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Match.com Complaints 494

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Match.com Match.com Review: Disappointing Results, Harassment, and Terrible Customer Service

I decided to give Match a try in February 2018 and signed up for a three-month subscription. The free version didn't have all the features I was looking for, so I decided to pay the $75 for three months. I had heard great things about the dating site and was excited to see what it had to offer.

As soon as I created my profile, which clearly stated that I was seeking men between the ages of 24-30, I started receiving messages from old men and even women. I was extremely disturbed by this and immediately blocked these profiles. I continued searching for someone who met my two minimum requirements, but was disappointed with the results.

After a few days of opening up my messages and being horrified, I decided to call their customer service line for help. I wanted tips on how to avoid these harassing messages from men three times my age. Unfortunately, the customer service representative told me that there was nothing they could do after I put in my requirements. Any man or woman could still message me despite my very clear preferences.

I was extremely disappointed and asked to cancel my subscription and get a refund since I had only used the service for less than a week at that point. Gabriel, the customer service representative, said that he could issue a refund for the 2 months I didn't use yet. However, I pushed for the full three-month refund because I was so disappointed after giving it a chance for just a few days. Gabriel said that it was past the two-day return policy and that I signed the terms and conditions.

I was frustrated and explained that I signed the terms and agreements because Match promised to give me a selection of men under 30. They didn't fulfill this promise, so it would only be fair for me to get my money back. Gabriel proceeded to tell me that he was disconnecting our call and then he hung up on me. I was shocked and felt disrespected.

I called back and spoke with Jone, but she wasn't helpful either. She told me that there was nothing on my account to reflect Gabriel's promise and that she couldn't give me a refund. I was so frustrated with the customer service I was receiving that I ended the call abruptly.

I decided to call back and speak with a supervisor about Gabriel and Jone. I spoke with Benny, who told me that customer service agents can hang up on customers and that since it was past the second day of the purchase, he wouldn't be able to give me even a partial refund.

I was extremely disappointed with Match. They lied to their customers, didn't provide profiles that were relatively close to what I was looking for, and had the most despicable customer service representatives I have ever encountered. I was harassed by users, disrespected by their staff, and taken advantage of financially after paying $75 for one week's use. I feel like this company is a scam and would not recommend it to anyone.

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Match.com Match.com Review: Questionable Business Practices and Fake Profiles - Stay Away from Online Dating

So, I signed up for match.com and paid for a 6-month subscription. I was excited to start using the site and find my perfect match. However, my experience with match.com was not what I expected. First, I went through all the various settings, which was a bit confusing. Then, I went to turn off the "auto-renew activation" because I didn't want to be charged again without my consent. To disable auto-renew, I had to hover over the gear icon next to my picture on top of the page and click settings. Then, I clicked cancel subscription and went through the prompts, which ended in deactivating my account. After that, I closed the web page and cleared the internet history in my browser. Finally, I logged back on to my account, and it prompted me to reactivate, which means auto-renew. I clicked "no" because I had already paid for the subscription and still had whatever amount of time I paid for with full functionality. I repeated step 1 and clicked subscription status, and it said inactive.

To be 100% sure, I called my bank and got a new card number. I didn't want these dishonest people to get more of my money.

I noticed that there are a lot of fake profiles with women supposedly 29 years old, and they use the same woman's pic for numerous fake profiles. It's easy to spot. Then, you have the free users whose subscription ran out or they did not pay. Those people are quick to take you to outside email or some other form of chat communication. How do you know they are not one of the scammers? Match does nothing about this. Why? Because the free accounts and scammers are generating traffic on the website that is "Producing Advertisement Revenue." So basically, paying customers are getting screwed in several different ways. Then, you have the same women on there for YEARS. No man will ever do or those profiles are fake as well. It's crazy you have chubby single moms with a career and a house, and suddenly their standards become so insane and exacting that you wonder if these women live in reality or not. My main concern here though is the questionable business practices going on with match, purposely programming things to be confusing, and in that confusion, people get clipped with a "Renewed Subscription" that they did not want, and there are no refunds.

The best bet is to call your debit card or credit card provider a month before the subscription runs out and ask for a new card with a new number. Many of these websites are owned by IAC; they own POF, Match, Our Time, and probably more.

As soon as I sent match an email pointing out everything I noticed, suddenly the scam winks slowed to almost zero, and suddenly my profile began "Acting Up." Every time I would edit the text, it would come back different than what I typed in after "They Approved It" / "Altered It." Before I spoke up, the profile editor worked fine.

Also, be aware that when you sign up, there is a checkbox that says "Share Your Profile With Our Affiliated Dating Sites?" Bingo! This is why you see so many of the same faces on so many dating sites.

The best advice I can give is to stay away from online dating. Most of the companies are not honest, and most of the people there are either playing, cheating, scamming, and more. And NO, this is NOT Hating; this is the TRUTH.

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Match.com Match.com Review: Not Worth the Time or Money for Singles Over 50

I've been using Match.com for over 8 months now, and I have to say, if you're over 50, it's not worth your time or money. As a man, I've come across countless fake profiles and recycled old profiles. It's frustrating to keep getting batches of profiles sent to me, only to realize that I've already seen many of these people over two years ago. It makes me wonder how many real profiles are actually on the site.

Match is a big company, and I suppose it might work if you have enough time to spend on it. But for most folks over 50, it's not worth it. The majority of profiles I've come across were marginal at best, with sad personal histories and likely financial struggles. It seems like many of them are looking for a lot from guys, and I can't help but smell a hint of gold-digging and con-artistry.

In my 8 months on the site, I've had over 1400 women view my profile. I reached out to 40 of them, but only 10 replied. And not a single one of them even wanted to meet up for a cup of coffee or exchange phone numbers. It's disheartening to realize that so many people on the site are just players.

If you're single and over 40 or 50, dating is a nightmare unless you're rich, still attractive, or famous. For the average person, it's just not worth chasing the ghost. You've been seen and passed over. If you're lonely, I suggest doing volunteer work, getting a pet, exercising, going back to school, working part-time, or praying. But stay away from online dating. The odds of finding someone worthwhile are so small that you'd be better off playing the lottery.

Women on the site get tons of emails from guys, so it's easy for them to be players. Reality check guys, a friend of mine did get dates from Match, but all the women were only after free meals at the restaurant they picked. No sex, no second dates. Most women I saw all wanted to travel, tended to overvalue themselves, and often were self-employed making unrealistic incomes. It's clear that there's a scam written all over this site.

I'm 61, so dating for me is truly over. I wasn't lucky when I was younger, and now it's too late. I can deal with it, but I don't want others to get scammed and waste their time and money. My need for hot women can be satisfied with a Hooters calendar or a monthly visit to a strip club. With that done, I can move on.

Churches may have some potential for meeting singles. Try an activity or possibly a cruise. Do anything except play online dating fantasies. You will only waste time, money, and possibly get hurt. Skip it, it's not worth the grief.

A final thought, read the books Men on Strike and Save the Males. They're well worth it. It's risky to date when you're older because your dating pool is small, low quality usually, and you can't afford to get involved with losers. You could lose everything, and many people have. The truth is, there is NO dating market for men in America over 50. You can try overseas, but again, you run into women who want a green card or visa to enter the US. Once here, they might dump you. Be careful of mail-order brides from Russia or Eastern Europe.

The hardest part of dating late in life is spending most of your time screening out losers. You can do background checks cheaply, and I recommend you do that before you DATE anyone today. Too many folks are liars, crooked, or in many cases still married, have divorces pending, etc. Don't get involved with anyone who doesn't have a job, is on meds, in mental health care, has a drug or criminal history including alcohol, or multiple marriages. Red flags are easy to spot, and in the dating world, a little paranoia is a healthy thing.

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Match.com Terrible Experience with Match.com: Account Terminated After 3 Hours of Use

I recently signed up for match.com with the username MYSTAGIC. At first, I was excited to see that a few people had contacted me, but I quickly realized that I couldn't view or click on any of their profiles without paying for the service. So, I decided to pay for the service to see who was messaging me. I responded to a few people and started talking to someone who I really hit it off with. However, it was already 3 am, so I logged out and went to sleep. The next day, I tried to log back in, but my account had been terminated without any explanation. I was devastated because I had barely used the site and had only been a member for less than 12 hours. I didn't even have the chance to set up anything or proceed with talking to the person I was interested in.

Using match.com was one of the most awful experiences I have ever had with any online site. They give no warning or even explain why your service was terminated. When I tried to contact them, they simply refused to give any real information. After doing some research into this company, I found out that they have had serious issues dating back to 2011.

I paid for the service on December 10, 2017, at 00:11 am, and my account was terminated at 06:14 am on the same day. I only used the site for roughly 3 hours and got permanently terminated for some unknown reason that they won't even tell me. The only response I got was an automated message that didn't provide any real explanation.

Overall, I do not recommend this site for any reason whatsoever. They robbed me of the chance to talk to someone that I found very interesting. It's possible that the activity sent to my account was entirely fake and generated by match.com to fool me into buying their service. Not even moments after signing up, I received all these winks, profile likes, and private messages from allegedly real users. I find it hard to believe that I got all that activity within my first 10 minutes of using the site with an incomplete profile. Then, after buying the service, I could respond to these items. But then suddenly, without warning, my account was terminated, and I had to get a refund. Thankfully, I paid through PayPal and had buyer protection.

If you're looking for dating sites, I wouldn't recommend match.com at all. I will never recommend this site to anyone, and anyone asking about this site, I will tell them the very short experience I had with it.

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Match.com Match.com Review: Strict Criteria for Profile Pictures and Deleted Messages

I've been meeting friends online for a while now, and I've tried out a few different dating sites. I started with Plenty of Fish and OKCupid, which are both free, but when I moved across the country, I decided to give Match.com a try. I had set up a profile on Match.com a few years ago, but I never used it because I couldn't send or read messages without a subscription. This time, I decided to pay for a subscription and give it a real shot.

Unfortunately, there are a few things about Match.com that really bother me. It feels like there's a strict teacher watching my every move, and I can't stand it. For example, they have strict criteria for profile pictures. I posted several photos, but only one of them was approved to be used as my primary picture. The others were only approved as secondary pictures. The primary picture has to show a clear view of my face with nothing obstructing it. I had a great picture of me enjoying a steak, but it was rejected because the edge of the steak covered a small part of my face. The only picture they approved as my primary picture was one where I was wearing a beanie, scarf, huge jacket, and sunglasses, covering most of my face. It's frustrating because I feel like I should be able to choose my own primary picture.

Another thing that really bothers me is that Match.com deletes messages older than 30 days. I paid a lot of money for a subscription, and I don't think it's fair that they delete my messages. There's a feature on the site that lets me see my history with someone, but if a message is deleted, it's like it never happened. I don't like the idea of emailing someone again if they've already shown that they're not interested, but with the way Match.com deletes messages, I might not even know that I'm emailing them again.

I signed up for a year-long subscription to save money, but I'm not sure it was worth it. I spend more time on OKCupid, which is free, than I do on Match.com. I've been meeting friends online for years, and I'll keep using different sites to see which ones work best for me.

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Match.com Match.com Review: Beware of Fake Profiles and Misleading Bios, but Still Worth a Try

I signed up for Match.com for a 3-month subscription. I was serious about getting back into the dating game after being single for many years. However, I was disappointed to find out that to do anything on the site, you have to pay. Despite this, I decided to communicate with singles in my home state of Oklahoma. I received many views, winks, and likes, but unfortunately, most of the men were not my type or didn't have anything interesting to say in their profile. Some even emailed me for the first time with their full name and wanting to meet, or using lame pick-up lines. It was frustrating to weed out the undesirables, but I managed to communicate regularly with two guys for about a month and a half.

One of the guys was a sweet musician who I was totally into his brain, as he was a very smart guy. His profile pic wasn't bad either. However, when I met him, he hardly looked anything like his photo. I think it may have been photoshopped. I was not physically attracted to him at all, but we had good conversation, and I still love his "brain." We decided to stay in the friend zone. The other guy was a guy who works for a large petroleum company. He was very funny, down-to-earth person who basically said what was on his mind. I found myself more attracted to him than I had thought I would be. On our first date, we talked for hours over dinner. We then had a second date in which I met at his house sort of reluctantly but all went well. We saw each other one more time, but his work schedule and the fact that he was a single dad started to interfere with us getting together. He had said he wanted a serious relationship and considered us dating(couple) early on, so we decided to give it a try, and then again that is when the phone calls dried, up, basically mostly texts, then they became less but still pretty frequent. I discussed with him that really he did not have time for a relationship and I felt he was just playing me because he never cancelled his membership, said it was about to expire (but he did not cancel). That was disheartening, and I told him that, so we decided to just be friends and date when we could casually until things changed.

To make this long story short, beware of what people post, which I know could happen on any site. This person put that they were family-oriented, looking for a long-term relationship, and listed all the fun things they like to do, but in reality, he rarely got out, was into some sick sexual stuff, and he certainly wasn't looking for a long-term partner except long-term sex buddy, until he could find the next thing better to come along. Don't be fooled by what people post on these sites. Some use it only as a tool to try to hookup and post whatever bio they can to bait in those who are serious about a relationship. I wish I could list the screen name of this person, but I will just leave it at ladies beware of a guy who says "you must love kiddos", looking for a crazy fun girl who can rock a baseball cap, and if you drive a stick that's even better." Also saying leave the baggage at home, and they are family-oriented, seeking a long-term relationship, not looking for a texting or Facebook buddy." It's all a lie.

For this reason, I did not give Match as good as a rating. I wish there was some way to screen members better to weed out some of these bad characters. Also, there are a bunch of fake profiles who try to scam you that I ran into also. So beware of the pitfalls of online dating, but I would do it again, just probably not with Match.

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Match.com Deceptive Tactics and Frustrating Customer Service: My Experience with Match.com

I've had a few experiences with Match.com and I have to say, I'm not impressed. It's almost impossible to get in touch with them when there's a problem, which is frustrating. And don't even get me started on their automatic subscription renewal. It's a terrible way to treat customers! They don't even give you the option to just have a one-month subscription, you have to remember when it ends and stop them from renewing it. It's a hassle and a headache.

But that's not all. Recently, they advertised a comedy night event with reduced ticket prices and the option to bring a friend. I invited a friend and tried to pay for two tickets at once, but it didn't give me that option. I paid for the first ticket and then found out that it was actually more expensive for the friend's ticket. It was misleading and frustrating. Match did offer a refund, but that's not the point. I don't want to be tricked into paying more than advertised.

And don't even get me started on their "free personality report" that's really just a way to get you to sign up for their sister site, Match Affinity. It's deceptive and underhanded. And once you've answered all the questions, they keep sending you alert emails until you turn them off. It's a terrible way to treat customers.

Another thing that bothers me is their notifications. They tell you someone is "interested" in you, but when you look, they're just listed under "views." That doesn't mean I'm interested in them! It's just another devious tactic by Match.

Overall, I'm not impressed with Match.com. It's frustrating to deal with their customer service and their tactics are deceptive. Plus, it doesn't seem like they have a very large user base in my area. I wouldn't recommend it.

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Match.com Match.com: A Total Scam for Attractive Men Looking for Real Connections

I have to say, I'm pretty disappointed with Match. This is actually my second time trying it out, and I have to say, it's been a total ripoff. I mean, I'm a pretty good looking guy, if I do say so myself. I'm 40 years old, in great shape, and I always manage to attract the hottest women when I go out to the clubs. But for some reason, I just can't seem to get any action on Match.

I thought maybe it was because my profile wasn't up to snuff the first time around, so I decided to give it another shot. I spent hours crafting the perfect write-up and choosing the best photos of myself. I mean, I look like Cody from Baywatch, for crying out loud! But even with all that effort, I still haven't had any luck.

I've been on Match for two months now, and I have to say, I'm pretty fed up. I've read a lot of other reviews that say the same thing, and I have to agree: this site is full of fake profiles and women who have no intention of actually meeting up. I get a woman who adds me as a favorite once every few days, but when I respond with a short and sweet message, I never hear from her again. I get winks and likes on my photos, but when I send an email, I never get a response. It's like these women are just looking for attention, but they have no real interest in actually meeting someone.

And don't even get me started on the women who list their preferred salary and education level for a potential partner. I mean, come on! Most of these women make 35k a year and have no degree themselves, but they expect their partner to make 150k a year and have a bachelor's degree? Give me a break! It's no wonder that so many legitimate profiles on Match stay single forever.

Honestly, I think the whole online dating game is pretty pathetic. It's just a bunch of people playing games and trying to one-up each other. And Match is definitely one of the worst offenders. I'm pretty sure that most of the attractive women on there are just talking to a bunch of other hot guys and have no real interest in actually meeting up. It's a total scam, and I wouldn't recommend it to anyone.

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Match.com Navigating the World of Online Dating: My Experience with Match.com

So, I tried out Match.com and let me tell you, it's just like any other dating site out there. There are tons of fake profiles and they prey on the lonely and desperate. But, I did learn a few things that might help you out if you're thinking about giving it a try.

First off, when I signed up as a free member, I got a lot of attention right away. But, as time went on, the likes and views started to dwindle. And, I also got a bunch of emails from fake profiles. You know the ones - hot women with only one picture and barely any information about themselves. And, they're always looking for a guy between the ages of 29 and 60. Come on, now.

The problem with Match and other dating sites is that you can't tell who's a paid member and who's not. So, when you send out a bunch of emails and don't get any responses, it could be because the person on the other end isn't a paid member, is a fake profile, or just isn't interested. It's all a ploy to get you to fork over your hard-earned cash.

But, I have a solution. Use a debit card to pay for your subscription and then cancel it and get a new one with a new number. That way, Match can't charge you without your permission. And, when you're browsing profiles, look for ones that are filled out with specific information and have at least four or five pictures. And, make sure they're realistic and not just something you'd find on a modeling site.

Another tip is to search by "last active" and look for profiles that are consistently online within the last 24 to 72 hours. And, if you're a guy, you can put down a specific place you hang out and what days you're there. That way, if someone is interested, they can check you out in person before approaching you.

But, at the end of the day, dating sites are all about making money. So, my advice is to keep your profile free for a while and see how your views and likes change over time. And, remember, if it seems too good to be true, it probably is. Look for profiles that are filled out with realistic pictures and information. And, don't get scammed by these sites. They're all in it for the profit.

Dating in today's world is tough, but if you take your time and do your research, you might just find someone special. Good luck out there!

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Match.com Match.com Review: False Advertising, Breach of Contract, and Borderline Scam - Save Your Money and Contact CBC Marketplace

So, I've been on Match.com for the past 5 months and let me tell you, it's been quite the experience. I agreed to all the terms, except for the automatic renewal, which I made sure to contact them about via email. They responded and said they understood that they weren't allowed to automatically renew. However, I still ended up spending $160.

I created a profile and made sure to specify my age (I'm 65) and gender preference, as well as my interests. But let me tell you, I received so many profiles of men that were well outside of my age and area designation. And to make matters worse, I received emails from supposedly interested men, but when I went to view their profile or respond, it wasn't available or I had to pay more money to view it.

I've saved every email with profiles they sent me and calculated how many fell outside of my criteria. It's endless. I alerted them on the first day that I joined that this was a one-time foray into the world of online dating. They acknowledged that with a return email stating they would withdraw the automatic renewal.

I also took the added precaution of canceling my credit card and getting a new one after reading many reviews of Match.com. I read that despite clients specifically telling them in writing that they didn't have permission to go into their account again, they did. I'm not going to let that happen to me.

As for their advertising and statements of what they will do with respect to the specifics set out initially, it's a major fail. I haven't contacted any of the potential suitors, other than to favorite ones that actually met the criteria. Far too many fell outside of the realm of what I specified, particularly the age thing. They sent me profiles of people 20 years my junior. Good grief, do they think I can't read or that they can just provide any number of profiles to meet their contractual agreements?

On a brighter note, I decided to contact CBC, Marketplace to let them know exactly what a perspective client can expect from Match.com along with proof positive of either their inability to meet contractual agreement struck (including initial email). Once the 6 month initial foray into it is completer (I'm certain there are more to come that are nowhere near the criteria specified) I will proceed to provide Marketplace with the data.

In my personal opinion, and no doubt, I'm certain when and if the program airs, you'll see that they in no way (where this $160 is concerned) adhere to what they promise. Save your money. It's a lesson well learned and earned through experience.

If you have any concerns about the level of commitment to their advertised and stated promises and have discovered what I'm certain many others (before me have), that is is a borderline scam dating company. Contact Marketplace at the CBC. You can add your input, your take, and experience with Match.com to the thickening folder of baloney this company touts.

In a nutshell, save your money, do NOT get roped in. And with any luck, you'll come to know that this company takes your money, no problem there (in fact insists if you don't take the proper precautions up front on their right to go into your credit card and withdraw again). They are not true to their (in fact are in obvious breech of) written promise to provide you with WHAT you have specified and asked for. Don't fall for it and while you're at it, please let everyone you know.

Wait, watch as see where the investigation leads. Sidebar here, don't you just love how you cannot reach them once the initial transaction (the debit to your charge card) has been transacted? Cannot reach them to tell them, don't send me profiles of people 20 years my junior, don't send me profiles of women when I have specified men. Don't send me profiles from people in different countries when I ask for 25-50 km from me. Thought you would.

Hopefully Marketplace, when they garner all the info, will be able to expose them. Thanks for taking the time to read this long spiel. It could save you money.

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4:12 pm EDT
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Match.com Charger me and locked me out from my account and no response back

Match it’s a SCAM

I signed up and paid for membership, and there you go the problems stared. Says takes 1hr for profile pics to get approved my never got. Then I was logged out of my account and absolutely not been able to log in back saying password is wrong the account not existing I was on phone trying to get help for hours, just a voice record not a live person, I emailed many time no response back, I requested password retrieve no help. 100 %%%% SCAM SCAM stay away from Match.com they wants to just take your money and kick you out.

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8:43 pm EDT
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Match.com Account Terminated

My account was “locked” and then told I violated their terms. I have asked to speak to a manager to find out why. I am a business professional who is fingerprinted and has had multiple back ground checks for my work. I am held to high ethics and standards so the lack of communication and the “why” not being answered or address is very disturbing. Thank you.

Desired outcome: Refund and reason.

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7:57 pm EDT
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Match.com customer service response

I have been trying to resolve a few issues with match. It took many emails only for my credit card company to resolve the double charge. I cannot get into my account now for a month. I am paying for this but when I do forgot password no email is sent to the email that I am signed up for ever shows up. At least 15 tries. No email responses. At least the same to give me an answer as to where the email are going to. The customer service is HORRIBLE. So I pay but cannot get into my account or get a resolution

Desired outcome: PLEASE have someone actually read the whole thing without sending an automated response which does not match my request.

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3:43 am EDT

Match.com Match.com

I created a profile for match.com that was approved.

Few hours later I was blocked.

I was told that I violated their terms.

Nothing in my profile violated their terms.

I created and other profile with a different email and phone number and they blocked me again.

There is no longer a customer service number and they send me an email that just states that I violated their terms but refuse to tell me which.

I wonder if I have been reported by some disgruntled guy

Match of course won’t tell me

Desired outcome: Reactivate account

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11:18 pm EDT
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Match.com Sheer lack of confidence

I get this email , from what appears to be there version of the morality police . Apparently I’m

Forbidden, to ask a simple informal question. Sites push for people to add , multiple photos

“ to get more results” , then they expect you to

Pay for services that realistically should be free .

The question I’d asked was , whether you have other photos , side profile , hardly does anyone any justice . Typically they’ll upload , places they’ve been , horse riding skiing etc..

why not take several selfies of yourself from different angles. . I hadn’t implied anything to

Suggest otherwise .

Desired outcome: Who complained , and what was it about , what exactly did I say . If I know that , then I’m willing to apologize.

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8:26 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Match.com Membership suddenly terminated without notice or reason

I had a paid membership to Match.com Japan and there were some technical issues with the website function because they have no English interface only in Japanese and no English support as well, my contacts getting deleted or hidden message and I tried to get this resolved, but they did not provide any help, also some issues with the credit card interface in foreign language they did not help - when I contacted for support they suddenly and without notice terminated my account - this is very unfair.

Desired outcome: I want my account restarted

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Update by Moreyama
Apr 25, 2023 8:31 pm EDT

Match.com Japan does not offer any help in English. I had some technical issues with my contacts not getting my messages and messages getting deleted - when I contacted match.com about this they did not provide any reason or resolution even I had paid membership they suddenly and without notice terminated my account for no reason. I also said to match.com that there were issues with the credit card processing interface but they refuse to provide any help for it.

Resolved

"Unfortunately, it looks like your account may have been inadvertently disabled because of a technical error. I'm sorry that this happened. I've fixed the issue and restored access to your account. "

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W
11:25 am EDT

Match.com Unauthorized email account change/locked out of my account

4/11/23 I paid Match.com by credit card $59.86 to join. By 4/12/23 my account was compromised m, I knew because I saw an email to myself saying they got an email address change request from my email account to a [protected]@outlook.com.

I have no idea who that belongs to and I sent complaint to match and have not received any replies. I can no longer access my account. I am afraid someone is using my photos and info now and cannot get assistance from Match. Now my account is closed and I have no way to figure out what happened. I paid $50.86 I want refunded but have no way to speak with Match now.

How do I resolve this?

Desired outcome: To see if my information/photos is still on Match being used by hacker.

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G
1:50 pm EDT

Match.com Ban with no reason

Hello,

I've been using tinder for several years, I've deleted my account because I've met someone on the app, after few weeks the relationship didn't work, so I had to go back to the application. I've created an account with the same information and my real pictures. After using the app for one day I've been banned with no way to have any answer on my I've got banned. I've never violated any of the Terms of community rule. All I got from the support is just a basic template that has been poorly translated to my mother language. I asked for a download of the DATA that tinder has on me. I've got a json file that's hardly can be understood by people. Luckily I work for an IT company and I could check what kind of data they have : phone ID, pictures, logins, ip adresse etc and of course the history of all my conversations, I re-read multiple time the history of each conversation I only had 4 discussion and 18 matchs. except sending the hi emoji () for some I talked to 4 of them and in anyway I've never violated the terms of community, never been rude and said any bad thing to anyone. this is my longest conversation

(Match 7

From: You

Sent On: Wed, 18 Jan 2023 08:03:49 GMT

From: You

Ça va bien et toi ?

Sent On: Wed, 18 Jan 2023 08:08:49 GMT

From: You

Tu es mon premier match lol

Sent On: Wed, 18 Jan 2023 08:10:18 GMT

From: You

Oui

Sent On: Wed, 18 Jan 2023 08:14:58 GMT

From: You

Je l'avais y a quelques temps mais rien d'intéressant et je l'ai remis pcq grindr c'est plus possible

Sent On: Wed, 18 Jan 2023 08:25:04 GMT

From: You

J'étais con je l'avoue

Sent On: Wed, 18 Jan 2023 19:46:33 GMT

) TINDER can check all the conversation on their side.

I don't even have a shirtless picture of me on tinder. I always respect people I talk to and I'm using tinder for meeting people and having a real lasting relationship. Tinder helped me in the past to get to know people and built relationships with them and It's sad that for no evident reason I can no longer use the app.

Repair

Desired outcome: Unban

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J
5:09 pm EDT

Match.com Dating service

I joined Match.com in February of 2022. All the men I met are pigs and ultimately only want to get into a woman's womb. The men on this site are of the worst character.

Please block William Childs from this site. He is having incestuous relations with his daughter and is not to be trusted to date any women. We dated for 9 months. When I had hand surgery in April of 2022, he invited me to stay in his home to recover. After I recovered, he insisted that I stay because he is in love with me. Soon I was cooking and cleaning while sleeping in his daughter's bedroom. He had me move my exercise equipment and my pets into his house in August 2022. All these months his daughter was visiting and staying overnight and going out to events and dinner with us. I thought this was unusual. In October he invited me to travel to help move his other daughter's belongings to Charleston, South Carolina. His other daughter showed up and we had to take her out. We did not have any romantic time at all. We did not have any sexual intercourse, but I noticed that he was aroused by his daughter during meals. He did everything for them, I was there for no reason. In November his daughter visited for her birthday. However, he took her to the very same romantic restaurant he took me! She insisted on making Thanksgiving dinner in his home, would call to come to his house at a moments' notice. He would comply and rush to pick her up at the train station. At Christmas time I spoke my opinion to her. Two days later I was told to leave his house. I tried to understand why it is my fault to speak freely. They ignored me. While I was staying at his house, I had several of my belongings stolen, my pets died (or were killed), he tried to get me to quit my job and never helped me with things we spoke about doing. Please beware of this type of man. He could have taken everything from me.

Desired outcome: Do not allow this person to date.

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S
12:10 pm EST

Match.com BLK

For the last 3 months I have not been able to access my premium subscription when I pay for it every month it's always an error that is saying that they cannot restore my purchases and that I need to sign up for elite. When I try to sign up for elite it tells me I already have an active account that I need to manage before buying another one however the purchase for the account when I pay for premium is the only account that I have. I have emailed and talked to development I have also talked to match group nothing has helped and I have canceled my subscription however I want a refund for the fact that they keep taking my money and not allowing me to use the app. I have deleted and redownload the app as well as deleted my profile and made another account and none of it has helped. I want my money back. I could see if this was an isolated incident but this is every month

Desired outcome: I want a refund and I am never signing up for their services ever again

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About Match.com

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Match.com is one of the most popular and successful online dating platforms in the world. It was founded in 1995 and has since helped millions of people find love and meaningful relationships. The platform is designed to connect people who are looking for serious relationships, casual dating, or just companionship.

One of the key features of Match.com is its advanced search algorithm, which allows users to search for potential matches based on a wide range of criteria, including age, location, interests, and more. This makes it easy for users to find people who share their values and interests, and who are compatible with their lifestyle.

Another great feature of Match.com is its user-friendly interface, which makes it easy for users to create a profile, upload photos, and start browsing potential matches. The platform also offers a range of communication tools, including messaging, chat, and video calls, which allow users to get to know each other better before meeting in person.

Match.com is also committed to ensuring the safety and security of its users. The platform has a strict verification process, which helps to prevent fake profiles and scams. It also offers a range of safety tips and advice to help users stay safe while using the platform.

Overall, Match.com is a reliable and effective online dating platform that has helped millions of people find love and meaningful relationships. With its advanced search algorithm, user-friendly interface, and commitment to safety and security, it is a great choice for anyone looking to find love online.

Overview of Match.com complaint handling

Match.com reviews first appeared on Complaints Board on Nov 6, 2006. The latest review Dating service was posted on Aug 15, 2024. The latest complaint Membership suddenly terminated without notice or reason was resolved on Apr 25, 2023. Match.com has an average consumer rating of 2 stars from 509 reviews. Match.com has resolved 91 complaints.
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    Aug 16, 2024
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Match.com is ranked 5 among 148 companies in the Dating Services category

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