Malaysia Airlines
Reviews and Complaints

Dear Sir/Madam,

I would like to take this opportunity to discuss my flight from Heathrow Airport with a connecting flight to Kaula Lumpa to final destination of Phuket. My flight details for this are detailed in the subject of this message:

To begin we were very much in a happy mood due to this being mine and my husbands honeymoon, but on the flight to Kaula Lumpa we ended up being very annoyed. This was due to a number of reasons, beginning instantly with my monitor screen located on the seat infront. This did not load any movies at all and kept freezing, I had told the staff on 4 ocassions about this, they continued to say switch it off and leave it for a while and it should work. Following this I could not get my system to work for over an hour and it only started working coincidentally, there was no actual help from your staff. This was a long flight and to keep your customers entertained you provide this service. I am very angry that nobody tried to sort this for me, or checked up on me due to me continuing to ask. The staff were just rude amd tried to pretty much palm me off and even my Husband when he asked. This issue occurred another 2 times as I tried to load new films. This really did discomfort my feeling on the flight!

I couldn't sleep on the plane, its like this for maybe for most passengers and it did not help that I couldn't watch movies.

Secondly, I am again even more annoyed at the amount of times my husband and I asked for tea. Firstly the response was "okay this is fine" assuming that this was a yes and they would bring us tea. Now I have flown with many airlines and never ever have I had a problem with them bringing me tea when requested. So on the first request the tea did not arrive, my husband then again asked a different staff member, he responded with "its not time for tea and coffee yet and that this is in a little while". This again did not arrive and my husband was forced to go to the back of the plane and literally bring it himself.
At this point I couldn't of been more disappointed with the rude service and poor quality equipment, these are really the main things we needed on our flight and we felt these were not being provided with any sort of high quality.

I mean I very much doubt this is the kind of service you provide for your customers in the higher classes but my husband and I were very disappointed with our experience in economy.

Our return flight MH002 is on the 19th November and we very much hope you will provide a lot better experience.

My email address is [protected]@gmail.com and my Husbands email is amardeep.[protected]@gmail.com, mobile: [protected] if you wish to provide any further correspondence on how to make our return journey a more pleasant experience.

Thank you,

Jiskiran Thiara and Amardeep Sahota

Dear Sir/Madam,
Reference: MH178 of 14/10/2016 Colombo / Kuala Lampur
I am writing to you in connection with the above flight which I was booked onto on Friday 14 October 2016.
The flight was scheduled to depart from Colombo, Sri Lanka - Bandaranaike International Airport at 00.55, but was cancelled sighting technical reasons.
Despite my family and friends advising me not to fly in Malaysian Airlines due to the events of recent past, I still chose MH over other airlines. This was solely because of my previous travels with Malaysian Airlines and have liked your service, but this was the first time I flew after the crash of two flights. To the disappointment of myself and all other passengers booked on MH178 the unexpected happened. Generally, I do not have an issue with moderately delayed flights but what we had to go through was unacceptable. Once we were on board MH178 and were seated for about 1.5 hours, our flight was cancelled and it was announced that the cancellation was due to a technical issue. I was flying for my sister’s graduation with her and my mother and the reason for booking this flight was due the convenient time of landing in KL so my sister could attend to certain formalities prior to the event.
The crew unfortunately, did not even have the courtesy to inform the passengers until we asked. When we questioned, they said we will be moved to a hotel but they are not too sure of when we can fly back. They said it will depend on the next available flight. Throughout my mother was questioning why I chose MH and I had no answers, which was traumatising.
This happened around 1 am and we were kept waiting for hours and hours. We informed that we are going to attend a graduation ceremony and we can’t go back. They asked us to wait. Mind you they did not even offer us water. After many conversations, around 5 am they said they will be able to transfer us to Sri Lankan airlines scheduled flight to KL and the Sri Lankan airlines flight was to depart at 07.45am. We hurried and was in a massive queue to transfer our luggage, by that time it was around 6.40 am. Then when someone complained that we were not even given anything to eat/drink they arranged breakfast. We did not even have enough time to have it because we were late for the other flight and we had to rush. The trauma we had to go through was immense. Many things got delayed, my sister missed to take her graduation picture the previous day because she was exhausted after the long flight and breaking rest for over 36 hours. My mother got a migraine attack since she didn’t get enough sleep basically we were up for 24hrs that day.
I’m writing to you with a lot of disappointment. It took time because I was held up with work but I thought I still should write to you and let you know my grievances. I’m sure you will lose many loyal customers if this repeats. Appreciate if you can arrange suitable compensation for the inconvenience caused preferably with free tickets.

Regards,
Reshma Azeez
[protected]@masholdings.com
+94 [protected]

I'm writing to let you know that you had not taken care of me as your passenger who traveled from New Zealand to Malaysia often to see family, friends and get dental treatments. Below, I will describe the problems with MAS communications with passengers, suggest improvements and finally detail my case for compensation as a consequence of your mismanagment. I was unwell when I get home on 18 Oct 2016 (after a flight delay of 2 days); hence the delay in writing this letter.
On 15 Oct 2016, I went to Kuching International Airport at 4.20pm to check-in my flight which was scheduled to depart at 6.25pm to Kuala Lumpur and to my surprise, it was cancelled; and I was told by MAS counter staff that I could catch the next available at 7.30pm which means I will miss my connecting flight from Kuala Lumpur to Auckland. I asked if MAS will pay for my hotel costs and the answer was NO. So, I stayed back in Kuching for another night.
Subsequently, I was told by counter staff that most passengers who had to catch a connecting flight had flown on the earlier flight at 4.30pm because they had been contacted. I was told MAS tried to contact me but could not reached me. Then, I realised that MAS actually called my New Zealand number and unlike other passengers, I do not have international roaming; therefore, I had not used my NZ sim card; instead I had purchased a new sim card in Kuching with a local number. Subsequently, I asked if MAS emailed me and the answer was NO. Hence, I do not receive any emails regarding the cancelled flight; and therefore, MAS has been negligent and should pay compensation for the expenses incurred by me to stay another 24 hours in Kuching.
FYI, I was re-booked on the 4.30pm flight (MH2517) the next day on 16 Oct 2015 from Kuching to KL. I had waited for one hour for MAS staff to re-issue my boarding pass, and upon landing in KL, I had waited another 3 hours for my connecting flight (MH131) from KL to Auckland which departs at 21.45. To my horror and disbelief, I missed this flight because there was a change in the boarding gate and I did not hear of my name being called on the bad PA system. Frankly, this is my first experience of a change in gate number and being unaware of the change, missed my flight again. Eventually, I found out at 10.45pm when I checked with ground staff and was told the flight departed and my luggage was taken out. Another passenger on this same flight (Ms Long) also missed it. Both of us were in shock and gone through so much stress and mental torture because of poor PR by MAS staff. We receive very little support from MAS staff and was simply told to get through immigration, get a security pass on 2nd floor and reclaimed our luggages (ground floor) and re-booked our flights (6th floor). To add insult to injury, we were told to pay penalties to re-book the flight (RM506). The whole ordeal took 2 hours, it was a rush from one floor to the next. Finally, at 12.30pm, 17 Oct 2016, I took the KLIA express to KL Sentral and checked into Hotel Sentral at 1.30am. It was an exhausting ordeal.
During this horrible episode, there was one saving grace. At KLIA, after checking in our luggages the next day, Ms Long and I met Encik Fakairi Ismail, Duty Manager Counter. He listened and emphatised with our ordeal; and at our request, he issued a letter (which I attached) and offered MAS Golden Lounge for us to wait and assured us that staff at the lounge will look for passengers who had not board the aircraft.
Here is the list of my expenses which I hope MAS can reimburse:
1. One night stay in Kuching (24 hours)
Hotel RM200
Taxi to airport 150
Food 50
2. One night stay in KL (24 hours)
Hotel 120
KLIA express 100
Food 50
3. Penalties paid to MAS due to flights re-booked (receipt attached)
506
Total claims RM1, 076
Here's my suggestions to improve MAS communications:
1. MAS should not assume that all passengers have international roaming. When flights are cancelled, contact passengers by:
a. email
b. WhatsApp - This is a very useful mobile apps that uses the passengers original number at country of origin. If MAS staff had used WhatsApp, they could send me a message using my NZ number (+[protected])
2. When there is a change in boarding gate and passengers had not showed up at boarding time, pls send one staff to the original boarding gate to check and announce missing passengers. You can't rely o the airport PA system as KLIA is a busy and noisy airport. This is much more efficient to MAS since unloading missing passengers luggages took 30 minutes as compared to 5 minutes to ask passengers to rush to the new boarding gate from the original boarding gate; this is also much better outcome for passengers who would had missed the flight and suffer an exhausting ordeal.
My hope is that the CEO is made aware of MAS short-comings. As a passenger, I felt really let down by poor service and poor communications and would be very reluctant to fly MAS in future. I fly to Malaysia from NZ regularly. I hope you do not ignore my complain. I would really hate to put this episode on facebook or another website.
I can't attach scanned documents; pls email me: [protected]@yahoo.com

Hi I travelled from bangkok on 4th nov to kuala lumpur then onto london heathrow... And aftershave was stolen from my checked in suitcase I discovered hen I returned home... I'm very disappointed I never thought thieves would be working within malaysia airlines... The only time my suitcase was out my sight was when use had it... I will do my best to make everyone aware of item stolen and know it was in the care of your airline

Yesterday we arrived in penang after flight to kl from denpasar bali and was in transit from kl to penang. Final flight mh1162. On arrival in penang only 1 piece of baggage arrived from 3 pieces checked in. The one we received contained my husbands clothes. His medication was in one of the other cases as was all my clothing. I had nothing to wear and we were approached by airport staff at carousel to say there was no more baggage. Gist of the matter is we were taken to a counter to report the two bags which had not arrived. A property irregularity fotm wss completed. We were eventually told to leave airport as they could not tell us when our luggage would come as their systems were down. This morning I had to go and buy myself something to wear etc. The hotel called on our behalf last night already. Malaysia airlines eventually informed our hotel that the "lost" baggage was coming on a very late flight at 01.30am.
We eventually had it delivered to our hotel today just before 2pm. Now, when we received it both cases were open. The strap around case as well as combination lock was open. The cases are damaged. It appeared that someone had gone through our things. Presently on the face if it we cannot say if anything has been removed.
We would like some answers. I have taken some photos.
Look forward to hearing from you soon.

I'm [removed] a frequent flyer from Malaysia Airline. I would like to launch a complain on the flight I took yesterday, 30th October 2016 6.55am from Penang International Airport. I m flying from Penang to Kuala Lumpur then continue my journey from Kuala Lumpur to Kota Kinabalu then to Lahad Datu. (connecting flight)

Flight Information
Booking reference WD35L
e-ticket 2322440445587C2/586
MH1137 (Penang-Kuala Lumpur) [protected])
MH2610 (Kuala Lumpur-Kota Kinabalu) [protected])
MH3018 (Kota Kinabalu-Lahad Datu) [protected])

I m very disappointed with Malaysia Airline for their services and repond time toward these situation.

I arrived at Penang International Airport at 0530. I had already checked in my luggage and went to Gate B1 and waited for my flight heading to Kuala Lumpur with full excitement and hope that i can reach my destination on time. At 0655, there is no announcement regarding my flight and the screen from the Gate B1 did not show ‘open’.I went to the counter and asked the person incharge at Gate B1. The staff verbally informed me that this flight might be delay in view of one of the spare part from the aircraft MH1137 need to be replace. I understand the situation, I took my seat and waited for further instruction. There was no formal announcement to all the passengers that the flight was delayed till 0715. When all the passenger curious about the status of the flight, all the passenger surrounded the desk at Gate B1 and asked for clarification. There was no formal announcement regarding the flight status and the delayed time after all these.

Around 8am, staff informed all the passengers that boarding on aircraft MH1137 that the spare part will bring by another aircraft from Kuala Lumpur at 10am flight. Then a formal announcement was made, saying that the flight will be delayed till 12pm. Some of the passengers were very unhappy for these unfortunate incidence. I understand the unfortunate things can happen and I patiently waited for the spare part to be replace. The staffs at Gate B1 were very helpful that time. They tried to changed all our connecting flights and slot in our connecting flight as soon as possible.

At 12pm, no announcement was made. Everyone were excited and queuing up for boarding. At 12.10pm, staffs verbally told the near by passengers around the counter, saying that the aircraft has not been repaired. All the passengers was in distress, some scolded the staffs. The only verbal order that been received was “ you need to wait for the repair to be done and we are not sure about the duration.” & “ we are awaiting further order from headquarter Kuala Lumpur.” We waited from 12pm to 3pm, there is still no solution for this matter. No announcement or instruction given.

Some passengers scolded the staffs in Gate B1 in a very rude manner. Later on the staffs arranged another aircraft that heading to Subang by “Firefly” for that particular family members that scolded the staffs that heading to India.

I though there was a plan to all passengers that boarding the aircraft MH1137. However, there was no further action taken for those who sitting quietly. The staffs quietly arranged those passengers who are irritable and slot them into another aircraft that is heading to Kuala Lumpur. I were shocked with all these action and very disappointed. There was no proper instruction and order given to ALL the passengers. In addition, the alternative plan was only given to passengers who were irritable and not those who need to catch the following connecting flight.

There was around 20 passenger left behind (include me).At 5pm, the person incharge come with a solid plan. The remaining passengers will all join the bigger aircraft that heading from Kuala Lumpur to Penang MH1165;boarding at 2055. We waited in Penang International Airport for more than 12hours. All the remaining passengers were extremely tired. Most of them who waited were foreigners from UK and they will heading to UK once they reached Kuala Lumpur at night.

Last but not least, I m very disappointed and I hope you all can improved on these matter. The reaction time to these matter is too long.There are no proper instruction and orders given by the staffs. Furthermore, the staffs did not treat all passengers equally. They select passengers randomly(passengers who are in distress) and not base on urgency for the following connecting flight.

I have booked my flight from Kuala Lumpur to Perth with the original flight time as follows:
KUL PER 930AM 300PM
PER KUL 430PM 1000PM
I made my booking in Jun 2016 for traveling in Jan 2017.
Recently, I have received an email from MAS informing me of my flight retimed and the new flight time is as follow
KUL PER 1945PM 0120AM+1
PER KUL 0225AM 0755AM

I rang up MAS to tell them how unhappy I was with their decision to retime my flight. In addition, I am traveling with young kids and the new traveling time is really putting a lot of stress on my young travelers. I told MAS why I choose to fly MAS instead of their competitor is because I like their flight time! But now the new flight time is even worst compared to their competitor.

I was then told to send an email to gccc.[protected]@malaysiaairlines.com to voice out my concern. I received a reply email with the following information :

"For your information, at any time after the booking has been made Malaysia Airlines may change the schedules and/or cancel/terminate/divert/postpones/reschedule or delay any flight where Malaysia Airlines reasonable consider this to be justified by the circumstances beyond Malaysia Airlines control or for reason of safety or commercial reasons. In the event of such flight cancellation or retimed by Malaysia Airlines, we will carry you at the earliest opportunity on another of our scheduled services on which space is available without any additional charges subject to fare brands and seat availability.
However, our management have come out with few options below:

i.ONE FREE CHANGE ALLOWED TO DEFER TRAVEL DATE UP TO ONE (1)
MONTH LATER FROM ORIGINAL DATE OF TRAVEL WITH PENALTY FEE
WAIVED SUBJECT TO SEAT AVAILABILITY ON SAME RBD.

ii. REFUNDS -NOT PERMITTED BUT MH ALLOWS TICKET TO BE CONVERTED
INTO MCO (voucher) FOR FURTHER TRANSPORTATION, ONLY WITH VALIDITY
PERIOD OF SIX(6) MONTHS FROM MCO DATE OF ISSUE. "

Do I have any better options other than i or ii?

I just want my kids to enjoy themselves in this long plan family vacation.

I seriously hope MAS can re-consider their decision and bring back the original flight plan. Please think about your customers before you made any major decisions that will affect your customers traveling plan. Please always have your customers at heart.

I checked in at medan and told the desk I was flying to vietnam. They asked how long I was going for and where I was going next and by which means of transport. I explained 15 days, to cambodia and by boat. They accepted this and I got my flight. This morning I arrived at kuala lumpar airport to catch my connection flight and they told me I cannot enter vietnam without a flight out. No one told me 24 hors before in medan and I couldn't find a flight in time and missed my flight. The staff were rude and unhelpful. I am furious. The staff are incompetent and if there was an issue I should have been warned at the beginning of my journey whilst I still had time to book another flight. Not when I was checking my baggage in to complete my journey. This left me with no time to sort a flight or boat out of vietnam. I booked a flight to vietnam as they requested and now I cannot even get there. I would like another flight to vietnam and an apology or a full refund. I am so angry and upset.

Dear Malaysia Airline
trhis morning i fly from Jakarta to Kuala Lumpur by MH0726, i found 2 very rude flight attendant, the first was man, passanger ask about drink and the flight attendant mentioned it but the passenger didnt hear it, and the flight attendant said "nih tengok, tengok nih, nak ape" and directly i was thinking how come u asked that passenger tha way?

second problem is when i used the lavatory, female flight attendant came and know the door loudly and i came out then she said "see there so many people waiting" but i dont even used the lavatoy for 1 hour, bot even 5 minutes because i only have pee and she knocked the door very loudly.

what kind of attitude was that? pooooooorr service

Hi. My friend and I booked our 14 day holiday to Bali from London Heathrow 20/09/16, stopping at Kuala Lumper in between. Our flight to Kuala Lumper had to be redirected for 4 hours to Singapore because of 'poor weather conditions'. When we eventually flew back to Kuala lumper, having missed our flight to Bali already, we were told that we could not fly to Bali until 'the next available flight' on 12:00, 21/09/16. With this we have had to wait over 3.5 hours for our new boarding passes and have to miss 2 whole days of our holiday, that we paid for. When I asked your team how they were intending on refunding this for us, they walked away.

This is disgraceful customer service by this airline and I will be sure to tell my family and friends not to fly with you if and when possible. We have been treated with no respect and no empathy towards the fact we are missing out on our holiday that we had planned 7-8 months in advance. 2 days we will not be able to get back.

I will be speaking to my insurance and I will be assuming that you will do you're best to compensate this holiday to both my friend and I.

Regards, Hollie

Salam Sejahtera!
Berkenaan dengan penerbangan saya daripada KL - Phuket ( sila rujuk gambar ), bagaimana MAS Airlines boleh "mengajikan" seorang pramugari yang sangat biadab. Dalam penerbangan saya lihat dia memarahi penumpang sesuka hati, saya juga terlihat dia berlari seolah jijik bila ada seorang penumpang kanak-kanak muntah dan sehingga seorang pramugara lain menghulurkan tisu kepada ibu kanak-kanak tersebut. Berserta dengan penampilan pramugari itu yang saya rasa tidak kemas ( walaupun tidak cantik ) berserta dengan perangai yang "tidak cantik" juga.
Pada mulanya saya berasa itu tidak menjadi masalah sehinggalah dia memarahi saya dengan muka berlagak dia, saya duduk sebaris dengan seorang ibu bersama dua anak kecilnya ( yang mana seorang masih bayi ). Suami kepada perempuan yang sebaris saya ingin menukar kedudukan dengan saya untuk memudahkan dan menjaga anak mereka. Saya mengangkat tangan tanda isyarat ( utk memanggil ) pramugari itu yang berada dalam 3 baris dihadapan saya, pramugari tersebut daripada jauh membuat isyarat tidak dengar dan saya menaikan nada suara tentang hasrat menukar kedudukan sama ada dibenarkan atau tidak. Secara emosional pramugari tersebut datang ke arah saya dan bercakap "kenapa awak tinggikan suara " berulang kali dan saya membalas "dah you tak dengar saya kuatkanlah sikit suara", pramugari itu dengan angkuh berserta muka berlagak masih cakap "awak tak boleh tinggikan suara". ( bahasa yang mudah : kenapa bodoh sangat dia ? Dah saya panggil tanda isyarat datanglah, barulah saya tak cakap kuat. Bila dia guna isyarat muka macam tak dengar aku tinggi suara marah pula, lepas dengan berlagak cakap aku tak boleh tinggi suara . Dah dia yang pekak tak dengar ),
Selepas itu saya ada bercerita dengan kawan saya yang duduk dibelakang saya, dia juga ada bercerita mengenai pramugari yang sama bercakap dengan intonasi dan gaya bahaya yang kasar kepada seorang penumpang yang tidak memakai tali pinggang keselamatan. ( kenapa tak nak pakai tali pinggang?, bukan ke sepatutnya dia bercakap "encik, TOLONG pakai tali pinggang ).
Sebelum turun daripada penerbangan saya ada membuat aduan terus kepada seorang pramugari dihadapan dan dia ada mendengar dan bertanya apa cerita sebenar yang berlaku ( bermakna dia tahu ada sesuatu yang berlaku ) . Saya harap pihak MAS dapat memberi maklum kepada saya apa sebenarnya masalah pramugari tersebut dan kenapa tersangat kurang ajar.

*untuk makluman pramugari tersebut berbangsa India dan bernama Masnani ( Misnani, Markoni ke apa saya tidak pasti tetapi pramugari yang menerima aduan saya tahu siapa pramgurai yang kurang ajar tersebut).
*sila maklumbalas di email - [protected]@gmail.com /[protected]

On august 31, 2016 I rang the hotline and spoke to an agent that we cannot fly on september 3, 2016 with booking reference ktq2h mnl to kl kl to mel due to my 2 year old son being admitted in the hospital for dengue virus fever (Life threatening disease) which I can provide medical certificate on both hospital and doctor but unfortunately even though this might be our case the airline still charge us with additional cost to move our ticket. I have booked a domestic flight to catch our international flight and spoke to them they just asked me requirements and have been great they moved our ticket with no further cost. How is this even fair?

I booked flights from phuket thailand to sydney australia (L2tfr)
After booking i called customer service to make a change to my departure
From phuket. After 150 minutes and 2 days of calling i was assured my change had been made and i was sent a new itinerary.
While trying to check in i was told that my ticket had been cancelled and told to call customer service. No notification was given of any problem with my ticket prior to my arrival at the airport. I spent another hour on the phone with customer service and talked with a senior rep by the name of wayne.
He explained to me the error was theirs but they could not get me on the flight i had booked or any other flight the same day. I was told to go home and someone from customer service would contact me to try and set up new flights. 15 hours later and nobody has contacted me. As of now this error on their part has cost me in usd $717.30 for the flight, $852.51 for non refundable hotel in sydney, $254.70 for non refundable flight to cairns aus. And $439.26 for hotel in cairns aus. Non refundable. Total in usd $2, 263.77
I do not see myself ever using this airline again. Worst customer service i have ever encountered in all my travels.

I travelled from chennai to Darwin on4th September 2016. Currently I am holding one world sapphire membership before I travel contacted customer care and I confirmed I can checkin 3 pieces of luggage but in chennai airport staff were not allowed checking 3 pieces and also they charged $60

Regards
Chandeasekar

I seriously don't understand how a company could hire a irresponsible person to conduct a duty as a supervisor. I have to mention the name of the person at this point. He is Nick. From reservation department. He failed to speak to a customer and he has been so rood to the customer. I totally embarrassed when he cut the call suddenly and he didn't fil my solution for the problem. I have not satisfied with his work when he is keeping raising his voice and he being so like not have a customer service skill. What i can say is he shouldn't get the position as a supervisor, when he don't have a customer service skill. It's so weird to see a supervisor can't full fill his duty that the company assign him to be. And he so dare to ask a customer that to wright a complaints about him. Omg i never seen this kind of person before.

For a whole week I have been calling the MAS hotline number without getting to speak to an official. It keeps saying that there is a long call queue and advice us to take their call back service. But there is no prompt to enable the call-back service!
So we end up listening to MAS advertisements for hours on end.
This has been happening everyday for the last 1 week!

My family and I (6 enrich members) travelled on emirates (Code share) with mh from aug 1 - 7, 2016 from kl (Kul) to rome (Fco). We had booked to stay at holiday inn aurelia under the ihg hotels and resorts which was a link in the promotion email I get from enrich.

I called enrich / malaysia airlines on the 1300 number before I travelled and after I travelled but it was never easy to talk to anyone. When I did talk to someone and after explaining at length to ask how the double miles that I would earn if I stayed at ihg according to their promo email, they tell me that they can't solve the problem and I had to write an email to enrich. I write to enrich and 2 weeks later, no replies on my emails to them.

Issues:
1) I later called back the 1300 number and i'm now told that enrich takes months to reply emails. Months? Which century are we living in now? I would expect 24 hrs for a response on questions on emails.

2) the 1300 number has a callback service. It says you won't lose your position in the queue. I was 3rd or 4th one time and I called at 10am in the morning. The call back was at 12 midnight. 12 hours to deal with 2-3 customers? Actually it was more like a 'missed call' - you can even pick up the call. I have also received callbacks (Other missed calls) at 3am in the morning. Who calls their customers at 12 midnight or 3 am in the morning?

3) the 1300 number line is not a toll free line. It's expensive. And customers are on hold for 20 - 30 mins sometimes as the call back service (Which we now know doesn't work) doesn't get offered sometimes. And sometimes, the lines get cut in the middle. I have had to call enrich like 8 - 10 times in the last 2 weeks to resolve my issue on claiming missing miles.

It's saddening how bad the service is in malaysia airlines / enrich. Enrich does not have a contact number. They do not take calls from customers. Only emails (Which I now find out is answered in months). What sort of service is that?

If I wasn't a malaysian I would've given up on malaysia airlines and enrich a long time ago. I hope they fix their ivr problem, their callback service at unearthly hours and their expensive 1300 number that they expect their customers to pay. And their enrich response times. It's sad how bad their service is nowadays.

Rgds
Ms low

I live in uk over 17 years.. I always took malaysa airline to go back to malaysia.. Last month I was spent nearly 4000 pounds.. My flight was on 18th of july from heathrow to kuala lumpur, which is mh004. That was such nightmare, air hostess gave us a terrible service, they had such a poor attitude towards the customers. On the flight back, flight number mh001 on the day 10th of august, the air hostesses also gave me and my child a dirty look when we asked them whether there's any kids meal available for my kids or not, they can't even help us for my kids meal. Do you think curry rendang chicken is suitable for a 5 years old boy? I'm seriously dissapointed on your service. And there's another point, when my kid fall asleep, you guys didn't gave him a meal even though I did ask. You guys have a extremely bad service, and again, i'm dissapointed, so I won't take malaysia airline ever again in my life.

Service yang sangat mengecewakan yang kami terima dari kaunter malaysia airlines (Staff perempuan, ynag jaga kaunter bagi kelas economy)
Kami telah menempah tiket sehala untuk 3 orang dari kuala terengganu - kuala lumpur, penerbangan 9.15 malam pada 20 july 2016.

Booking reference no - kx9nw
Di mana pdf tersebut menyatakan nama ketiga2 penumpang, no seat selected, itenary detail, fare break down and no tickets issued, kesilapan di pihak kami adalah kami tidak aware tentang no ticket issued dan kami tidak membuat online check in terlebih dahulu yang menyebabkan kami tidak dapat menaiki pesawat tersebut,

Namun, ape ynag lebih mengecewakan adalah sikap pekerja malaysia airline itu sendiri,

Ashraf - saya tak tahu tiket saya tak wujud
Staff - sepatutnya awak perlu ada no ticket bermula dengan 22xxxx (kalau tak silap)
Ashraf - manalah saya tahu... Ingat kan bila ada booking reference, semua ok... Ape yang perlu syaa buat sekarng
Staff - awak call no malaysia airline 1-300-xxxxx
Ashraf - pengalaman saya berusaha denagn customer service melalui panggilan telefon sanagt lah teruk... Tak pernah berangkat telefon tu
Staff - memang pun... Memang payah dapat pun
Ashraf - saya tak tahu sama ada duit saya dipotong atau tak dari account bank... Sebba saya tak semak baki yang tinggal... Kalau duit dipotong dari account saya... Saya perlu buat ape...
Staff - call 1-300-xxxx (again, ,)
Ashraf - boleh tak puan call on behalf of myself, untuk confirm kan tiket, , , (maksud sya, , , , boleh saya saya beli tiket batu.. Etc,.. Etc,) )
Staff - tak,.. (seolah menyatakan bukan tanggungjawab staff)
Ashraf - ok lah.. Boleh tak puan check... Kalau flight tak penuh saya nak beli tiket baru on the spot, (lebih kurang macam tu lah ayat dia)
Staff - tak boleh... Kaunter tiket tutup. (check flight penuh ke tidak pun tak boelh ke!)
Ashraf - saya nak balik uk... Adik sya nak balik us, macam mana in?
Staff - saya tak tahu... Boleh tak tepi sikit,... Ramai lagi kat belakang nak check in...

Drama hari lain... Dengan staff lain..
Ashraf - syaa ada urusan denagn kaunter malaysia airline
Staff - kaunter tutup
Ashraf - bile kaunter akan dibuka semula, saya datng esok, kaunter buka ke tak
Staff - kaunter tutup... Tak tahu bile kaunter akan dibuka semula

Malaysia airline, ,. Please inilah calon staff anda yang perlu diberhentikan
Staff seperti ini.. Tidak layak untuk berada di kaunter check in... Ini bukan nya penerbangan tambnag murah... Staff seperti ini merugikan malaysia airline sendiri... . Imej malaysia airline yang sangat buruk, bertambah buruk dengan staff seperti ini...

Wassalam...

I am Mohammad Reza Rahmati
I am Canadian Citizen So I don't need a visa before arriving to India and on my arrival Indian Authorities will stamp my passport and let me in.
But on July 20th 2016 I had a flight booked through Internet from Malaysian Airline to kuala lumpur and from there to Delhi But in checking in they said we can not let you go since you do not have visa from India for many times to many person I explained as a Canadian Citizen I do no need to get visa before arrival. No body listened to me and finally they transferred me to air Malaysia office who was pretending to help me he said it is holiday everywhere is closed and no one answers and without Indian visa you can not go . While Air Malaysia Call Center is open 24/7 and he better than every one knew that finally me as a disable person having Parkinson's Disease on wheel chair many time passed between 2nd and 3rd floor in Phuket international Airport and even forced to leave wheelchair my log gage was returned and my flight was canceled in last minutes then i tried to get help from tourists assistance since I went over limit in using my credit card and no left could not pay for taxi hotel or food .
I TAC of Phuket they helped me to apply for Indian visa :
I paid 1500 Baht for online visa
400 Baht for photo
1200 Baht for taxi minibus and bus
3600 Baht for hotel in Phuket
While I paid 900 for each night of hotel in Delhi
5700 Baht to Air Malaysia for booking and no show penalty and last minute Cancellation .
Totally so far not going to Delhi I lost 14100 Baht when I arrive Delhi I would have serious problem for payments .
So I am Going to make your company pay by making a lawsuit against your company for unreasonably stopping me from my travel for putting me as a disabled person under pressure and stress and making me do lots of not necessary expenses while I'm alone and absolutely nobody helps me.
I booked and paid penalty for a flight on July 24th I need a flight scheduled for me to Delhi tomorrow I paying back for my forced unnecessary expenses I need amendment for two days.of frustration and stress.
The flight I missed was from Phuket in Thailand on July 20th at 14:05 MH795 to Kulalampour and flight MH195 from Kualalmpour to Delhi

The flight I booked today July 24 the from Phuket MH791 from Phuket to
Delhi and MH790 from Kul to Del I need same but for Jul 22nd and amendment of my financial and mental damag.

Or a lawsuit will be run.

Regard

Reza Rahmati

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