Match.com
Reviews and Complaints

I've been a victim of bait and switch fraud tactic. I attempted to reopen my match account, and instead of month to month billing I was charged a year fee which I did not agree to. I requested a refund and was told I already used to service and they didn't give refunds. At the time I did not know I would be charged a yearly fee. This is clearly fraud and bait and switch.

I opened an account with Match.com recently and have been approached on three occasions by scammers who were "looking for true love". Two such men were posing as military service men, and another individual was posing as an engineer. All three were widowers wanting to get into serious relationships, and when I say serious relationships I mean introduce themselves to you and on the same day begin speaking of settling down and asking me not to see anyone else. That was the first Red Flag. The second warning sign was asking to communicate via email, and then closing their Match.com page down.
I blocked the first two individuals on my email account. Almost immediately after I expressed my non interest to the third individual my account, which I had only opened hours ago, paying my $29.99 month fee for August was BLOCKED!
There is NO Customer Service on the weekend, and so now I have to wait until Monday to see why my account was unnecessarily blocked. NO profanity was used on my account, nor were there any inappropriate photographs. I have no Idea if this individual has access to my account, and may be doing God knows what to it.
I am also concerned for the individuals I became friends with. I have no idea if someone will now be impersonating myself to these men. I would feel so bad if this happened to anyone else.
This is Absolutely infuriating! For a dating site as large as Match.com there should at least be Customer Service seven days a week to resolve issues of this nature.

On Friday, Aug. 4, 2017 I enrolled in a 7 day free trial that would not be charged to my credit card until after the trial period. On Wednesday, Aug.9, 2017, I received my credit card statement with the $137.94 charge for Match.com. I called to complain, but was told I had not signed up for a trial, but a 6 month subscription. I explained that I had screenshots of every step of the process, but I was told my account was enrolled as a 6 month subscription. I only wanted to try out the service but am not stuck with a bill I can ill afford for a service I do not want.

I remember hitting the do not renew on my account and they still charged me.. And when i called the day it was charged all they gave me was 15 dollars back out of 50 and i hadnt even used the site in months because it is useless in finding dates. I hope noone uses match. Com ever because it is a waste of money and they charge you no matter what with no notifications on renewal charges or anything. Its a scam and customer service is useless.

I Gerald Magdosko ([protected]@aol.com) want my money back. I hit the subscribe button by accident. My phone a galaxy s8 had an update that changed the way to use the open apps, home, and refresh buttons, I have to swipe up from the button to pull up those functions now, right where you subscribe button is. With no confirmation on if i want to subscribe (like everywhere else ask you if this is what you want) before buying or subscribing. I didn't even know I hit the button until about an hour later when I seen my confirmation email, which right then I cancelled my subscription. I need that money back ASAP. My account is over drawn now and I have 22 days before I get paid again. So you see I didn't want to subscribe. Please return my money ASAP please. I mean as quick as possible. Jerry

Regarding the inability to connect to Match.com:

A month ago I signed up for a match.com account. Since then, there have been numerous occasions when either a 404 message shows up or a link to the Netherlands (nl) shows up and the writing is in Dutch. This is the link: https://www.lexamore.nl/

This problem has been ongoing for the past month from both my laptop and cell.

david hurst in ocala fla..i signed up sometime ago i cancelled.you still taking money from m account, , 68.97 july 24th ..also did same thing few months ago..your service is bad no dates at all woman are plain never get inquires a i am at 1123 se sanchez in ocala fla i paid bu Cc please returm money email is [protected]@earthlink.net thanks dave hurst

Hi,

I just got off a chat with Wendy F. I signed up for the six month guarantee, thinking if I didn't meet anyone, I'd have a whole year! Unfortunately, some weeks I didn't see anyone I liked and you have to message a certain number of people every month to be eligible. Oh well, I'm out six months.

But then, with ZERO warning they re-billed me! Wendy F. claimed that e-mails were sent to me about the pending charge, but nothing was ever sent. Terrible customer service and she refused to connect me with a complaint department.

I contacted them on the day I noticed the charge and they refused to issue any refund, charging me a FULL $149! What?! This site is a scam. Do NOT sign up for it!

Rose from customer service was so rude to me, when I explained the situation and how i was suppose to be cancelled previously and requested a refund for one month she said no and kept reading a script, when i asked for a manager she continuted to tell me no that they will tell me the same thing, when i asked again she said no and she had to disconnect the call and hung up on me. I am so surprised at this poor customer service and lack of empathy from a company like match.com. i will never recommend them to any one and feel how they are opperating is illegal nad injust!

I have had regular unauthorised payments taken from my New Zealand Westpac Visa acct no. [protected] and would like these to stop immediately and be refunded the money taken without authorisation. I do not have an account with Match.Com and never have. The money appears to have been going out quarterly and had gone unnoticted until I stopped using this account. The last payment went out 23 June 2017 Ref 982 306 for $92.04NZ. I have traced at least 14 payments back to 10 Apr 2014. I am unable to go back further than this. There may be more. The 14 payments total $1, 283.95NZ The description of the withdrawals on my acct. are WMV*WWW.MATCH.COM/BILL [protected] TX, Plan Purchases

Have not tried to use this site(match.com) for many months, which should be pretty obvious since they note all activity. Initially tried to cancel but to long winded and seems to return to start of process many times.
If they are so successful, why steal extra payments . Now I am a member for a further 6 months, what fun.
Just spent an hour insuring this doesn't happen again, still unsure though .
As far as I am concerned they have stolen £60 off my card.

I signed up to Match.com UK on 5th July 2017 - I would like to be reimbursed my subscription payment, using the 14 day cooling off period. I have tried using my phone and using a computer to e mail Match.com UK Customer Services, I have tried several times and been unsuccessful getting the e mil icon to work.
I joined for free expectation, to at least brows not expecting to use the site. I was tempted to join by so called views and messages being sent to me! Once subscribed, I found I didn't like the site, and would like to have my purchase monies reimbursed.

Kind regard
Lorraine Ruttan - no. [protected]

I was made aware that I could get a full refund of my subscription. I cancelled within a week. Paid by paypal still have not received a refund.
Payment ref 27356906me833814k

Invoice id com_[protected].[protected]

Date pd 26th june 2017 within 7 days I cancelled

Followed instructions to close and cancel could then not get any response

I am owed£89.94p

Name jude sellen-cole

Please confirm receipt via my email

[protected]@impactwellbeing.org

Please see attached profile. This man was born 5:5.56. He's a heavy smoker and earns £40k.
I have had a very nasty experience as he lies about everything. The fact that his profile, which he submitted, is lies from day 1 should alert you.
If possible please can you share this with other dating sites. I would not want another woman to get caught
Thank you very much
Jane Bray

I was on match.com 3 months subscription - and the first time I paid for match $30 dollars and I check my account on june I have charge of match
A $ 80.00 dollars. And only I paid for 3 months. Please I need my money back
My name is emmanuel lopez
My number is [protected]
Laredo tx 78041 please contact me thanks,,,,,,,

The address for match is;
8300 douglas, ave
Dallas tx, 800
United states [protected]
# company ; [protected]

Hi
On 27 June 2017 at 12:00 UK time I rang the UK customer support line as I was unhappy with the problems I was seeing with the recently upgraded application. Problems were basic such as not able to remove a Favourite or Wink, also the Email button didn't work. Not only did I not get answer, they hung up on me. It appears the support team are run by staff who have no customer skills. This happened three times within 10 minutes with two operatives. The last time when I asked to speak to a supervisor, they hung up again. This is no way to run a business.
G Philpotts

I met a man Douglas Jay Hanneken from 703 Judith Dr. Johnson City, TN through match. He uses your site as free advertisement to spread his gift of herpes, bipolar, sociopathic, and borderline personality disorder abilities. I'm not sure why you allow this. He has actively infected numerous people with his sexually transmitted infection. To the extent that lawsuits are being filed, so that charges can be pressed. He is dominating, intimidating, and manipulating. Just to name a few. He have a fourteen year old daughter. He doesn't have a relationship with. I had to hire a private investigator to get all this information. One girlfriend had to sleep in her garage one night when he went into a bipolar rage, just to be safe. He is mentally unstable. It turns it around on women. You allow him to pick these women up through your website free of charge. Are we going to have to file suit against you as well? He has about forty email addresses. So prepare yourself.

Acct: [protected]@hotmail.com

I joined the service in April for a month and used the account for around 2 weeks before deciding it was not for me. I was unaware that the membership was set up to continually roll over each month and payments were subsequently taken for May and June totalling £90 of charges for a services I did not knowingly sign up for, need or use.

I called the customer service line and I was very angry with the attitude and response I gained from the agent. Having spoken to my bank, I am aware that I am not the only person who has fallen foul to this issue which leads me to believe that match.com are not only aware that this is a problem, but are knowingly misleading customers and taking their money without their awareness until it is too late.

Having logged into my account to find their contact details I noted that the front screen is extremely misleading – the implication of the large green "Renew" button below my image on the top right hand corner of the screen being that additional membership is an 'opt in'.

Had I been aware of the automatic roll over of account I would have cancelled my membership after two weeks of use. I would request that the monies taken from my account are returned as soon as possible. Furthermore I would also ask that the website is updated to make customers aware of the automatic renewal in a more obvious place. The current layout with the 'renew' button is misleading and extremely unethical given that I am not the only person who has had this issue.

I cancelled my subscription to match in April but I have had 2 payments for £44.99 each taken and would like them refunded asap please. I have tried several times to call and sent emails but no response and don't know how else I can cancel this and get my money refunded?i have also tried to log complaint with them direct but you can't get email through to them nor can you get through on phone either I've been put on hold several times 20 minutes each time at least and still not managed to speak to anyone yet it charges 13p per minute plus my standard net work costs I don't know what else to do to get my money back please help, thanks

I called and wanted a refund and was hung up on. Called again and got a partial refund and they said I could still use match till July I got on and they hid my profile. They said they could not transfer me to anyone in management both did not speak clear English. Totally upset with this site just repeated the same matches over and over. Would advise against anyone wanting to join.