McDonald's
Reviews and Complaints

I work at Little City. A place for people with mental disabilities. I came through the drive-thru with 3 clients. I asked the cashier if I could do 3 separate orders. She said she'd try to. When I got to the window, after I was charged for what the first order I had thought. After I paid, the manager came and said I couldn't do it. I said ok, take 1 order off. The manager and the cashier started getting aggravated and huffing. Rolling their eyes and shaking their head. Mainly the manager. Then, I tried to pay for my other order. Of which they said they had already charged me. I can understand that we're humans and make mistakes. I didn't say anything. I kept calm. After all, I had 3 clients in the car. I just said ok. And went to the second window. Where I was pretty much thrown the food out the window. When I said I was missing fries, the manager proceeded to speak Spanish, of which I am fluent. They were rude and being very disrespectful. I was fuming. I don't appreciate being disrespected. But I really really really don't appreciate mistreatment of people with disabilities. People whom cannot defend themselves. It's unacceptable. They were upset and it isn't fair. I understand we're not perfect. However, I know that as a manager, this woman should be held at a higher standard. We were not at fault if the manager was having a bad day. If I was wrong, I would admit it. However I have a moral obligation to maintain and keep my clients integrity as a priority. I'm not trying to get anyone in fired. I would, however, appreciate an apology to my clients.

I was in line for 20 minutes waiting on someone to take my order. I'm pretty sure the lady in front if my never had her order taken either. I think the radio thing is broken or something but they should at least put a sign out saying that it's broken. I watched about 8 cars in the other lane have their orders taken while I sat there so I left but it should be taken care of

I ordered on line you have these incompetent people that don't no what there doing I'm waiting in online space I called McDonald's some women answered and can bearlly speak English didn't no what I was talking about waiting 30 min for 2 orders of chicken McNuggets this is terrible I live in the community I want to support my community but this is real bad lines for drive thru are worst

On July 24, 2021, I went to the McDonald's on Soncy and 34th. I asked for a senior coffee and a small cup of ice water. I was told they didn't have any ice water and it was obvious the person didn't know what i was talking about. I paid not thinking about it until i got to the second window and asked for a refund. The following is why I am writing you today.

They refunded me the price of a small coffee. When I explained to the cashier that I was refunded the wrong price, she went to get the manager to open the register which she did. I asked her to verify the amount ($18.25 out of, a $20) and she looks at me and says "I don't have time for your problems. I have enough going on back here." I couldn't believe it. Then when I asked for her name, she rolled her eyes at me and said "Ugg' and slammed the window on me. Her name is Alexis.

She should absolutely be fired. Under no circumstance is it ever acceptable to treat a customer that way I don't care how busy and overwhelmed you are. I am hoping this letter find you in agreement and show it by letting her go. Also, there are 2 witnesses who were at the drive thru that day. This incident would have occurred between 2:00 pm and 2:40 pm. You can check the video footage.

I ordered a sit down meal at Mcdonald Kyalami, i opened one of the doors next to me as there was no ventilation in the store and the heaters were on the maximum. With Covid being so real at the moment, i don't understand how this is permitted, instead i was told the open doors would damage the aircon?!? Surely this is not permitted, with a full staff compliment and 4 other customers in store. very dissapointed and totally Uncomfortable.

The service crew and the manager they are very slow, they just keep talking to each other, i just ordered a soda it takes 20 minutes before I recieved, there is no customer inside only me, and the drive thru is only 1 car. 20 minutes for a large sprite. This Mcdo is ridiculous, it happened around 7;20pm, I am the only customer that time. They just keep on talking, ignoring me. I'm the only customer, supervisor also non stop talking to his crew.they don't care about their job.

Hello my name is Patricia I stopped at McDonald's this morning the store was busy bad customer service I had order a happy meal so I check the box and they didn't put the toy inside so I went to ask for the toy and the manager throw that toy in my stomach! I was on shock and the moment I don't know what to do so I ask her this can you please never do that this is not respect and she continued ignore me I ask for her name and she don't wanna give it to me also she Was trading bad the workers I'm so sad because I'm Custumer for years my phone number [protected]

I was at Mcdonald stone ridge on the 24/7/21 and my order no was 3206, when I got home I found out that my order was short with fries, am so disappointed cuz it means they don't double check our orders, I tried to call the store but no luck, so now I don't know what else to do, cuz I really can't drive back there, my patrol, time honestly am not happy...plz resolve this matter Asap...

Matsepe
[protected]

i ordered qn happy meal and a cheese burger. the uber driver said there was no cheese burger in the order that was given to him. im calling the McDonald's in stellenbosch but im not reaching them keep saying the lube is busy for 2 hours now. i would like to have this matter resolved as soon as possible please cause ive paid for the food. this is not nice from stellenbosch to not read an order incorrectly.

kind regards
Nicole
[protected]

I've been to the McDonald's in Vienna Illinois 8 times in 4 months and not once have I been able to get a shake.the machine is always broken.this time I ordered a filet of fish n asked for extra tartar sauce n cheese n what the got was, add bacon n sweet n sour sauce.hen I stopped at the pay window I explained to them what was wrong and wouldn't you know it I still got sweet n sour sauce n of course no milk shake.ive stayed loyal to McDonald's all thru covid but Wendy's all has milk shakes, do something to make me stay with u

Is McDonalds ever going to re-open dine in at your restaurants here in Texas and many other states we travel through? This is ridiculous for people like us who used to be loyal McDonalds customers when ever we are looking for fast food. All of your competition has re-opened dine-in months ago. We can just become strong fans of Burger King instead, as we have been going there ever since they were to cheap to re-open their eat-in restaurants.

We travel the Country with our RV, and have many other friends who agree that they are done with McDonalds... ... I passed our local McDonalds two days ago at roughly 5:45p.m., the Jarrell, Texas McDonalds. The cars were lined up for the drive-through only line all along the street in front, and around the corner, causing a real big chance of being the cause of a serious accident. What is going on with McDonalds? We have been to the Giddings, Texas location maybe three months ago, the dine-in was open for about 1.5 months. Then the next time we stopped there, closed! Are you slowly going out of business?

Was at the braken ridge maccas on the 17/7/21 & a worker allowed a police woman to push in front when we were feeding children & the cop had to just feed her self. Like I do not care if they have a badge or not they have no right to be disrespectful to people. The next time this happens I will be taking my services to hungry jacks. Children should be first choose over someone that has a badge. Your workers need to stand up to the police in their work place & not allow them to push in front cause really what can they really do when they can't fine the workers for telling the truth that someone was there before them. Photo of the police woman that pushed in front below

I would like to know how I am watching people looking at me but won't take orders. It's 1:12am and it's a 24hr store. I'm looking at the manager but she doesn't make eye contact. This is what McDonald's do to their customers. I have 3 cars behind me. I will never buy from you guys again!They get paid to do nothing, I'm sure that they do this every

Very rude unprofessional people, always make wrong order, make u wait like we don't have work, yell n curse, I asked McDonald's compliant number so I can complain and they denied to give me number, always overcharge, long wait even one customer

I have two related complaints.
First one. Last year I visited this McDonalds.
I asked the cashier if there was WIFI, and could I dine in. Yes to both. So I ordered my meal and sat down to eat at the table that was "sanitized for your safety". Open my bag and prepared to eat. As I was taking my first bite, This pimply faced kid walked up to me and told me I can't eat in. I told him the cashier said I could. He yelled across the restaurant and asked he as he pointed at me. "DId you tell him he could eat in"?
Yes, she said. So he stomped off.
Couple minutes later someone who appeared to be a manager approached me and told me I could not find in. I was halfway through my meal by then. I apologized and said I would be done soon.
He raised his voice.
"You don't understand. You need to get out of my dining room!" Now I am pissed.
I told him I was going to finish my meal.
He actually reached toward my food as if he were going to remove it. That didn't go well. He threatened cops. I said go ahead.
All but the cashier were very rude and aggressive.

I then resolved never to eat there again.

So a year later. I heard they are under new management, and have remodeled. I manage the Family Dollar store across the road, walking distance, so I thought I would give it a try. my experience began well. The cashier was courteous and did a good job. The meal was also good. I got it to go.
There was a diner in the dining room in the corner. I assumed the dining room was open. So an employee walked up to about where I was and saw this diner. YELLED AT HIM from across the restaurant. "Sir. I hope you're done. You can't eat in here.'. a second or two went by, and she yelled louder and repeated.
He continued to eat, at least for a few seconds. So she turned and spoke to those in line."He act like he don't hear me'.
I had had enough. I told her.
Perhaps he could hear you if you were nicer. She did get a funny look.
How the heck to your associates think that they can be so profoundly rude to people who give your company their money?

Robert Norwood.
Laurens, SC.

[protected]@aol.com

on the 06/07 I get tall cappuccino R49.80 then on the 13/07 I get the same then the price is R54.00 on the 08, 09 price is R54.00, on the 120/7 R54.00 and today on the 14/07 R 49.80 again I do not understand how the price can change so many times. I support Mc Donald's every day.
I have all the cash slips and I will send them to you if you can provide me with an email address.

I will start by saying that I have to be at work at 6am every morning and I looked it up online as to what time McDonald's in Mechanicsvilleville, VA OPENED. It states at 5am. I pulled into the drive thru at that location just to have the employee tell.me that they did not open until.6am. I also.wprk in the food.industry and will.not be able to eat anything until 3pm this afternoon, since you were not.open. I suppose that I will just not return to McDonald's in the future for any visit. I feel like it is false advertising your opening times.

Came into McDonald's location 950 parton ave North Carolina today July 8th 2021 around 10:15 two other people was ahead of me . There was a nice fellow, didn't catch his name greeted me as he walked in behind counter, couple in front got there order taken and was waiting on there food, I approached the counter and sat there for 5 minutes waiting on someone to acknowledge I was there, waited another 5-6 minutes everyone in the back all looked at me but no one even spoke to me as to say we will be right with you nothing ! I felt as if I was un important enough to acknowledge me . So In normal fashion I left very pissed off and dissatisfied to say the least ! The place wasn't busy at all at that time I was in there and plenty of staff to accommodate the very few people inside at that moment .

The door was closed because the machine inside was not working, then the lady said we should go to the drive through to order, when we got to the window to order it became as issue to be assisted and the ladies were making funny comments as they are passing the window, asking each other if I haven't left the window. The lady who was taking orders and the one who prepared our orders were very arrogant, the lady taking orders told someone there that she doesn't want to assist us and they were making a point that we hear what they are saying about us. And i had asked that they dont put ice in my drinks and because they were not listening they had put ice in my drinks