Marlboro
Reviews and Complaints

I bought 2 cartons at Murphy's and both cartons were stail and popping like crazy worst product I've ever bought I've been a life long customer and really disappointed

Everytime I try to log into my account I get a message saying that the credentials I entered are wrong when I know they are not. I try to reset my password and click to have a verification email sent with a link to verify my email but I never get any email. This has been an ongoing issue for quite some time.

I get all the way up to verify my email and then I never get an email so I tried my husband and his did the same thing could you please help

[protected]@yahoo.com and [protected]@yahoo.com

Good Day

The last two packets of Marlboro Beyond Blue Ive bought, had more than 3 smokes each, that broke apart wasting a whole smoke due to thick pieces that does not burn at all. I can provide you with photos if neccesary. I am very dissapointed as I never had a issue with these smokes.

Please may you assist me in this matter?

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I contacted marlboro 4 actually 5 times concerning not receiving my 3 virtual visas for a total $25.. Ordered a $10 virtual visa nov. Along with a $5 virtual visa together. 2 months ago I ordered another $10 virtual visa. I contacted marlboro 5 x's and they said they were reissuing them. To date I got nothing but bullsh. T n lies from marlboro. I want my visa cards. As of today I cant even log into web site. I have been a loyal customer for over 30 yrs. And dont deserve this run around. I hope you can help me resolve this or I guess I will file complaints with bbb and the ftc and the attorney general. I am fed up

Most of the Marlboro cigarettes aren’t available in Kuwait because Marlboro cigarettes are bought in Kuwait and smuggling to KSA, selling in KSA is more profitable as the price over KSA is triple than in Kuwait.

I tried to login today (March 31, 2022) to log my March rewards. My login and PW took me to a new page,

IMPROVED LOG-IN EXPERIENCE

I keep getting an error stating my email was invalid

I clicked on “forgot my login”. I received an email that verified my email. I clicked on “forgot my PW” and changed it.

Your new site will not let me in. Because of this, I now will miss out on my points

I bought 2 cartons of cigs at Super Quick like I do every week before heading out of town and I got to the hotel out of town and i open up one of the cartons of cigs and all of them had either a handful of broken cigs and in each pack and if they wasnt broke the cigs were stale as could be. Me being in a tight financial situation i couldnt exactly go buy more so i had to do what i could with what i had. Im very upset i have been buying marlboro since i first started smoking and never had this issue and now losing that much money is really hard in my financial positions.

Good day...i bought a marlboro gold cigrette from mumbai india duty free nd i found this cigrette is not as per the standard nd its all tobacco is not you can't even smoke its all moisture in that very bad experience

I purchased this carton of Marlboro Special Select cigarettes, UPS # [protected] (see attached photo.) Every pack in the carton didn't have the side flaps glued. Which led to many cigarettes in the packs getting broke.

02/03/22 Ordered the Jbl headphones,Ups tracker showed it shipped to Usps and was delivered to my residence on 02/13/22, nevered received. We are retired and home all day. Is there something you can do to help? Thanks. William A Birdsong. [protected]@gmail.com

Hello, to whom it may concern;

I received the JBL tune 125tws Bluetooth earbuds as a gift from my uncle Robert Smith. He ordered these with his Marlboro reward points close to a month's time from today's date I received the headphones still in the mailing package and they worked for 5 minutes. Trouble getting the right earbud to turn on or charge. I know this is a long shot as I am not the one that purchased them but I am 110% positive if you look up my Uncle Robert Smith in Potter Nebraska you will see I am telling the truth. If it is possible I would like a replacement set.

Please and thank you in advance!

My name is John K. Hajek, I am also a registered user for the Marlboro reward points program as well if that helps lol . I also tried troubleshooting with the company but as I did not purchase them from that company they came from you guys a referred me to you. I may have said this earlier the right earbud will not charge at all or power on and it is the controlling here but that turns them on and connects it to Bluetooth to be used so I am not even able to use the left earbud either. I took them out of the package followed the instructions used them for 5 minutes put them back inside the case went to work the next morning to find out that they no longer worked.

Further more I would like to to this opportunity to address you about your tobacco.

As I'm sure you are fully aware of this , Marlboro was is and will forever be a superior tobacco product to the rest of the market. I am proud to say I smoke Marlboro cigarettes

Sincerely

John K Hajek

1335 Osage St.

Sidney NE, 69162

I have smoked Marlboro red soft pack short ever since I started smoking and like they just stopped making them I do not like the box cigarettes at all

Bought a pack of blend No 27 from my neighborhood Kroger .they taste like they are super stale and old .

I purchased a carton of marlboro lights tonight knowing they had to change the name to marlboro gold label. I noticed they also changed the filter on them. Upon smoking one I instantly noticed it did not taste the same as before. I've been smoking for over 30 years so I know the smooth, light flavor they use to have. They are stronger now. Why would you change the formula as well? I guess I might as well smoke generics since they are a cheaper sore throat.

I have written this 4 times and it doesn't go through I refuse to keep writing comments and complaints that don't go through bottom line is I bought 15 packs of southern cut cigarettes from separate stores and they taste like garbage there not southern cut why am I paying for boxes that say southern cut but its not the same taste and probably not the same tobacco what ever it is im pissed this has all happened between January 11 -15 new Smyrna Beach Florida 4 backs where from the publix in edgewater Florida on US-1 the other 3 stores where gas stations in rhe area i know my ciggs and these are not them, I'm pissed all I wanted was to smoke my [censored]en cigarettes and I'm paying for [censored] tobacco that tastes like some bulgarian back door garbage why?

I just bought a pack of Marlboro 72 lights from the cenex gas station in Wahpeton, ND. After opening them and trying to smoke one I realized that they are super stale. When I brought them back, I was told nothing can be done. At a loss as to have this resolved. A box of cigarettes is $6.40. to receive a outdated product is unacceptable. The box # V292X14C5, the smokes code is CJG-BF7-L6G-LJG

Thank you for your time on the matter.

Sincerely,
Heather Larson
[protected]@gmail.com
[protected]

I've not been able 2 login after putting points on there for a few months I can no longer get it to open it just sits there and spins in the little circle. I would like to be able to login to add the other points that I have for December but have not been able to successfully do so all month long. I want to add the rest of my points and then use them I was going to actually get Christmas gifts with those points but you know I can't do that now!

I have bought several cartons of 100 red/blacks and golds for my wife and I. We have to re light them several times, We have a few burn marks in our carpet and couch not sure what has changed. i Was working on my car I had one on the ground that went all the way to the filter with out puffing on it This has been going on for quite some time. As the price goes up its like I am not getting my moneys worth

They taste like too much chemicals in them and making me dizzy and nauseous I have been smoking these for five years I just bought a carton and they are too nasty
[protected]
[protected]@aol.com