McDonald's
Reviews and Complaints

So last night I asked McDonald's to put some toilet paper in the bathroom they put it in one saw so today when I came to work I asked him again I said hey can you guys put toilet paper in there and why don't you ask in your bathroom the manager which is a girl who looks like a boy started to proceed with saying if I wanted the bathrooms clean I should just cleaning myself why I would clean them myself if I was working for McDonald's that store is so unprofessional with all those young kids in there who do not do their jobs the bathroom is disgusting and I'm tired of having to clean up after them when they get paid to do it they said there is no afternoon maintenance okay so the bathrooms only get cleaned once a day that's nasty and ridiculous

I placed a Web order on the 15th July . The payment was made and the order was confirmed. After a few minutes the Nugegoda branch called and said they are unable to delivery and that they would refund the money. I've been calling them since then for the past two weeks but still no refund and the Delivery manager Harshana still has not been able to resolve it.

First and foremost, I have never filed a complaint on any business or person but this needs to be addressed.

I went through the drive thru a little after 9pm last night, and the young guy comes on on the speaker and all he said was "just order when your ready". There was no professionalism or kindness in his voice. I proceeded to order, and a loud truck passed by, and I heard him say in a low tone voice " dam I can't even hear...okay, lady, go ahead with the order". I finished my order and pulled to the window.

The first window had a guy taking payments, and I'm sorry, but I could literally smell the individual with the air blowing into my car. I felt sorry for the guy, but at the same time, it turned my stomach.

Once I got my food, I drove directly to my town house, walked in and opened my bag. The fries were not cooked fully and they were cols.

If I'm paying a business for their products and services, it would be nice to obtain the purchase with quality service and freshness of the food.

I purchased the #7 2 cheeseburger meals, an order of 6 peice nuggets and an apple pie.

The cheeseburgers ended up in my garbage. The buns were clearly not fresh and the burger itself had black specs all over, and that's something I've never encountered with burgers from McDonald's.

The nuggets were overcooked, and cold to the touch. They just tasted horrible!

The apple pie was fine. I did have to warm it up, but it was seemingly fresh with a great taste.

I understand that employers are having trouble finding good, dependable employees, but oddly it speaks volumes when you hire individuals out of desperation.

It appears that either the store has poor management, or management who is understaffed and not able to maintain and oversee that the food is in standards to serve, and customer service is at its best.

Sadly, after the experience last night, I'm not sure I'll be returning to and McDonald's for a while, and will more than likely never return to the McDonald's on Danville Rd in Decatur.

I’d rather talk on to the phone and tell a representative, but I will share.

This little town in Jonesboro la, we have a good down but it has its shares of different walks from life.. I’m considering that everyone is different, but when I see repeats of attitude problems from different hired people I start to see the pattern isn’t from one employee but from most (not all the employees are like that, there’s the more senior type McDonald’s workers and they accommodated me, there nice and there not getting paid extra for it…I wished I could help get those nice employees recognized…..

I think if u rewarded those that got good feed back I bet it would encourage the others to be more friendly…

Spoke to the manager she was on a personal using the bathroom the staff their at 6:52 mott ave Farrockaway they forgot to give me my soda with my meal and let me walk out so I returned and said so kindly can I please have my large sprite soda that came with meal showed my receipt and the manager come and I point the 2’e young ladies watching me but not helping me for my soda and they know it can become very crowded I was trying to jus leave with my son thanks

I would like to know why the McDonald’s on president ave in fallriver ma that says 24 hours refuses sales at 330 am and cannot give a reason to why a 24 hour location isn’t serving at this time. iWork third shift and it is ridiculous how rude the employees in that store are while refusing sales, they have refused multiple times and when I ask why they say I’m the wrong person to ask that . Definitely needs a management change or maybe the signs should be changed at the location online and on the highway sign .

The staff in this restaurant are a bad combination of incompetent and unhelpful.

I have come to expect a certain level of stupid when dealing with McDonald's staff, but today was unbelievable.

I placed my breakfast order, and the person taking it clearly heard me as she quoted the correct price, however when I got to the window to pay, they had No Idea what I ordered. It took over 5 minutes to get to the counter, not because they were busy, but because someone was having a chat with a car at the head of the queue. But the look of pure confusion on the idiot behind the window was stunning, he seemed genuinely surprised that someone in the queue for McDonald's was looking for food.

This store has a reputation for uselessness, but this was too much even for McDonald's

For almost a decade my family and I skip McDonalds because we love Heinz ketchup and your brand has always tasted horrible. About once a year I breakdown and buy a burger and fries but the ketchup you serve ruins it and I love Heinz ketchup. Bring it back and we would return, and no I wouldnt bring my own Heinz to Mc Donalds. Bring Heinz back to Every store in America and every day of the year.

There is a manager named Mrs T she is very very rude to her employees mostly to her white employees she will get up in there face and yell at them like there trash making them stop what thete doing to go do some else is work and then y'all at them for being behind on product I will not be back it this McDonald's as long as she is working there cause I would have to make a scene at let her know about her rudeness to get employees. She's got to go that is not good for business and that's why y'all can't keep employees here at this MC Donald in Kinder

I ordered my food to takeaway and was told I would have to pay for a bag on the quick pay. I received half a large fries in a large fries container and no straw in the bag to drink my milkshake, I received the normal bag everyone else did without handles and I paid for a handled bag. Worst of all they made me pay for a sweet chillies dip after receiving such small portions. I buy McDonald all the time and only stop at services serving McDonald's, I might just switch to off or burger king from now on.

Around 11:49pm on July 16, 2022, I was in the slowest moving line to get food that I've ever been in. The manager is Lisa Stouse, and the restaurant is at 1325 Tuskawilla Rd, Winter Springs FL, 32708. Either they were understaffed, or incompetently so. When I was finally 1 car away from placing my order, that car was placing an order was sitting there for 6 or 7 minutes. A girl in the backseat was waving around a cellphone out the back window. I'm 67 and hard of hearing, so I couldn't catch everything being said, and additionally, I was on a motorcycle trike and wearing a helmet, but my guess is that either the customer, or the employee were not competent in the apps functionality. I let them know that it was just food that they eat 3 times a day so let's move it along.

The girl in the backseat flipped me the bird, so I returned the sentiment to her verbally. Well, when I finally got to the ordering station, I was threatened with police intervention! I was told to either get out of the line I'd been sitting in for forever, or this guy would call the police!

I frequent this restaurant 6 to 8 times a month, and have never been treated this way. But because of either incompetence, or understaffing at this store, ALL customers were POORLY served, and the frustration level was high for customers, and possibly this employee who threatened me. I am 67 years old, and I can tell you, I didnt appreciate it.

I left the store, and when I got back home, after going to Taco Bell instead, I called the store. TEN TIMES. And every time I got EXACTLY 4 busy signal tones and then the call disconnected itself!

I expect a response back. Dean Dix. Email [protected]@msn.com. phone [protected].

If I get no response, I will go to corporate.

Thank you.

I go through the drive-through after waiting 15 minutes I finally get to the window I order a quarter pounder chicken sandwich large fry large Coke I pay I wait they make me pull out to spot number one the wait which was fine now I’m 15 to 20 minutes and now there’s an employee out there squatting down by the front door smoking cigarettes she goes inside comes back out one minute later with bags of food and delivers my food and another order after smoking with her hands and not washing them when I get to the parking lot to check my order there’s only a cheeseburger and half of a large fry I go back through the drive-through tell him that they screwed the order up he really orders the quarter pounder and the chicken sandwich for me I get to the window I got a quarter pounder I open the chicken sandwich and it’s another hamburger I mean [censored]s so now you’re paying for everybody’s food plus the car that ordered behind me they screwed their order up and they went back through the line