Bagaimanapun transaksi dalam email yg diterima memaklumkan reservation INCOMPLETE namun diberikan no rujuan KVJRT.Saya telah membuat semakan dengan Customer services di talian [protected] untuk mendapatkan penjelasan. Dan dimaklumkan pembayaran kad kredit tidak berjaya dan memohon untuk membuat semakan semula dengan maybank sama ada transaksi pembayaran berjaya atau sebaliknya. Saya terus menghubungi pihak Maybank dan dimaklumkan transaksi berjumlah RM 337.08 telah berjaya. Saya sekali lagi menghubungi pihak MAS dan memaklumkan status transaksi yg berkenaan dan semakan semula dibuat di dapati pembayaran adalah berjaya dan membuat pengesahan akan memgeluarkan ticket baru melalui email dan memohon saya menunggu pada hari isnin tau selasa depan. Selepas masa dijanjikan saya masih gagal mendapat ticket berkenaan. Saya membuat panggilan kedua dan memaklumkan masalah yg sama dan pihak MAS membuat semakan dan menyatakan pembayaran telah berjaya dibuat dan terdapat kesilapan di pihak MAS yang membatalkan ticket berkenaan. Bagaimanapun pihak MAS berjanji akan membuat booking semula dan memaklumkan kepada saya melalui email pada hari yang sama selewatnya sblm pukul 7mlm. Pada 19 saya menghubungi MAS kali ke-3 dan masih dimaklumkan perkara yang sama, pembayaran telah berjaya, booking baru akan dibuat dan akan terus menghubungi telefon bimbit saya sebelum pukul 3ptg ini. Namun sehingga pukul 5 tiada panggilan diterima dan saya membuat panggilan ke-4 dan masih diberikan maklumat yang sama pembayaran telah berjaya dan status ticket baru saya akan dimaklumkan isnin depan iaitu 22 mei 2017. Saya telah membuat aduan melalui laman rasmi MAS di atas ketidakcekapan yg berlaku. Bagaimanapun respond yang saya perolehi daripada aduan adalah pembayaran saya pada 11 Mei adalah gagal menyebabkan ticket tidak dikeluarkan. Saya sangat terkejut kerana saya telah maklumkan pembayaran berjaya dan disahkan sendiri oleh customer srvice MAS yang menyambut panggilan saya. Saya sebagai pelanggan terasa diperkotak katikkan dan teraniaya dengan perkara2 ini selain komitmen yang dibuat oleh ibu bapa saya untuk datang ke Kuala Lumpur pada 26 Mei ini sedikit sebanyak membuatkan saya harus membuat aduan ini.

My friend and I was travelling from Penang to Kuala Lumpur on 15th May 2017 with MAS flight MH1133 5.50am. We arrived at KLIA as scheduled around 6.50am and my friend manage to collect her luggage around 7.15am. However, my luggage with other 2 passengers was delay for about 90minutes. I was told by the staff that my luggage was misplaced with transit luggage. I was then rushed to KLIA 2 via KL transit and arrived at KLIA 2 around 8.30 to catch my flight to Jogjakarta at 9.40. Unfortunately I unable to check in my luggage as the counter said the gate already closed and I need to pay Rm 200 for the GBAG. I also unable to bring on my cleanser and toner (which I just bought a week ago which cost me rm150) on board as it exceeded 10ml. I already frustated at that time as I need to pay extra and unable to bring my toiletries along. It's really spoilt my mood. I really hope can get compensation for all the difficulties that I have gone through. I can also enclosed the payment for the GBAG charge on me.

My flight xmh3471 from limbang to miri 12/5/2017 already cancel but never inform us by mail and phone.
All my business appoinment delay and we waste time at airport.
At airport also no food and mineral water to supply.
Now we want to claim insurance for cancel flight also reject.
Maswing very bad service and no responsible.
Please reply us as soon as possible.

On sunday, may 14, 2017 5:38 pm, narada wanigasinghe wrote:

To who it may concern - authorities

I, narada wanigasinghe is an engineer in sri lanka army and presently following a course in china - chongqing. I had to have urgent travelling to china to sri lanka due to sickness and then hospitalized of my beloved wife. So booked the flight schedule through the ctrip on 02/05/2017 planning to depature on 06/05/2017. Mh389 malaysia airline flight was delayed for more than 50 min to depart from pvg (15:25 +50 min), then there was scheduled to have a transit at kul for 75min but mh179 malaysia airline was not delayed so I rushed to that flight with a rep of malaysia airline but once I searched my two baggages only got to know that those were not sent with me. Then I made a property irregularity report at sri lankan air under cmbmh17891/06may17/1824gmt. Then I lodge in a hotel and by 1200hrs it was received. They infored me that it will be delivered to my home.
They delivered it but following gift items were missing which were purched from tao bao on line selling web.
01xblue tooth
01xg shock watch
01xsmart watch
02xgloucose meters
02xblood pressure meters
02xear aid equipments
01xmagnetic floating glob
01xhand sawing machine
So following reasonable claim has to be made to recover my lost due to travelling in malaysian airline.
Worth of lost items - 1200rmb
Hotel and transport charges - 7500 rs
Cancelling of my return ticket on 13/06/[protected] rmb
My time and inconvenences - 1000rmb

My tota claiml is 4000 rmb, please kind enogh to settle it as a compensation.

Thanking you,
Sincerely

Maj narada wanigasinge

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To Malaysia Airlines,
Something strange is going on within your airline. Whilst your CEO seems to say the right things, your service and maintenance of aircraft is frankly below par to the point of it being atrocious.
Lets start with your service. I would not say all the crew are bad but the majority of them are just going through the motion. The tidak apa attitude is prevalent amongst them and they do not seem to care if you are served or not. I guess you have already bought your ticket and are seated in the plane...so suck ###! Like I said, not all are bad but there are enough bad ones to make a 13 hour journey not enjoyable.
Now...to your aircraft. I know you are about to stop using your A380s at the end of the year and only use it for Haj charters but as long as you are using the plane and flying it, the least you could do is to ensure the plane is in working condition. On the flight MH4 on the 4th May to London...the toilets had no water 8 hours into a 13 hour flight! And on MH3 to KL on the 14th May, the toilets on the left side of the cabin were not working straight from take off. The crew sealed up the doors.
It takes more than just making a few press statements and giving a few interviews by the CEO praising the airline to persuade travellers from spending our money flying with your airline. You might get us to fly once or twice but after enough disappointments and frustrations, we will decide to fly with other airlines. It might mean an extra hour or two but why not? We are not beholden to you and neither do we want to suffer flying with you.

Hello,
I would like to feedback the unpleasant behaviour of 2 female staff at transfer desk today at 22:00.
I approached the desk with request for some support I could receive at my transfer in Amsterdam airport (where I only have 22 minutes between landing from Kuala Lumpur flight KL0810 and boarding to my connecting flight KL1839). The lady did not let me finish my question and jumped in with irrelevant answer. When I insisted on my question, I was accused that I confused the information and implying I am stupid not understanding her reply despite she speaks English. When I pointed out that my transfer time is really tight and thus I would wellcome some support once we land, I was recommended that I should rather next time buy a flight ticket with at least 2 hours transfer time.
It was really unhelpfull and unpleasant experience, which I found also rude.
In order to improve the service level and avoid similar experience in the future, I decided to provide this feedback.
Hope that it will be helpful.
Best regards,
Jana Bardyova

Huhuu... I've been queue at klia for about 1 hour for bag drop & end up arrived at the counter, they say gate already closed for bag drop. My fault?
U guys don't manage it well. I saw one man asking whether he manage to drop his bag in the aircraft cabin, the mas worker said "maybe". Huh what an answer is that?...
Really disappointed with mas. Cannot open more counter to fasten the bag drop? 😒🤔😧 less staff is it? Cannot add up more? Huhuuu...
If u guys already know there will be increasing of people drop the bags in the morning, please do something. Open more counters! Improve!

I started queing at 6.50am & arrived at the counter at 7.40am. My flight to bintulu is at 8.25am. No consideration at all? Disappointed 😒

I was travelling with Singapore airline from Sri Lanka to New Zealand on 11th by MH 133. I'm totally disappointed with the service at air hostess who gave me vegetarian meal and when I request a non vegetarian meal he was refused and even was really unpolite in replying and refused to take it back. I was so surprised cos I didn't ask any special diet. What I realised was to avoid travelling with Singapore airlines who cannot give a fair service to passengers.

Hi Team Malaysian Airlines,

This is to notify you that your services with the time have gone very low that I'm thinking never to travel by your Airlines.

I would like to enlighten you about a bad customer experience here: Ive booked flight tiket on May 9 by calling [protected] to your hotline and they have provided the booking number L9WQ3 for the Flight Shanghai to Hyderabad and they mentioned that i can make the payment of amount 3070 CNY before 14 May by going to your local office here in Shanghai. Now, when i call your Booking office in Shanghai 021-[protected] they said they cannot accept payments and she was Somehow very wierd while talking as if i did something wrong by choosing Malaysian Airlines and she was continously blaming me and saying why you guys choose Malaysian Airlines...what is this ?.I'm trying hard now just to make the payment! It's very strange!

Later when i call back the ticket hotline number today informing the situation, they said the only way to make the payment is online and now the ticket price is 4070 cNY.

Please note: Earlier i told the Sales agent clearly that i don't have credit card.and she also confirmed that i have to pay a fixed amount of 3070 CNY before May 14.

I feel there is no uniformity in Malaysian Airlines employees and there is no sincerety as well. I feel they are just simply Lying over and oven and what i find interesting is every one of them talk in a rude way!

Never will book a will with u guys anymore! bad service, bad airline, bad people and bad manners!