Marlboro
Reviews and Complaints

Hi first off I love Marlboros they are my favorite. Lately every carton or pack of Marlboro reds and lights have tasted off. It tastes like just burning paper I cannot taste the flavor of the tobacco! I thought it could just be the store I was purchasing the product from but I went to different places on several occasions and it was all the same please please fix this I do not want to change cigarettes they have been my favorite for years! Thank you!

I've been smoking for 15 years and the past few packs of Marlboro lights I've bought have had a strange taste and making me feel weird like a nasty, burning, chemical taste left in my mouth and then I almost feel like throwing up afterwards and sometimes I do! I've never had this happen before. I live in Acworth, Ga and I buy my cigs from the Racetrac on Main Street and Hwy 92. Please let me know if there is some type of recall on these cigs...please! Thanks!

The Marlboro Gold cigarettes are very bad quality in Ireland in 2018. The tobaco is very loosely packed and some cigarettes only 3/4 full of tobaco. The burning tip fall's out of every cigarette which never happened before this year. Plain packets wont make people give up cigarettes but the way Marlboro is making the cigarettes now will make people quit smoking from pure frustration.

Not so kind regards

Alan

The day marlboro Black menthol cigarettes were released I was standing in line waiting to buy my first pack and ever since then I wont smoke any other cigarette I absoutley LOVE Them thank you for that Marlboro! Finally a Strong Bold Menthol Flavor. I bought a pack a couple weeks ago and three of them were not rolled all the way, split down the middle. I buy a pack Monday morning and 13 of the 20 had pinholes just before the filter so I was not able to smoke them. I still was not that upset I know it happens esp. In a factory you cant catch all the bad ones. But I was completely upset when I opened my pack I bought last night I kept finding little sticks in my cigarettes. Everytime I would light one up it would burn out. I would re-light it and would try to take a hit and it was like trying to suck peanut butter out of a straw. So I decided to open that one up and found little sticks like. I threw it away next one was fine but the one after that same thing. So I kept smoking the pack to see how many times it would happen and 7 out of the pack were bad. I am a very understanding person when it comes to things like this. But I need and want my cigarettes and when I dont have one it's a bad day haha. But I'm paying over $6.50 for my brand cigarettes and its upsetting that no marlboro smoker has a way to return bad cigarettes or be reimbursed for our bad product purchase. We are basically giving you our money to be ripped off. Your a multi billion dollar industry/company there should be fewer mistakes coming from Marlboro than any other company. I'm very upset at this point I am thinking of trying newport menthol and sticking with them. I hate getting ripped off at almost seven bucks a pack. I should be able to enjoy spending my money on a habit I love having. But I'm starting to lean in a whole new direction. Thank you.

I've been smoking Marlboro for over 10 yrs. For almost a year now the quality & taste is absolutely disgusting. The taste is comparable to licking a rusty old tin can. Leaving residue on teeth tongue & mouth, causing plaque to build quickly & excessively. It's disappointing, I'm at a complete loss of what brand to switch to. Definetly not marlboro.

I am a very loyal customer and have never had any problems with the quality of Marlboro cigarettes. I bought a pack yesterday and 11 out of the 20 were split right down the seam. The grocery store said that they could not accept them for return because they had been opened and a few of them were missing (yes, I smoked them... that's why I bought them).
With cigarette taxes being so ridiculously high, I would appreciate a refund of some kind (not a digital coupon, as my store doesnt take them). Thank you.

I am really disappointed with the quality of the cigarettes I bought as duty free.
They light then go out...
No smoke. Right so I spent£100 on duty free they're [censored] cigarettes. All the same light then go out. Re light then go out. Same each time. what
What are you selling me?
I've smoked Marlboro for 30 years and therefore expect quality.
Not recently!
Loyal customer gone.
Regards.
Helen

Marlboro beyond blue cigarettes. I've been a loyal customer for the brand since menthol to gold to beyond blue, and I only buy cartons and every box I have opened, there's been no menthol ball in one or more cigarette or sticks and twigs I found most recently sadly annoying making it frustrating to smoke and not expected of this brand and quality of cigarettes.

I purchased a pack of 20 from my local shop, and found 3 unfinished cigarettes! 2 without filters attached, and 1 that was just the filter and and a tiny bit of tobacco. I have never seen this before! With the cost of a pack as expensive as they are now, I am very disappointed. I would appreciate a response from you with an explanation. I am unable to return to the shop, as I am away on holiday, and have already smoked 7 of the pack, and they were tucked in the corner and could not be seen easily. Thanks

At least everyday now 4-5 cigarettes are missing the menthol ball to crush would like to have a free pack mailed or coupon for free pack . Pack number is V171 Z85B1 thank you for your time not being greedy but a free carton would be great .
Mailing address is :
Keith Long
2700 N. AW Grimes Blvd.
Apt. 521
Round Rock, Texas 78665
Thank you for your time.

Bought a carton of cigarettes red box shorts papers are not tight secure and can't smoke due to pinholes purchased at 7-11 will not refund me my $$ been a Marlboro smoker since 1984 never had this problem before is there something going on with the company but as you know cigarettes are not cheap who can afford to throw away $$ these days and smoking 2 packs a day is very expensive

I need answers, this is the second pack I have bought that looks different from allllll the others I've bought. The left is the one in question.. Are y'all changing the label or are they fake? The one on the right is the one that taste and looks normal... I need to know if the stripes stores in the area are selling counterfeit cigarettes. Please give me some insight, greatly appreciate the help.

I've been getting the new Ice cigarettes and a lot of them have small pin needle holes in them. I can't even smoke them. Not sure what else you want me to say to make this longer so that it is seen. But I'll just keep talking in hopes that someone sees it and can fix the solution. Hopefully y'all can make it so there aren't holes in the cigarettes any more.

Ibeensmoking Marlboro red shorts 42 years and never had a problem.
I bought 3 packs from Walgreens the other day auguest 12th 2018
Out of 3 packs I only had 8 ciggs that were smokeable thay were not rolled correctly and were splitting down the sea of them I took them back to Walgreens and that said thay can't take back tobacco products so I had to throw away 3 packs of ciggs and with the price these. Days at $10.50 per oackya that's a loss tome

I have been smoking Marlboro Lights Special Blend for yours, today I went and was told n the wrapper does say that my regular brand changed to this brand which is Marlboro Light Special Select. They do not taste the same ! You can't say are just changing the name n they actually are different, no good! Thanks alot for getting rid of my brand, I think I'm gonna just switch to a different one all together now. Very disappointed

My husband and I have been smoking Marlboros for years. He smokes Marlboro Reds and I smoke NXT. I have noticed a fall in the quality of your product. The ciggarettes taste stale, will not stay lit, and ashes fall everywhere. I am very dissatisfied with Marlboro. I am wondering what you will do as a company to make it right? Otherwise we are going to have to switch companies and that is not what we want to do. We spend at least $500 a month on ciggarettes, we buy them by the carton, and have just been hoping it's a phase that they would become better quality again.
Thank you
Jessica and William Wade

I smoke a carton a week Marlboro gold pack shorts last carton two or three cigarettes in every pack had a rip in the paper about 1/3 up from the end of the cigarette. I just thought you guys had equipment failure which you obviously did and quality control would find it and fix it so no complaints move on. Imagine my surprise when this week's carton I am experiencing the same thing. After having enjoyed Marlboro products for over 30 years maybe it's time I find a new brand. Just thought I would bring this to your attention. The UPC code on the carton [protected].

I have been smoking Marlboro red label 100s for about 5 years.. recently I have noticed the ashes to fall off numorous times before needing to be flicked..this has cause ashes to fall off and me and other people I know who smoke your product have been burned by them..I'm not sure what you have done to your cigarettes to cause this but it hasn't been a problem up until about a year ago I thought maybe it was just a bad carton or something but obviously it's not..the reason I haven't switched to a different brand is because Marlboro are the only cigarettes I can smoke that don't cause flem or constant coughing

The last two packs of cigarettes I have bought I have got a lot of cigarettes that are rolled bad. I am about to switch to a different brand because I am sick of wasting money. Each pack has had at least 4 cigarettes that are bad and unusable. I would like to compensated for the money that I have wasted because your product have been mismanufactured.