Match.com
Reviews and Complaints

I tried to update my password with the one that worked for two years, but it no longer worked. I guess I should invent a new one altogether. This occurred today, May 14, 2022, at 1:45 PM.

I have been a member for over 2 years. My profile and conduct with other members has always been executed with compassion and respect for others feelings and boundaries. I was just informed by Match.com via email that, "Please know that due to our Terms of Use, your Match account has been terminated." They have provided no justification as to how I violated the Terms of Use and provided no refund. I have not made any significant recent changes to my profile, which any of the small changes I've made have been approved by Match.com, and any communications with members have been respectful, non-incendiary, and never threatening. A read through of my profile as well as over 2 years of having the account without issues supports this. The only variable that has occurred recently that may be the cause of this was a new interaction with another member on 5/1. After a long very positive conversation that evening, our conversation moved off of the Match.com platform the following day. This included a conversation on LinkedIn where she sent me a connection request. The other member had initially made it clear when she first started talking to me on 5/1 that she "wanted to move slow", which I told her I agreed to and thought was a good idea. However, the following day she asked to meet in person for a date. Our time was pleasant, but I told her during the date that even though I liked her, it felt like she was not really that interested in me. She countered and said that she was and still wanted to see me. Later that night after the date I sent her message. The message indicated that although I did like her, did really like our conversations, and heard her say she wanted to see me again, that overall I felt she truly wasn't interested, that I had felt very awkward, I did not wish to continue seeing her, I was grateful for her giving up her Monday night to see me, and I wanted her to sleep well. Given that this was the only significant event to occur prior to my account being blocked, that she immediately blocked me on LinkedIn (which I discovered when I went to remove our connected status), immediately hid her profile on Match (which I discovered when I went to unmatch us), and that no reason was given for my account termination which could likely be as an effort to protect the other member from possible retribution, I think it is highly likely this member provided some report to Match.com misrepresenting my conduct and that Match.com terminated my account solely on one person's testimony. No where in the Terms of Use is there language that I have to accept termination due to misconduct based solely on another member's accusations, that I will not be informed if the reasons for termination or a right to defend myself, or that I will not be refunded for the taking away of the product I paid for. If Match.com is terminating accounts in this fashion based on testimony from singular members, then any member could at will falsely spread accusations successfully [censored] any other member causing unjust harm. From a business stance, besides the ethical stance, this is poor because Match.com will lose a 2+yr paying member, earn a negative review, and will potentially allow other members to potentially suffer the conduct and account terminations caused by this member.

Ive just joined and paid for an expensive fee for 1 month plus all extras! Within 10 minutes or so you kicked me out of my account.

I contacted customer services and they confirmed im blocked and wont help me at all except to say I joined "the international match.com" and they cant help.

Complete joke! Im fuming and about to sue them by contacting a legal board. Im also about to ring my bank and charge back the payment as a scam unless I get a full refund.

This is what They sent to me and No reason for termination We received your inquiry regarding the status of your Match membership.

Please know that due to our Terms of Use, your Match account has been terminated. We believe this action to be in the best interest of our member community.

This happened April 20 2022

Match Account Inquiry [[protected]]

I signed up to Match in Friday April 1st 2022. I Completed all the questions and pics that were needed. Went back Sat morning and my account was blocked for no reason. I’m a widower, my wife of 34 years suddenly passed on me 3 years ago. Never did a dating site. I called and they reviewed my account and sent me an e-mail saying that I am permanently blocked and don’t try to sign up again because we will find you. They won’t give me a reason, don’t care, and that’s it. I have a great job, millions in the bank, 2 wonderful daughters, a Masters degree, never been in any kind of trouble yet I have been banished from the only social media account I have ever tried. Talk about big brother. I saw pics of others on the site and OMG they look Awful! This is disgraceful behavior. They should encourage people like me to be on the site. I will continue to fight because this is repugnant behavior from big tech

please, i just opened an account and i cant sign into my account. was asked to contact [protected]@support.match.com.

it would be nice if this can be resolved soon.

Thank You.

I had the exact same issue as another user here-lolaisodd.

I had a free account a few weeks ago but decided that wasn’t the right time and request that to be deleted it. Then I decided to venture out to the dating world again and opened a new account over the weekend and purchased a subscription yesterday. I had uploaded photos and written bios that got approved. The likes and messages I received were just the same quality people as other free sites and had none of the qualities in my search criteria…. Anyway that’s another story.

Then all of a sudden match kept asking me for a phone number so I entered the google voice number that I’ve been using everywhere even for my bank. They kept saying they can’t accept that number. After realizing it that I mistyped it a couple of times I entered the correct number but got the same response and then the message said my account has been blocked.

So this morning I contacted customer service after getting transferred a couple of times I was told that someone will reach out via email.

Then I received an automated email saying they terminated my account for violating their policy and any further accounts created by will be under review. Very confused I called customer service again and again got transferred to the same person I believe who refused to provide any explanations. I asked what pool it I violated she said she can’t help me and I asked if there is someone who can she said no. She asked me to respond tot he automated email saying there’s nothing else she can do.

So I got no explanations as to what happened and what policy I violated. Only good thing is I got a refund. But now they have my pictures I can’t even go and delete these.

I know they said they delete profiles but who knows.

I know for a fact when I used match previously a few years ago when my subscription is about to expired I would get a slew of emails from random fake profiles. I’ve head that form other users as well. So these are nothing but scammers.

After this horrible customer service experience I learned my lesson to stay away. My fault anyway for thinking g these scammers have cleaned up their act.

I am come back 3 times has not changed 99% of the people are fake liars or make excuses why they cant go on a date or pretend to go back there ex then lie about it and find them online the next day or same day the web site still has fake even though they got sued by the government they do not care this web site needs to shut down they do not care a bout any one but them selfs period if they did care they would do checks on every profile before messaging including back round etc they wont and do not care at all i find this odd and very weird I wont be coming back

Membership [protected]

I have your mail of 28th February (in response to my request) that my renewal of membership is cancelled with immediate effect but did not happen.

You still deducted March 2022 payment and appear to have renewed to August, completely contrary of what you agreed to do

I have had an account with match.com. I was considering a 6 month subscription on 3/11/2022. They offered me a free week before I subscribed. The next day they asked me to verify my account by putting my cell phone # in. They locked my account. I called customer service and they escalated my dispute and told me that they would get back to me with 24 hours; which they did not. I called them daily with no resolve. Today I received an email saying my account was terminated. The email said subject to Terms & conditions. I asked Christopher specifically what happened & would not tell me and hung up on me. I dont know if my account was hacked or spoofed. They would not even allow me to get my photos or narratives. I find this grossly unfair, especially since match.com is a monopoly in the dating world.

Hello, My name is Jenny Hanna, I have been presented with a problem, I can't gain access into my account with Match.com

Account number: [protected]

( attached is a copy of what I'm seeing when trying to login. )

I have made many attempts asking for help through the recommended contact email: resolutionssupport.match.com,

matchcustomercare.[protected]@support.match.com

mailto:[protected]@custhelp.com

however I have not received any contact at all offering me a solution..

Name: Jenny Hanna

Username: YouthfulHeart

Date of Birth: 27/01/1954

Email: [protected]@gmail.com

Ph: [protected]

Area Code: 4563

Registration 6/01/2022 - 3 months subscription

I would appreciate a reply & solution to this matter asap!

Best wishes

Jenny Hanna.

I used match.com years ago and recently became a new paid subscriber. Boy has it changed ! Has the entire world gotten greedy? I wasn’t able to search on my own because every time I signed on I would get a prefab message that said “boost” yourself to be seen better . Better ? What did I pay a 6 months subscription for match.com to control the narrative. And they offer no link on the site to contact them . What a rip off ! I deleted my account ,only having it for 2 weeks. Beware !

i just joined but was overcharged and was forced to add more money as the option would not close. all i wanted was a 6 month subscription to see what the site is like at first. instead ive been charged mistakenly almost £20!

please immediately reimburse the additional payment ie the first one as below

CRD_HD_O1645548916.5200 Connect upgrade 22/02/2022 £9.90

CRD_HD_I1645548782.3005 Pass 6 months 22/02/2022 £9.99

farzana kausar

email is [protected]@outlook.com

Made an account and started to fill out my profile and upload normal pictures, but logged out and when I tried logging back in to continue it said I was blocked. I didn't do or write anything wrong. No explanation for this bizarre and unjustified block. I'd advise NOT to use this site. Thankfully I didn't pay anything and I'd advise everyone to steer clear of this website.

trying to discontinue service, not having any success.

Match had an "Auto Renew " on their website which a current subscriber could turn off. I did that, however they still renewed my subscription. This was on a Friday and I noticed it the next day. I tried to resolve the issue on the website, however their customer service is not open on weekends, and is only open during business hours. They will only take emails during those same business hours and not on the weekend either. When I finally got a hold of Match over the phone, I found out that the only way to cancel a renewal is to call in. No where does it say that on their website. Sometime during my recent 3 month subscription, they removed the "auto renew" link, so it cannot be turned off, however all the information on their website states that it is still in place and you can turn it off. Same with all the info on the internet. Match is using deceptive and devious methods to extract money from their former customers. This practice should be stopped and their should be laws in place to protect customers.

Match.com purchased OK Cupid an ruined it. The 3 original founders ran it without greed, It's now almost impossible to find any one. They should change their company name to MatchGreed.com.

When I tried to log in a partial image in the centre of the screen appears and keeps going round and round, but the page never opens. This has happened before.
Is there a problem with match.com as I can log onto other sites, you tube, outlook etc with no problems?

Can't log into my account after I closed the site down on my computer. Does not recognize email nor password. Tried to reset password but nothing goes to my email. Checked my spam box and nothing in there either. I paid for 6 months of service and if I can't access my account I want it refunded. If neither can be done than I'll block payments to Match so that I won't get charged anymore.

Dear Match.com UK

I am having a lot of difficulties in using your site as I have registered for from my gmail account
i.e. [protected]@gmail.com
I have previously registered with you on my email account yvonne.[protected]@mail.com.

I used my mobile phone [protected]) to do the latest registration and you gave my profile name as Betty (the previous registration* as above, my profile name was Terri.)

Using my mobile with the latest registration on gmail, I have uploaded photographs but when using my PC, none or very little of the information that I have given seems apparent from what I have already supplied and there are none of the photos that I have also supplied.

I have to admit that I am not an IT genius and struggle with understanding a lot of it but then I didn't realise that I needed to be such in order to join your agency.

Presently, I have tried to login using my P.C, through/giving my email [protected]@gmail.com onto match.com uk and it becomes very frustrating because what happens is either(1) it puts me through to my previous registration and details as on yvonne.[protected]@mail.com but keeps asking me to supply a profile photo or (2) it allows me to get onto the registered account through [protected]@gmail.com and again keeps asking me to supply a profile photo.

I don't have a lot of time to 'mess' around doing these things in order to gain access to what should be an easy login, with all my details there from previous given details on my latest registration, including photos.

I would very much appreciate for this all to be sorted out and without any complicated IT terminology given in any explanations or instructions,

Best regards,
Yvonne Lyons

I have registered with the offer of £9.99 for the following 6 months and I fear that this will become another complicated procedure if/when I decide to end my subscription with match.com