Mattamy Homes
Reviews and Complaints

We have a new house built by Mattamy homes and have been in it 8 months. The quality of their materials and workmanship is very poor and the homes are overpriced considering they do not come with much and you have to upgrade most things that many builders include. The wood used for framing of the house was in poor condition and the concrete slab has numerous cracked areas a few weeks into it. This concerned us and when we tried to cancel the contract after seeing the quality of what we were getting and the response that "you will lose your $42, 000 if you did cancel."
We closed, and in a short period of time the home has had numerous cracks on 3 sides of the house. They have been sealed and painted already which is very sad and the house looks terrible now on the outside. I paid for 39 LED lights to be installed in the house and 9 of them have already died. That's 23% of the lighting that needed to be replaced. If they make an appointment with you to fix items in the house you will sit there and wait and no one shows up. I got tired of using a flashlight in my pantry, so I bought new lights and installed them myself. I would not recommend Mattamy Homes to anyone looking for a new home. There are many other higher quality builders for less money and your home won't look like it's falling apart like ours does now

Hi, to whom it may concern I have purchased a townhouse in jacksonville fl, wells creek community and I was told that the pool would be built in 0ctober of 2020 after I moved in they changed the date till 2022 now I found out the they told people that moved in last year that the pool would be finished last year but never happened I am talking to my neighbors and there is alot of us in this community that were told a lie from your company we do not appreciate this lies and you keep changing the dates. This is bad for business and we are gonna be forced to take further actions regarding this problem we want our pool built before 2022 it was promised to us and we want it on the date that was promised to us and not 2 years from now on. So if anyone that works there cares about their customers happiness it would contact me to discuss this further we want a meeting with the bosses.

We bought Mattamy 12 years ago since it was suppose to be "the best" builder. I will tell you just few of many things we found at the first inspection and immediately after moving in. Right after entering the house there was rain falling from the celling apparently from faulty plumbing in the bathroom above. We moved in the late February during cold days. Furnace was working fine but my daughter was complaining that it is cold in her room. I went to the basement and discovered that there were two pipes missing from the vents leading to the bedroom above on the second floor's two vents. There where parts 0ver 10 ft. missing from each pipe. The floors are crackling everywhere like in the 300 year old house. The basement started leaking following year and I was told that my insurance from Mattamy covers only "structural" problems so I guess it would be in case the roof caved in or one of the walls collapsed. One more thing, my porch was done in such way that it leaned towards the house so after every rain I had a lake in front of my main door. They "fixed it and you can see on the results on the pictures. Today (12 years after) I decided to finish the basement and went downstairs to figure out where and how to position the bathroom since Mattamy "gracefully" provided me with raw piping. To my horror I discovered that the toilet downpipe is only 10" from other pipes sticking from the floor while I need over 12" from the wall to install a toilet. Thank you Mattamy. This house cost me over half a million dollars 12 years ago. I know it is to late now but I want to warn other people. Before you sign final papers take time to inspect every inch of the house, touch, move everything that is suppose to be solid, use level, measuring tape, bang with your fist and have yours eyes open. Take hours or a day to inspect every detail, make a list and make them do it decent job because like you see they just want to use you to get the money for nothing. Have no mercy.
I wish one day I have enough money to build my own home.

We were not happy with the quality of the cabinets installed in the home. Poor wood, material and paint came off easily. Mattamy homes blamed it on steam from the stove and water build up. It is hard to believe that this can be blamed on steam or water with in a year of living in the home. Cabinets are made to use not for show homes only. Never had this experience with other builders or cabinets before.
Requested several times for this issue to be resolved, and the warranty dept just kept blaming us rather than accepting responsibility or to help to fix the problem.

something happened permits are delayed- sorry can't start building yet - we wait and wait.
Finally everything is approved let's get started we meet with the builder. Remember as owners we have decided and know that we picked a specific Model and design and exactly where everything is going to go.
The Mattamy Home Representative and builder show the plans: property lines the lot then - it's not a big deal but we are flipping you house everything your porch that you had on the left will be on the right and just imagine it it's no big deal. I ask could I get a layout because we decide where where a lot of designs even outlets go. They tell you just no they don't just imagine it really you just spend thousands of dollars and they don't provide when Tim sure they do this frequently. This is poor customer service in my book.

Extremely poor warranty service! Air conditioner has been broken down in hot summer for more than 3 weeks and still not fixed! Technicians do not come at scheduled appointment time and do not give earlier notice. Calls are not being answered. RUDE attitude from all of the representatives at the warranty office. Do not ever buy any property from this company!

I just purchased a house from you mattamy homes on january 24, 2019 with price of $731, 756.00 on lot 14, 111 wannamaker crescent, cambridge but the area is totally un-liveable!
1). It's severe dangerous to live in the house since all different kind of trucks, bulldozers, forklifts, concrete mixer trucks, loaders, front loaders, you name it, everywhere on the front and both side of my house. Image, if a child plays outside!
2). There is muddy road, drive way! Residents in the area could not walk totally at all!
3). It's 100% construction site not ready for living. Basically, it's construction site / area not for living!
4). The back yard of house is like a dump site with all the construction garbage.
5). Poor quality of finish.
Above these above effects and more, I request for compensation of this dangerous and very poor living environment.

Because these environment, I couldn't move in the house and would request compensate the damage/loss.

It pains me to write this review as buying/building a new home should be an exciting and enjoyable experience. My wife and I have built 5 new homes thus far and Unfortunatly our experience with Mattamy Homes has been nothing short of miserable. To be fair our experience with the sales team was great. Claudia, our rep was amazing, helpful, and even empathetic through the process.

From the time we signed the contract to the start of construction things moved relatively quickly. Construction started and we began to see that the superintendents were either not paying attention, had too many homes on their plate, or just didn't care. Kevin was our super and by the time we got to the end of construction had to insist that he was no longer welcome on our property. Kevin is a "yes" man and as he had a friendly demeanor and talks the talk, his follow through and overall care of the construction process was terrible at best. We caught this individual slandering my wife and I behind our backs to other contractors working in our home. Very disrespectful and unprofessional to say the least. We were thankfully at the property daily and were basically overseeing the construction of our own home. We caught numerous issues and had to bring to Kevin's attention.

Our home was rushed by 2 weeks to hit Mattamy's fiscal year end. The day we showed up for our final walk through there were about 15 workers in the home frantically rushing to finish drywall, paint, electric, appliance installation, clean, garage door openers, amongst other things. We had no choice per our contract but to go ahead and close on this home that was in no way ready to be closed on let alone lived in. This was 5/30/2018.

The next 30 days we were doing our own improvements to our home and had given the builder this time to make things right and make our home livable. We were patient and amicable through this process. Needless to say very few things on our lunch list were complete when we reluctantly had to move in on July 4th. After multiple emails going unanswered to anyone and everyone including the president, Vice President, abd head of construction for Arizona we filed a formal complaint with the registrar of Contractor's. We went through our job site inspection and the ROC sided with us and demanded that our list be completed. After taking several more days off work to wait for contractors most of our list was completed.

Our customer service rep who was now handling our house was john. Wouldn't you know john is also a yes man who was great at promising, and now just great at ignoring calls and emails. We still have 2 garage doors that take 3-5 attempts to open and sound like they are coming off the tracks when they do open. We have a tub that takes literally 2 hours to drain and has since day 1. We have concrete and mortar on our windows in front from when they had to tear all of the stone off the front of the house. We still have paint and drywall issues. We just got a letter stating that they I installed the wrong ac unit and air handler.

To make a long story short we spent over 500k for a house that in my experience is very very poorly built. I filed my second ROC complaint today just in an attempt to get Mattamy to follow through. Do your research, read the reviews. This builder is terrible and based on what I am now reading online won't be around too long.

Approximately 2 years after we took possession, we noticed a leak above the master bedroom closet door frame. I had always noticed a rough spot on the door frame when dusting, but I thought it was just sloppy finish work that we would fix when we repaint.
After a few days of heavy rain, the water started to drip on to the carpet. We contacted the builder who was trying to say due to the high winds, it was an "Act of God" which they are not responsible for. Hammam. My husband persisted, they agreed to have someone come and inspect it. They then repaired the issue (so we were told), fixed the drywall and repainted.
A few months later, after another round of weeks with heavy rains I noticed a spot in the master ensuite ceiling. This indicates to us the original issue was not resolved.

August 2018, we contacted Mattamy Homes again. They replied saying they would have someone come over to inspect the issue once the rains stopped. Here we are well into October, the problem in the ceiling is much larger and much move visible since we have had quite a bit of rain over the past few months. Mattamy Homes has ignored all our subsequent email requests.

We were one of the last few units Mattamy Homes completed in this phase of Blackstone Village in Ottawa, and not the only ones to have issues of some sort.

Winter is coming, and I fear the issue will only get worse, my bathroom ceiling will fall in and then where will we be? Not to mention what will happen during the spring thaw!

If I were to purchase a new roof even on an old home, I would have a 15-20-year guarantee. So why then am I sitting in a house that is less than 2.5 years old with a leaking roof and no one willing to fix the issue!

Houses are not cheap. This company is worth billions! There are so many complaints online from various parts of Ontario - why are they allowed to continue building. And why are they not being held accountable for their subpar workmanship! I don't understand.

A week before closing day we met with the contractor that was showing us around for inspection. The whole looked extremly dirty, paint was not even the same whites used on walls, coffee stains on the door, scratches everywhere on upgraded doors it was horrible! We spoke about it and he said it will be all fixed. Day of possession the house looked even worst! You are giving keys to a new family that just paid half a million dollars for this house with coffee stains and very very dirty floors! Doors that we're not fixed. I am so angry and frustrated with this company I did not expect this at all. Forgot to mention the carpet we got for upstairs was not done correctly some spots we're coming off! Inspection was not done nothing was done. They put a gift bag in the home! Behind the gift bag was paint on the granite lol! How ignorant is this...

Purchased a new detached home in Caledon summer 2015 from Mattamy formerly Monarch homes we asked for July 2016 closing and were told they choose the closing date so it was scheduled for May 2016. We had an existing house to sell and we sold with a closing at same time May 2016. Our purchaser would not extend. Mattamy gave us a firm closing date in May 2016 and they postponed 3 times in the same month at the same time a strike started and lasted 6 weeks . They postponed again to end of August due to the strike which was over June 15. Having no place to go family of 4 we have struggled having to rent at 2 places and our goods in storage and having to use movers twice the costs are mounting.
In the past 3 months $10, 000 and it's not over. We're not entitled to any compensation Tarion does not cover delays due to strikes.
After the strike was over Mattamy said the're allowed 20 days to re-schedule a new closing date per Tarion.

The builder offers an audio video bridge to hide the cable between your audio/
video equipment and your TV and they charge $475 for that. In my master bedroom they installed one and the TV power outlet is way off to one side away from the bed (and right across the window) and if i hung my TV there I will have always keep my head turned. If i moved the TV the cable will be seen. They wont move the outlet or install another one near or behind here my TV goes. In the pic my TV goes to the left of the cable outlet because thats where my bed ends. This is on the 2nd floor and installing an electric outlet shouldnt be a big deal. No matter what they must fix the mess up or refund the cost.

1- Mattamy Homes Ottawa started the sales for a new site in Orleans (Summerside) in late September 2010.

2- Given that I have been saving for the down payment for a new house and waiting for Mattamy's new site in Orleans, I was the second customer in line when they
opened the doors to their sales office in Orleans on Saturday at 07:00 AM.

3- On the first day of the commencement of sales, I purchased and signed a sales agreement for lot number 30 for closing on May 2012.

4- The required down payment was $25, 000.00. I paid the first two cheques to a total of $15, 000.00 (copies of cashed cheques are available)

5- Before the cashing of the third (final) cheque dated for December 2010, I communicated with Mattamy to explain a difficult situation I was going through
and I ensured their understanding and acceptance to hold off the remaining payment until March 2011. I also ensured Mattamy's customer services
understanding that I will not be available/accessible until March 2011. -Copies of communication with Mattamy's customer services representative are
available and will be presented to Court.

6- Later, when I contacted Mattamy again, a different customer services representative indicated to me that Mattamy decided to re-sell my lot after
Mattamy's lawyer decision to annul my purchase agreement - contrary to my last communication and agreement with Mattamy's customer services - and forfeit my life savings money ($15, 000.00) which I have already paid to Mattamy.

7- Then I was informed that Mattamy has resold the same lot to another buyer at a higher price within weeks after annulling my agreement.

8- I am now left empty-handed, I lost my life savings and lost the house I intended to purchase. I lost $15, 000.00 to this big corporation (Mattamy) because Mattamy seized my $15, 000.00, did not honour their customer services' agreement with me to hold off the last payment and furthermore, they are refusing to return my
$15, 000.00 down payment.

9- I ask Mattamy Homes to return my $15, 000.00 life savings down payment.

The pictures below are of one of my kitchen floor tiles. As you can see in the picture, there is absolutely NO cement/glue attached to the tile. This means the cement/glue was already too dry when the installer laid the tiles and the only thing holding the tile in place was the grout. This is probably the worst tile installation I have ever seen or even heard about. Now I have to remove all the grout to check for more loose tiles, lift the tiles and remove the old cement/glue (that was suppose to hold the tile down to begin with), reinstall the tiles properly. I have a couple tiles that are cracked now due to this problem and have to remove tiles from under the fridge or from in the laundry room to get a match. These tiles are no longer available from the manufacturer. What a bloody hassle to fix the mess caused by a poor quality install by the Mattamy tiler. This problem exists throughout the kitchen, hall & foyer.