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1.6 46 Reviews 2874 Complaints
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McDonald's Complaints 2874

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11:02 pm EDT
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The cashiers name was Destiny and her attitude was HORRIBLE!!! I asked for a extra small sweet tea and I waited for over 15 minutes and when I told her what I was waiting for she pretended like she didn't hear me. So when I went to tell the manager what I was waiting for she yelled " I HEARD YOU AND IM MAKING IT NOW!!". After making the drink she slammed it...

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2:57 pm EDT

McDonald's quarter pounder with cheese

I stopped going to McDonald's because of the poor quality of the hamburger product. I don't expect a fancy burger. But do expect it to be eatable. I gave the quarter pounder a chance again today. Half the burger was not completely cooked. I'm done. Not trying to get sick eating a raw burger. Fast food should not kill you. Quality should be improved and be important to you and your franchise owners. The burger today was poor quality but it is not an isolated experience. I'm just done

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1:53 am EDT
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McDonald's my order

I always run threw threw at mcdonalds on fridays, for my family. I ordered 2 quarter pounders with cheese no onion. 1 double cheese burger meal. And 2 happy meals. Boys. Not only when I get home the order is nothing nothing I ordered. The sandwich my son got it is happy meal was disgusting. Hair in the cheese. Ome soooooo grosssss. I called up to the mcdonalds and the manager was so rude to me. He hung up on me. This isnt right and its gross. I paid alot of money that day and got that [censored]. I ended up with 2 chicken sandwiches and a big mac. Which we never eat ever!

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2:03 pm EDT
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I work very hard and on my lunch break i offten go to McDonald's for lunch but 1 day when i was on line she had security kick me out because in her evil head i am a, drug addict see pass very poor judgement on me and called me a, crack head i had witness her manu times being rude to customers and i can honestly say that everyone know her to be disrespectful to almost everyone

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4:23 pm EDT
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July 22, 2017 at 1:56 pm Mer #627160 Store#7151 Like the car before me, I waited in drive thru lane #2 for about 7 minutes. After not getting any responses to my attempts to order, I decide to drive to the 1st window to order and pay. Hoping she would open the window to take my order and payment, I sat there for about 2 minutes watching the cashier...

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4:10 pm EDT
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McDonald's bad service and attitude

I am sitting here at the moment typing this (Saturday 20th 2019 @ 21:26). I got here and greeted the lady standing at the counter . She literally looked at me and walked away like I wasn't standing there. Then i also waited a good couple minutes to be served, the staff were doing their own thing and totally ignored anyone standing in the queue to place an order for a while. I did get my order however I can honestly say I will not be returning to this McDonalds, used to be a usual Friday stop for me. I am not writing this to gain anything however this attitude of staff will seriously hurt the business in the area. I would suggest looking at the footage from the cctv in store atleast 20 minutes prior to the time i mention above and see for yourself.

Kind Regards
Oory

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A
3:27 am EDT

McDonald's masalah selalu aircon rosak!!!

Disini saya ingin meluahkan rasa kurang baik kerana mcdonald's tan sri yaacob selalu sangat mengalami masalah aircon rosak, jadi kami sebagai pelangan selalu sangat menikmati makan kami dengan kurang selesa dengan keadaan yang panas, mohon pihak manager dan rgm ambil tindakkan dengan segera agar kami sebagai pelanggan akan lebih selesa untuk menikmati hidangan kami. saya rasa masalah ini dah terlalu lama tapi sampai kehari ini tiada perubahan yang saya lihat!

Sila ambil tindakan dengan segera!

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1:14 pm EDT

McDonald's food

This morning July 18, 2019 I ordered two bacon and egg muffins at the MacDonald's on Trunk road in Sault Ste Marie, Ontario. Both sandwiches were stale, crusty and cold. One had dirt on it, looked like it had been dropped on the floor and the other looked like it had been beaten up and ripped apart by a gorilla. By the time I noticed the defective sandwiches I was 20 miles down the road so I didn't return them. They weren't fit for human consumption so I fed them to the animals.

Have A Good Day!

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10:02 am EDT
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I ordered an oatmeal for breakfast. I did not open it until I got to work. It was less than half full of oatmeal and there was no fruit. Also the large drink cups are a joke. The ice melts before I get to work 15 minutes away then I just have a watered down drink that I have to throw away. Wasted money even if they are only $1. Bring back the styrofoam or do like Smoothie King and use the fake styrofoam.

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2:08 am EDT

McDonald's wrong meal

I purchase meals from MacDonald in verulam durban. I order the spicy chicken mcdelux meal only to get a beef burger meal I didn't check the meal as I order 5 different meals and I didn't expect for them to give me the wrong meal. plus I don't eat beef it against my religion it really disappointing as I thought this will be our supper but I had to end up cooking a meal because of one's mistake can't they make certain people get what they want and not give them the wrong meal.

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Update by claire naicker
Jul 16, 2019 2:13 am EDT

Also I order the fish burger meal which was also not nice the fish was not cook property and the double jalapeno burger had a funny smell.

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4:06 pm EDT
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After ordering my food I went to the lady's room to wash my hands and what I saw was extremely disgusting. I saw a young female employee exit the smelly bathroom stall after using it and she walked right past me to exit the restroom without washing her hands! So I said to her "Aren't you going to wash your hands?" And she just gave me a rude snobby look and...

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11:01 am EDT

McDonald's drive through

I used Upton, birkenhead drive thru for a meal for my 4 yr old son and myself as a treat. Was asked to wait for my order (happy meal and chicken legend). After 30 mins of waiting I asked one of the staff who was passing to see where my order was, she said she would find out for me, but didnt return with any explanation, after 50 mins I went into the restaurant and spoke to a member of staff who said they didn't have a receipt for my order (I feel this could have been rectified when I originally asked after 30 mins of waiting) so I asked to see the manager for a refund. The manager just seemed to brush this off without much of an apology just saying they had no receipt for my order, ( the money had been taken out of my account) and made me feel like this was my fault. During this time I have my son crying as he wouldn't get his toy from a happy meal he was looking forward to.
Whilst I appreciate this is not a major issue for yourselves, and I was refunded the money owed, my complaint is the fact that I was blatantly ignored by the first member of staff I spoke to and the manager made me feel like I was at fault for something that I clearly was not.
The drive thru is supposed to be used for speed and convenience and waiting 50 minutes for absolutely nothing is a disgrace, especially with a 4 year old in tow.

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10:32 pm EDT
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This place was horrible! This was the 2nd time in a week that I went to this store. The 1st time... I just gave the benefit of doubt that maybe they were short handed or something, but when I returned a couple of days later, it was like the garbage and trash had just piled up! Inside was equally bad. Looked as if the place hadn't been cleaned in a month...

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5:21 pm EDT

McDonald's staff

My son went into your argyle street Glasgow tonight the person that served him said the £20 note my son was paying with was fake . He said he had to keep it or if he gave him it back he would need to call the police . My son called me and I told him to tell the person to call the police as my son knew where he got the £20 they said they were not calling the police but were keeping the money . Why? I called your customer service number to get a telephone number so I could call the restaurant and speak to a manager I can't get an answer in the phone . I called the customer service back and they tried to phone but never got an answer . My son has been left in Glasgow 40 miles from home with no money . Is this some kind of con to steal £20 from a boy . The worse thing about this is he has been left stranded in Glasgow no money and 40 miles from home . If this £20 was fake my son certainly didn't know it he knows where he got the £20 from but why did they say that they would need to call the police and when my son told them to phone them they wouldn't why? I am absolutely disgusted

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11:49 am EDT
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On June 27, 2019, I went to the restaurant at the above location. My kind students had given me a gift card to your restaurants for 50 dollars. I went to the drive through because I was in a hurry and handed the girl the whole thing. I got only a large diet coke and asked the girl how much I had left, she told me about 49 dollars. She handed me the top...

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12:36 pm EDT
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My daughter works at the McDonald's and has had coworkers threaten physical harm on her. Also one of the coworkers got mad at a customer and he threatened to kill him he also threatened physical harm on my daughter. specifically to hit her in the head and punch her in the face. The supervisor doesn't take any action against them. The guy got to go back to work for almost 2 weeks before being fired.

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12:58 am EDT
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On 7/1/19 I entered the McDonald's on prince avenue, in Athens, ga ... I ordered three McChicken two with no mayo, a double cheeseburger, medium fries, a value fry, and three large teas ... To go... I received my order 25mins later and it was not busy.. I then proceeded to my home with my food ... Well when I got home the sandwhichs where not half wrapped...

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8:45 am EDT
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I am very disappointed how dirty the Mc Donald's is there food is laying every where there is spilled drinks not cleaned up all over the floor there is full trash cans in every corner this supposed to be a place you can eat and not a trash stationed not to mention how unsanitary it is I'm sure health department won't mind looking into it have pictures to...

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8:18 am EDT
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Once again I am complaining about Greensburg, IN location. I have no problem with day time. It is after 2:00 pm that the service goes down hill. Spead in drive thur is so slow. It doesn't stay moving. Not very friendly or your stuck at box without anyone talking to you. Next like last night I was told my food was all in the bag so I pulled away. It wasn't I...

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2:16 pm EDT
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McDonald's the staff, the unbelievable wait time, my order is never right.

The Johnson City, Tn. McDonalds's owned/operated by Jim Davis consistently makes mistakes and I am tired of it at this point. I have held my tongue for months. The wait time going through the drive thru is beyond ridiculous because they are always in there laughing and joking with one another instead of trying to provide a service I paid for, when they're actually at the paying window, I have time to read every sticker/decal on the windows multiple times before paying or getting my food. Majority (not all) of his staff is completely rude but all of that is fine because the three in Johnson City Jim Davis owns are all "short staffed" and that is why it takes so long or that is what I have been told each time I ask. I find that very hard to believe. I work by myself at my job that does involve more physical work and I can have everything done before they can and I'm in busy season. I will say, they normally hand me the correct food...normally. However, does your McDonalds's keep Diet Coke on hand? Because I'm very consistently given Dr. Pepper from all three locations...I don't want the sugar content in Dr. Pepper/Coke; it feels like I'm drinking syrup. I've gotten to the point I double check at the drive thru, payment window, and food receiving window they lie to me telling me it is Diet Coke when in fact it is not. In my mind this shows that your employees do not pay attention and/or there is horrible management. I'm not going there for the five star treatment. I just want my food in a timely manner, what I order to be correct, not sit in line for 15 minutes with two cars in front of me...TWO for 15 minutes, and employees that actually do their job. There was once I waited 20, but I forgave that because they needed to make my food "FRESH".
Because I have given YOU and JIM DAVIS my business, I also expect to be at work on time (FAST FOOD). I can go to Waffle House and get my food quicker and my order right faster than going to McDonalds's. I will admit I did get a tad rude with a lady at the window; my frustration is understandable.
Also, I could be wrong, but I think there are health violations. When I have time to go BACK into the line, again, to tell them they messed up, they take the drink that I have stuck a straw in and drank out of through the window itself. I really hope that is not a health hazard.
One more thing, make sure you actually offer the food you have on the menu at the drive thru. I ordered a Southern Style Chicken Sandwich (Bun, crispy chicken, and pickles) for them to tell me they couldn't make it, but its on the menu.
As I said, I have held my tongue in long enough. These issues need to be fixed and the problems I have had are beyond ridiculous.
I expect these problems to be fixed.

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Update by Rachel2610
Jul 23, 2019 2:16 pm EDT

NOT EVERYONE IS YOU. EVERYONE SEES THE WORLD DiFFERENT. YOU DO NOT SPEAK FOR EVERYONE. As I said, I don’t want sympathy. Go back and read it. You’re choosing to almost make fun of me for it. I told a tiny tad of my story and you choose to criticize it AFTER YOU ASKED ME. I’m going to repeat this AFTER YOU ASKED ME. Don’t ask if you don’t want a response or the response is not to your liking.

Do you know how I felt that day? No, because you’re not me. You’re not me in anyway and I’m not you. I would never tell you to cry me a river for something you can’t help, ever. I would never say that to anyone. I have more respect for someone than that.

And again I will say YOU DO NOT SPEAK FOR EVERYONE. Just stop. Just stop. People react and feel things in different ways. I’m sorry, if I don’t/didn’t react the way you want/wanted me to.

Actually, I returned to going to the grocery store and meal prepping.

I am really, really done with this because we are clearly two different people who see the world differently.

I will read your next response, but I will not respond.

I hope you have a wonderful and blessed life. God bless you and be with you.

Update by Rachel2610
Jul 23, 2019 12:45 pm EDT

Um is not an answer!
”Wah wah wah, Rachel! Cry us a river!”

Me? After your comment? You told me to mention my disability, then when I do (over a McDonald’s complaint) tell me to cry a river about it? You really just crapped on someone who’s disabled and their disability that you know nothing about. You said in a smarty pants manner to cry over my disability...that actually does happen to some people when they’re alone; that’s their coping mechanism. I know a few people who do it. You don’t get to say one word about how they feel or how they handle themselves.

Quit acting like you get to speak for everyone, everyone is different and everyone’s story is different.

I’m sorry, but you don’t speak for everyone. I know that you put people down and from the bottom of my heart, I hope you as a person are not like this towards anyone else.

Just stop, please.

Update by Rachel2610
Jul 23, 2019 3:23 am EDT

“If you are physically disabled you should mention it here.“

Just in case you forgot that was part of your reply.

Goodbye.

Update by Rachel2610
Jul 23, 2019 3:17 am EDT

Mmm, nah, it’s not worth my time. Also, you’re the one that said if I had a disability I should mention it here, so I did. So, don’t tell me to cry a river when you said I should mention my disability.

I truly hope you have a wonderful life. God Bless and goodbye =).

Update by Rachel2610
Jul 23, 2019 2:55 am EDT

P.S. This is about McDonald’s and their mistakes, nothing else. It’s a COMPlAINT BOARD; not an ARGUMENT BOARD.

Update by Rachel2610
Jul 23, 2019 2:51 am EDT

Actually, I do have a disability which has required surgeries, ICU, many hospital stays, physical therapy too many times to count, and a lot of medicines since I was 14. Have you laid in a parking lot in the pouring rain waiting for the ambulance to get to you? You may have, I don’t know. I will be this way for the rest of my life. I can’t change it and neither can the doctors and I’m not looking for sympathy. I didn’t feel I needed to bring my health up.

I’m not what’s wrong with this country. I simply made the statement that not everyone is able to get off their butt and walk in. It’s a true, general statement that was not aimed at anyone in particular.

Everyone wants to argue...that’s what’s wrong with this country. I’m done.

Update by Rachel2610
Jul 22, 2019 3:52 am EDT

SubSquirrel, you should consider someone’s physical ability before making the comment you did- this does not apply to me most days but other’s may not be able to get out of the car.
I have never been employed at McDonald’s...his name is posted on every window.

I made this complaint hoping that their service would at least improve. I did not post this to argue with someone. The responses you have given seems to be you just want an argument. I’m not going to give you that satisfaction.

The people I train if or when they mess up, I look at both sides. I expect them to improve their knowledge and create a great experience for the customer. Why not always try to improve?

As for the person who brought my mother into this, that’s completely off subject and uncalled for and just not something you say to someone.
By the way, she raised me very well.

You guys just want to argue and (as I said) I won’t give you that satisfaction...I made a complaint on a complaint board.

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About McDonald's

Screenshot McDonald's
McDonald's is a global fast-food chain that is known for its iconic golden arches and its delicious burgers, fries, and shakes. The company was founded in 1940 by Richard and Maurice McDonald in San Bernardino, California, and has since grown to become one of the largest and most recognizable brands in the world.

With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.

McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.

In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.

McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.

Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

Overview of McDonald's complaint handling

McDonald's reviews first appeared on Complaints Board on Oct 18, 2006. The latest review Customer service by employee and managers was posted on Nov 19, 2024. The latest complaint General Management was resolved on Feb 27, 2023. McDonald's has an average consumer rating of 2 stars from 2920 reviews. McDonald's has resolved 401 complaints.
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  1. McDonald's Contacts

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    +41 216 311 200
    +41 216 311 200
    Click up if you have successfully reached McDonald's by calling +41 216 311 200 phone number 4 4 users reported that they have successfully reached McDonald's by calling +41 216 311 200 phone number Click down if you have unsuccessfully reached McDonald's by calling +41 216 311 200 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +41 216 311 200 phone number
    14%
    Confidence score
    Switzerland
    +90 444 6262
    +90 444 6262
    Click up if you have successfully reached McDonald's by calling +90 444 6262 phone number 3 3 users reported that they have successfully reached McDonald's by calling +90 444 6262 phone number Click down if you have unsuccessfully reached McDonald's by calling +90 444 6262 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +90 444 6262 phone number
    Turkey
    +86 400 920 0205
    +86 400 920 0205
    Click up if you have successfully reached McDonald's by calling +86 400 920 0205 phone number 2 2 users reported that they have successfully reached McDonald's by calling +86 400 920 0205 phone number Click down if you have unsuccessfully reached McDonald's by calling +86 400 920 0205 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +86 400 920 0205 phone number
    China
    +852 28 807 300
    +852 28 807 300
    Click up if you have successfully reached McDonald's by calling +852 28 807 300 phone number 3 3 users reported that they have successfully reached McDonald's by calling +852 28 807 300 phone number Click down if you have unsuccessfully reached McDonald's by calling +852 28 807 300 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +852 28 807 300 phone number
    Hong Kong
    +91 112 460 4047
    +91 112 460 4047
    Click up if you have successfully reached McDonald's by calling +91 112 460 4047 phone number 8 8 users reported that they have successfully reached McDonald's by calling +91 112 460 4047 phone number Click down if you have unsuccessfully reached McDonald's by calling +91 112 460 4047 phone number 7 7 users reported that they have UNsuccessfully reached McDonald's by calling +91 112 460 4047 phone number
    7%
    Confidence score
    India
    +63 28 635 490
    +63 28 635 490
    Click up if you have successfully reached McDonald's by calling +63 28 635 490 phone number 2 2 users reported that they have successfully reached McDonald's by calling +63 28 635 490 phone number Click down if you have unsuccessfully reached McDonald's by calling +63 28 635 490 phone number 15 15 users reported that they have UNsuccessfully reached McDonald's by calling +63 28 635 490 phone number
    Philippines
    +27 860 000 040
    +27 860 000 040
    Click up if you have successfully reached McDonald's by calling +27 860 000 040 phone number 4 4 users reported that they have successfully reached McDonald's by calling +27 860 000 040 phone number Click down if you have unsuccessfully reached McDonald's by calling +27 860 000 040 phone number 40 40 users reported that they have UNsuccessfully reached McDonald's by calling +27 860 000 040 phone number
    South Africa
    +66 26 964 900
    +66 26 964 900
    Click up if you have successfully reached McDonald's by calling +66 26 964 900 phone number 2 2 users reported that they have successfully reached McDonald's by calling +66 26 964 900 phone number Click down if you have unsuccessfully reached McDonald's by calling +66 26 964 900 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +66 26 964 900 phone number
    Thailand
    +1 (312) 291-9224
    +1 (312) 291-9224
    Click up if you have successfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (312) 291-9224 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have UNsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number
    United States
    8800 707 4499
    8800 707 4499
    Click up if you have successfully reached McDonald's by calling 8800 707 4499 phone number 25 25 users reported that they have successfully reached McDonald's by calling 8800 707 4499 phone number Click down if you have unsuccessfully reached McDonald's by calling 8800 707 4499 phone number 13 13 users reported that they have UNsuccessfully reached McDonald's by calling 8800 707 4499 phone number
    32%
    Confidence score
    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  7. View all McDonald's contacts
McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category

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