Marlboro
Reviews and Complaints

I bought a packet of cigerettes from Asda Walton Liverpool and opened them up and smoked one and found it to be stale.
I went on your website and found that they was made in LA10123319 which means they was made 101 days into the year that month is April and the year is 2019 that means they are 2 years 7 months old.
The cigerettes have realy made me feel very sick indeed.
[protected]@hotmail.co.uk
Christopher Dreha 98 Gloucester Road North Liverpool 6 L6 4DT

Noticing for the past few months a different taste to the cigarettes and that taste stays in my mouth.. Also, unexplained diarrhea while smoking.
Been trying to quit so I hoped it was the fact that I was losing a taste for them but then find out via Duck Duck Go and this site, among others, that Phillip Morris is being investigated for salmonella in their cigarette brands, specifically Marlboro Lights!
If this company is trying to poison people they need to be held accountable for Crimes Against Humanity!

Me and my brother go every Friday when we get paid and both buy a carton of marlboro red special selects, we smoke the same brand. Well his carton was fine, but I am very unhappy with mine. Half of my packs were crushed inside the carton with almost all the cigarettes broken inside the carton. And the carton was fine so you can tell it had to be done at the plant and not the store selling them cuz the carton was fine. I tried returning them to the store and was denied, because I had opened 1 of the packs. The ciggartes in the crushed packs also looked discolored almost brown like the had been wet and then dried and then sold to me. I am very angry, I pay about 70 bucks for my carton every week and now I have to turn around and go buy another cartoon cuz over half the packs were ruined and the store wont refund my money cuz toy can clearly see it was done during packaging. I am a very longtime Marlboro smoker and me and my brother buy a carton every week sometimes we end up buying 3 cartons and each get a carton and a half. I dont think this is right. The damaged packs also had holes in the filters, they were disgusting looking. Like someone had dropped them and got them wet and still packaged them in the carton. I really hope I can be reimbursed for my carton or something, I am out of close to 70 dollars and it's not my fault someone at your plant is sending out damaged packs. Please respond to me immediately or give my the name of a supervisor I can talk to or something I am furious about this . I have spend 1000s and 1000s of dollars on your cigarettes and never had a problem like this but I am furious you guys let a carton go out of your plant in that condition and it ended up in my hands being paid for by my hard earned money. Please respond to me about this matter. My name is jacob fleeman my number is [protected] my email is [protected]@gmail.com... I hope to hear from you soon

greetings

i cannot log in on my account..it says "The email/mobile number and/or password entered is invalid. Try again!"

help please

thanks

dunhill

Marlboro red cigarette taste horribly. I just noticed when I bought a pack last week; fid the company change there tobacco or the paper on the cigarette?

I purchased a pack of gold pack 100s last night and just thought it was me when I smoked one as the night went on some one asked if that was my cigarette smelling like that. And it was. I read how to read the expiration date on the pack of Marlboro and it says V237Y14B5. Which according to what it says it's the 26th of Aug 2014
If I am wrong I apologize but they this pack was supposed to last me two days now I can't smoke the. Cause they are stale

Thank you for your attention

Denise McGinnis

I lost 6500 points because your people can't seem to ship out a reward that I redeemed points for.
Why can't the points be added back? Why can't you just ship something else of equal value or zippo lighter etc etc. This has been going on since July. See pic attached.
My email is [protected]@gmail.com

I expect a resolution or I will continue to email, call, post online until I hear back.

Michele StClair

This is the second time that I order a reward after collecting my points and saving them and I have not received what I ordered the first time this happened was last year OK and then it happened again I called I spoke to a representative they were going to resent it I have yet to receive anything from you guys this is ridiculous

Stores are not giving carton discounts. Should also include a senior discount. This happens in every store, everyday. I have complained before and Marlboro was going to send me coupons...AND I NEVER RECEIVED ANYTHING. To have been a customer for over 50 years I am seriously disappointed. You want more words to get your attention. I think you are billionaires living off the death of millions and it sickens me.

I've been smoking Marlboro lights for years I recently switched to special select shorts red and I'm coughing alot now never had the problem with Marlboro lights

I have been buying Marlboro Smooth shorts cigarettes and they continue to be stale. The pack I just bought is disgusting. Code: v153y12a3

Good afternoon

I have been smoking Marlboro Blue Ice for years now and love it. But I'm sad to say the quality of the tobacco is now making me re think the product.
4 cartoons + a month is a high investment if you constantly burn or your clothes or the couch! Have a look at some pictures I took and this was only during the weekend and this morning.
May I ask the reason for this low quality tobacco being used for such an expensive product?
Kindly contact me on [protected].

Cannot find this kind of Marlboro cigarettes anywhere. What is the problem! I have been to many stores in the area and have not been able to find them. A lot of people I speak with have had the same issue all over the region.

JUNE 6TH ONLINE I ORDERED MY MONTHLY COUPON TODAY IS JULY 13 and nothing is mailed already ordered july monthly coupon and june 6 coupond has not even been shipped called and called and emailed no help no solutions

I bought a carton of Marlboro Regulars like I always do every week and the packs were crushed but the carton was not so I don't understand how the packs would be crushed and they taste stale! I've been smoking and buying cartons every since I was 18 years old and never had this problem! Is there any way I can get some coupons or something because I buy cartons every week faithfully before I leave my work on Friday evenings! My manager said she can't refund my
Money cause there was a pack or 2 gone from the carton! The first couple packs were
Fine but when I got to the middle of the carton that's when they were bad! If you look at the packs it looks like they almost got wet but the cigarettes are not a few was broken also in one of the packs! I just hope Marlboro can resolve this issue because I pay almost $79 for a carton! I have 2 packs out of the same carton with different numbers on them shouldn't they be the same coming from the same Carton?
The first pack is : V134 Z1 1B7
2nd pack is : V 117 Y1 1B5

I keep finding massive bits of wood in my cigarettes. I have taken pictures and still have them. They take up almost an entire cigarette sometimes. This is not good. It also can cause the head of the cig to deform and push out sideways when burning. Dangerous to flammable things near you. Can I speak to someone about this please? I have experienced this over and over.

Have found the entire filter containing the ice ball comes apart from the cigarette entirely, this has happened on many of the cigarettes out of various boxes of the carton purchased. Please see photos attached.
Carton purchased June 2021 Selebi Phikwe, Botswana.
Email : sian.[protected]@yahoo.com Private Bag 014, Selebi Phikwe Botswana / Plot 8894 Industrial Sites c/o Prestige Panel Shop, Selebi Phikwe, Botswana

I had no idea y'all were changing the blend to select! After spending all night coughing, I got up and looked to make sure my husband had gotten my usual blend and I figured it out! Y'all have totally changed the blend...and not just the name! Shame on you, I will never smoke another marlboro cigarette again! I have no idea what y'all added to your special select cigarettes, but it's horrible!

Everywhere is sold out and the ones I do find in stores are 10 years old and stale and nasty tasting. Very dissatisfied!

I buy 6 packs of Marlboro smooth shorts at a time every week or so and the last 8 packs of cigarette packs have been old boxes and stale! Very nasty tasting! I got lucky the first time and got to replace them with newer ones but I went into a different store this last time and they won't return them and I pretty much paid $40 for cigarettes that will pretty much will end up in the trash! I am so disappointed in Marlboro right now!