Match.com
Reviews and Complaints

After my wife died last spring, I decided to give Match.com a try, the first week in July 2022. That was a mistake. The site let me get all the way through the 'sign-up' and 'create a profile' process, and then make a payment, then match.com immediately cut off my access to my 'account.'

When I sent emails to ask 'why?' there came back exclusively machine-like non-responses about 'violating terms of service' without mention of any violation. In reality, there wasn't time for any violation, my account was closed within hours of creating it. I got the feeling I was just dealing with an artificial intelligence device.

I never did find a way to contact a human being at match. They may not have any (or have any need for) customer service. They sell you dreams and collect your money. As far as I can tell, that is the full extent of what they do.

Thank the Lord it is possible to talk to the people at Paypal, who listened to my argument that if match wanted my money, they needed to provide their service.

Paypal was able to obtain a refund from match, which is a small miracle.

Match operates a whole group of companies that will take your money and result in wasting your time for nothing. It's the opposite of 'voluntary exchange.'

When you pay a site a fee, iff that results in access to profiles of living individuals, some of whom respond to your communications, that is a legitimate financial transaction. (Quite rare on dating sites.)

Most sites show exactly the same pictures, in the same order, over and over. It is unusual to see anybody new. Pictures are routinely blurry, like pix from the 70s. Different named sites share exactly the same photos, unsurprising if you know one company in Dallas (Match) owns many singles sites. They also own most 'dating site rating' sites, to steer the unwary into fraudulent transactions.

Essentially 100% of user profiles on all sites are non-responsive. This could happen innocently if the profiles were abandoned by their former users in the past, but IMO profiles should be labelled with the last date when each user was active.

The only reason a Potemkin site would fail do disclose a former user’s last activity is to make it appear that the site had far more active users than they actually do. That is simply a fraud designed to betray clients.

There is also such a thing as fake ‘user’ profiles. These are actually a third party impersonating the individual whose picture is on that profile. Sometimes they write little; but sometimes the profile appears fine, even well written, until you read something nonsensical like “I don’t listen Russian music, only foreign” (sic) (fake user, "graduate degree, secretary, WI") or, they text ‘going to eat dinner with a neighbor’ when it is already after 10pm local time. Could make sense if the operator was in the Aleutians (instead of Minnesota).

If you are on the ‘free’ side of a website, and you notice there are suddenly massages in your inbox from 'people who want to meet you,' it is all but certain that these are exclusively from these fake ‘user’ profiles. (You will only find out they are unresponsive after you pay.)

Fake profiles share two major things in common: 1) they will consume your time 2) you will never meet.

Fake profiles are likely vehicles to gain personal knowledge about legitimate users, with the objectives of identity theft, possible efforts to fraudulently take financial advantage of users, or perhaps, espionage.

There is also Schrodinger’s user. This is the one that you cannot establish if they are real or otherwise. You may text or even speak with someone who interrogates you skillfully. You can never turn the conversation to pleasantries. You cannot connect anything about the person you are contacting with the real world. You cannot find out if this person ever existed. They will eventually find a reason break off contact, though nothing unpleasant happened.

While it is still theoretically possible to meet someone on a dating site, it is made nearly impossible by the avaricious and abusive tactics of these dating sites, which permit nonresponsive and fake profiles to proliferate on their platforms. They may even fund the people who create fake profiles.

I keep track of my numbers. For example, in 2016 on Match.com I wrote ~8000 outgoing messages to receive

Starting in December 2022, I have made several attempts to remove my account from match.com and to gain confirmation that I want my membership to be cancelled. I tried again yesterday, January 2, 2023, to remove my membership.

Following the directions at the point of my account does not permit removal of my account as stated in the directions. And, I am unable to receive any confirmation message that I do not want to be debited for any further activity on match.com website.

I went to sign up and even before I finished my profile, I was terminated. I reached out and the answer was that I, “I violated terms.”

I asked for specifics. No answer. I didn’t even have a chance to meet anyone. I was on less than an hour.

Is it because I was male looking to meet a male? Happened soon after I selected that.

I have had an account before, met someone elsewhere and deleted my account.

Confirmation Number:[protected]

User Name: Lisa

I have been struggling to sign back on for the last few weeks of my paid period on your website and it feels as if this has happened to me before on this very site. just before the ending period i get locked out. I am not happy and i do not approve of this behavior. If a person pays to the last day they should beable to receive the service paid for in full.

Now tell: With three days left on my account and me not being able to access my account for the last ten days.

What will you do to resolve and ensure this customer receive full credit for this time lost? S

I was just informed that I have been banned from match.com, and all of its affiliated companies (tinder, ok Cupid, pof). I have done nothing wrong. I have asked. The random email reads

“Please know that due to our Terms of Use, your Match account has been terminated. We believe this action to be in the best interest of our member community.”

They don’t respond to emails as to what I did wrong. I read through all the terms and conditions. This is completely BS and wish something can be done

I canceled my subscription online in May 2022 immediately after takin a six months membership.

Match took auto payment for November disregarding my online cancellation. Again I cancelled membership and wrote a numerous emails explaining I had cancelled to avoid renewal. It took a thread of 14 emails to be told I need to cancel a second time.

On 22 November 2022 Match took another £19.99. from my account I am not able to talk to someone to make sense of their misleading argument which does not appear on their policy. I stated I had canceled in May. and again in November and they were still taking money from my account. Match refused to refund me and added I needed to have cancelled again in November when this was prompted. Their policy says cancel account any time. I should have been refunded all funds match took from my account after I cancelled in May. and requested them to cancel the payment they took without my permission. Their policy does not say we will continue to extract funds regardless of your cancelling membership.

Match is all fine when you first join...until you want to cancel. I cancelled my membership three weeks before they were due to take money out, and here we are three weeks later, with £64.95 coming out my bank. The monthly payments have been stopped, however the quarterly payments have not.

They hide behind this company called Ventro and are a scam service and should be avoided at all costs.

hello to every one IT seems to be that also datings site are a scam and no one responds the one that do play games and dont want any thing real or lie about It do not use match do not use face book bumble or tinder they dont work at all its a huge scam the dating sites claim they are legit and take reports seriously they do not they also do not care your better off in person meeting some one proves there real and dont play games

I canceled my subscription online in August 2022 two weeks after trying it.

Match took auto payment for September disregarding my online cancellation . Again I cancelled membership.

Today October 24 2022 Match took another $50. from my account I finally managed to talk to a person to complain about September payment and October payment . I stated I had canceled in August. and again in September and they were still taking money from my account. Match would only refund this months payment regardless of my cancellation in August and September. Their policy says cancel account any time. I should have been refunded all funds match took from my account after I cancelled in August. Their policy does not say we will continue to extract funds regardless of your cancelling membership.

I created a brand new account and have not been able to access the despite numerous tickets logged with so called help desk you get no response except that it’s been passed to another team.

So far there have been 4 tickets logged for this issue. The only response I get is “oh I’m sorry your having issues I’ll look at your account, this iss needs to passed on to another team” that’s all I get this has now been going on for over 2 weeks now and I have had enough.

This company is with outdoubt the worse company I ever had the misfortune to deal with. They are accountable to know and they don’t give a crap.

10/10/22 at 10:25 am. I have been trying to re-activate my account after being off the website for a couple of years. I sent in email requests to help re-activate it. Today I received an email stating: "Please know that due to our Terms of Use, your Match account has been terminated. We believe this action to be in the best interest of our member community. Any new accounts created will be subject to review and will be immediately terminated". What 'terms of use' did I violate? I have done nothing to call into question my character or integrity. I expect that if this action is being taken against me, that I receive a detailed reason as to why Match.com did this. I am a professional, community leader and provide myself on being honest, having integrity and treating people with dignity and respect.

I signed on for a paid 3-months subscription. Shortly afterwards, I added a 5-message booster and paid for that. I discovered I had been charged for another 3-months subscription as well, i.e. overlapping with the existing one.

After seeking a refund, and that being resisted, I eventually got one of the subscription amounts back but cannot now login.

In other words, I have paid for nothing, and they do not respond meaningfully to further queries.

Like others here, I joined LAST WEEK (September 4) and already have had my account terminated without cause. I asked for a reason and was pointed to the Terms & Conditions, which is BS. And yes, I paid for a premium membership.

As this appears to be a pattern, I would advise all considering joining to boycott Match and see if their behavior is picked up by the media.

Caveat Emptor!

Avoid this site, if you don't want to part with your money and self-respect. All my matches were so ridiculous! I wasted lots of time writing many ladies who were unresponsive. If you value your time and dignity, go to J4charm - it's a great site with perfect girls! You won't feel like you are talking to a wall there, because women are active and communicative. And they are just top-notch ladies, althoguh they don't think the world of themselves and act like simple and normal women. I just regret all the time I lost on Match!

a few days ago I got an email encouraging me to reactivate my profile, so I did and also provided them my phone number when today I paid for a 3-month subscription, I connected with someone now I can't get back in and if it's not resolved in a day or 2 I want them to refund me, they give a number to call in case you're locked out however it's not available on weekends! I attempted more than several times to log in using my number, as instructed for security purposes, but nothing!

my email is [protected]@verizon.net

After subscription for a 6 month contract, rarely anyone reviewed my profile. I had 16 reviews in 60 days. They don't even put my profile out there and continuously send ads everyday about Boosting my profile for another fee. This is BS. They steal your money and not once in a 60day period even come close to a real match. They matched me with everything I'm NOT looking for. Men 5 in shorter, construction workers, truck drivers and I mentioned not interested. Even sent the expert what I'm looking for and came back with the opposite! MATCH is nothing but fraud. I called the number and someone was supposed to call back, never happened, this explains it all!

I received a message from them threw email closing my account for no reason all it says is privacy and there is no privacy violation this is wrong to do to someone

I paid for a 6 month membership and used one month. I deactivated my account and now Match will not give me a refund or a credit for my refund unused paid subscription amount. I called, emailed and chatted and they all said they can’t refund me. Terrible customer service and worst company I’ve ever dealt with!

Match is a big waste of time! Don't bother going through 100 questions, liking profiles, etc - nothing's going to happen. Pretty girls who reel you in are fake. They disappear when you pay. I met my fiancee on AdultsFinder.club

- they have guaranteed meetings, help arrange trips and they indeed supply what they promise. It's a lot more credible service than Match. In addition, you pay as you go, whereas Match wants you to pay upfront for 6-month subscription. The general rule applies to Match: after you have paid, the seller immediately loses interest in you.

I keep getting spam email from this company that I did not sign up to. It's not even my name on the emails I have tried hitting unsubscribe numerous times to no avail. they need to stop sending pictures of men to me I am NOT interested!