Match.com
Reviews and Complaints

Match.com consistently blocks my access to my account when I travel outside the US by detecting the IP address of the Internet connection I use. They don't ever disclose this policy to a customer when he/she signs up for an account. I have tried to resolve the problem by calling and writing to them several times, and they say they can't do anything. It stinks because I travel a lot and they refuse to give me extra time on my subscription when they block my account. They should be fined for not disclosing this to their customers up front I think.

Please unlock my account. Stop locking my account please. I have never misbehaved, lied or did anything inappropriate. And my email is [protected]@gmail.com. Match keeps locking my account; I don't know why they keep doing that. I have never behave inappropriately on the site. Please unlock my account please. Username is metcalif. Email is [protected]@gmail.com

Match.com locked me out. I don't know why. I did not do anything wrong. My email is [protected]@gmail.com. This morning I tried to log on but it won't let me it's telling me to contact support. I just got on the site a couple of days ago and I paid for the subscription. I feel like Match.com just stole my money. Please unlock my account because I paid full for it already.

30/05/2019
Wmv*WWW.MATCH.COM/BILL 800-326-5161 tx

I never used your service, I didn't even registered for any service with payment. Your company steal my bank card info from match. Uk. And kept take money from my account for more than two years.

Please refund my money, and call me

Transaction date
29/05/2019

Amount
131.94 usd

Description
Wmv*WWW.MATCH.COM/BILL 800-326-5161 tx

Wmv*WWW.MATCH.COM/BILL

[protected]

I have been a member of match.com off and on since 2004. I met a girl recently who did not like being rejected and sent an email to match.com. My account was terminated and blocked without an explanation except that I violated their terms of service. This same woman stalked me, followed me in her car to my work, left messages in my mail box and threatened to harass me to the end of the world. I have filed police reports against her and will get a harassment court order if it continues.

Match has done nothing to reinstate my profile. Terrible site with most of the women serial daters, fake profiles and only the occasional one out of 50 anywhere near half way normal.

I was a Match.com member and I completed my guarantee period which entitled me to a free six month extension of my membership. Match.com charged my card anyway. I disputed the charge with my bank and Match.com took action! They closed my account, blocked me and banned me forever. They refunded the charge, but I lost my free six month service extension. All I wanted to do was prevent Match.com from illegally stealing my money. The facts speak for themselves. There aren't enough adjectives to describe how incompetent and deceitful they are!

A few days ago cancelled by account with match.com but had been able to log on and still search and thought about re-starting my account again but when I logged on just now 4/14 1720
I was referred to the resolutions team but that address came straight to this sight. Don't understand why I can't log on my account. Match states even if you cancel you can still log on, search for free. I guess not? I guess I won't re-activate my account either.
Thank you
[protected]@hotmail.com

I am pretty certain nobody even checks this complaint board as this is my second complaint regarding Match.com and their sketchy attempts at charging credit cards numbers for a service you do not even use. Interesting how they have a "no refunds policy" is that because there are over 300 complaints from individuals regarding this very same issue. I thought this was resolved months ago. My credit card company issued credits to my card which I was very grateful for. Now I check my account and they have taken the credits back off my card and given the money back to Match.com. This is infuriating considering I had to cancel my last card just to keep this lame [censored] company from charging on my card again. I am sure by all the technology these days you can tell that nobody (unless it was a hacker) has used your website in years. It is no wonder you have lawsuits right and left filed against you. Stop scamming peoples credit cards. I do not understand how you get away with this. If you do not credit my account for a service that was not even used, I promise you I will sue you. I don't care how much it cost. This is morally wrong and completely unprofessional.

I am hitting a brick wall with Match.com over a credit card charge from out of the blue for a subscription that I did not sign up for. I was a past member but cancelled that back in 2009. I have not reactivated this account but have apparently been charged for doing so. The bank reversed the payment, but Match.com claimed I had received two emails confirming re-subscription (I absolutely did not!) and that I have used the service since (I absolutely have not!). In fact, I have received nothing at all from Match.com aside from the initial customer services correspondence relating to my raising the transaction issue. Only silence now. Probably because my bank folded and reinstated the payment.

Further, I am concerned that if I do try to open the old account to cancel this activation, it will be taken as use of the services.

The truly worrying thing is where did they get my current credit card number from? Made more frightening by the fact that I did sign up with a completely different dating site on the day in question. Are they related and was the info transferred?! That cannot be legal.

Hi

I signed up with match in december, £9.99 per month for 6 months
a payment was taken on 02/ 1 2019-19.98 and 02/02/29.88 so my 6 months have been payed ?

I have checked my credit card and you have taken a further £59.98 ?

Can you please let me know why this has happened

Please refund this asap I am now overdrawn on my credit card and being charged,

yours sincerely Tracy McCafferty

Me suscribí a Match en noviembre/2018, por 3 meses y pagué 53 dólares.
En diciembre (al mes)! ya no podía entrar en la página, no sé porqué motivo.
Les escribí a la dirección que allí figuraba [protected]@support.match.com y con sorpresa observé que el mensaje no era recibido por esa casilla de correo que ustedes proporcionaban, increíble!

Acabo de recibir un nuevo cobro de su sitio Match, otra vez 53 dólares. No es posible que quieran cobrar por un servicio que no brindan. Exijo la devolución del dinero que pagué por 2 a. vez.

Mi nombre de usuario es Dosportres.
Espero una respuesta a la brevedad
Gracias.

I was on Match.com and paid for 6 months in June 2017. A month later I deactivated my account because I met someone. During the one month I was exposed to a local profile that had been hacked by someone. Perhaps that was the window of opportunity but a year-and-a-half later, my account starts sending me messages from Men and notifies me that PayPal was charged for a subscription. I happened to catch it right away because I checked my email all the time. I logged in and the password had not been changed yet so I started checking messages and sending info that I was hacked, changing my profile, deleting my pictures and putting one picture up saying hacked and report this profile. I started messaging and taking photos of the people who this hacker had been talking to so I have proof. I manage to message customer support but apparently over the weekend they are closed. I don't know how they managed changing my birthday but I couldn't change my password or some things that make sure you enter your birthday. Perhaps they randomly pick every day in the year and finally get it right because match should have a lockout policy after so many tries. But they obviously don't. Eventually I was totally locked out and I had to call my bank to stop payment on the PayPal which have not processed yet. I noticed in the morning that the transaction by match through PayPal was reversed. But no correspondence from match to me. I have no idea what has happened except I see my profile has been blocked when I try to log in. I'm going to call them tomorrow to make sure that everything is totally deleted but it's ridiculous that this can happen. They need far more security and I know I never store payment methods but I see they automatically did. If my payment method have not been stored the worst they could do it's pay for this themselves and pretend to be me. Or someone like me. Match needs to be more responsible with assuring people's security especially when you're talking a dating site. These people (the hackers) are soliciting money and who knows what else? I'm a computer tech and with the man who contacted me almost two years ago via email, who had hacked some local men's account, sent a business name and website. I went to the website and check the IP and the web service was from Russia. Why can't match do some of their own investigation? Why don't they at least try to send information to the police? There are ways for them to play the hackers and find information. Anyway I want to complain and warn people just stay away from Match.com and I hear they also run Tinder and Plenty of Fish and one other site. Thank you

After multiple attempts to cancel "my one week free trial". I have finally had to cancel my credit card number they have on file as they have been charging my card $38.99 since March 2018 when I have not even used their services. They have charged my card a total of $428.99 for a service they admitted over the phone that I have not even used (finally reached real live person today) . I want my account refunded as I have filed a formal complaint with the Attorney General of Missouri. If this is not resolved and my card is not refunded in 7 days, I will be contacting my personal attorney for further action against Match.com. This is just shameful on the part of Match.com...

i'm not too sure how this can be resolved but I think you should be aware, that people in their profiles state they want a serious relationship but then use you as a fling, which is totally not right. it is horrible to have to go through the heartbreak, when you have felt like you found the `one' to be told that they no longer love you, after you have had sex with them and seem to have given them what they came for. I met someone I thought was very special through this site and things seem to progress well for the pair of us. when we met I thought about informing the site how happy I was. both of us even came off match because we felt that we belonged together and didn't need no one else. now I'm left feeling used, hurt and betrayed by someone who I cared and love for so much. to me, I felt that I had my future with him. then when I met his parents everything changed and he seemed to loose interest. he told me it was him and not me, but there was reason after reason. i feel that he shouldn't have put on his profile that he wanted a serious relationship, if a fling was all that he had intended. he told me he loved me all the time, he showed public affection all the time, i felt so loved, now I've lost him and i don't know what to do.

Match.com Obtained my credit card info and attempted to charge $80.97without ever me even ever being on the site none less give them my credit card info name and email my wife now assumes I was on this site and has caused major turmoil in our lives she called the number and stupidly gave them our names and credit card info and e-mail and after that said yes it was Charlie miller [protected]@msn.com that created a account and they will refund my money tomorrow we will see but that still won't fix my marriage nor explain how they obtained my info to begin with after googling this subject i see it is pretty common and i believe it happened to me year's ago and I never got a answer

I bought the 6 month membership with match and 2 days after they approved my account, the terminated my account and wrote me an email stating that it was in the best interest of the community to terminate my account because they claim I violated their terms. I'm bewildered and have no idea what I did to violate their agreement. And based on what I've read on here sounds like I will never find out why they terminated my account. I'm calling first thing tomorrow to request my money back. I paid $132.13 for 6 months. And I hope I get it back. I wish I had seen this thread before signing up with Match. I will be telling every single person I know not to go with match.

So many profiles on here are fake - clearly not written by anyone with English as their first language.
This is clearly just an exercise in getting people to part with cash. You sign up, get loads of winks and favourites from people, not as bad on here with 24 yr olds wltm but as soon as you pay it all dries up, until your activity drops off because you get bored and then lo and behold you get messages again. then you might get an actual reply but it will almost certainly be "sorry not my type", despite being exactly what 'her' profile is asking for.
Rip off, save your time and money.

6/1/2019. I messaged a person that I wanted to contact.
Then when I pressed the send icon, the message did not appear on the message board as I had written.
This is very embarrassing and totally unacceptable.
It portrays that the sender is illiterate and the person receiving it will not think very much of whom sent it. For Example;

The message I wrote,

Hello, I hope you don't mind me sending this message, I think that you look like a kind and sincere person and I would very much like to chat to you, that's if you would like to chat to me of course!
The message appeared as

Hello, I hope you don't mind me sending this message, you look like a good person and you would like to chat with me of course.

NOT ACCEPTABLE

My account got banned for no reason. I reported a member who would send me sexual and offensive messages after I tried to log back in I couldn't - I thought this must be a mistake I haven't done anything! I'd never be rude to anyone and only speak politely and appropriate. I have a very professional account with a regular picture. I send a complaint to customer service requesting a refund or my account to be unbanned again for I haven't done anything wrong! But ni answers so far - they say you receive a email shortly no nothing. I paid for a full month but I barely finished it. Now having read others experiences I can see how they make their money out of people with this method. This needs a lawsuit.

Hi, My girlfriends sister has told my girlfriend that I still have a profile on Match.com and it is showing that I have been recently active. They now both think I have been active on match looking at the profiles of other users. Apparently I have been recently active! we met on match about a year ago and are very happy, being confronted about this a couple of days ago has put a huge strain on us and is testing our relationship deeply. After getting together via match we looked at unsubscribing from their constant emails about 'Daily Matches' we thought we had both unsubscribed, turns out hers had worked and mine had not. I have been getting these emails in my social folder on gmail for ages. I have recently opened a few of them to see If I could unsubscribe from them, could not see an unsubscribe link on the email so clicked on the email which then set me directly to match and straight onto the old profile I used to have, a hangover from the paid subscription I believe. The question is... If i have opened or clicked on any of these emails from match.com does this then automatically set this old profile as being active without me actually engaging with the website at all, this is potentially going to break this relationship so please any help is appreciated, has anyone else had a similar problem?