McDonald's
Reviews and Complaints

I went into the McDonald's restaurant in Paola, KS with 2 friends. I was visiting from out of town and we stopped to get a bite to eat. I ordered an Angus Swiss and Mushroom Sandwich meal. My friends also ordered their meals. It wasn't long when my meal was ready to eat. We found a table near a window and sit down. We saw a trail of ants along the window seal and several flies flying around. This was disgusting, these ants were going up and down the window as well. I did take a picture of the ants.
I proceeded to eat my sandwich and enjoy my meal and got a mouthful of mayo. I used 3 napkins to take some of the mayo off of the sandwich but there was so much mayo on it and the burger itself was really dry. I went to the counter and stood for several minutes waiting on the manager to come to the counter. Not one person came to the counter, when she was done helping at the drive-thru she immediately came to the counter and asked me how she could help. I asked for a fresh burger and told her that there was way to much mayo on this sandwich and that it was really dry. She asked if I wanted no mayo or light mayo on the replacement sandwich. I replied light mayo, so she put in the order. I overheard a cook in the back mouth off and say, "well, what do they expect" I felt that this was directed about me and although more than one time and more than one person said easy or light mayo, the second sandwich had none. I don't like to complain in restaurant but I really felt that I was belittled for asking for a replacement sandwich. I absolutely will never step foot into this particular mcdonald's again. I have never been treated with such disrespect as a customer. The manager did attempt to resolve this problem but the cook was mouthing off after being corrected more than once. You can believe me when I say I will pass the word around about this restaurant and the cook named Clayton Norcross.

Went to Mcdonald's order 2 Big mac's for wife and I. order chicken for my son. Got home, Open the chicken.. It was Raw. See photo. I called them up spoke to some lady. See was mexican and stated she she didn't understand me and hung up on me.
Lucky my Son did not eat it cuz he would of been sick. So please people if you order chicken for them or anywhere else, check it before you decide to eat it.

Last April we went to this McDonalds and part of our order was two fish sandwiches. We arrived home opened our food to eat and there was no fish on our sandwiches. We called, complained, and they offered to give us two more fish sandwiches...everyone else had finished their meals - WHY BOTHER. So, we avoided this drive-thru restaurant (until today, MISTAKE #2!).
My son wasn't feeling well and I ordered him a Southern Style Chicken MEAL to get him fries (which he was craving since he had been sick) and he agreed to eat some chicken to have something on his stomach. I also order two Big Macs.
Obviously, we got home, unpacked, NO FRIES. I called and they offered to give us order of fries however, the drive and the time really wasn't worth it for two dollars worth of fries - IT WAS WORTH IT WHEN I WAS THERE! I called and the lady was nice...just as the last lady was when I complained about the fish sandwiches. I avoid Edgewood McDonalds so much I couldn't even ask them to take my name and information as I really really really don't ever want to go back there. It's unfortunate that I only live a few miles from there but I drive several additional miles to go to another facility. I WISH THEY WOULD SIMPLY GET THE ORDER RIGHT?!?! I don't ask for much!

Hello There! I WAS a regular customer at the Douglastown McDonalds seeing that I am an employee at the mall just steps away. After my shift at work my boyfriend, myself and our two little girls usually go threw the drivethu honestly I don't think theres ever been a time they haven't made a mistake! Every single time we go thu we always end up with a mistake. I have celliac which means I can't eat flour so I purposly ask for a burger without the bun & I always repeat it to make sure they understand.. & everytime I end up having a burger on a bun and the [censored]tty thing is I can't remove the patty off the bun, and eat it cause its contamminated my meat can't even touch bread.. soo numourous times I had to go back in & get them to do it right.. They are never nice, most of them act like they are made to work there. I noticed some of the employees are confused and very puzzled! They never smile, no nothing.. not even a "Thanks". After having sooo many mistakes with the Drive Thru we resorted to going in and ordering so we could make sure things were right.. They got it right yes, most of the time.. but the customer serviice is terrible half of them don't even know what there doing.. After putting up with wrong orders & terrible service my boyfriend and I have fount a new place to go to grab foood.. They offer gluten free buns, and they are happy to see us! After everything we went through I was hoping that maybe we could at least get a free meal or something.. maybe we could give them a second chance.. If not thats ok too, I just want to let the company know what we've been through so hopefully they can make some changes sooo others don't have to go through what we went through. Thank you for your time.. Amanda Marsh

I take my son to McDonald's after football practice every week but upon arriving I order my sons happy meal but with no yogart because he can't eat dairy other McDonald's will give him the small bag of fries and no yogart. This day I go in and the employee told me that the store manager said that I can't change the meal that I have to take the yogart and pay extra for fries. Now for the sake of a small fry they have lost my business for life. It is a medial reason my son don't get yogart not choice I think it is disgraciful that a store can continue to be in business and just not care about their consumers. (The employee agreed with me)

the UCF mcdonalds always has filth evil mean people working there. There was a really UGLY SKINNY hideous white trash nasty female working there at the drive thru. She was rude to me and my friend. She aggressively shoved our food at us and drinks and gave us a bad attitude. Why does mcd only hire these degenerates to work for them. these sickos shouldn't deal with people at all. this ugly trailer park freak should be whacked.

I live in Pittsburgh, PA and just recently I took my 3 year old to a McDonald's in Shaler, PA which is about a 5 minute drive. While we were there in the play area, there were 4 boys between the ages of 10 -13 years old that were terrorizing my child. I became angry because the parents did nothing to correct their children. When I yelled at one of them(the youngest about ten) he started to cry and asked him to stop the mother yelled at me. She then informed me that they were only terrorizing my son because my son bit one of them. My son is three and three year old's bite when they don't get what they want. I felt like biting them but I would never touch some one's child. The play area is very poorly designed, that once children are on top in the play area there is a partial wall that hangs down and blocks the view of the children playing. I am angry because older children run rampant in the play area and management will not do anything to stop it from happening. This had happened once before and now I refuse to go back to that ### hole ever again. To see a small child being bullied is horrible beyond words, but when management will do nothing to prevent it is beyond horrible.

What a place not to eat at night...The people that work in McDonalds are just not with it or just don't care...We went in to get food at night and it took forever to get it..The guy that took our order took off...The manager goes did you guys order...Well yes hello...What did you order ..We had to do this again..We told her the guy took our order then left..She goes oh..Sorry...Then when we got the food the shakes were the worst...They looked like they were made from roof tar...This is what you get when you pay people 7 dollars an hour...They could care less..

Mcdonalds is now a religous cult! This is the third mcdonalds I have been to where the employees "bless you", and they even have it on the reciepts!

How dare they! What right do they have to think it is their job to interfere with my religous beliefs or my personal spiritual life?! This is insolent, rude, invasive, highly inappropriate, and extremely unprofessional!

It is not thier job to be spouting any kind of religous crap to me, much less blessing me or my day!
I will not tolerate a fry jockey posing as my religous overseer!

I will never set foot in any mcdonalds cult establishment ever again!

Burger king now gets all of my business!

Hi,
I have had very bad experiences at the mcdonald's .I stay in bangalore. This complaint is regarding the branch of
mcdonald's in banashankari 2nd stage, opposite BDA complex which opened somewhere in mid 2011.
I ordered a medium mcchicken meal and asked for thumps up instead of coke. The dirty minded people
at the restaurant gave me a regular meal with coke. One more instance is that when i asked one girl (working staff) to give me some tissue papers, she replied saying that "papers are there you can go and collect them".
I have never ever seen such dirty working staff in my whole life anywhere. I think mcdonald guys dont care for customer satisfaction.

I want to complaint about some staff who gave the wrong order. It happen at 00:28:51am 02 06 2012. That time I order :2 mvmeal mcchicken rm13.30 and 2 mcoke 5.40. That time I also ask him is it "ayam goreng". Then what I get is :2 colonel burger and 2 mcoke. How can be like this?.in this receipt no name to see, what can I give is:#crd 20 - reg [protected]:28:12.. Mc donald dt (#2g4)

Hope u will take an action about this.. Thank you

I have been giving mcdonalds way to many chances to get my food right...most the time it is not fresh or it is very cold and just is very disapointing...also when i go back up and have them fix it they take for ever to get the food out to me and its very disapointing and upseting i should not have to wait forever to get my food when so many others after me have gotton there food and left be for i ever get mine...they are extreamly slow and fast food should live up to its name fast food not slow service...cant stand to stand in line and get ignored by the workers suposed to be taking orders they had 2 lines and the line i was in when it was my time to order the lady walked away and did not come back for a good while and in the other line people that came in after i did had already got there food and waas eating...also when they dont leave pepper out to get for the ketchup its very inconvient cause it makes more time to have to go up there and wait and wait and wait to ask for some and when they give it to me they only give one or 2 small pakets soooo not enough at all for a large fries i ordered so me having to keep asking and asking for more made my food cold and made me extreamly mad and if they dont satisify me with giving me pepper and a good amount i will start bringing my own from out of the store...if all this dont get fixed in every single mcdonalds it will start losing business from me and everyone in my family and friends and everyone else i talk to i will make you all look very bad and make people not want to go eat there...and so far this is mainly in jacksonville nc or close to there...get it together people seriously...