McDonald's
Reviews and Complaints

I went through Drive today at around 10am and ordered supposedly a café latte, extra shot w/soy milk & 2xraw sugars. When it was time to pay, she charged me $7.90 and I thought this was not right cos I have been constantly ordering my coffee thru this drive thru branch & was being normally charged $5.50.

Female repeated my order on which it was clearly a mistake - she took my order as
Caramel Latte instead of Café Latte. She then supposedly punched in the correct order & I paid $5.90. Mind you, staff member did not even apologise but it was fine, as long as I got the coffee I have been anticipating for.

Got my coffee & drove off, took a sip and threw up as the coffee was still the Caramel Latte plus they put 2x raw sugar which made it taste disgustingly extra super sweet.

Tried calling the branch all morning but could not get through.
Finally got through around 3pmish in the afternoon and spoke to Manager - HEIDI.
I have advised her of the mistake this morning and that I would be driving by tomorrow on my way to work to get my correct coffee. Heidi asked me if I still had the old coffee, I said no as I had dropped it on my way to work going up the stairs so I threw coffee already.

Heidi advised me that I cannot get a replacement coffee as I had to return the incorrect coffee to show them. I found this process ridiculous and how she explained this to me in a condescending manner as if I was begging for a free coffee and it was as if it was my fault that I could not provide proof of incorrect coffee when their staff was the one who made a mistake not once but twice.
Then to make matters worst, She even questioned my calling later in the afternoon instead of calling in the morning after it happened. I told her that I had to get to work & in between, I tried calling earlier but there was no answer.

Being the Manager of that branch, she did not even offer any APOLOGY whatsoever but instead, made me feel that I was in the wrong all along.
It is just a cup of coffee, so I am writing to you about this bad experience and complaining about this due to principle., and I feel as a customer, the manager should have just offered this as a sign of goodwill due to their mistake instead of giving me such a hard time and talking down on me.

I hope this feedback will be a way of just providing staff with further training on COMMON COURTESY & KINDNESS. Actually, these qualities should be innate in whatever workplace or environment.

thank you for reading my comp0laint;/feedback

from,
Maria Fajardo
mobile no. [protected]

I stopped going to McDonald's because of the poor quality of the hamburger product. I don't expect a fancy burger. But do expect it to be eatable. I gave the quarter pounder a chance again today. Half the burger was not completely cooked. I'm done. Not trying to get sick eating a raw burger. Fast food should not kill you. Quality should be improved and be important to you and your franchise owners. The burger today was poor quality but it is not an isolated experience. I'm just done

I always run threw threw at mcdonalds on fridays, for my family. I ordered 2 quarter pounders with cheese no onion. 1 double cheese burger meal. And 2 happy meals. Boys. Not only when I get home the order is nothing nothing I ordered. The sandwich my son got it is happy meal was disgusting. Hair in the cheese. Ome soooooo grosssss. I called up to the mcdonalds and the manager was so rude to me. He hung up on me. This isnt right and its gross. I paid alot of money that day and got that [censored]. I ended up with 2 chicken sandwiches and a big mac. Which we never eat ever!

I am sitting here at the moment typing this (Saturday 20th 2019 @ 21:26). I got here and greeted the lady standing at the counter . She literally looked at me and walked away like I wasn't standing there. Then i also waited a good couple minutes to be served, the staff were doing their own thing and totally ignored anyone standing in the queue to place an order for a while. I did get my order however I can honestly say I will not be returning to this McDonalds, used to be a usual Friday stop for me. I am not writing this to gain anything however this attitude of staff will seriously hurt the business in the area. I would suggest looking at the footage from the cctv in store atleast 20 minutes prior to the time i mention above and see for yourself.

Kind Regards
Oory

Disini saya ingin meluahkan rasa kurang baik kerana mcdonald's tan sri yaacob selalu sangat mengalami masalah aircon rosak, jadi kami sebagai pelangan selalu sangat menikmati makan kami dengan kurang selesa dengan keadaan yang panas, mohon pihak manager dan rgm ambil tindakkan dengan segera agar kami sebagai pelanggan akan lebih selesa untuk menikmati hidangan kami. saya rasa masalah ini dah terlalu lama tapi sampai kehari ini tiada perubahan yang saya lihat!

Sila ambil tindakan dengan segera!

This morning July 18, 2019 I ordered two bacon and egg muffins at the MacDonald's on Trunk road in Sault Ste Marie, Ontario. Both sandwiches were stale, crusty and cold. One had dirt on it, looked like it had been dropped on the floor and the other looked like it had been beaten up and ripped apart by a gorilla. By the time I noticed the defective sandwiches I was 20 miles down the road so I didn't return them. They weren't fit for human consumption so I fed them to the animals.

Have A Good Day!

I purchase meals from MacDonald in verulam durban. I order the spicy chicken mcdelux meal only to get a beef burger meal I didn't check the meal as I order 5 different meals and I didn't expect for them to give me the wrong meal. plus I don't eat beef it against my religion it really disappointing as I thought this will be our supper but I had to end up cooking a meal because of one's mistake can't they make certain people get what they want and not give them the wrong meal.

I used Upton, birkenhead drive thru for a meal for my 4 yr old son and myself as a treat. Was asked to wait for my order (happy meal and chicken legend). After 30 mins of waiting I asked one of the staff who was passing to see where my order was, she said she would find out for me, but didnt return with any explanation, after 50 mins I went into the restaurant and spoke to a member of staff who said they didn't have a receipt for my order (I feel this could have been rectified when I originally asked after 30 mins of waiting) so I asked to see the manager for a refund. The manager just seemed to brush this off without much of an apology just saying they had no receipt for my order, ( the money had been taken out of my account) and made me feel like this was my fault. During this time I have my son crying as he wouldn't get his toy from a happy meal he was looking forward to.
Whilst I appreciate this is not a major issue for yourselves, and I was refunded the money owed, my complaint is the fact that I was blatantly ignored by the first member of staff I spoke to and the manager made me feel like I was at fault for something that I clearly was not.
The drive thru is supposed to be used for speed and convenience and waiting 50 minutes for absolutely nothing is a disgrace, especially with a 4 year old in tow.

My son went into your argyle street Glasgow tonight the person that served him said the £20 note my son was paying with was fake . He said he had to keep it or if he gave him it back he would need to call the police . My son called me and I told him to tell the person to call the police as my son knew where he got the £20 they said they were not calling the police but were keeping the money . Why? I called your customer service number to get a telephone number so I could call the restaurant and speak to a manager I can't get an answer in the phone . I called the customer service back and they tried to phone but never got an answer . My son has been left in Glasgow 40 miles from home with no money . Is this some kind of con to steal £20 from a boy . The worse thing about this is he has been left stranded in Glasgow no money and 40 miles from home . If this £20 was fake my son certainly didn't know it he knows where he got the £20 from but why did they say that they would need to call the police and when my son told them to phone them they wouldn't why? I am absolutely disgusted