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McDonald's
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www.mcdonalds.com

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1.6 46 Reviews 2872 Complaints
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McDonald's Complaints 2872

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R
10:44 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I went to McDonald's located at 1400 Lake Tapps Way, Auburn, Wa 98092 and witnessed the assistant manager hanging out the window yelling and cussing at a customer regarding her order. He threatened to call the police if she did not leave even though there two vehicles in front her vehicle preventing her from leaving. He then slammed the window after...

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M
9:36 pm EDT
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One of my friends went through the drive thru a few weeks ago to order food and one of the employees at McDonalds had no smile and was very rude. She had a very rude tone of voice. I don't think she should be able to be working there anymore. If McDonalds continue to keep this Employee they will eventually lose customers at this location. Customers that...

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D
7:42 am EDT

McDonald's bad service

We are today at the branch of McDonald's at forum le halles mall.
We gave the seller plastic glass and ask to fill half of it with hot water to the baby, after we ordered a meal for us.
The seller rejected rudely and said that u have to buy cup of tea and refused to our request to give us his name.
It's 29.5.2019, 13:30 and the seller was from Indian origin.

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M
10:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's cleanliness of the venue

We have just called in at canklow Rotherham South Yorkshire the floors were disgusting I almos went to the floor chips crushed on the floor I am elderly and I managed to get my balance I know the place was busy but no excuses for this .we go to a McDonald's at Worksop in Nottinghamshire and it is spotless they are cleaning all the time I did mention to one of the staff but they did not seem to care I know not to call there again

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C
10:51 pm EDT
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I went to this McDonald's around 8 pm and after I paid the girl hands me my change and says the printer is broke so I wasn't given my receipt (come to find out it was only out of paper...go figure!) I waitied for over 20 min for a 6pc nugget, medium fry, vanilla latte and a happy meal. Employees we standing around not doing anything and the wait time got...

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K
11:03 am EDT

McDonald's service

Just been to Haslett Avenue, Crawley McDonald's. And extremely disappointed.
Received my order promptly although the server had a problem understanding English.
Found that my drink had no ice so went back to the counter to ask for some. I was ignored by 5 members of staff, including what looked like the manager, and after 10 minutes I walked out!
So angry! It was supposed to be a treat for my son. Instead he got a fuming mother! If someone is standing at the counter, they need something, please teach your staff this!

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C
4:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's 2 combos

I went there and asked for a quarter pounder combo with cheese mayo tomatoes and ketchup and recieved a regular quarter pounder with all the toppings and than had big mac combo and recieved chicken..the fries were cold I asked for mayo for the fries and again never recieved it which is ridiculous being you have to pay for it..it seems every time I go in there there rude and rushing you, all they care about is there speed of service and have no customer service skills

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K
10:30 pm EDT

McDonald's drive through

Me and my dad went through the drive through and the lady had us repeat 3times after each disconnection then went on another order. It was more then one person taking our order. Not only was that the issue, at the window after we paid our order took way to long and let alone wasent even right or good. My mcfluffy was more so milk with m&ms and my dads chocolate shake wasent even chocolate. The employees were rude, disrespectful, and made a wrong order.

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S
12:02 pm EDT

McDonald's pricing difference

while getting breakfast at store #1980 we we gave order and were told the price was $13.01, which is what it usually is. After paying with a debit card and looking at the receipt we were charged $13.43. Told them when we picked up the order and were told the price on the receipt is what it costs. Wondering why the difference from ordering and paying.

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R
11:51 am EDT

McDonald's manager/sanitation

At the pearl river, la location the "manager" has been consistently screaming and threatening to "snap" since we walked in right before 10:30. It's almost 11 now. Also there are several employees including the "manager" Autumn who are wearing their hair down and/or loose. Honestly the worst customer service and least sanitary. Also they did not acknowledge customers at the kiosk. She also just threw packages of cups on the floor after demanding her other employees to stop what they're doing and take some trash outside.

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B
1:28 pm EDT

McDonald's drive thru

Went thru the drive thru paid which was quick pulled to 2nd window got my soda was told to move to reserve spot 2. Then set there for over 25 min while 4 employees ran around the parking lot with orders set thru at least 20 cars and was ask 4 times if thus order was mine the last time I told the guy that I had been waiting a while he asked me my order and went in and got it.

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Update by Brad Mosley
May 08, 2019 1:32 pm EDT

Went thru the drive thru paid it was quick pulled up and got my soda was told to move to reserve spot 2. Waited over 25 min while 4 employees were running thru the parking lot with orders was ask 4 times if this order was mine finally the last time I told the guy I had been waiting a long time he went in and got my order

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J
3:43 pm EDT

McDonald's constantly getting charged more for downgraded order

Fort wayne indiana goshen rd. No surprise that location keeps screwing up i use debit card everytime i go the its considered credit fraud when you charge people the full amout of what they ordered and you dont give them what they paid for does your company want to be know as low life thives or start doing something about that location so people get what they paid for its sad you guys are that hard up for cash

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Update by jewklownin
May 07, 2019 3:50 pm EDT

No surprise goshen rd fort wayne indiana llcation screws up i use debit card everytime i got ther and i just get so fed up with having to go all the way back to that location cause they cant read perfect english heads up its considered credit card fraud when you take money for an order and not give them what they ordered its ridiculous either you guys get your issues worked out or i have my lawyer file fraud charges against you the choice is yours

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J
6:45 am EDT

McDonald's poor customer service

I am a frequent customer of your fastfood chain. Sometime this April 2019, me, my brother, sis-in-law, niece and cousin visited your store in CM Recto Clark after our jogging in the morning. We experience the poorest service you can imagine in a fastfood outlet. The drinks they serve does not have straw. So, I had to go to the counter again to ask for it. The person who is in the counter at that time was only writing as I later have known was also the manager of the branch, her name is Ms. Catherine Reposa. Instead of handing me a straw, she just point me to go to the attendant without looking at me. I went back to my seat after the attendant gave what I need. Then, they serve my pancake without the utensils, so I went back to the counter to complain. This really got to me as they were always like this in serving their customers. My brother ordered coffee and they serve it in a cold drinks cup without cover. This only shows how the manager/ supervisor poorly manages the store. It gives a bad impression not only to that branch but to the whole brand as well. This is just one of the many bad experience I have encountered in this branch.
We think employees were not trained well. The server needs to check the completeness of the utensils and the accuracy of the orders of every customer. The manager is incompetent and is setting a bad example to her subordinates giving the whole branch a bad image.

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A
10:53 pm EDT

McDonald's nasty service and food

My family had ordered food from 1910 E Johnson Ave, Jonesboro, AR 72401 me and my daughter went to wait for our food and there was another customer playing loud vulgar music. Husband brought back food and the burgers were done wrong I went to get them fixed and it took them like 10 minutes to just fix two little cheeseburgers. my husband went to ask for a small container of pickles and he had to ask like four or five times before they would get them for him when he came back and sit down one of the coworkers said "I didn't think white people like pickles" which I thought was a little bit on the racist so my family and I just got up and left and my family and I will probably never go back.

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V
7:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Mcdonalds in district 6, Tennessee - nasty employee and does not give back all change keeps money I was at McDonald's and your employee a girl named Montana at the Pulaski TN location; 1. Went to the bathroom and did not wash her hands and handled food and drinks, etc; 2. Did not give me back the correct change!!! her clothes were very nasty and sloppy...

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P
5:45 pm EDT

McDonald's service

I came in Today may 6 at McDonald's on dundalk ave at 2pm and the was a white girl on the register by the door and she was working very hard and trying to do the best she could. There was a black girl with a pony tail up front she was very rude and called the white girl dumb. I just think it's wrong that you let people treat other employees like that

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R
10:06 pm EDT
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McDonald's west 38 street mcdonald’s close to lafayette rd

Every single time I go there it's a problem either I don't get all my food.. they give me wrong food.. they have ppl working there that's nothing making the mc cafe drinks right... I was at the drive thru one day in it was a young girl had my sweet tea lid open lookin all over in my cup not to be funny are nothing but she was slobbering in I just told them I didn't want it ..I left in haven't been back... I always waste my money at that McDonalds

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B
10:03 pm EDT

McDonald's poor service

Went to the McDonald's on 1405 S Byrne Rd, Toledo, OH 43614
Ordered my food at 8:47PM had to to pull up which never works out for anyone but I order 2 2 for 5s and a quarter pounder meal 2 4 piece nuggets and 2 small fries so after sitting there and watching 20 cars go and get their food I finally decided I had to go in at 9:30PM and they still didn't have my order ready then they forgot my fries just crazy I had to wait over 40 minutes to get fast food and went through the drive- thru and then still had to go in it's just not right my email is [protected]@yahoo.com address is 948 National Toledo oh 43609 name is Brian Beaty

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S
4:35 am EDT
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McDonald's double charged on debit card

date: 30/04/2019 at 18:01
place: Mc Donalds Bagnolet, C. Cial Auchan Bel

My boyfriend and I made an order throught the automatic machine and we tried to paid with my Visa Debit Card but transaction was rejected so my boyfriend tried with his debit card, but again transaction was rejected. The machine message was "go to the cash register to paid your order" so we did. finally we paid the order in the "caisse" with my debit card (last four numbers 5014). Today we notice that we paid our order 3 times!
We would like to know what we can do to get our money back..

thanks

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N
12:31 pm EDT

McDonald's mozzarella dippers and straws

Today I would like to inform you about the morzella dippers and the straws so I went to Mcdonalds today and I was disappointed about the morzella dippers I was quiet disappointed about the inconvenience and when I drink the cardboard gets soggy and melts I would like it to be replaced back into the store again I hope you take this complaint in consideration as I was quiet disappointed with the situation thank you

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About McDonald's

Screenshot McDonald's
McDonald's is a global fast-food chain that is known for its iconic golden arches and its delicious burgers, fries, and shakes. The company was founded in 1940 by Richard and Maurice McDonald in San Bernardino, California, and has since grown to become one of the largest and most recognizable brands in the world.

With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.

McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.

In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.

McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.

Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

Overview of McDonald's complaint handling

McDonald's reviews first appeared on Complaints Board on Oct 18, 2006. The latest review No products was posted on Oct 7, 2024. The latest complaint General Management was resolved on Feb 27, 2023. McDonald's has an average consumer rating of 2 stars from 2918 reviews. McDonald's has resolved 401 complaints.
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  1. McDonald's Contacts

  2. McDonald's phone numbers
    +1 (800) 244-6227
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    23%
    Confidence score
    United States
    +1 (888) 424-4622
    +1 (888) 424-4622
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    +44 370 524 4622
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    13%
    Confidence score
    United Kingdom
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    +61 298 757 100
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    4%
    Confidence score
    Australia
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    +64 800 539 4303
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    94%
    Confidence score
    Germany
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    +353 15 138 181
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    +34 917 547 890
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    14%
    Confidence score
    Switzerland
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    +90 444 6262
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    7%
    Confidence score
    India
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    +1 (312) 291-9224
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    United States
    8800 707 4499
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    32%
    Confidence score
    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 07, 2024
McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category

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