Malaysia Airlines
Reviews and Complaints

My name is nuzul furqanni ismail, my contact detail is +[protected](egypt), my email is [protected]@gmail.com.

I bought etihad airlines from penang to cairo on 27th october 2013.
Flight details penang to cairo ticket number is [protected], from penang to kl, ey 7459, at 1535, kl to abu dhabi, ey 411, at 2025 and abu dhabi to cairo, ey 651, at 0050, dated 27th oct 2013.
Upon arrival on pia, i was told flight ey 7459 was cancelled and being replaced by flight mh 1155 at 1950 due to bad weather at klia, and my flight kl-cairo was forfeited and being informed replaced by egypt air at 2200. however, mh 1155, again was delayed to 2050.
Due to 2nd delay, my flight kl-cairo was forfeited and i being advised by mas staff in penang to approach delay team upon arrival at klia. at klia, delay team issued me etihad airways, ticket number [protected] dated 28th oct 2013, ey 413, kl-abu dhabi at o230 and ey 653 abu dhabi - cairo at 1005. i was instructed by delay team to check in immediately. during check in, i was not allowed to board because my name was not in etihad system. according to check in counter staff, the delay team only booked the seat but failed to provide passenger's details. i was requested to refer this matter back to the mas center, however the mas center was closed at that time. i was advised to wait until the office open. on 28th, i called etihad airways to confirmed my status, and i was advised to refer this matter back to mas center. upon approaching mas center, my flight being replaced by egypt air, ticket number [protected], dated 28th oct 2013, at 2200, ms 691, kl-cairo.
After undergoing all the troubles, i'm appreciate compensation due to the delays and flight changes from etihad airlines to egypt air.
Looking forward for your favourable reply. thank you

Initially I was very happy to note that the Malaysian Airlines System (MAS) was providing a facility to hold the seats and pay later. They have given me 24 hours to make the payment. But the trouble arise when I contacted the MAS company to make the payment for my reservation within three hours of my booking. I was unable to make the payment in a simple way as normally when make the payment for the other online purchases. They require a credit card. When I said I don't own one, they ask me to go to KLIA to make the payment. Its really very troubling me on the limited choices of payment for my reservation. They shall simplify the payment for the reservation (hold the seat pay later). Maybe they shall provide the online banking facility to simplify the booking process for the hold the seat pay later by click back from my email and continue the purchases and complete the booking. What a day with MAS.

I had a negative experience with the customer service about firstly the flight mh 0866 from denpasar bali-ngurah rai to kuala lumpur international arpt, and secondly the mh0004 from kuala lumpur international arpt to london heathrow that has been changed later with the flight mh0002. The fact happened between the 25th and 26th of september.
On the 25th september at 12:00 am I arrived to denpasar airport to get the flight to kuala lumpur (Which supposed to be at 4.35 am) and the airport was closed. No one was there and the people we found at the only office opened, they just say to us that there was not flight at that time and this happened many other time and it is normal. Normal?
The flight at that time did not exist and no one of malaysia team was worried about inform us about what was happening.
I had to call the customer service and I please asked the customer service to call me back cause my credit on the phone was going quickly but they said they don t offer this service to their customers.
I spent 58:33 minutes and I had to hung up the call because they put me for more than 20 minutes in hold, I mean this is very bad make u fell weak and tied hands.
So I have to go through travel up customer service (The agency I have booked the flight) for another 2:45:00 minutes to be able to speak to malaysia airlines, they (Travel up) actually connected my call and finally malaysia explained me about the long delay.
They told me that I would lose the connection to london at 10;10 am of the 25 of sep 2013 but immediately at 11;40 am I would be able to get the second connection to london.
This one was the big lie I have ever heard from a big company such as malaysia, because as you will good know the flight was delayed to 23;40 pm of the 25 sep 2013, that's why malaysia paid for us a luxury hotel to rest 13 hours. This is very cheap from a main national airlines, which should really take care about their customer and offer them the best service as a flag carrier.
They could just simply called me back explained me straight away the situation, and treat me as human and no like an animal left one night at denpasar airport outside with no facilities and service available.
I have spent the sum of & pound;111.50 to call the customer service and money for personal damage as I lost a day of work.
In addition in the way on our flight had a delay of 4 hours (But at least they informed us on time) but after the boarding we had to wait 1 hour already seated because they had problem with the something.
The aircraft are nice but all the rest is terrible.

This is a complain on mh89 on 15th june 2013 10.30am from narita japan to klia
At around 11:00, we were informed by the pilot that there is some technical problem and we cannot take off.
About 1.5 hours later, we were informed that it would take a long time to fix the problem and we have to get off the plane while they fix it. There were no further announcement on what is the next action plan taken, and when is the flight going to depart.
Until14:30, after sitting in the plane for almost five (5) hours with no idea what is going to happen next, the cabin crew decided to let us get out of the plane. We were told that your ground staff would arrange for our next connection.
When we got off the plane, there were no proper usher, I managed to follow the people I could recognize from the same flight.
We went through the immigration. We were supposed to take our luggage after immigration but was not informed. Some people went out to the bus stop without their luggage bags.
Some staff informed us to wait at bus stop no. 27. Then another staff informed that it should be no. 19, then another staff informed it should be 20. It was a hell lot of confusion. We kept asking what is the plan and nobody has an answer. We were asked to get up the bus which will send us to a hotel. What hotel? Where is the hotel? How long are we staying there? There unhelpful reply was just follow the bus.
It took us 1.5 hours to get to a hotel at tsukuba, which I learn later was very far away from both tokyo and narita airport.
At 16:30, we were assigned room number and again the hotel staff have no idea what's going to happen next. There were no mas staff/representative there to inform us of the situation.
At 17:45, there was still no information on the when is the next scheduled flight. I would either continue waiting with uncertainly or make my own arrangement. There was no way of contacting mas personnel at the hotel.
After I left the hotel, mas did not inform me of the next flight schedule at all. How would they confirm that all affected passengers are aware of the next scheduled flight?
There was practically close to zero communication between mas and the passengers on the situation!
Numerous emails have been sent to mas customer service and enrich since 15th june and there are no replies to date.

My name is Baharuddin Tejo. On 27 May 2013 about 8:30 am, I tried to check in at check in Kiosk at KLIA for my domestic flight to Labuan but failed due to system error, then I proceeded to check in counter and I met Mdm GOGGILAH as written on her name tag. With sour face she told me something to go to other counter. I was not very sure about her message and I asked once more. I was very upset when she raised her voice and tell me to go to next counter. I told her that she got no manners to the customer and I would lodge an official complaint. She, without any sign of regret, with arrogant face replied replied 'No problem'.
As customer, this kind of behavior is unacceptable, shown by front liner which carry image of the company. She may not be good looking for front liner but I am a matured man who is looking after reasonable service. 'Smile' at least
I regret flying MAS on that day.
Pls revert to my email; [protected]@petronas.com.my

My partner and I think we had food poisoning after having the Breakfast on board the MH 131 before landing on the 21st April 2013 after landing we have to look for the toilet as fast as we could. Both of us feeling weird and I got nausea. I got diarrhea for two and a half day still not feeling well till now, Lucky my partner got diarrhea one day but off and on still have stomach ache. We did't have any food for one day after we both take the fruits on board the fruits keep repeat on him. We believe was the fruits because both of us took it, I did take the omelet and he didn't and he took the yogurt and I didn't . There was no cover on my fruits when it was pass to me by the stewardess . (the indian stewardess wasn't professional at all get annoy all the time and ague with the poor Asian steward who was helping her all the time, she keeping on ordering him to get her this and that just like in the coffee shop. My partner said the Asian steward was help the other Indian steward too, who speak very loud all the to the Indian passenger at the other end, he told him to speak English, what happen if he don't know how to speak English .)

I didn't have any solid food for two day

Hi ! My name is : ajay kumar. I boarded a flight mh723 to jakarta on the 7th dec, 2012 and I was seated on seat number 29f. I am really disappointed cos the rice and chicken dish in the flight was already finished by the time the flight attendant readhed my seat. She offered me noodles and beef. I told her that I don't eat beef being a hindu (Religion does not allow this). All I was offered was ground nuts. I am really dissapointed with this. Pls take note. Thank you

I travelled from MEL to SGN with a 2-hour transit in KL on 26th November 2012. Somehow Malaysia Airlines managed to lose one of my two check-in luggages. It has been 7 days and all I get EVERY SINGLE TIME I call is "we are working on it" or "theres no update on the system yet". This is certainly a sign of their lack of quality in customer service. When I bought my ticket from what everyone rates as a prestigious airlines, I expected the service as well as the customer support in situations such as locating my missing luggage to be the equal match.

Not only did they not manage to help me locate my bag after 1 WEEK, their customer service is also horrible in 3 other ways. Firstly, in one of the time when I called the Malaysia Airlines in Malaysia, the person who answered my call sounded frustrated and hung up on me while Im trying to help Malaysia Airlines to do its job by giving them a better description of my bag. Malaysia Airlines needs to understand the frustration and the desperation that its customers experience when their luggage went missing. Its employees thus should sound more sympathetic to the issue rather than deciding its a good thing to hang up on the customers.

Secondly, in one of the times I called their office, after giving them my reference number (which I got after reporting to the lost& found service) I asked if they could call me back since Im running low on credits. That person said no. He only changed his mind after 5 minutes when I explained to him and sounded angry (good job there Malaysia Airlines! I was going to call in and sound nice but you did a great job at getting me on my nerves).

Lastly, I sent them a complain letter to them shortly after losing my luggage and they haven't replied back. This is Marketing 101. When you have an angry customer, emailing back with an apology is the most basic thing Malaysia Airlines should do. Similar happened to the facebook post I put on their wall. If you want to have a look, here is the link: https://www.facebook.com/malaysiaairlines/posts/493061074067875?notif_t=like. As you can see from the link, despite having nearly 150 likes on my post, Malaysia Airlines has done nothing, not even an apology.

In this kind of economy, Malaysia Airlines really need to lift their game or they will face some real troubles from frustrated customers who are sure as hell going to leave you for good with service like this. If anyone has some time to spare and google Malaysia AIrlines, you will find that Malaysia Airlines is struggling in this economy already. Providing such customer service and support is certainly not a good sign for them. If I have to rate their customer service, I will give it 2/10 MAX.

Mh 31 istanbul to malaysia
Date 19/11/2012
Reservation number :kylcw
Seat system failure
I have reserve and book my seats which is suppose to be with extra leg room near the emergency exit door through your seat selection system, paid extra 30 euro. But when I boarded the plane my seat was one seat behind the seat which I was suppose to sit.

So there for mas have a non tally system with seat selection and actual plane seats. When booking was made there was no any seats in front of me and I booked the seats near the exit door with extra leg room. That's the main reason you pay the extras for and best part its indicated on the air ticket as well.

Indication on air ticket

(Your seat reservation includes a premium seat in an exit row, the premium seat has extended legroom but may not recline)

When ask the stewards, she said its normal and happen all the time ask me to check with the ground staff, the ground staff says sir the plane is full we cant do nothing about it report to malaysian airlines in malaysia. How lame and lousy service they have and best part their airline staff claim its normal and happen all the time. Why don't you team learn how to correct your error's? And stop disappointing the passengers.

30 euro is not the problem here, the problem is on your poor reservation seat system. And me suffering all the way with a seat which I never booked for. Get your mess right and stop screwing with the passengers.

My Niece urgently needs to travel from Sydney Australia to the UK to see Her Grandmother who is gravely ill and desperately wants to see her great Grandaughter for the first time and last time before she leaves our world, But Malaysian airline refused to change the ticket unless she pays further 900 pounds sterling, that's as much as she paid for the ticket, also they refused to give her a refund, my Niece offered to produce a letter from the hospital's Doctor but they are not interested.

I flight with malaysia from taipei, flight number was mh94, taiwan to los angeles, two hours before the departure from taipei we were informed that the flight was canceled due to mechanical problems, and there were no space in other flights, the flight was rescheduled for the next day, I spent in the airport around three hours trying to get an answer or help about a connection flight that I had from lax to panama city to see my family, but at the end malaysia airlines didn't give me any answer and they treat me really bad. The next day an hour before the departure from taipei, they told us that they would be responsible for any missed connections flights, that they would help us pay those expenses, but we could only do this arrangement through malaysia airlines counter in lax airport, in taiwan they just gave us a letter explaining the delay reason, which I showed in lax in order to get help from malaysia airlines lax.In lax, I went to the counter but once again they said they will not be responsible and they just can give me another letter which I can to attached to a complain letter and send both (Complain letter and the letter they gave me) to an address that they provided me of an office in lax, I wrote the complain letter and I sent it, but didn't receive any answer, then I called to the lax offices and they ask me to send the letters to the offices in taipei, I send the letter again, but no answer, I decided call the office in taipei, and once again they told me to submit the letter to lax, after I explain all over again my situation they gave me an email, I sent the letter to the email but was a waste of time, I wrote them emails and call them, but I didn't receive any answer so I gave up. Six months later 2 classmates that were in the same flight with me, inform me that they received a compensation money, they gave me the email of the person who they contact with, and I wrote and email but she wrote me "sorry but malaysian airlines have goodwill for some passengers". I feel really humiliated by that company.

Today I went to Kuching International Airport to help my mum check-in by using mobile phone. I did not realise that im using the wrong counter to check in. Two workers of malaysia airlines were standing beside me and laugh at me. I asked : " May I know where is the air asia mobile check in? " They did not answer me but said :" Lucunya ". I really felt sarcastic on their service attitude. They should tell me that i make a mistake, instead of teasing me! This is not the right attitude! I do hope that there is improvement on their customer service attitude!

To whomsoever it may concern,
Hi this is to inform how the malaysian airlines staff behave with customers,
My mom was suppose to board a flight from sydney to mumbai via kuala lumpur on 31st may flight mh140 which departs at 21.40, my mom when checked in for baggage at 20.45 was told that her baggage was in excess and that she would have to drop some baggage off or pay for the extra kilos which was 3kg, well she decided to drop it off with other family members so that they could get it along with them but this was not what the airline staff wanted and started arguing with her to pay money instead and then when she was done removing the extra bit of luggage after a lot of argument the airline staff did with my mom at about 21.15 she was told that the gates are now closed and she will have to miss the flight even when there is half an hr left for the flight to depart and said that you can ask your travel agent to book the ticket for the next day flight. When asked the airline staff to call the manager / supervisor, she was told that no one was on shift.
Is this the way how malaysian airline operate.
When contacting the travel agent he said that the malaysian airline flight for the next day was available but was only from sydney to kuala lumpur and not from kuala lumpur to mumbai.
We do fly frequently around the world with many airline like saudi arabia, kuwait, british airways but this was the first time I thought about experiencing malaysian airlines as I heard that it was good from one of my friend, but believe me guys malaysian airlines is losing it, you still have half an hour for departure and you are been told in advance that u have to miss the flight, come on what are they trying to do, get some bucks of you, is this the only way to earn money. If it would have been the other way round maybe malaysian airline would get some more business (Word of mouth) but they have lost it.
This is not it malaysian airline doesn’t have a 24hr customer care line for customers in india or maybe for others as well, what they have is only a toll free number for malaysian citizens and a reservations office contact number which is of no use after 17.30 ist and a malaysian airlines operations number who has no information at all who doesn’t cooperate and just hang-up on you.
Well left with no option when we book a ticket for the next day flight we are told that the airline charges which we would have to pay are rs 950 inr which are the date change charge, rs 555 inr as tax and rs 4000 inr as fare difference on top of the rs 50000 inr which was already paid at the time of booking the flight.
Come on malaysian airlines if you guys want to earn money come upfront we can give you some charity rather than you harassing people and try to get some bucks out of them.
Well I or rather my mom would not have to face all this hassle/chaos if they would have allowed my mom to board the flight after the baggage was within the permissible limit or if they would have arranged the next flight for her as caring for customers to have a good reputation.

Guys (Malaysian airline) you will have to change the way you’ll work coz it is a competitive world, people would not mind going to your competitor if they get the service or comfort and I will make sure that I will not recommend your airline and bad mouth you.

I made a booking via malaysian airlines online booking service. I logged in as a member but unfortunately upon arriving at the reservation page, I was again asked to log in my id and password (Funny cause I have done so at the system entry point). I did as instructed and hoping that my particulars would appear by default but it did not, instead a blank page was displayed and after trying for several times, I decided to just fill in the info.

However, the form for second passenger did not come out and the system automatically showed a proceed button and after that, all processes e. G. Seat booking, insurance etc were referring to 2 passengers.

My mistake, I proceeded thinking that in the end there will be a page for me to fill in the second passenger details, but it did not. When I received the confirmation email, I was surprised to see that my names appeared as the first and second passenger.

I tried to sort this problem with the contact centre and was asked to send an email to request for a name change to their reservation manager, but after 18 hours, nobody responded. I called the contact centre again and a few people attended to me but still no solutions. At last I was lucky to speak to a lady name krishna who within her limited authority, tried her level best to make the changes.

Initially she told me that there would be a fee of usd30 for the change which I refused to pay cause the problem was caused by their system issue (Read in the internet about mas online system cookie problem etc). After speaking to her superior, she came back and told me that they will waive the charge and changes will be made.

Moral lesson, management leaves the difficult task of handling customers problems to their lower rank personnel. The managers at reservation did not bother to check or reply customers’ email and the the supervisor refused to talk to me despite my request. This problem will go on and on especially with glc in malaysia and they will never survive in the vibe of competition if the management continues to disregard customers’ complaints and feedback.

No wonder I can't regret singapore airlines always the number one for me to fly with a value services attitude and behavior for services into customer compare to malaysia airlines.
Just information I had a bad experienced for 2 times to flight to europe with malaysia airlines, instead in indonesia also have garuda indonesia. I thought malaysia airlines have the best services. And now, I know, that malaysia airlines services is currently far from my thought and impression

First time in summer on end of july 2011, my flight from kuala lumpur to amsterdam was delay and change into another day as this delay 12 hours. (What a night mare) and we are spend one night in kuala lumpur which is bad impression
And now in 2012 for my trip in business and vacation to amsterdam try again with malaysia airlines, when I was in jakarta on the 24 april 2012, the crew from soekarno hatta in the check in counter malaysia airlines told me that I have to wait to check their over booked for my trip from kuala lumpur to amsterdam, can you imagine how bad if it's happened again, until I argue with the manager in charge on the soekarno hatta airport for getting my sit in malaysia airlines from jakarta - kuala lumpur and kuala lumpur to amsterdam

In madrid, even worse and worse..

1. I ask mr. Vicente nacher poza about my ticket from my fly back to jakarta on 21 change into 29 may 2011 by phone, and he is confirm and asked me to come to malaysia airlines office in madrid which is this office is not even in madrid city, and take me 45 minute by taxi for make a payment method with credit card. And when I come to malaysia airlines office, mr. Vicente nacher poza had my document of ticket, so he just continue charged me to change my ticket within my credit card, and he is not even check my document first before he's made a payment, until then he's find out that my ticket can't changed after 23 may 2011..

(My question is ? Why he is not told me on the phone before I come to visit malaysia airlines, and the worse things that he is not even check my document ticket before made a payment due with credit card from customer. Instead of my credit card charge for value of currency from idr into euro (Saling and buying).

Do you know what the meaning of up set in this moment

2. He was gave me a received payment credit card and I thought that the credit card was inside as usual for transaction. And he wasn't put my credit card, and that was on friday at 11am. So he has so many times at the moment to send me an email, that he forget to give my credit card, so I can just come back to malaysia airlines office in the same day. And do you know that tourist always need their credit card no matter how, for make an easy payment method ? This is what we called un safe travel with experiences in malaysia airlines — - night mare airlines in the world of 2012.. This is what I give for such a bad company for satisfaction customer

3. I am wait until monday to get reply email from mr. Vicente nacher poza, until I got finally report from ms yusnizar from malaysia airline global customer contact centre and I am not even found some solution had been answered instead of said sorry for 4 times of her message to me.. How disappointed I am. And finally I come on monday to malaysia airlines office in madrid for took my credit card back from mr vicente nacher poza, and he told me that my credit card was at the bottom of his desk.. Oh my god.. This is a reason even worse then a kid from 5 years old. Do you think a credit card from customer is like a paper that you can drop and forget about it... How about if this credit card is the only card that customer made for payment during their travel ? Do you think they are happy and feel safe ? Do you know how everyone need feel safe when and happy when they are traveling far fro their home country, and how come and made the reason like talking with kids for the reason of his forget ? Come one man wha't this company that I am talking too ? Is it how the company face with international customer.. Gosh I wish I will never fly with malaysia airlines anymore, and even for my family, friends and everyone one (just info for during those weekend I am traveling as a tourist in madrid - spain without my credit card)

Last information I did sent to all clients, friends, college from facebook, twiter that malaysia airlines should be aware by the night mare of the customer satisfaction and soon when I come back to jakarta will be on kompas and jakarta post and also global news paper for pages of un satisfaction by readers. As I am a writers for gramedia group so I will made for indonesian people ware that malaysia airlines is not good as their thought.. So we are must be careful for choice this airlines for make us upset for their services, except you are flying with their first class.. And the rest just nothing. Also my blog to tell about bad experiences to not make it happen to others.

So think about it ! Make people satisfied for the reason with people who got up set for many times with same company.. How crap !

Today we have very bad service experience from malaysian airlines. They provide rubbish service to passengers who's even travelling with small babies and special assistant requested. Not providing good food and even not provide help to passenger on request. Even you can't take allowed weight with you when you pay for that. I suggest passengers please don't travel with this airline with kids. They can not help any one they just want your money and doesn't worried about you and your kids who much you suffer and in which condition you travel.

The damaged plane in Istanbul, Turkey seemed to find a full passenger flight MH031 Istanbul - KL (transit to Bangkok) Boarding time 13:40, April 21.

17:15 to chase down the plane. Passengers had to wait by the lack of clarification.
18:00 Passengers came together to protest what they crave food. The coupon to dine at the Food Center.
19:00 Boading pass by and distributed to the flight of the airline Turkish Airline TK64.

The problem seems to be most admired. All 80 passenger baggage is not delivered with The question has been answered, but I do not know is where in the world.

This issue should be of the Malaysia Airlines / answer questions.
1. The problem and the lack of any possible delays to passengers.
2. Not a professional.
3. The delay in tracking luggage of passengers to 28 hours (from 10:00 - Apr, 22) also failed to check.
4. Lack of contact / responsibility. Passengers waiting for luggage.
5. No answer, find or not find?

Malaysia Airline carrying a first class brand, first class price but provide their customers with third class service.
I traveled from Kuching to Phnom Penh by Malaysia Airlines on 12/4/2012 to visit my family in Cambodia, checked in five luggage in total.
Upon the arrival at Phnom Penh airport, I noticed two of my luggage were damaged, very sad and disappointed with their way of handling the luggage. However, I still reported to the airport crews immediately. I was instructed to complete a form and he told me that Malaysia Airlines staff will handle this complaint immediately. At the same time, I told them at the airport and in the email that I will leave this county on 20/4/2012 and go back to United Kingdom on 22/4/2012. For everyone information, the damaged luggage is a very new Antler bag, quite expensive and very well built. Till now I can't figure out what did they do to cause such a big damage.
The second day(13/4/2012), I emailed Malaysia airline about the incident but got no respond from them. On 16/4/2012, I emailed them for the second time and they finally called.
They said they have to take one week to repair the bag and the staff even said, it is my responsibility to bring my bag to the airport. If I can't comply with their request, they will ONLY COMPENSATE ME 20 DOLLAR, A BIG SUM FOR an Antler bag I would say. Two points I would like to point out, if u can repair an Antler bag because of air crew negligence with 20 dollar, please tell me, I would like to repair my luggage there too. Second, they never take their responsibility seriously. How long does it take to reply an email? If they can email me earlier, I might be able to send my bag to the airport again. I rejected their offer and they asked me to contact Kuala Lumpur office in order to discuss the matter again. Overall, I am very disappointed with this airline. First class brand and price with third class service

Me & my husband should be on Kuala Lumpur to watch F1, but because of the cancelation of our flight from Rome to KL in 23 March 2017 & without any confirmation by MAS, we're stuck in Rome airport with almost expired visa & no tickets to go home. There're no MAS representative office & the counter was closed. The information counter said that MAS canceled all flights from Rome for 2 months & we didn't received any confirmation about this & no replacement flight that they arranged for us to get home. We should call them in Malaysia to have there responsibility and it took hours. We loose our money to handle those matter & we loose our time for it also.

My letter to zamri muslimin, head of customer care in mas after mas sutbbornly refused to pay anything more than usd 20 / kg of check in luggage! My check in luggage was 9kg! Usd 9kg does not even cover the cost of my bag!

Zamri,

You obviously do not know how much a bra costs, to which I had 3 very
Good ones in my lost bag and the amount of usd 180 would just cover
That.

I am really surprised your calculation of compensation would include
My expenses in singapore, to which I had to fight so hard for. I would
Have gladly not incurred those expenses and the stress and shock of
Surviving without a bag. How am I to survive in a foreign land with
All the pressing demands of work if I were not to purchase
Necessities. I was told by the changi lost and found to purchase what
I needed to which I did. The reimbursement is reasonable and expected.
I did not even purchase a new luggage bag nor my usual branded
Toiletries and cosmetics, and on the flight back, I had to buy a box
And tape from the post office to check in my liquids! What a great
Experience! Malaysian hospitality?!

You have refused my request to cover the purchase of the toiletries
After it was quite evident my bag was lost nor even budge an inch for
Flexibiliy of the claims.

You just glossed over the fact that the contents of my bag cost so
Much more and contained items that meant something to me personally. I
Had to explain to my colleagues that I lost our bosses baby shower
Gift. How great is that!

I have not felt any real compassion at all from mas from the moment
This incident happened. I only feel you wish to close this case
Quickly and neatly and sweep it all under the carpet case in point-
Forcing me to quickly accept and process the claims as after i
Accepted I legally no longer had a case against mas?

It is really extremely disheartening. I started off giving mas the
Benefit of the doubt and a chance, but through this whole experience,
I have the reinforced believe that truly, the general perception of
Mas by malaysians is true. That is it a poorly managed company in huge
Debt with incompetant staff.

I will exercise my rights to express my views to the media.

Sincerely,
Celynn lim

On 3/21/12, zamri muslimin